Kenneth Voll

2437 Muirwood Rd
Avon, OH 44011
Email: ktv1994@gmail.com
Phone: (440)714–3122

CERTIFICATIONS
 Registered Health Information Technician – Expected April 2018
 Certified Professional Coder – Expected April 2018

PROFESSIONAL SUMMARY

 Revenue Cycle Management and Client Services professional with 15 years of experience in
the healthcare industry in the business/operational areas
 Extensive experience working with providers in many different settings in the vice president
role, billing and coding manager, physician credentialing specialist, physician and staff
training/education; possesses in-depth understanding of every aspect of operations in a
healthcare business office setting
 Thorough background of CMS quality initiatives including ICD-10, Meaningful Use, and
PQRS
 Revenue Cycle Optimization focusing on maximizing opportunities and decreasing denials,
including but not limited to project planning, staff training and education, technology
assessment with EHR template redesign
 Conducted extensive workflow analysis in the acute care, outpatient, and ambulatory setting,
to improve process, identify new solutions, and implement training programs for physicians,
nurses, and support staff
 Assisted providers with managed care contracting, forms development, bolt-on application
implementation

CORE COMPETENCIES
 Revenue Cycle Management
 Operational Team Management
 Clinical documentation and coding, and regulatory requirements
 Healthcare IT professional with a solid understanding of project management
 Workflow Design / Redesign
 Creation and implementation of new policies and procedures
 Knowledge of multiple Practice Management systems
 Extensive experience in all practice setting
 Charge Master Management
 Database Management
 RFP development and vendor selection Strategist
 Marketing Strategy Development

TECHNICAL COMPETENCIES
 Revenue Cycle Management software - Quadax, HealthPac, Centricity, Soarian Financials,
Medical Manager, Athena
 Data Analytics
 HIPAA Compliance Officer
 CMS/OIG Compliance
 iMed EMR, Soarian Clinical, Sunrise Clinical Manager, eCW
KEY ACHIEVEMENTS
PROJECT
Virtua Medical Center
EHR Readiness Assessment
LifePoint Health
Revenue Cycle Team Lead
Saint Joseph’s Reg Medical Center
ICD-10 Workstream Team Lead
Austin Diagnostic Clinic
Project Manager
Application Installation
Boston Medical Center
Project Manager
Non-physician Provider
Boston Medical Center
Revenue Cycle SME
Observation Service Analyst
Home Care of Lake County
Project Manager
Revenue Cycle Optimization
Premium Medical Care
Project Manager
EHR Implementation & Optimization
Kenneth Voll
ACHIEVEMENTS & OUTCOMES
 Developed strategic plan for EHR
Implementation
 Assist in revenue cycle pre-implementation
planning
 Develop CDM Assessment Methodology
 Successfully tested Financial & Clinical
Systems for ICD-10 readiness
 Successfully transitioned to ICD-10
 Patient Access workflow redesign
 Update Clinical documentation process
 Reduce paper workflow by 20%
 Creation of forms catalogue to streamline
update process
 Create and test new patient registration
methodology to streamline time in clinic
 NPP workflow redesign
 Align hospital policies with state and federal
regulations
 Creation of professional coding and billing
guidelines
 Restructuring of employment contracts
 Rewriting of Scope of Practice agreements for
NP & PA providers
 Completed charge capture review
 Creation of vendor audit policies based on
findings
 Updated professional clinical documentation
guidelines
 Developed new department workflow
 Restructured charge capture process
 Updated nurse documentation policies
 Update and test PM system
 Reduction of claims error rate by ~40%
 iMed EHR implementation
 Workflow and charge capture standardization,
resulting in ~12% cost reduction
 Reduction of documentation denials
 Begin ICD-10 code mapping
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PROFESSIONAL HISTORY

The Chartis Group May 2016 – Present

Senior Advisor II
 Develop and implement project work streams in defined roles at major health care systems
across the United States
 Identify opportunities for revenue cycle improvement in all health care settings including, acute
care hospitals, Multi-specialty physician practices, and home infusion business office
 Coaching senior management on refocusing work efforts to better align with organizational
structure and design

Leidos Health 2014-May 2016

Senior Manager

LifePoint Health System

 Assisted project lead in vendor selection process
 Involved in key stakeholder interview process for strategy development
 Develop Methodology assessment roadmap for standardization process
St Joseph’s Regional Medical Center
 ICD-10 testing strategy development and oversight of testing process
 Development of reporting tools for key stakeholders
 Implementation of ICD-10 Go Live Strategy Command Center
 Post implementation optimization of related work streams
 Work closely with leadership to assure ICD-10 goals were being met
Austin Diagnostic Clinic
 Detailed analysis of current Patient Access workflow
 Creation of detailed project plan for implementation of new add-on software to existing Centricity
EMR
 Workflow redesign for Patient Access area
 End-to-end testing of new workflow
 New electronic workflow design to eliminate current paper workflow
 Collaborate with leadership to implement new policies and procedures
Boston Medical Center
 Performed gap analysis of clinical documentation and billing records
 Designed detailed project plan across multiple hospital departments
 Created professional clinical documentation and coding policies
 Developed workflow for non-physician providers in multiple outpatient settings
 Collaborated with hospital leadership to update employment agreements
 Created enterprise wide training documents
 Implemented vendor coding audit policies

Great Lakes Healthcare Innovations – Euclid, OH 2013 to 2014

Senior Revenue Cycle Consultant
 EHR Implementation Consulting
 Partnered with several EMR/EHR vendors to provide Project Management and implementation
services to private practice and multi-location/enterprise system providers during the transition
from paper to electronic medical records
 Performed EHR selection, Practice Management system integration, workflow analysis, workflow
redesign, system build, testing, and training

Kenneth Voll Page 3 of 4

  Provided Project Management and oversight of ICD-10 Implementation, including employee
training and design of customized project plans
 Performed revenue cycle process gap analysis to identify deficiencies within all departments and
processes that affect revenue
 Provided solutions by defining process
 Developed workflow solutions to streamline processes in both clinical documentation and
business offices
 Implemented payer management strategies including credentialing and contract negotiations
 Created carrier-specific CDM rules within the practice management system to assure revenue
safeguards
 Coordinated HL7 interfaces between EHR and practice management systems to assure
seamless integrations
 Developed marketing strategies to create new revenue opportunities for the practice

Advanced Billing Concepts, Inc. – Westlake, OH 1999 to 2013

Executive Vice President Client Service - Revenue Cycle Management
A healthcare services company specializing in revenue cycle management and innovative process
improvement
 Responsible for company’s client base which included providers of different specialties
 Daily duties included business development, client start-up, process improvement, strategic
planning, and data analytics
 Client Start-up - responsible for assuring that all new clients had a smooth transition into new
processes
o Setup Practice Management System
o Trained client staff
 Assisted in the setup of client database
 Developed RFPs for multiple vendor services
 Revenue Cycle Management
o Updated and developed clinical documentation policies and procedures
o Assessed credentialing process
o Assessed payor contracts
 Project planning and implementation
o Reviewed all business and clinical documentation processes to identify gaps in
current procedures to assure that all revenue goals are being met
o Created new and improved existing business and clinical processes
 Updated Marketing Plan - worked with client to develop a marketing strategy based on their
unique needs

EDUCATION & PROFESSIONAL DEVELOPMENT

School of Insurance, 1986 to 1988
Ohio State University, Columbus, Ohio
Health Information Management 2015 -
University of Cincinnati, Cincinnati, OH

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