Business Result Starter Student's BookIntroduction Working wit erg 1 You Introducing, Spelling. Socializing your bs eatin poole [4-3] eee VIDEO lea] What's your joo? ‘nance dectr 2 | Company ‘Companies is fisnt Numbers Telephoning and counties os starting a ‘wok fi, tnlenhoe cat aeas! ‘Spain ving Yourcompary We! Theyare Ema ana sais ofice, Wh questons —_webate factoy decrees vine 4 Departments | Responsibilities Present simple: there is! ‘Telephoning mrdepetmerte yeu! wo! ty eorean omen manages leoanga Ea Predeton, message Logites vibeo 5 Products Company types. Present simple: Big numbers Telephoning ardactves he/she Ander = autor, (28-33) elecronis, by, oot vine G | Entertaining" Fesdana dine” canveant Days Socializing tured, see, aed tines ning Tike aceeping and (335) decning veo 7 | Technology office technology Possessive this, that, Exchanging ‘ete, webcam, eects these, hss ifomaton san pant hing ' VIDEO instructions Q | Travel ‘Transport and was / were Months Telephoning tal anddses —andemale, aes tc, hanging coy check in, arrive meeting vioco Revision game [52-53] | Information files [70-73] | Practice files [54-68] | Audio scripts [74-78] {VIDEO : This section ofthe unit has 2 vide clip linked tothe topic. Meeting people ata conference “The aeton sme Guess the technology introduce yourself talk about jots ‘ask about names an jobs spel ‘meet peosle talk about companies and counties 35% about people and ‘companies say numbers 0-9 start 2 telephone cal talk about your company ask questions say email and website addresses mal request talk about responsiilties {and departments ‘ask about people and ‘departments describe departments {ake and leave = message talk about company types anc activities ask about company products say big numbers ‘order a product talk about feod and drink talk about ability say days and times invite, accept and decline {alk about office technology talk about what's in your office ive instuctions| talk about transport ‘and travel talk about the past say months and dates arrange @ meetingIntroduction How to use Business Result Starter | A complete blended learning package In your Business Result Starter Student's Book pack: Student's Book; DVD-ROM, Access card to Business Result Starter Online Workbook In class Student's Book | Main unit Working with words Canguage awa Business communication ocaulary eos ey exrenions Pracaly speaking Aetity Everyday Eglo pee Student's Book | Practice file Video + worksheets At home Interactive Workbook Online only Online & DVD-ROM DVD-ROM only Reading activities Exercises | Tests | Email practice Phrasebank and Discussions Sample emails | Video personal phrasebook Glossaries | Class audio oo Qe ee)Learning objectives in this rg Sere onear SE Working with words | Introducing yourself | Jobs Seer ere peel Becca Seer 1 01 Listen and read. v Beery eee) Poneties Starting point 1. What's your name? 2, What's your job? acl 2. 01> Listen again and repeat. 3. Work in pairs. Introduce yourself. ‘Examples: Hello, my name's (Sarah Koci Hi, I'm (Yam 4 Stand up. Introduce yourself to other students.5 02> Listen and read. noa| TF wun 4 sales representative 5 engineer 6 human resources manager 6 03> Listen and repeat. oe eee cee 2 0 oe Coe cee technician director assistant representative manager _ engineer 7 04D Listen and complete with a job from 5. Fabienne Ima! ___.. What's your job, Luis? Luis Oh mat Paula What's your job, Tageshi? Tageshi Tman’______. And you? Paula 'man¢__ 8 Work in pairs. Practise the conversations in 7. For more exercises, go to Practice file 1 on page 54 Ties i tise ve ions in 1e anc CH ae © Work in pairs. Practise the conversations in 7 with your name and job. ee © interactive Workbook ) Glossary an assistant an engineerLanguage at work | /’m / you're / Are you 1 05> Liston and read. Jacob Hi, I'm Jacob. Kenji _ I'm Kenji, Hello. Jacob And you're Alice. Maria No, 'mnot Alice. I'm Maria, Jacob Sorry. You're Alice. Alice Yes. Hello, 2 Complete with ‘mor ‘re. Positive Negative T'm Jacob. 1 not Alice, You_____ Alice. You're not Maria, 3 Work in groups of four. Practise the conversation in 1. 4 06> Listen and complete with the words. ‘Are ‘mnot ‘mam Jacob | you an office assistant? Maria Yes, 12 __. Are you umaut resuurces iranager? Jacob No, 1?_____. 1 __a finance director. Question Short answers Are youa director? Yes, [am Se] Nora Tip! ‘m/am,‘te/ are Workin pairs. Choose a job. Ask and answer questions. Use ‘mor ‘re for speakin a office assistant IT technician human resources manager finance direct Jam = tm a aa Examples: A Are you an office assistant? B Yes, Lar. Use am for short answers: A Are you a finance director? B No, I'm not. I'm an IT technician. ‘Are you a manager? Yes, | am. For more info and exercise: file 1 on page 55.‘6 07> Listen and find the name badge. 1 TomasGorski jy | 2 EnzoGonzales ocp Technical Assistant Sales Representative 4 DaisukeHori AXi IT Technician 3 Enzo Silva Sales Manager 7 Work in pairs. Student A, choose a name badge in 6. Answer Student B’s questions. Student B, ask Student A questions. Find the name badge. Example: A Are you Tomas? B No, I'm not ‘A Are you an IT technician? Bes, Fam. A You're Daisuke. B Yes, Lam. noa| TUN Practically speaking | Spelling 1 08> Listen and repeat. ABCDEFGHIJKLMNOPQRSTUVWXYZ 2 Workin pairs. Say the letters on the keyboard. 3 09> Listen and complete with the surname and first name. a Firstname Surname Jane Burton 1 Steven Boryslak 4 Work in pairs. Spell the names in 3. Example: A Jane Burton B Can you spell that? A SANE B-URFON. ) For more exercises, go to Practice file 1 on page 55. 5 Work in pairs. Ask and answer the questions. Write the names. What's your first name? Can you spell that? What's your surname? Can you spell that?Key expressions ‘Saying hello Hello / Hi. Good morning / afternoon / evening. Meeting people What's your name? Are you (Mara)? ''m acob). My name's (Naomi Seto), Nive to meet you. Nice to meet you too, Introducing other people This is (Alek), This is my assistant, Saying goodbye Bye. Goodbye. See you soon, It was nice mesting you, @ » interactive Workbook >» Phrasebank Business communication | Meeting people 1 10> Listen to uhree conversations. Match to the pictures, 2 Match 1-5 to a-e. 1 Good morning, Are you Kasi Good afternoon, Sally. 2. I'm Franco, Niee to meet you. Nice to meet you. 3 Thisis Sally, b Yes, Iam, 4 See you soon, — © Yes, see you soon, And it 5 Goodbye, _ was nice meeting you, Sally d Bye. Nice to meet you too, 3 11> Listen, check, and repeat. 4 Put the expressions in 2 into the categories. 1 Say hello and meet people 16 2 Introduce other people 3 Say goodbye _ )) For more exercises, go to Practice file 1 on page 54 5 Workin groups of three. Look at the pictures in 1, Practise the conversations. Use your own names if you want. Student A You are Franco. Student B You are Kasia. Student C You are Sally. 6 Stand up. Say hello and meet people. Introduce other people. Say goodbye. in ee ie Sats Pa @ » Interactive Workbook 9» Email and Exercises and TealeWork in groups of three. You are at a conference. Student Ais a conference manager. Complete the expressions and practise the conversation, STUDENT A Yes, it's too, My name's = your job? What's Good___1 ‘Change roles and repeat the conversation.1 12» Listen and read. Complete the business card, Saleh Hello. Are you Ricardo Ferreira? Ricardo Yes, | am. Saleh My name's Saleh Al-Banwan. I work for Zain. Ricardo Oh, nice to meet you. Saleh —_T'man engineer in the head office in Kuwait. Here's my card. What is on a business card? (e.g. name) 2 What is on your business card? Show the class. 3p Listen and complete the business cards with the companies. Asiana Airlines Petrobras Santander | x Mavs @ 4 sce win park te = chakic neent ardo Ferreira Manager BG searing Assist ginee Spain3 Work in pairs. Practise the conversation. A Helio, work for_________ What's your company? B My company is__ ' Work in pairs. Look at the map, Where is your head office? gre » Aueduiog | z un f ¢ e 5 Look at the map again, Find the countries, ee OV CO O00 SOR oc 5 Spain China Brazil Japan Kuwait Germany South Korea the USA Saudi Arabia 6 14> Listen and repeat the countries in 5. 7 15b Listen and complete with the countries. | Saleh Alex Jae Min Ricardo Where are you from? Saudi Arabia | Where's your company / head office? 8 15> Listen again. Complete the questions and answers, 1 Where are you from, Saleh? Saudi Arabia. 2 __ your company? My —___ is Santander. 3 _____ your head office? It's in Seoul 4 are you from. Ricardo? I'm from Brazil and1____ for Petrobras, 9 Complete the sentences about you. Tm from | I work for / My company is My head office is in 10 Work in pairs. Ask and answer. Where are you from? What's your company? Where's your head office? 1) For more exercises, go to Practice file 2 on page 56, EE Tip | and 11 Work in pairs. Student A, turn to File 7 on page 71. Student B, turn to My company is Santander. File 12 on page 72. Our head office is in Spain, = ‘My company is Santander and ela ean TS ©» Interactive Workbook» Glossary ‘our head office is in Spain,Language at work | is / isn’t 1 Read the emails. Underline the correct answer in italics. 1 The head office is in Recife / Rio de Janeiro. 2 Camillais in the office / on holiday. | Subject: information on Cami | Hi Richard Is Camila Branco in the Recife office? No, she Ist. She's in the head office in Rio. Yes, its. But she isn't in the office now. She's on holiday. i Thanks. Is the number (0055 3064 47587 2. Underline is (') or isn'tin the emails. 3 Complete with is (s) or isn’t. Positive Negative Questions Short answers He/She/It He/She /It ee Yes, he / she / it San SAT ey PROOENES Meee (he/she ies eRe the office. Recife. in Rio? No, he / she / it 4 16> Complete with is ('s) or isn’t. Listen and check. A Hello, I work for Oltecha. B Nice to meet you. My company # Petrobras. A2_____ your head office in Sto Paulo? B No, it? - Its in Rio, Where's your company? A work in Sao Paulo and the company head office ‘___ in Stavanger. 5 stavanger in Norway? Tip | ‘s or is? A Yes, it ®_ ee 5 Work in pairs. Practise the conversation in 4. Camille's = Camilla is ) For more information and exercises, go to Practice file 2 on page 57. 126 Work in pairs. Student A, see below. Student B, turn to File 16 on page 73. Student A, 1 Look at the map. Ask Student B about Ricardo, Lokas, and Chen. Example: A Is Ricardo in the Portugal office? Bo, he isn’. A Ishe in the Brazil office? B Yes, he is 2 Answer Student B about Rachel, Maya, and Alex, Cotemae Dy Auedwog | z wun ry Practically speaking | Numbers 0-9 1 17> Read, listen, and repeat the numbers on the telephone. 2 18> Listen and circle the numbers on the telephone. 3 19> Listen and complete the passcode on the telephone. 4 20> Listen and complete the numbers. 1 Flight BA 3__10 3 Credit card number 41__2__409 378258 2 Security code__82__ 4 Passport number 6__42__87_2 )) For more exercises, go to Practise file 2 on page 57. 5 Complete the table for you. You Work a eee | Extension Tip | Saying numbers [Mobite | | © oh/zeo 5 five SS - 1 one 6 sx 2 two 7 seven 6 Workin pairs. Say your numbers, Write your partner's numbers inthe table. 3 three 8 eight ‘My work number is... My extension number is 4 four 9 niney expre: Starting a call Goad morning / afternoon, Hello / Hi Answering a call Good morning, (company name), (Maria) speaking, ‘Asking for someone Can | speak to (Aitur Garitano), please? Hello, fs (Rosa) there? Is (Alek) in the office? Is that (Lukas)? Saying ‘yes! Yes, of course. (One moment.) Sure. (One moment.) Saying ‘no! No, I'm sorry, she’s not in the office. No, l'm sorry, he’s out, No, it isn't. It's (Clara). Ending a call OK. Thanks, Goodbye, ion | Starting a telephone call 1 21> Listen to a telephone call. Is Aitur Garitano there? » Listen again, Put the conversation in the right order (1,2, 3, 4). —L Good morning, Inditex Spain — Yes, of course. One moment. — Thanks. — Good morning, Can I speak to Aitur Garitano, please? ‘Work in pairs. Practise the conversation in 2. 4 22» Listen to two telephone calls. Is Rasa in the office? Tick (”) YES or NO. Conversation! YES[] NO [- Conversation 2. YES No 5 22b Listen again. Match questions 1-3 to responses a-c. 1 [i 's that | {_——— 2 | Is Rosc it isn't. fs Maria, el Yo ) For more exercises, go to Practice file 2 on page 56 5 Work in pairs. Take turns. Start and answer a telephone calll to the people in the pictures. Example: A Good morning, Markus speaking B Hello. is Sophia there? A No, I'm sorry, she's notin the office B OK. Thanks. ©» Interactive Workbook »> Email and Exercises and TestsThe company game Work in pairs. Make five conversations. 1 Start on [pimIE]. Choose a square. 2 Move to [green] Then [blue]. Then [yellow 3. Practise the conversation 4. Choose a new pink square. Make a new conversation, Hello, are Where are you from, youRafael? ) , \\_ Hisrake? Sure, one It's Petrobras. aes What's your \\_____// My name's company? Sonia / Haruke ( uka ZS Naito. { What's your \ |s Philippe \ name? mere? = Gina Nice to meet its Rem: 2 ) you sod A Isthat ‘ Where's ( your head Philippe? eee Hello. Can Ispeak to Maya? Vm from st Japan. Good morning, she’s out. = Co, Vim sorry,7 Medico eles leaming cbjecivesinthisy|[* AP Ee ee ee es unit oo a | Ape Working with words | Your company 1 23 Listen and read, \ ! | Poo: Vearned Starting point Where is J * your company? “ Poznari g : + Bend ara? : P| -paaiie? j wou TI 4 \ “{ i } 1 . Wel | Katowice j oe | 2 Whereis 1 Mieszanka? 3. the sales office? 2 the head office? 4. the new factory?Match the words to the pictures. reception awarehouse acarpark anoffice acafeteria a factory 24) Listen and repeat. ee eee eee ee. ee awarehouse afactory acafeteria areception anoffice a car park 5 Work in pairs. What places in 3 are in your company? 6 Look at the adjectives below then answer the questions about Mieszanka. ae FA! x=} new small ‘good Adjectives 1 Is the factory in Katowice old or new? 2 Is the warehouse in Poznai big or small? 3 Is the cafeteria in Poznahh good or bad? 7 25) Listen to three people. Complete with the adjectives, 1 The sales office in London is. 2 The factory and warehouse are but they are —__ 3 The cafeteria is ut the food is __ 9 For more exercises, go to Practice file 3 on page 58. 8 Work in pairs, Talk about places at work using adjectives. , en Example: My office is old. : ‘= your office © the car park the cafeteria (or café) Tip | Adjective + noun + yourhead office other places (e.g. the warehouse) The office is new. = It'sa new office. interactive Workbook W Glossary NOT It's ar-office- new.Language at work | We / They are | Wh- questions 1 Look at the pictures. What places are in the company? 2. Match the sentences to people a~e in the pictures. 1 Sonia and Bill; ‘We're the sales reps. We're in the car park.’ 2 The managers are in the cafeteria. 3 Mike and Jim: ‘We arenttin the factory. We'e in the office. 4 The engineers aren't in reception. They're in the factory. — 5 Are Gill and the security guard in reception? Yes, they are. — 3 wnite ‘re, are, or aren't. Positive «Negative == Question —=—Short answers _ We/They We / They Yes, we / they inthe inthe we/theyin warehouse. factory. reception? No, we / they aren't. 4 Work in pairs. Ask and answer questions about the people in the pictures. Example: A Are Sonia and Bill in the cafeteria? B No, they aren't. They're in the car park. 5 Work in pairs. Choose two people in the pictures. Work with another pair. Ask and answer questions. Example: Pair 1 Are you in the car park? Pair 2. No, we arent. Pair 1 Are you in the factory? Pair 2. Yes, we are, We're the engineers 6 26> Listen to three conversations. Where are the people? 1 Sonia and Bill; () in the car park “] in reception 2 Mike: in reception "| in the office es 3 Bill inthe cafeteria.) in the factory26> Match the questions (1-3) to the answers (a-c). Listen again and check. 1 What's your company? — a Sonia Jones and Bill Dare, 2 Who are they? b He’sin the cafeteria, 3. Where's Bill? _ ¢ Introcom. Wh- question word be What Where ‘Who 9 For more information and exercises, go to Practice file 3 on page 59. 8 Workin pairs. Look at the pictures in 1 again, Ask and answer questions about the people. Use Who...?and Where ...? Examples: A Who is he? B The security guard, ‘A Who's in the factory? B The engineers. ‘A Where are Sonia and Bill? Bin the carpark. aoeidyiom | € wun actically speaking | Fmail and wehsite addresses 4 27> Listen and repeat. 4S rr ‘wwrw.bp.com (52): | d.roberts@fisons.co.uk 5 | 2 wwwwnjbs.com.br (To; _juan_mata@nike.com 3 (wntoyets dlbalcon| | ‘2 27> Listen again. Match the words to the symbols. dot dask at underscore 19 = 7 aS eee a 3 20> Listen, Tick (/) the address you hear in 1 “4 29> Put the words in the right order. Listen, check, and repeat. you that repeat can ? ) For more exercises, go to Practice file 3 on page 59, Complete the table for you. Address You ‘Your partner Company website a Work email Tip | Who pea | Who ...? asks ebout a name Work in pairs. Say your company website and work email. Complete the gr a job title. table for your partner. Who are they? ‘Sonia and Bill. The sales reps.Business communication | Requests 1 Read emails 1 and 2. Answer the questions, 1 Where is the visit? 2 Whats the request? y visit ‘Subject: Vis Dear Ms Aranegui | | fi mara Tim wring about my vist to your new factory and | Whereis the nw factory and warehouse? | Warehouse. Can you please send me a map? | | Please send me a map. | kin esas | atte best Sergio Galt lina Subject: Re: Vist | eto wuca |] | Deer mr cats Thanks for your eral. Theyre in Turn, Heres map, Best | Thank you for your email, The new factory and warehouse are in Turin. Please find attached a map. Best wishes Maria Aranegui Eee Maria fay 3 Complete with the phrases. Thank you for Hi Can you please send Kind regards ee oeccrecmneeee ee] Whereis Allthe best Imvwriting about Here is. Dear Key expressions Emails 1 and 4 Emails2and3 0 Opening ———Ms Aranegui /MrGalletti ____ Maria / Ilello Luca Helio / Hi aa _my visit to oS ee aancnew, Dear Mir/ Mis / Ms* your new factory... factory ..2 Previous contact ae ‘Thanks for Thank you for (your email).= Thanks for (your email). aes Reason for writing Please find attached Ym writing about ...* Please send Best wishes a _/ Best vest ee 4 Wick co emails are formal? Can you please send ...* 2D For more exercises, go to Practice file 3 on page 58. Attachments Please find attached (a 5 Complete the emails with phrases from 3. map). Here is (a map). Taro | | =r okamura ] Closing | Wheres the meeting? Sa a arenas 2 me detats. ff | ofc, Ganyou nce ang ste i All the best / Best | Best [eee ae | forma prases phen __/e) | mk shiraton ©» interactive Workbook = » Phrasebank (> Interactive Workbook 9» Email and Exercises and TestsWhat's Work in pairs or teams. Student A / Team A, see below, Student B / Team B, turn to File 15 on page 73. Ask and answer questions, Team A he answer? 1 Choose a blue question square, 2 Ask Student B / Team B your question Team B 1 Find the correct yellow answer square. 2. Answer the question, 3 Choose a blue question square, Ask Student A / Team A your question. Student A / Team A 1 Is the factory i, Daly | Where are pes snes. in Russia? as qos in Lima. | neice | es Are they in reception? It’s old. Yes, it is. imon? ae ae Eee |Pca oy rg ees eisai Working with words | Responsibilities and departments eee Repeat 1 30> Listen and read, Peony Peace ‘My name's Joanna. 'm from Hungary and coerce © ive in Sopron, I work for a software company. meee We make CD-ROMs and DVDs. I'ma sales rep ee and meet customers. | sell the products to ron j training companies and schools, We have aces three people in the Sales Department. | work Starting point ce a ‘My name's Fred Meesmaecker, I'm from France, but Tlive in England. I work for Capgemini. It's a global Cepatsmient?) company. We have over 300 offices in more than 40 2 What's your countries, 'm a project manager and manage a tearm fener) of Technicians, Ihave eight people in my team and they manage computer systems for the client. This 3 Inyour department, month, we have a project with a food company. are you © inateam? eave oar: 2 Complete the table about the people in 1. fesse Number of people in Name Home Job Whatyoudo {2a or department Joanna Sales rep 3 England Manage a team 3 Underline the verbs in the texts in 1. 4 Complete with the verbs. rs work live make manage meet have sell , My name's Deshi and I'm a sales manager. I'm from Chhina, but I*______ Tip | Talking about in Seattle in the USA. 12____ for URF Solutions. We're an. big numbers IT company and we ?__ ‘websites for companies, I!______ the ae Sales Department. | six people in my team. They © & ee ned: ‘customers and they ’____ the products to companies in North America > 300 more than / over 300 < 3UU less than / under 300 5 31> Listen and repeat the verbs from 4.6 Write about you with the verbs in 4, then tell your partner. 7 32> Look at the departments in the company. Listen and repeat the departments. Carl and Dan Greta Carlos Antony 8 Who from 7 says 1-7? 1 We make the products. Thave three people in my team. They sell the products, We manage transport. I manage the company. We have six departments, I meet new employees, 7 Iwork on my own, I manage money. 2 3 4 I manage the computer system. 5 6 9 33 Find the plural form of these words on pages 22 and 23. Then listen and repeat. department departments customer ______ product company —____ office technician ___ employee person —__ country ___ DD For more exercises, go to Practice file 4 on page 60, Draw your company structure with the names of six departments, Show your partner and talk about the departments. Example: We have a (sales) department. They (make / sell / manage / have) ©» Interactive Workbook» Glossary ‘Anne-Marie Tip | Plural form For most nouns, add -s department > departments For nuns ending in -y change to ~ies: company > companies Some plural nouns are irregular: person > people squawedag | » unLanguage at work | Present simple: | / you / we / they 34> Karla is a manager. Today, she is with two new employees. Listen and match the person to the department. Karla Sales Astrid Human Resources Mark Finance 2. 34> Listen again. Complete with the words, work (x2) don't (x2) do(x2). manage live 1 1_____ the Human Resources Department, 2 I'm from Switzerland, but | _____ live there. 3 We____ in Munich, 4 Doyou_____in Sales? Ce oe 6 What ___ you do? 7 1___ in Finanee. 8 No,I____. Ilive in Canada, 3 Complete with do or don’t, Positive Negative Question Short answers I/ yous we/ they I/you/we/they Yes, 1/ we / they manage a workin you / they live department. Sales inGermany? —_No,I/ we / they 4. Work in pairs. Make six questions. manage a department? livein Spain? workin people? Doyo) Hee be cenmz sell products? make India? 5 Work in pairs. Ask the questions from 4. Answer Yes, Ido or No, Idon't.6 Complete with Who, What, or Where. 1 2 ___ do you work for? 3 __do you live? do you do? 7 Workin pairs. Make questions for these answers using the questions from 6. Example: A What do you do? B I'ma production manager. T'ma production manager. We live in Lima, ‘We manage training courses. We work for a small IT company. I work for Alcatel-Lucent. I make computers. I'm an engineer. I sell products. 9) For more information and exercises, go to Practice file 4 on page 6 8 Stand up! Meet other people. Ask and answer the questions in 6. factically speaking | there is / there are 4 Read about a department. Underline the verbs. There are four people in my department. There's a manager at head office. There are two IT technicians and there's an assistant, 2 Complete the table with two verbs. cyan aoe There _—__ ‘one assistant. two technicians There four people 3 Complete with sor are, 1 There ___ 200 offices in 30 countries. 2 There ___an office in London. 3 There ___18 offices in the UK. 4 There ___a Human Resources Department, 1) For more exercises, go to Practice file 4 on page 61 '# Work in pairs. Talk about your company and your department using there is / there are. Tall about * offices and countries + departments * people and jobs in your department or team. Tip | What do you do? What do you do? What's your job? squauieded | y wunBusiness communication | Taking and leaving a message 1 Do you call people in other departments? Which departments? 2 35> Listen to a telephone conversation. Complete the message. Message for: Like Caller: Janusz in the '__ Reason for call: 2he new * Department Website Message: Do you wane www.synor-sales.con or www.synox-saler 9 Call Janusz an this member: 3 35D Listen again and complete the conversation, Martha Sales, Hello? Janusz. Hi. Is Liko there? ‘Martha No, I'm sorry, he’s out, Can I take !__ Janusz Yes, it's Janusz in IT, Martha Oh, hi. This is Martha. I'm the new sales assistant. Janusz Hi, Martha, ? ~ about the new sales website. Martha Sorry, one moment, OK. Liko? Janusz It's about the sales website, Do you want dot com or dot co dot uk in ea a the address? _—_____.. What's the message for Key expressions Martha Sorry,1*_____understand. Can youS_____ that? ee Janusz The new website is www.synox-sales, but do you want synox-sales dot (ahi asl feceoer ‘com or synox-sales dot eo dot uk? Go ahead. Martha OK © _____ anything else? Eee Janusz, Yes, Please’____me_____as soon as possible. My mobile . number is 0700 897 833. ''m calling about (the new ieee Martha So that's 0700 897 833 It's about (the sales website), Janusz That's right. Please call me back as soon Martha OK. 'll®__Liko your__ as possible. Janusz. Thanks, Martha. My number is (07700 897 833) 4 Work in pairs. Practise the conversation in 3 Asking for repetition and D For more exercises, go to Practice file 4 on page 60, checking Sorry, | don't understand. [1 Can you repeat that? So that's (07700 897 833), ——ee— Ae >» Interactive Workbook» Email and Exercises and Tests {s there anything else? "il give (Liko) your message. ‘Workin pairs. Practise two telephone conversations. Student A, turn to File 01 on page 70. Student B, turn to File 06 on page 71, sctive Workbook >» PhrasebankRead about a company. Answer the questions. Sy, {70x Solutions is an IT company. There are two offices in S Europe and one office in the Middle East, The head office is in Bristol in England. They have projects with clients in SYNOX — furope and the Middle East, They manage computer systems and write new software. There are 25 people in the head office. There are departments for Human Resources and Sales. They also have teams of IT technicians for projects. Where is the head office of Synox Solutions? What do they do? What are the department: Isita big company? ‘You work for Synox Solutions. Listen to three voicemails on the company phone. Complete the messages. Caller: Caller: Reason for call Reason for call Messaye. Message STMT 7 Caller: Reason for call: Message: Work in pairs. Read the names and numbers of people in head office. Who do you give the messages in 2 to? == T a Name | Department Extension naging Di r Proj sales Sales (M HR Ma! Tell the class your answers,Puce ey ira OMe ener set terry Teens Working with words | Company types and activities eerie 1 37> Lookat the pictures and listen Se sea =~! SEE Caz; xeric ited prom / energy EH Dassault / aeronautical cu Secret Starting point 1. What does Microsoft make and sell? 2 Does your company + make a product? «sella product? ‘3 What produet does it © make? © sell? a 97> Listen again. Complete with the words. cars oiland gas televisions and mobiles food aeroplanes Company type Products Guzprom energy Dassault aeronautical Aldi retail Toyota automobile Samsung electronics 3. Workin pairs. Choose a company from 1. Ask and answer Example: A Iwork for Aldi B What type of company is it? A It'sa retail company. B What do you do? 38] A Wesell food.4 38P Listen and read. What type of company are Embraer and Uniqlo? Embraer is a Brazilian company. We make and cell aeroplanes. We have factories in Brazil and sales Offices all over the world. In the factories we build aeroplanes. Wealso design new products by computer in the R&D" Department, We export products to China, the USA, and Europe. * R&D = Research and Development Uniglo is a Japanese company. We sell clothes. We have stores in3 countries around the world. Customers visit ‘thestores and buy the products. We also have an online store. Customers order products online. Then we deliver the products to the customer. syonpoid | ¢ aun 1G 39> Listen, check, and repeat. 7 Underline the correct verb in italics | 1 We export / build cars in factories in Europe 2 We design / buy new products in the R&D Department. 3 Customers visit the store and build / buy clothes, 4 We also have an online store. Customers order / deliver products online. a 5 We buy / deliver the products to the customer, Tip | Countries and 9 For more exercises, go to Practice file 5 on page 62, nationalities i the UK British } 1B Choose five verbs. Write five sentences about your company. Brazil Brazilian | make sell have build design buy export order deliver ly > Italian Examples: We make and sell_____. Wehave factories / stores, India -> Indian Mexico -» Mexican Japan - Japanese the USA > American (© Interactive Workbook D Glossary China > Chinese Present your company to the class.Language at work | Present simple: he / she / it 1 40> Listen and read 2 Complete the table. Auchan isa retail company. It sells food and clothes. It has stores in Europe and Asia, The head office is in Croix, France, Martin Reuland works for Auchan, but he doesn't workin the head office. He is a store manager in Calais, LGisan electronics company. It makes and sells televisions and mobile phones. Soo Jin Lee works in the R&D Department in Seoul. She designs new products. LG has over 20 factories in eleven countries and exports pro ducts all over the world. ‘Type of company Products Auchan Le 3. Underline the verbs in the texts in 1, 4 Complete with -s, does, or doesn't Positive Negative Question Short answers He/she /it He/she / it Yes, he / she / it aca ————design he / she / it food products. new products, make products? No, he / she / it 5 Complete the sentences with the correct form ofthe verbs in (brackets) 1 Auchan_____(etl) food and clothes, Ss (not work) in the head office Tip | have / has — (have) over 20 factories in eleven countries. We write 1 /you/we/ 4 She___(@esign) new products. they have but he/she /it has: 5 It (export) products all over the world {thas stores all over the world, {not make) food products.Put the words in the right order. 1 Martin / work / Does / Croix / in 2 export / LG / products / Does 3 Auchan / have / stores / Africa /in / Does —_ 4 design / Soo Jin Lee / new / Does / products — 5 she / work / the Sales Department / Does / in Match the answers to the questions in 6, 2 No, it doesn’t, __ d Yes, it does B Yes, she does. _ © No, she doesn't, © No, he doesn't, —_ 41D Listen and check. Complete the question words, 1 Wh______does Martin work? 2 Wh______ does Soo Jin work for? 3 Wh______does LG export? ‘Match the questions to the answers. 1 What does Auchan sell? _ a He's a store manager. 2 Where does Soo Jin work? Itsells food and clothes. 3 What does Martin do? __ © Itexports televisione and mobile phones, 4 What does LG export? He works for Auchan, 5 Who does Martin work for? _ © She works in the R&D Department. 2) For more information and exercises, go to Practice file § on page 63 Work in pairs. Student A, turn to File 03 on page 70. Student B, turn to File 09 on page 71. tically speaking | Big numbers 42> Listen and repeat, LORRI MrsMm I is| 10 2 30 40 50 60 70 8 9 100 1,000 Work in pairs. Take turns. Choose six numbers. Student A, say your numbers. Student B, listen and write the numbers. 43> Listen and repeat. 2 82 145 G10 3.900 21,340 172,000 _ 50,000,000 44> Listen and write the numbers. 9) For more exercises, go to Practice file 5 on page 63, Work in pairs. Answer with numbers. 1 The number of employees: in your office / in your company 2 The population of: your town / your city / you: country sionpold | suunBusiness communication | An order 1 Read about a company. What does it sell? Does it deliver the products? 2 49> Carel Peeters from Belgium calls Paul Rice at Euroboxes. Listen and complete the order form. ord Pec a mg Pere’ SSW box | Small 20 cents ‘euros [sswboe Medium 5,000 | a | mea | canes i euros euros Euroboxes delivers cardboard boxes to businesses. We sell standard cardboard boxes but we also design packaging [| for your needs. I 3. Who says the phrases from the conversation? Tick (7) Company or Customer. Do you have the item 1 Can Ihelp you? je o 2. Id like to order Standard Single Wall boxes. o | 3 Do you have the item number? oO g aed da Howmany ieee Oo o | Key expressions 5 Does that include delivery? oO a Ordering items 6 And I also want 5,000 medium. Ei oO i] I'd like to order (small ‘Standard Single Wall boxes). ‘7 What's the price? o ef Ee 8 The total price is 3,250 euros. a ee The item number is 9 Can you confirm my order by email? oO (Ssw-3411). x a if El = How many would you like? 10 I'll email that now. Oo Oo | also want (5,000 medium). Talking about the price 4 45> Listen again and check. What's the price? ‘ ‘Does that inchide delivery? 29 or more exercises, go to Practice file 5 on page 62, The total price is (3,250 proc . - s ioe: 5 Work in pairs. Practise a conversation between Paul Rice and a new customer. ‘Asking to confirm Student A You are Paul Rice. Answer the phone and speak to the customer. Can you cone my order The prices of boxes are: 20 cents (small), 25 cents (medium), 30 cents (large). peat al “ Student B You are a customer. Order boxes: 7,500 small, 5,000 medium, 2,500 What's your email? large. Ask for the total price. til email that now. ©» Interactive Workbook » Email and Exercises and Tes (© » Imeractive Workbook >> PhrasebankThe question game Work in pairs. Look at the three topics. 1 Student A, ask Student B que: point 'swer the question, les and repeat 1 Repeat the activ for Topi At the end, count all 2 (Wor r point and ‘A company), What is your total? Wh Questions is your company Topic 2| Work + your workpl * your department + your responsit * other? Topic 3| A company ‘+ head office and offices * location + products and Total points:oa, Pe ee igo e 54 Working with words | Food and drink Secrets Sea ae 1 Read the lunch menu in a company cafeteria, Match the pictures to the ae items in the menu Cee the restaurant Starting point 1 Atwork, do you eat lunch * at your desk? * inthe company cafeteria? + ima café or restaurant? 2 What do you eat? Tip | Saying prices $10.00 = ten dollars $10.50 = ten dotlars fifty $0.50 = fitty cents2 4G> Listen, check, and repeat. 3 47> Mr Shimura is a visitor. He's in the company cafeteria with Mr Jarvis. Listen to the conversation Are the sentences true (7) or false (FY? 1 Mr Shimura wants steak and fries with salad. — 2 Mr Jarvis wants chicken curry and rice. — 3 Mr Jarvis would like chocolate cake. 4 They want coffee. _ 5 The total price is $23. _ 47> Listen again. Number the sentences in the right order (1-5). @ __ What would you like? b __ Tidlike steak and fries with salad © —_ Hello, cant help you? 4 __ That's $23, please. © —— And can I have tomato soup with bread? 48> Listen and repeat the sentences in 4. Work in groups of three. Practise a conversation in the cafeteria, Order food and drink from the menu in 1. Take turns to be A, B, and C. Student A You work in the cafeteria Student B_You work at the company. You are with Student C. Student © You are a visitor at the company. You are with Student B. 49> Listen to Mr Shimura and Mr Jarvis at lunch. Who says sentences 1-5? Tick (V) Mr Shimura or Mr Jarvis. Mr Shimura ‘Mr Jarvis 1 Tike steak. 2 I don't like sushi 3 like Japanese food, 4 Do you like Indian food? 5 Yes, I do, or more exercises, go to Practice file 6 on page 64 . a PS] Work in groups. Discuss the questions. What food do you like? Do you like the food in 47 Tip | I'd like, | like Do you like food from other countries? For example, do you like Indian food? _Sa¥ Jd like... when you Italian food? Thai food? order foods , Vd tke chicken curry. Examples: A What food do you like? B like steak, but I don' lke fries. A Do youlike Japanese food? —_B Yes, Ido. / No, I don't Bee aoe general: ©» interactive Workbook» Glossary ike salad. Bululeyayug | 9 4Language at work | can / can’t 1 Do you have free time at lunchtime at work? What do you do? 2, Read about the company, EE. What do 100 employees do at lunchtime? EE employees sing at work EEhas offices in Merthyr Tydfil in Wales, 40 employees are in the company choir. They meet at lunchtime and they sing! 3 50> Listen to a conversation, Who sings at lunchtime? The man or the woman? 4 50> Listen again. Complete with can or can't ‘A What do you do at lunchtime? B Ising in the company choir, Al you sing? B Yes, 1?___ Do you want to come? A No.13__ sing. 5 Work in pairs. Practise the conversation in 4. 6 51> Look at the pictures. Listen and repeat. | a ame ee aa 1 play golf 2 play the guitar 3 speak English 4 playtennis 5 runamarathon 6 cook Italian f ‘7 Work in pairs. Ask and answer questions about the activities in 6. Example: A Can you play golf? B Yes, Ican. Can you play golf? 4 No, Lean. more information Ses, go to Practice file 6 on page 65. 36]8 Stand up. Ask three people the questions in the table, Write their name and answers. Parsan 1 Porson 2 Person What sports can you play? What languages can you speak? |_What musical instruments can you play? | What type of food can you cook? 9 Tell the class about the three people in 8. What can they do? Example: Mario can play tennis and football. He can speak three languages ~ Italian, English, and Chinese. He can't play a musical instrument, but he can sing, and he can cook Italian food! Practically speaking | Days and times Sujujeriequ3 | 9 Un 1 520 Listen and complete with the days of the week. Listen again and repeat. Wednesday Sunday Friday Tuesday 2 Work in pairs. What days do you * gotowork? * havefreetime? play sport? } 3 Read two notices at a company. 1 What day is golf? What time does it start? 2 What day is choir? What time does it start? What time does it finish? e Bly AERC ASA i epiluacletmc onic way! ! eee The company chair meets | Call Nashil in Human Resources ace acne (cxtensian 221) for infarmation All employees weleame es ail VY 4 53> What's the time? Complete with the number. Listen, check, and repeat, at sae o'clock, 2 It’s_____fifteen, 3 Irs ___thirty. 4 It's__ forty-five. 9 For more exercises, go to Practice file 6 on ‘page 65. a ip | on + day, at+ time ‘on Monday, on Tuesday at twelve olock, at two fifteen 5 Workin pairs. What time do you + start work? + havelunch?- © ‘finish work?Business communication | Inviting, accepting and declining 1 54> Listen and match the invitations to the conversations. play tennis have dinner Conversation 1 Conversation 2: 2, 54 Listen again. Match 1-9 to ai 1 Doyoulike — a... be nice, 2 Would you like __ » ... Mexican food? 3 That would ¢ ... play tennis after work? 4 I'mafraid 'm d ... to have dinner? 5 Issix thirty e ... OK? 6 Da yom want to — f ... Tean't today. 7 TA love to, but g ... great, 8 See you fh... on Thursday. 9 That'd be — i... busy at six 3 55> Tick (V) the correct answer to the questions. Listen and check. 1 Would you like to play tennis? a Yes, I'd like tennis. b Yes, that'd be great. 2 Do you want to play on Friday? a Td love to, but I can't, b Td love to, but I don't 9 What day van you play? a Sorry, I cant, b On Thursday, 4 Issix OK? a afraid I busy at six, Is six thirty OK? b I'mafraid I'm busy at six, Is six thirty OK? 4 Work in pairs. Take turns. Student A, ask the four questions in 3. Student B, close your book. Answer Student A's questions. re Key expressions ) For more exercises, go to Practice file 6 on page 64. Inviting 5 Work in pairs. Practise two conversations using the flowchart. Would you like to have dinner? Invite the other person to Da you want to play tennis ‘* have dinner at a Mexican restaurant at 6.30 after work? * play tennis after work, Accepting (saying ‘Yes’) Yes, please. That would be nice. I'd love to, but | can’t (today). 1'm afraid I'm busy (at six) Sai Nicene 6 Work in pairs. Invite your partner to do something after this lesson. What day can you play? What time? Is six thirty OK? (@» Interactive Workbook 9» Email and Exercises and Tests ‘© » Interactive Workbook >» PhrasebankPlay the game in groups of three or four. You are in a restaurant with new clients. + All players go to START. '* Toss a coin Heads = Move 1 square, Tails = Move 2 squares. ‘* Ona blue square, follow the instructions. Talk to the person on your left * Ona yellow square, ask the person on your right. INTRODUCE ‘What food Do you like do you like? Italian food? SAY GOODBYE - ‘What can, What 4, 4 you cook? languages can : you speak? What musical instruments What sports can you play? ean you play? INVITE THE INVITE THE OTHER PERSON Can you What sports OTHER PERSON Can TO PLAY TENNIS: play tennis? do you like? TO CHOIR ON you sing? ‘ON FRIDAY TUESDAY7 Technology with words | Office technology 1 56> Listen and read about three people at work. Who 1 works in Sales? 2 isan engineer? 3 isa graphic designer? Andrea THE NETHERLANDS Mustafa aaTaR |. Tmin Sales, Iwork inan ea Tmanengineer.Iwork JUlie AUSTRALIA office. Sometimes! travel ‘Where do you normally forancileompany and Tmagraphicdesignerin andl workinmyhotel work (e.g. in an office, Tmanage projectsall Brisbane, Australiaand room orin my car.1have renee? overthe country. Inmy Iworkathome.Idesign _ desktop computer in Gffice, have Pana” Websitesonmylaptap.{ my office. When Trav What technology do printer Onsite thave haveskype meetings with thave mylaptop anda you use? atabletfornotesanda clientssoIneedawebeam stall projector with me een fandheadset Lalsohavea for presentations.Oh, and smartphone, of cou my USB stick. Match the words in bold in 1 to the pictures.3 57> Listen, check, and repeat. 4 Work in pairs. What things in 2 do you have at work? 5 Read the emails from the people in 1 and answer the questions. 1 Whatiis the email about? Write Site report, Presentation, or Company logo on the ‘Subject’ line. 2 Who writes the email? Write Andrea, Julie, or Mustafa, | Please clck the ink and then enter your password, You can download the logo if you from head office on my desk, wan Please san the docurtent and Can we type tomorow? eet ae je offce on Thurtay, Best regards oats print the report for the meeting on Friday? There is a document | | | report and photos. Can you 2,00 — in meeting room 1. The presentation is on my computer. (Can you save it on a USB stick? And can you switch on my laptop and then connect the projector to the laptop? They‘e in the meeting room. ‘Thanks 1 a document areport a password DD For more exercises, go to Practice file 7 on page 66, ‘Work in pairs. Talk about the things you do / don't do at work. on a USB stick, D>» irieractive Workbook» Glossary Example: | download information. I scan documents, I don't save documents ee to the laptop ip | computer / USB stick desktop computer = PC USB stick = memory stick = flash drive Subject: fe P| supiect: | | Subject 7 el Dear Francisco Dear Sara | | Hitaure | Here is the design for your new Please find attached my site | | | Lam late and the sales presentation company logo: www.0).com/ER | about the new product starts at ABojouyda] | Z wun7 4 he / aA Eee Tip | ‘s Pierre’s desk = the desk of He Remi and Ludo’s office = the office of Remi and Ludo Language at work | Possessive adjectives 1 58> Felipe Gonzales has a new job at IUG. Listen to the conversation. Are the sentences true (7) or false (FY? 1 Felipe is the new marketing manager, 2 There are six people in the team. 3 Nadine manages the website, 4 Olivier and Sandra are in the office today. — 5 Felipe has a printer on his desk. 58> Listen again. Match 1-7 to a-g. 1 I'm the new marketing assistant. a Her office is there. 2 We have six people inthe team. ___b_Your desk is here. 3. He manages key accounts, — ¢ My name's Felipe Gonzales. 4 She manages the website. — Their desks are over there, 5 You are in this office Its ‘on’ switch is there, 6 They are at a conference. £ Our project manager is Pierre 7 The printers here. We alluse it. ___g_His office is there. Complete with the possessive adjectives from a-g in 2. you we he they she Complete with possessive adjectives. 1 I'm the Production Manager, My _ name’s Antonio. 2 Selma and Luis are from Brazil, but_____ company is American. 3. He's my manager. office is over there 4 The company is German, __ head office is in Berlin. 5 We're Mare and Rosa. This is __ department, 6 She's from China. __ company is Chinese. 7 You are the assistant. _ office is here. 59> Listen and read. Where is the laptop? A I can't find my laptop. B Isit on your desk? A No, itisn't, B Isit on Pierre's desk? A No, B Isitin Remi and Ludo’s office? A No, itisn’t there. B Isitin your manager's office? A Oh, yes, itis! Thanks. 59> Listen again. Circle ‘s. 9 For more information and exercises, go to Practice file 7 on page 67.'7 Work in pairs. Where are your things? Student A, see below. Student B, turn to File 08 on page 71. Student A 1 Choose an object for each name and place. smartphone USBstick projector laptop Juliette’s desk Andrey's office —_ the manager's desk —__ Medhiat aud Sultan's office 2 Answer Student B's questions about each object: Example: B Is my smartphone on Juliette's desk? A No, itisn't on her desk. B Is tin Medhat and Sultan's office? A Yes, itis in their office. 3 Ask Student B about these objects. Match to the names and places, webcam digital camera printer tablet Juliette / desk ay Andrey / office —____ the manager / desk Medhat and Sultan / office ABc}ouyoa| | 2 Wun ictically speaking | this, that, these, those ‘4 Match the sentences to the pictures. Write the letter. 1 This is my USB stick. 2 That's your USB stick. — 3 Those are your documents. 4 These are my documents. DD For more exercises, go to Practice file 7 on page 67, ‘Work in pairs. Put three objects from your bag on the table. Talk about ‘your objects and your partner's objects. Examples: This is (your mobile). That's (my pen) These are my (keys). Those are your (pens). [3Key expressions Asking for help What's the problem? don't know how to use How does it work? Where do | switch it on? Checking equipment Dao you have a ..2 Is the ... on? Does it work now? Giving instructions You need to .. ‘Sequencing the instructions First Next ... Then ‘@ » Interactive Workbook >» Phrasebank less communication | Giving instructions 1 What technology do you need for a video conference? 2, Ryan Mitchell works for a company in Melhonrne, Australia. His company ‘works with Julie, a graphic designer in Brisbane. Normally, Ryan and Julie talk by phone. Today, they need a video conference on the computer. Ryan asks his colleague Amanda for help. 60> Listen to the conversation. What technology do Ryan and Amanda talk about? 3 60> Listen agair . Match the questions to the responses. 1 What's the problem? a No, I don't 2. How does it work? b I don't know how to use this software 3 Do youhave a headset? ¢ First, you need to enter her name. 4 Does it work now? Yes, I think so. 5 Is your microphone on? e Just there. 6 Where do switch it on? __ £ I don't know. 4 Work in pairs. Practise the conversation between Ryan and Amanda. Look at the pictures. Use the questions and answers in 3 to help. First you need to enter her name. + Contact request Jule Bamber (& Contacts @ Recent A wie one Jule Bamber }) For more exercises, go to Practi 5 Work in pairs. Practise asking about technology and giving instructions. Student A, turn to File 04 on page 70. Student B, turn to File 10 on page 71 (© interactive Workbook ® Email and Exercises and Tests‘Work in groups of four. You are in two teams: Team A and Team B (two etudents in each team). 1 Team A starts. Choose a picture. Say how the technology works. DO NOT say the name. Team B guesses the technology Example: A First, you switch it on, You also need a computer. Then connect it to your computer. Next, play your music and listen, B it's the speaker. A Correct. You win a point! 2 Team B Your gol Repeat the activity, 3 Repeat the activity for all 16 pictures, There are 8 pictures for each team. Do not use the same picture twice. Your team can win 8 points. Which team is the winner? EatWhat time do you leave for work? arrive at work? How long does it take? Do you travel for your job? Where do you travel? g ryday travel: | go to work by train. Use travel for long journeys: J travel from London to Sydney. Read the pie chart about travel in Japan. Answer the questions. 1 What percentage (4) of people go to work by car? 2. What percentage of people walk to work? 3. What percentage of people go to work by train? How do people go to work in Japan? Am | eels thi > Listen and repeat the transport words. © © © eee te oe car bus train bicycle motorcycle Find out about your class. Ask people the question and tick (/) the answers Frample: A How do you goto work? B Twalk. How do you go to work? Answers walk, Pi Igo by car 1 go by train Igo by bus, 1 g0 by bicycle 1 go by motorcycle. Other? (Write answers)4 Work in pairs. Draw a pie chart for the answers in 3. Present the chart to your class. Example: Five people walk to work. / 25 per cent of the class walk to work. 5 62> Donald Jones is on a business trip. Listen to two conversations and tick (/) the transport. taxi] bus) train) plane 6 Find the things in the pictures, Write the letter. terminal __ bag passport —_ receipt boarding gate _ e-ticket _ A SER MARE OR aR iy CHECK-IN} 7 Complete with the verbs. want (x2) take checkin leave go arrive have 4 Can you me to the airport? 2. Which terminal do you__? 3 Doyou a receipt? 4 Can 1______ your passport and e-ticket, please? 5 Doyouhave any bagsto__? 6 Your flight sat one o'clock, 7 Please to the boarding gate at twelve fifteen, 8 What time does the flight — ‘in Muscat? 8 62 Listen again and check. YD For more exercises, go to Practice file 8 on page 68. 9 Work in pairs. Practise Donald's two conversations. 1 Inthe taxi 2 Atthe airport ‘A Ask for the airport. A Say your flight. B Ask which terminal, B Ask for passport, ticket, and bags. A Reply. A Reply, B Say the price. Ask about B Give boarding card. / Say when receipt flight leaves. eee el fo Tip | take + transport take + transport = travel by transport take a taxi to the airport ©» interactive Workbook »> Glossary ened, | guunLanguage at work | was / were 1 63> Donald Jones is in his office. Alice asks about his business trip. Match the words to the time phrases 1 Dubai — a last Wednesday and Thursday 2 Oman and the UAE b yesterday 3. Muscat — last week 4 on holiday — 4 forfive days 63> Listen to the conversation again. Underline was, were, wasn't, or weren™ Alice Hi, Donald. Where were you yesterday? Donald In Dubai, I was / were in Oman and the UAB for five days. Alice Oh, yes. How ¢was / were your tip? Donald OK. Our clients in Muscat "was / were very happy with the new machines Alice Great! Was Muscat nice? Donald I don't know, because I 4wasm' / weren't there very long, Er ... Iwas in Muscat last Wednesday and Thursday and then there ®was / were two meetings in Dubai yesterday. But they °wasn’t / weren't very useful, And what about you? ” Was / Were you busy last week? Alice 1 wasn't / weren’there. I was on holiday. 3 Complete the rules for the verb be with am / 1s / are or was / were. We talk about the present with We talk about the past with 4. Read the next part of the conversation. Complete with was, were, wasn’t, or weren't Donald How your holiday? Alice Great. We ?_____ in Barcelona for six days. Donald I was in Barcelona last year. It was a sales conference, so it a aholiday. The restaurants ‘___very good. but the city 5_____ busy. Were there hundreds of tourists? Alice No, there § twas quiet in the centre. 5 64> Listen and check. 6 Workin pairs. Last week Donald and Alice were on a business trip. Look at the pictures. Say sentences about the trip. Example: They were in Paris last Monday ‘Monday and Tuesday | Thursday and Friday dey7 Work in pairs. Ask and answer questions. Where were yon © yesterday? » lastnight? last weekend? 9 For more information and exercises, go to Practice file 8 on page 69, 8 Work in pairs. Ask questions about two business trips. Student A, turn to File 05 on page 70. Student B, turn to File 11 on page 72. ractically speaking | Months and dates 1 65> Listen and repeat the months. January February March April = May June July August September October November December 2 66> Listen to the conversation. Tick (V) the months in 1 you hear, 3 66> Listen again, Mark (x) the dates of these events. last rip to Turin next trip factory visit sales conference JUNE JULY M TM W Th F Sa M TM W Th F Sa Su AUGUST M ™ WoTh me 12/3 [«[s[e ve [a [es [es [ao] as |a2 fas 7| 6 | 9 [a0] ae 15 [a6 7 [18 [9 13 | 14 [15 | 16 | 27 [18 19] 10 | 11| 12] 13 | 14 i ; | - | 22 | 23 | 24 | 25 | 26 | 27 20 | 21 | 22 | 23 | 26 | . a7 | 18 |19| 20/21 SEPTEMBER OCTOBER M Tu W Th F Sa su [29 | 30 27 | 28 | 29) 3 24 | 25 | 20| 27 2 NOVEMBER MoM W Th F ‘alse 9 |10 a 3/4 7/16/19) 20) [2 13/1 10 | 11] 12 | 13 zal esas [wo |al a 17/18 | 19 | 20 LL ele ias| as |30 24 | 25 | 26 | 27 4 67> Listen and repeat the dates. Ist June rd August 14th August lth September 27th November __—_30th November For more exercises, go to Practice file 8 on page 69. 5 Work in pairs. Ask and answer the questions. What's the date today? When's your birthday? When was your last holiday? Tip | Saying the date We say: the eighteenth of March We write: T8th March 18 March 18/3 janely | 8Business communication | Arranging a meeting 1 Read the email from Simon about a meeting. Answer the que 1 When is the meeting? 2. What is the meeting about’ Subject: Meeting ‘To: Ines; Frieda | 1d like to arrange a meeting about the sales trip in September. Can we meet on Tuesday 30th August at 11 a.m.? Best regards ‘Simon I 2, Read the replies. Answer the questions. 1 Who can goto the meeting? 2 Who can't go? Why not? Key expressions ‘Arranging to meet 'd lke to arrange a meeting. Can we arrange a new date and time? ‘Asking about dates and times How about (Wednesday)? Can we meet on /at ..? ‘Are you free on (Monday) / at (2 pm)? What time is good for you? 13 (9 am.) OK for you? Saying you are free I'm free on (Friday) / at (3pm). (Tuesday) is fine for me, ‘Saying you are not free Sorry, I'm busy. I'm sorry, | can't meet on. (30th June) / at (11 am). @ » interactive Workbook >> Phrasebank Dear Simon Tm sorry, I cant meet on Tuesday 30th August. I'm visting our factory, Hi Simon ‘Tuesday 30th August is fine for me See you at 11 a.m, Kind regards Regards | Ines Frieca a 68> Simon calls Ines. Listen to the conversation. When can they meet? 68> Listen again. Complete with the words. Tm busy Are youfree Can we arrange How about What time I'm free Is... OK ‘Simon It's about the meeting. + Ines Yes, of course. anew date and time? Simon 4 on Wednesday 3ist at 2 p.m.? Ines Sorry, 8__ ___. I'm visiting the factory on Tuesday and Wednesday. Simon 4 ‘Thursday morning? Are you free then? Ines Yes, is good for you? Simon 7 10am, on Thursday morning, @__ ___ for you? 69> Match 1-6 to a-f. Then listen and check. 1 Tike to arrange @ ... on Tuesday 3rd April, 2 I'mfree _ b ... 'mbusy, 3 Is2pm. ¢ ...ameeting. 4 How about __ d ... OK for you? 5 Sorry, — ¢ ... is fine for me. 6 The 2ist April f ... Friday 11th February? YD For more exercises, go to Practice file 8 on page 68. Work in pairs. Student A, turn to File 02 on page 70, Student B. turn to File 14 on page 72. (> interactive Workbook » Email and Exercises and TestsWork in groups of four. Divide your group into Pair A and Pair B. Pair A, see below. Pair B, turn to File 13 on page 72. Pair A Read information 1-3. Complete your calendar below. "KLM FLIGHT SA0 PAULO — FRANKFURT DATE: 18TH APRIL FLIGHT TINE: 12.60 RETURN FLIGHT: 23RD APRIL TDI Annual Sales Conference ] Frankfurt | 20th-22nd April » Cia aaa | subject: ses up To: Ger {etcetera ae | | The dates for your calendar are Bth-1ith May. | best | | Ricardo ) Ay Listen to a voicemail message. Write the information in your calendar. Have a teleconference with Pair B. Arrange a date for a meetingThe revision game Work in pairs. Take turns to choose a square. Talk to your partner. Read the instruction ‘and answer. ‘Answer the questions, Complete and win five squares in a row, across (+), down (J), or diagonally (3). Introduce yourself. Ask and answer three questions about your company. Call your partner. You: Ask for Piotr. Partner: Say he's out. Take 0 message. Say five transport words. What's your company? Can you spell it? Ask and answer about your last business trip or holiday: How was if? Correct the mistake. Are you Maria? Yos, | aro, You have a plane joumey. Say three things you need. How many people work in your ... - department? - company? Call your partner. of paper. Partner: Take the order. { ] You are in a café, You: Order lunch. Partner: Take the order. r Say two sentences about your company or department with There is There are ... EWhat's your favourite .. - food? - type of restaurant? Call your partner. You: Ask for Rosa. Partner: Say she's out. Take a message. Ask and answer three questions about your work. Example: Do you work in a team? Say three ‘sentences about what you do at work, — = you from Spain? Bg re’s your \d office? = time fora s meeting. Say three jobs in your company. What day was yesterday? What is the first day of tne week? Correct the mistake. Please find attach the map, Where are you now? ‘Are you in your office? Invite your partner somewhere. Arrange to meet. Say three adjectives about your workplace and company buildings. () a = © e.- 18 «le Where were you last Monday? Say three departments in your company. Does your company sell or make products? What does it sell ‘or make? Say three countries and three nationalities. Example: the UK > British Say three abilities. Example: / can use PowerPoint software. Say goodbye to your partner. Poca ene. aula1| Practice file Working with words 5 Read the name badges, Complete the conversations with a / an + job. 1 Complete with the words. Helo I'm myname Hi At Hello 2 's Monika Kelly Be z Laurie. Arnaud Lance Jones sa Cagmol | Teen 2 Match the questions to the answers. ouratiiem 1 What's yourname? a I'm amanager. Bi'm!___ And your 2. What's your job? b I'm Katja, rm 3 Look at the pictures. Complete the jobs. Josh Armstrong Ahmed Al Omran | “caies Representative Finance Director ‘A My name's Josh Armstrong. m3. What's your job? Biimt Business communication 1. Put the conversations in the right order. 1 a Nice to meet you Zoran. I'm Xavier 'b _1 Good morning. Are you Zoran? © —Yes,lam, 2 a __I'mAbiand thisis Kashyar. 5 attisoretoats ¢ Nieto meet you, Kashya etal cece ie rete pangs cay sen Ze 1 a 2 Underline the correct word(s) in italics. A ello / Good atternoon. What's yourname? 4 uman resources mt —_ r BR 2My name / I'm Alek. fe ; ASW nara es tact sene/ mre ee oo eg y B its Sagara 4 Complete with aor an. A a a i STs eed "er este Nee Seer Nicetomeet yu, Alek 2 Sw B Nice to meet you §to0 / soon. | 8 ______sales representative © Yes, bye.Practically speaking Write in the letters with the same sound, EV UBEUTANGXGY, A B HJ cep} LM 6 1 mn Alex I am Monika, You te a technician. You are a director. Negative: I ‘mnot —_anassistant, 1 amnot —amanager. You renot_ —_aneengineer, You arenot —_atechnician. Questions: Am amanager? Are you Laura? Short answers: Best aa am. you are No, I ‘mnot. you aren't. A Are youadirector? B Yes, Lam. I'ma finance director. A Are youa manager? B No, I'm not. I'm an assistant. A You're a manager B No, Ym not. ma director. A You're nota technician. B Yes, lam Underline the correct verb in italics. 1 Hello, I'm / ‘re Isadora 2 And you am / are Alek. 3 No,I m/ renot. I'm Alex. 4 You am not / are not an engineer. You're a technician. Complete with ‘m, ‘re, 'm not, or ‘re not. 4 You___a manager. 2 No,I_____a manager. 31 a direct 4 You a director. You're a manager. Underline the correct verb in italics. A Are you an assistant? B Yes, 1m / am. I'm an office assistant, A 4m / Areyou an assistant? © No,1mnot / not. 'ma manager. Complete with the correct verbs. A \___you tomas? B Yes, 12 A No.1? ‘Are you Enid? Tm Laura, Tick (/) the correct sentence, a or. 1 a Hi.T'm Kashyar. Hi, Tre Kashyar ‘Am you Maria? Are you Maria? Your Rachel You're Rachel. You're not an engineer. You am not an engineer 5 Are youa manager? a Yes,t'm. b Yes, ram, 6 Are you Xavier? No, 'mnot. I'm Alex. No, Lnot, 1 Alex. NOA| T ay 901}9e1d2 | Practice file Working with words 1 Complete with the words. ‘company South Korea office Samsung AH, Lwork for !___in@__. B My is BMW. The head * isin Munich, 2 Complete the country names with a, ej, 0, Fu Br—z_1 1 2 3 4 5 6 a 8 3 Look at the business cards. Complete the information. Taro Nakamura Engineer Honda, Tokyo, J pan 1 Myname’s Tm from My company is ___.. The head office Jenny Thomas Sales Meneger Nike Ine Oregon USA 2 Tm Tmirom Iworkfor________. The head office is Robert Bosisio T?Technician Inditex Artelxo | Spain 3. My name's — Tm from ‘My company ig The head office 4. Put the words in the right order. 1 you / from / Where / are 2 office / is / Where / your / head 3 your / company / What / is 5 Match the questions in 4 to the answers. a My company is Siemens. — b Its in Zurich. — ¢ Tmfrom ral Business communication 1. Put the conversations in the right order. 1 a __ Yes, of course. One moment, ‘Good afternoon. Can I speak to Regis, please? ¢ Thanks 4 1 Good afternoon. IP Electronies 2 a __ No, I'm sorry, she's notin the office. b Good morning, Pascale speaking, ¢ — OK Thanks. 4d __ Hello, Is Simone there? 2 Complete the conversations with the words. speaking there One moment Hello, Sara #______. Hil Is Loie 2 _____ Yea) sure, 2a ES ‘Thanks. that Its inthe office out Hi Is No, it isnt. Is Pauline © Pauline? Gemma. No, I'm sorry. She's OK, Thanks. por oe 3. Underline the correct word(s) in italics. ‘A Good morning, Cisco Systems. B Hello. Can I "speak / speaking to Hugo, please? A Yes, itis / ofcourse. °A / One moment. B 40K, thanks / No, thanks.Practically speaking Match 1-4 to a-d. 1 My phone number is 07700819527, 2 Flight KLM 214 is ready for boarding, —_ 3. The security code is 2424. — 4 My passport number is 017317589. two four two four zero one seven three one seven five eight nine zero seven seven zero zero eight one nine five two seven. two one four Language at work | is / isn’t Positive: He/She/It is in the head office, He/She/It —'s in Frankfurt Negative He/She/It isnot in Chile. He/She/It isnt in Japan, Questions: is he/she /it in Brazil? Short answers: Yes, he/she/it is, No, he/she/it isn't Richard isin the Recife office. She's in Chin, hisn’tin Spain, A Ishein Saudi Arabia? B Yes, hes A Isthe head office in Sao Paulo? B No ition't sin Ro. 2 Complete with iss) or isn’t 1 Paul's in China He in Japan, 2 Claraiisn'tin Germany, She in Spain, 3 The head office isin Milan. It in Rome, 4 He isn't in Brazil. He__in the USA, 5 The company isn’t in Saudi Arabia. It in Kuwait, 6 She'sin Tokyo. She___in Seoul, ‘Match the questions to the answers. 1 Is Henri in China? 2. Is Carole in the Rome office? _ 3 Is your company ING? __ No, it isnt, It’s ICL b Yes, he is, He's in Bejing € No, she isnt, She's in the Milan office. Tick (V) the correct sentence, a orb. 1 a Henotin Kuwait Heisnttin Kuwait My company is Electrolux. My company Electrolux. Is she's in the head office? Is she in the head office? Yes, itin Japan, Yes, i's in Japan, She's from Spain, She from Spain. Isit’s in Berlin? Isit in Berlin? y 3 8 8 = ® N ° g a 3 5 3 = Complete with the correct verbs. Al your company in South Korea? Yes, it 1 ‘And your company? in South Korea, It 4 in Japan, 5, Regis in the Rio office? No,he®@___. He”. office. vp pe Jn the Sao Paulo > Sara BM, she in Rome? ‘A No, she ¥___. She %_ in Germany. She ®__in Italy. in TurinMatch the opposite adjectives. 1 new a small 2 big — b bad 3 good —_ © old Rewrite the sentences. 1 The office is new. 2. The factory is old. 3 The cafeteria is good 4 The car parkis big, 5 The warehouse is small, It’s___ Business communication 1 Complete the words. —— 5 for your email, 7H | map of my company. 3p ‘map of your company, A _ the best Heiner Dear / Hello Mr Chen 21 write | Tim writing about my visit to your head office. *Are you | Can you send me the address? ‘Best / Kind wishes | kimberly Black Match 1-5 toa-e, 1 Thank you — 2 Pmwriting — 3. Can you send 4 Please find _ 5 Kind about my visi attached a map, for your email regards me your number? Complete the formal phrases. 1 Hello Magelaine Dear Madelaine 2 Thanks for your ae vs email for your email 3 Please send a a Photograph. please send a photograph? Here is the ae ei document, attached the document. Best Best___Practically speaking Read and tick (/) the correct email or website address. 1 www dot uk dot tata dot com a wwwuktata.com b_ worwuktata.com © wwwtata.couk 2. paolo underscore boas at meteo dot pt 8 paolo boas@meteo.com D pavto-boas@meteopt © paoio_boas@meteo.pt 3k dot stegerat gp dash oil dot com @ ksteger@gp_oilcom D ksteger@gp-cil.com (© esteger@gpoil.com Language at work | We / They are | Wh- questions To be Form Positive: We/They ve inthe oftce, We/They ate in the carpark Sonia and Bill are in the factory, Negative: We/They arent Inrecepton We/They ——arenot in the warehouse. Sonia and Bill are not in the cafeteria. Questions: Are we/they In the warehouse? Short answers: Yes, we/they are, No, we/they arent Wh. questions Whats ‘your name? What are_——_your jobs? Where's the head office? Where are_——_the warehouses? ‘Who 3 your director? ‘Who are they? Weare in the cafeteria A Are Sonia and Bilin reception?’ _B Yes, they are. A Are they inthe factory? A Where are the factories? B No, they aren't B They're in Deli, Complete with ‘re, are, or aren't 1. They aren't in the warehouse. They the factory 2 We're in the sales office. Wein the head office 3. Gail and Konrad aren't inthe car park. They The offices are new. They __ old offices. they in your office? No, they - ———_we in your office? Yes,we Correct the verb t0 be, 1 Tare a manager. 2 Is you an IT technician? 3 Ishe from Germany? Yes, he are, 4 Are the offices new? No, they ist. ‘Match the questions to the answers. What's your name? Where are you from? Who is be? What's your job? Where are the new offices? Who are they? _ BOLTON | £ BY 29d Sales assistant In Toronto. Canada. Lisa Quayle. ‘The Sales Manager and the Finance Director My manager. Complete with a question word + 's or are. 1 Wh______ your surname? Jones. 2 Wh______youfrom? New Zealand. 3 Wh_____your ob? Tm an engineer. 4 Wh_______the factories? in Singapore and Hong Kong. 5 Wh your manager? Mr Clemens= ll Working with words 1 Put the letters in the right order. 1 slle 4 mngeaa dite anna 5 heav Bi, ee ra 2 Complete with the verbs from 1. 1 I'm from France and 1 1 We in my team, 6 The sales reps_____ customers and sell our products, ‘manage the money __ in Paris. 2 for GSK. It’s a pharmaceutical company. 3 We ____ our products all over the world 4 factories in France, the UK, and the USA 5 1 the Sales Department. Ihave eight people ‘meet customers and sell products __ i 2 3. meet new employees __ 4 make the products —_ 5 manage the company computers 6 transport the products —_ a Human Resources b Logistics © Production d Finance elT f Sales 4 Write the plurals. 1 company 2 customer = __ 3 person ae 4 office ee 5 department Gircountry fees se uuenna 7 employee 8 factory a Sa Business communication 1 Who says the phrases, the caller (C) or the receiver (R)? 1 Can take a message? __ 2 I'm calling about the new product. 3 Please call me back as soon as possible. __ 4 Ill give Claudia your message. —_ 5 Isthere anything else? _ 6 Goahead, 2. Put the conversation in the right order. Part 1 @ __ Hi. Is Tomas there? b __ OK. Go ahead. ¢ 1 Production, Hello? d __ No, I'm sorry, he’s out. Can I take a message? © —_ Yes, it's Sonia in Sales. I'm calling about the new product, £ __ It's about product SM 4389X1. There's a problem, Part2 a 1 Sorry, Can you repeat that? b __ OK Isthere anything else? € __ OK.I'l give Tomas your message 4 __ There's a problem with SM 4389X1 © That's right £ __ Yes. Please call me back as soon as possible. My number is 0963 325 449, & — Sothar’s 0963 325 449, 3 Complete the conversations with the phrases. Can Itakea message? I'll give Claudia your message. T'm calling about Can you repeat that? Please call me back as soon as possible. So that's 1 A Good morning. Can I speak to Claudia? B I'msorry, she's out. 2 A Hi, assistants, George and Chloe, B Sorry, I don't understand. the new A It’s about George and Chioe, the new assistants B OK. Go ahead, 3A —_______My phone number is 08762 534 212, A See 08762 534 212, A That's right BOK. __ Ba aPractically speaking Underline the correct verb in italics 1. There ' / are five people in my department. ‘There 's / area Logistics Department, There 't/ are an assistant. There 's/ areten offices in Europe. There ‘s / are one project manager. ‘There 's/ are seven departments, Language at work | Present simple: !/ you / we / they Form Positive: In Tokyo. the IT Department, for a software company, products, in Finance. people. don't work inSales. donttlive in Braal don't make roduets. ‘They a Questions: Do you / we / they workin Sales? Do you / we / they live in Brazil? Short answers: Yes, / you /we / they do. No.1 / you /we / they don'. ‘Questions with question words: work? you live? we sell” manage? work for? We work for GSK. ‘They don’ live in Munich Where do you live? What do you do? Who do they work for? A Do you work in Sales? B No, don't. / Yes, Ido. Complete with the phrases. don'tlive They meet [work (2) Tmanage Theydon'tsell live Wehave My name's Giorgio. \__ for Siemens T'm from Rome, but 1? — in Italy 3__ in New York, Siemens is a global company. 4 offices all over the worl. 5 {in the Human Resources Department. §_ ‘a team of three people. 1 producto. © new employees in the company. Write questions. Complete the short answers. 1A you / ive / in Japan Do you live in Japan 7 B Yes, Ido, A you/ work / in Finance B A No, we they / have / factories / in Germany Yes, they. they / manage / people B No, they Match 1-6 to at. ‘Where do you live? ‘Who do you work for? Do you work in Frankfurt? — What do you da? Do they work in Sales? Do you make products? —_ Tm production mana Yes, they do. Live in China, No, we don't. We sell products, We work for Airbus. No, I don't. I work in Munich, Write the questions. i Ym an IT technician We work fora big finance company. ‘They live in South Korea I work for Aie Franee. ‘They are sales reps. squewedag | 7 814 8919ed5 | Practice file Working with words 1 Match 1-5 to ace Business communication 1. Put the words in the right order to make questions 1 Carretouris a retal company. — 1 Can /help / you /1 2 Boeing is an aeronautical company. a 2 3. Tata Motors is an automobile company. 2 Do/ have / the / you / item / number 4 Shellis an energy company, ey 5. Sony is an electronics company. 3. How / you / like / many / would a We make televisions, Awe eae b Wemake cars. aniinetre? 2 © We sell food. 5 Does / include / delivery / that 4. We make eeroplanes, si some thee idlmabe A ey We sell oll and gas. 6 Can /by / email / my / order / you / confirm 2 Complete with the verbs. have sell order make 2. Match the questions in 1 to the answers. a _ One chairs 35 euros. American Apparel is a clothes retail company. 5 ee we the clothes in a big factory in Los ae ¢ Five, please Angeles, We the clothes in 285 shops e a oral ae ona! pide 4 __ Yes, of course, What's your email customers “clothes from the online store. © — Taike to order black ofnce cnats. f __ Yes, its OC-31-B, eae 3 Complete with the words. IKEA is a Swedish company, We © order have include confirm products forthe home. Customers © the email want like help products from our shops and they ran ee er?) products at home. Yes, Pike to? Do you * the item number? No, sorry, I don’t. It's the Single Wall boxes in ‘your catalogue. wp o> 3 Write the country or nationality. co Rasouatty ‘A. OK. That's item SW-110, How many would you 1 the USA, 4 eT 2 Brazilian oe 300, please auger A OK. The total price is £250, oe = B Does that ® delivery? . English A Yes, it does. 5 Italy poles B Great. Can you ’__my order by email? ces Pa A Sure. I11@_______younow. 7 Japan 8 MexicanPractically speaking Complete the sentences with the numbers, Then say the numbers. 27 53,000" 11 60,000,000* 1 The population of Italy is 2. The number of employees at Google is 3 ‘The number of countries in the European Union is 4 The number of people in a football team is * Numbers are approximate Language at work | Present simple: he / she / it Present simple: he / she / it Form Positive: He makes product. She designs clothes. it sells cars. Negative: He doesnitmake products. She doesnt design clothes. Ic doesnt sel cars. Questions: Does he make products? Does she design clothes? Does it sell cars? Short answer Yes, he / she / it does. No,he / she / it doesn He designs cars. She doesn't sell clothes A Does ie makeproducts? —B Yes, he does. A Does the company sellcars? B No, it doesn't Careful! Hedoesn'tmake cars. Hedoesn'tmates cars: K Spelling Most verbs: verb + He muses (ses / buts (designs Verbs ending in o: does. Exception: have-> has We have an online stor.» The company hasan online store Complete the eentences with the correct form of the verbs in (brackets), He___(export) cars to other countries, She ____ (sell electronics inthe store, Tee EW ocaey Dene, Hones | countries, (not / import) cars from other She ___ — (not / buy) electronics. 6 t___ (not / build) aeroplanes. ‘The company (have) three factories Underline the correct verb in italics. Gazprom sell / sell oll and gas. I sell / sels cars, It design / designs houses, We deliver / delivers products The company don't have / doesn't have an online store, ‘They dont make / doesn't make mobiles. Make questions with the verbs in (brackets). Complete the short answers, 1 —Toyota___cars? (make) Apple — food? (deliver) ByNoe al, Ae SE anna B Yes,it___, Complete the questions with do or does. 1 —____ you have the item number? 2 What products __ the company export to China? 3 Where she buy the clothes? — Simon and Sue work inthis department? Who — you work for? the price include delivery? 2 3 3 z ® 2 & a a 3 & = gWeaeceaececm ico Working with words 1. Look at the pictures and complete the ward puzzle. -. Sey | oa be — Her |) nme} ‘CODEC z feslee se sCLLEL OIC) 2. Complete with the phrases. alike (2) canThave that's (x2) would youlike can Thelp you A Hello, 1__ B What? _, Ana? c8 _____ vegetable lasagne and salad, please. And mineral water. B And‘ ‘a cheese sandwich and chocolate cake? And §_____ tea, A So,§__ _ vegetable lasagne and salad, a cheese sandwich, chocolate cake, mineral water, and tea 19 dollars, please. 3 Putthe words in the right order. 1 food / like / do / What / you 2. steak / like /1/ fries / and 3 don't / Mexican / 1/ like / food 4 but /like / rice / don't /1/ pasta / like / 1 5 Japanese / Do / like / od / you 6 ike / Chinese /1/ food Business communication 1. Put the conversations in the right order. 1 a Atseven thirty? b __ There's anew Indian restaurant in town, Would you like to have dinner? 1_ Du yuulike Indian food? (OK Sure. See you in reception at seven thirty. — Yes, please. That would be nice, What ime? — Yes, Hove it, __ What time can you play? __ Sure, See you at three thirty __ Telove to, but I'm afraid I'm busy at two. ity OK? 1 Doyou wantto play tennis today at two? Isthree 2. Put the words in the right order to make questions. 1 you / Would / dinner / Tuesday / have / like / to / on? 2 meet / time / What / you / can? 3 play / you / want / to / Do / tennis / Wednesday / on? 2 4 two / OK/ thirty / 13? 3. Match the questions in 2 to the answers. _— I'm afraid 'm busy at two thirty I can play on Friday. ‘That'd be great. Thanks. What time on Tuesday? Ateleven thirty. Ya tove to, but I earl on Wednesday.Practically speaking 1 Put the days of the week in the right order. Saturday Tuesday ‘Thursday Sunday Wednesday Friday Monday —___ _ Match 1-5 to ae 1 800 1045 Thave lunch at twelve thity I finish work at five thirty 7.00 Thave coffee at ten forty-five 12.0 — I start work at eight. 2 3 4 5 5.30 Thave dinner at seven, Language at work | can / can’t can / can’t Form Positive: 1 You speak English He/She can _play tennis We sing. They Negative: 1 You play gol He / She run a marathon. We cook They Questions: Can you play the guitar? Can she speak Japanese? Can they play a musical instrument? Short answer: Yes, / you /hhe / she / it / we / they can No,1/ you /he / she it / we / they can. Questions with question words: What sports he play? What languages you speak? What type of food they cook? A Can you play tennis? We can’t cook Japanese food. ‘A What languages can he speak? B He can speak Polish and English B Yes, ean. / No, Fean'e Write sentences with can (+) or can't (-). 1 play the guitar (+) ean play the guitar ook () She run a marathon (-) irc, a play a musical instrument (+) 1 play tennis 4) He Write questions with can. Complete the short answers. 1 you / English / speak Can you speak English? Yes, ean cook / he / food / Indian Na ae the / she / guitar / play No Sees other / speak / she / languages Yes, inderline the correct word(s) in ‘tales. Tdon'tcan / can't play golf Does he can / Can he play a musical instrunient? She can't / doesnt can cook Indian food ‘Do you can / Can you speak English? Karl can play the guitar, but he can't / doesn't can sing. Put the words in the right order to make questions. 1 play / can / sports / you / What speak / she / What / can / languages wt type / What / Simon / of / can / food / cook ay instrument / play / they / musical / What / can AF ‘Match the questions from 4 to the answers. a __ Simon can cook Italian food, but he can't cook Mexican food, b __ They can play the guitar and the piano, © —— Claudine can speak three languages: French, German, and English. d__ I can play football and tennis, but I can't play golf BSujwjeyiajuq | 9 B14 e139e4g7 | Practice file Working with words 1 Look at the technology. Complete the words, Qo ia — za eee 4p 5jpali we 2 Complete with the words. USB stick smartphone computer 1 Tecan photograph machines with a 2 Please call this number on your 3 When I travel, digital camera Thave my documents on a 4 Tuse an old modern tablet! but Iwanta 3. Underline the correct verb in italics. Your presentation Dear Arnie | Here isthe link tothe presentation. “Switch on / Clk | fhe link and then 2enter / scan your password * Connect / Downicad the PowerPoint presentation | from the website. You can “print / save the Presentation on a USB stick or click / connect your | laptop to the projector. Also find attached the documents for your presentation Print / Enter the documents forthe conte | 600d tuck wit Sally the presentation! 2 Complete the conversation with questions a-f fr Business communication 1 Complete with the question words. How What Where Do Is Does -'s the problem? — does it work? you have a laptop? the projector on? —— itwork now? do 1 switeh iton? ‘om 3 A Can you help me? B Sure. ! A I don't know how to use this No, it isn. First, you ueed to switeh it on, Yes, but4__ Here, §___ Yes, it does, Great. @_ Pwr>o>ese No, don’t. My presentation is on this USB stick Complete the instructions. 1F_____, scan the designs. ? the document on your laptop. °N_____, attach the documentto anemail. You'n_____to send the email to me and to Peter in Rome. Tick (V) the correct response, a orb. 1 What's the problem with the projector? @ [dont use it. D Idontt know how to use it, 2 How does it work? 4 Tdon't now b No, I dont, 3 Where do I switch it on? a Pre b Here. 4 Isthe Internet on? @ Ithink so. b I think yes. 5 How do I start the software? You need click enter B You need to eck enterPractically speaking Look at the pictures, Complete the sentences with this, that, these, or those. my documents. are your colleague's desks, Language at work | Possessive adjectives Possessive adjectives Form 1 my you its they their Hesmy car, Your company iin Spain. Is this his pen? stisn'ther desk Our factory is modern Are their office here? Possessive ‘s For names of people, add possessive‘. the office of Nigel = Nigel’ ofce the oftice of Atif and Giulio = Atifand Giulio’ office. Careful! Possessive Verb be Ben's car = the car of Ben Ben's in the car, = Ben isin the car. 3 Complete with the possessive adjectives. our his your her my their its 1 I'm from Germany, but ____job isin France. You have a meeting at ten and at twelve. We have a sales office in London, but. office is in Dubai interview is head 4 He isin reception, but — 5 She works at home and office. ‘They sell electronics and produets from the online store, 7 The USB stick is small but interview is after lunch, boss works in an customers buy the memory is big. Underline the correct word in italics. What's you / your name? 1 / My job is good, 1/ My name's Piotr. Its / tsa bad projector She / Her smartphone doesn't work. Fis / He's out of the office at the moment. We / Ourvideo conference is at three, eld They / Their use out printer Write the possessive ‘sin the sentences, 1 Is this Mike headset? 2. Juliette and Medhat office is here. 3. Rosa computer is on, so she's here. 4. Where is Remi, Sultan, and Ricardo meeting today? Correct the mistakes. 1 He'snameis Mike, s 8 ® N a 8 s S S S 8 & 2 Isthis I new mobile? 3. Hello. This is Nigel voicemal 4 The printer is old and its slow. 5 Their office is there and are office is here.sHarladte smiles Working with words Business communication 1 Match the pictures to the words. Write the letter. 1 Complete the emails with the phrases a \ bl Ican'tmeet alike to arrange _is fine for me ae | To: Regina; Laurent = | meeting about the new project in March, 2 Wednesday 21st September at 9.30 am. Best regards Federico fee Wednesday 21st September, I'm ata sales conference, jon Kind regards | Regina 1 bus 2 ear SP | ederco Set Wednesday 2ist 5__ —_—____ | 5 plane a | See you at 930 am 7 motoreycie —_ Regards | Laurent I 2 Complete the travel words, ime] 2rie__ pt 2 Put the words in the right order. 3 —-tek_t 1 amecting / 1 / arrange / like / to 4b_8 Se es clptllvanirs 2 sory / cau /1/ at pm, / meet /Tm ona Fake pg a ent 3 you / on Monday / Are / free / at 3.30 pam 3 Underline the correct verb in italics 4 fine / 13th Apel / me /s / for Can have / check in your passport and e-ticket, please? is 1 ] eerie /etoebonng nies tte 5 ous cnsenaton inthe gun 2 That ten pounds Doyou have /wontasec? = i (ane 4 — Sony. 1m busy on Monday. rising cen ae a 1 enum Sw you on Tend 2 ty iene res n ¢ LH Regn. re ou eon Monday 2 Seen? a wrens eee aan d —_ Is one thirty OK for you? 1 Your igh ates / asa tw oy poe ee 8 Do you have any bags to check in / go? pap epee D a sleds, £ _ Yes, I'm free on Tuesday. What time is good for you?Practically speaking 1 Complete with was / were (+) or wasn't / werent i in Peru last week. + Match the dates to the sentences, 2 She ___ in Dubai yesterday. — 1 3rd September —_ 3 They — there for three days, + Zar 4 The meeting __very useful, - 3 2nd February 5 We____ there very long. - 435 6 He on holiday last weekend, + 5 24th December My birthday is on the thirty-first af May 2 Write questions with was / were. Complete the (ur trpto Munich is onthe second of February {im on holiday on the twenty-fourth of December, We havea project meeting onthe seventh of March, ‘The factory visits on the third of September 1 you / in Barcelona / last week —Were you in Barcelona last week? Yes,_Iwas 2 they / busy / yesterday Language at work | was / were re was / were No oe Positive: ——__________> 1 1 2 3 ee coer are 3 Undalne tne coret ver in les 3 Fe 1A ‘Were / Was you here last week? g Be A tow oar wre ot 5 eee B The sales conterence °were / was very usefUl, but the oO t us es ‘A No. ISwerent / wasnt I 9was / were on holiday forfour days! = S ‘You 4 Put the words in the right order to make questions. ca erat een 1 Monday / you / last / were / Where Tey 7 aoe 2 in / they / When / Santiago / were? Was he / she / itin Lima last weekend? Were you / me / they there last luesday? 3 How long / was / Dubai / in / she Short answers: an Ps ‘Yes, he / she / it was, No, he / she / it wasn't 4 your / How / trip / business / was ‘Yes.you/ we /they were. No, you / we / they weren't am Questions with question words: Where were you yesterday? 5 Match the questions in4 tothe answers When were you in Rome? How was your tp? — OK. The meetings with clients were very useful — In Barcelona. 1 was there for three days, Twas in Tokyo on Monday. We weren’tin London last week. A Was she on holiday yesterday? __B Yes, she was A Where were they last Friday? _-B They wereata conference, — She was in Dubai for two days. — They were in Santiago last Tuesday and Wednesday.Information files | 01-10 File 04 | Unit 4 File 04 | Unit 7 Business communication, Exercise 5, page 26 Business communication, Exercise 5, page 44 Student A Student A 1 You work in Production. Call Karla Herzog in Human. Resources. You want two new employees in your department. ‘You want Karla to call back as soon as possible. Your mobile ‘number is 0556 476 38744. 2 You work in Sales. Henrik Mortensen is your manager, but he is out. Answer the telephone and take a message, ‘Student B doesn't know how to scan documents on anew. printer. Look at the pictures and words. Give instructions. File 02 | Unit 8 Business communication, Exercise 6, page 50 Student A Look at your notes, What? Sales meeting wher? Monday 25th Taruary Time? 130 am. save click J Call Student B, Arrange a meeting. File 05 | Unit 8 Language at work, Exercise 8, page 49 Example: Hello, lke to arrange a sales meeting on Student A File 03 it 5 908 I tin 1 This is Student B's diary for last week. Ask questions with Language at work, Exercise 11, page 31 these words and complete the diary. Student A Where last Monday? 1 Aske questions about Zara. Complete the table When... in Hong Kong? Examples: A Does the compar B Yes, it does, A What products does it make? B lemakes clothes. ‘make products? Where ... last Thursday? How long ...in...? Monday - In Company tore —— ard ___- nHong kong Company products Thursday, and ___ Company activity =a Stores 2 Thisis your diary for last week. Answer Student B's questics 2 Answer questions about Fiat. Saturday ~ In Rio company; Fiat Company products: cars and car engines Sunday and Manday ~ In Lima Company activity: designs / makes / exports cars re eee Factories: Italy, Brazil, Argentina, and Poland Stores: an online store — In SantiagaFile 06 | Unit 4 File 09 | Unit 5 Business communication, Exercise 5, page 25, Language at work, Exercise 11, page 31 Student B Student B 1 You work in Human Resources. Karla Herzog is your manager, 1 Answer questions about Zara, but she is out, Answer the telephone and take a message. 2 You work in Finance. Call Henrik Mortensen in Sales. You Company: Zara ‘want sales information for this month. You want Henrik Company products: clothes to call back as soon as possible. Your mobile number is Company activity: makes/sells clothes ossr ert se Factores Spain and Portgal Stores: 450 File 07 | Unit 2 pete eration ilpapett 2 Ask questions about Fiat. Complete the table Examples: A Does the company make products? Student A B Yes, itdoes. 1 You are Elias, Answer Student B's questions. A What products does itmake? B ltmates cars. Name: Elias Bauer cae Fat Country: Germany Company: Alterlink Company products Head office: Vienna, Austria Company activity Factories 2 Student B is Rita Epstein, Ask questions. Complete the card Stores Name: Rita Epstein : Country: a File 10 | Unit 7 Seen js jusiness communication, Exercise 5, page ene Business c tion, Exercise 5, page 44 Student B Student A doesn’t know how to download photographs File 08 | Unit 7 from a digital camera to a laptop. Look at the pictures and words. Giv structions, Language at work, Exercise 7, page 43 Student B 1 Ask Student A about these objects, Match to the names _ and places, > smartphone USBstick projector laptop | Juliette / desk =\ ‘Andrey / office Ce the manager / desk Medhat and Sultan / office — Example: A Is my smartphone on Julete’s desk? B No, itisn' on her desk. A Isitin Medhat and Sultan’ ofice? B Yes, isin their office. — connect " Switchon OTTO | Sa1y UoReUOJU 2 Choose an object for each name and place, webcam digital camera printer tablet Juliette's desk —_____ ‘Andrey's office the manager's desk. Medhat and Sultan's office “click 3 Answer Student A's questions about each object.Information files | 11-16 File 11 | Unit 8 File 13 | Unit 8 Language at work, Exercise 8, page 49 Activity, page 51 Pair 8 Student is {1 Read information 1~3. Complete your calendar below. 1 This is your diary for last week. Answer Student A's questions, Monday — In Toleye "BRITISH AIRWAYS FLIGHT Tuesday and Wednesday — HEATHROW ~ BANGKOK Date: 1sTH APRI | In Hong Kong, FLIGHT: TINE 10.0 | Thursday, Friday, and Saturday — RETURN: 20TH API - {i Sales Conferen eee a LO Annet 17th Ap 18th AD 2 This is Student A's diary for last week. Ask quest Where ... last Saturday? When ... in Lima? Where ... last Tuesday? How long... in...? ‘This i to confirm your sales trip to Hungary. | The dates for your calendar are ist-Sth May. Saturday - In —____— inet and ____ — In Lima ‘simon 6 Tuesday, ———, and —____ - _— April-May i a ee 15 jie |17 lis \19 onan 2 (23 \24 les 26 lar Hdd a File 12 | unit 2 ‘Working with words, Exercise 11, page 11 tidy Holiday Heli | dy Imayl2 13 la 5 Student B 1 Student A is Elias Bauer. Ask questions. Complete the card. 7 \8 {9 \wo Ya Ife Name: Elias Bauer Company: _ a 2.70P Listen to a voicemail message. Write the information in your calendar. 3 Have a teleconference with Pair A. Arrange a date for a 2 You are Rita. Answer Student A's questions. Name: Rita Epstein File 14 | Unit 8 Country: the USA i 0 ene omnia Business communication, Exercise 6, page 5 Student B Head office: Toronto, Canada Smndent A calls you to arrange a meeting. You are busy on ‘Monday 25th January. You are visiting a factory. Ask for a different date and timeFile 15 | Unit 3 Activity, page 21, Student B / Team B No, they’re in || Is the factory Weeatie Where is the the car park, new or old? eae head office? Is Claudia ee : Pia jake They’re in Is your office He’s in the warehouse? Dubai. big? cafeteria. File 16 | Unit 2 Language at work, Exercise 6, page 13. rudent B Look at the map. Answer Student A about Ricardo, Lokas, and Chen, Example: A Is Ricardo in the Portugal office? B No, he isn’. A Ishe in the Brazil office? B Yes, he's, 2 Ask Student A about Rachel, Maya, and Alex Ricardo, Petro PoRTucAL ppp SRE —_ =e CoAudio scripts | 01-31 Unit 1 on Luis Hell, m Luis Moreira Fabienne Hello, my name's Fabienne Mercier ‘Tageshi Hello, 'm Tageshi Paula Hi, 'm Paula, 02 1 IT technician 2 finance directo 3 office assistant 4 sales representative 5 engineer 6 human resources manager 03 technician ditector representative manager engineer 04 Fabienne I'ma human resources ‘manager. What's your jb, Luis? Luis Oh, I'ma finance director. Paula What's your job, Tageshi? Tayeshi I'm an T technician, And you? Paula I'man office assistant. 05 Jacob Hi, I'm Jacob. Kenji I'm Kenji. Hello Jacob And you're Alice, ‘Maria No, I'm not Alice. 'm Maria, Jacob Sorry. You'e Alice Alice Yes, Hello, 06 Jacob Are you an office assistant? ‘Maria Yes, Lam, Are you a human resources manager? Jacob No, 'm not. ma finance director 07 A Hello, Are you Tomas? B No, I'mnot, A Ave youan 11 technician? B No,I'mnot. A What's your name? B My name's Enzo, A Are you a sales representative? B No.I'mnat A Are youa sales manager? B Yes, lam. A So, you're Enzo Silva B Yes, 08 ABCDEFGHIJKLM NOPQRSTUVWx¥z 09 Assistant Davia? ‘Manager Yes? Assistant Is Steven's surname Azikiwe or Azakawe? Manager Azikiwe, Assistant Can you spell that? Manager It's A-Z-1-KLW.E Assistant AcZ-LKI-W-E, Azikiwe, ‘Thanks. Oh. And one more, Mrs Borysiak, What's the first name? Manager Er... Gabryjela, Assistant Ohi Can you spell that? Manager G-A-B-RY.JE-L-A, Assistant G-A-B-RYJ-E-L-A. Thanks, 10 1 Franeo Good morning. Are you Kasia? Kasia Yes, Lam, Franco I'm Franco, Nice to meet you. Kasia Nice ta meet you too 2 Sally Hello, Franco, Franco Hi, Sally. Kasia, this is Sally, my assistant, Kasia Good afternoon, Sally. Nice to meet you, Sally Wice to meet you too, Kasi, 3 Franco See you soon, Kasia, Kasia Yes, see you soon, Andit was nice meeting you, Sally. Goodbye Sally/Franco Bye it 1 Good morning, Are you Kasia? Yes, lam. 2 I'm Franco, Nice to meet you, Nice to meet you too. This is Sally, Good afternoon, Sally. Nice to meet you. 4 See you soon, Yes, see you soon. And it wae nice ‘meeting you, Sally. 5 Goodbye, Bye. Unit 2 12 Saleh Hello. Are you Ricardo Ferreira? Ricardo Yes, [am Saleh My name's Saleh AL-Banwan. I wosk for Zain, Ricardo Oh, nice to meet you, Saleh I'man engineerin the head office ia Kuwait. Here's my card 13 1 A Hello, 'm Alex. | work for Santander B Nice to meet you, 2A Hi, I'm Jae Min. ma marketing assistant, B What's your company? A Its Asiana Airlines, 3A What's your name? B Ricardo Ferreira AA Nice to meet you, Ricardo. Im Jae Min B Nice to meet you too. My company i Petrobras. Here's my card A Thanks, 14 Spain China Brazil Japan Kuwait Germany South Korea the USA Saudi Arabia 15 1A Where are you from, Saleh? B I'm from Saudi Arabia, A Where's your head office? B It’s in Kuwait 2A Myname's Alex. I'm from the USA. B What's your company? ‘A My company is Santander. I's a bank In Spain, 3A Hi Jae Min, Are you from South Korea? B Yes, lam. ‘A Where's your head office? B It’sin Seoul 4A Where are you from, Ricardo? B I'm from Brazil and I work for Petrobras, ‘A Where's your head office? B It's in Rio de Janeiro,16 {A Hello, I work for Otecha, B Nice to meet you. My company is Petrobras A Is your head office in Sto Paulo? B No, itisnt. I's in Rio. Where's your ‘company? {A T work in Sao Paulo and the company head affire isin Stavanger B Is Stavanger in Norway? A Yes, itis 17 0123456789 18 o7ras42 19 20 Flight BA 3710 for Paris is boarding. ‘That's British Airways flight 3710, ‘The security code for my company is 2828, That's 2828, My credit card numbers 4162 7409 {3708 2358, Let me repeat that. 4162 ‘7409 3708 2350, My passport number is 654218792. That's 654218792, 21 ‘A Good morning. Inditex Spain, B Good morning, Can I speak to Altur Garitano, please? A Yes, ofcourse. One moment B Thanks, 22 1 Marla Hello? Caller Hi, Is that Ross? Maria. No, it isnt. Its Maria Caller Oh, is Rosa there? ‘Maria No, I'm sorry, she's out, Caller OK. Thanks, ‘Maria Good afternoon, Maria speaking. Caller Hello. Is Rosa in the office? Maria Yes, sure, One moment, Caller Thanks. Unit 3 23 ‘Mieszanka is a company in Poland, ‘The sales office i in Warsavr, The head office isin Katowice. The old factory is also here. The new factory is in Poznan, sa factory with abig warehouse, new offices, a ear park, and 2 good cafeteria, 24 warehouse factory cafeteria reception, an office ‘car park 25 1A Isyour sales office in London? B Yes, itis, t's small, ut i's in the centre of London, 2. A Where's your company? B The head office isin Milan, but the factory and the warehouse are in Turin, They are old, but they are big. 3 A Where's the cafeteria? B Here. A Ie it good? B Yes. I's small, ut the food is good, 26 1 A Helio, B Hello. We're here for Mike ‘Thompson. My name's Sonia Jones and this is Bil Dare, ‘A OK. What's your company? B Introcom. OK. One momer Hello. Mike Thompson A Hello, Mike. It's Gill, Two people are here for you, C Who are they? ‘A Sonia Jones and Bill Dare from Introcom, C Ohyes, ofcourse. Thanks, Gil C Hello, Sonia, B Hello, Mike. Nice to see you again, (© Where's Bil? B He's in the cafeteria, © Oh, OK. Let's have a coffee then, 27 www dot bp dot com www dot jos dot com dot br www dot toyota dash global dot com dot roberts at fisons dot co dot uk 5 juan underscore mata at nike dot com 28 ‘A My address is d dot roberts at fisons dot co dot uk, B Can you repeat that? A Yes, it'sd dot roberts at fisons det co dot uk. B Thanks 29 Can you repeat that? Unit 4 30 Joanna My name's Joanna, 'm from Hungary and I live in Sopron, I work fora software company. We make (CD-ROMs and DVDs, I'm a sales rep and I meet customers sell the products to training companies and schools, We have three people in the Sales Department. I workin West Hungary and Austria, Fred My name's Fred Meesmaecker T'm from France, but live in England, I work for Capgemini. I's global ‘company. We have over 300 offices in ‘more than 40 countries. 'm a project ‘manager and I manage a team of IT technicians. Ihave eight people in ‘my team and they manage computer systems for the client. This month, we have a project witha food company. 31 work live make manage have sell Te-TO | sydyos oipny76 Audio scripts | 32-54 32 Logistics Sales Production Ir Finance Human Resources 33 departments customers products ‘companies omnes technicians employees people countries 34 Karla Good afternoon, Thank you for coming. Let's scart with introductions, My name's Karla and I manage the Human Resources Department, ‘And you're Astrid? Astrid Yes, Karla Where are you from, Astrid? Astrid I'm from Switzerland, but | don’t live there, Karla Where do you live? Astrid Ilvein Germany with my husband, We live in Munich, Karla Right. Do you workin Sales? Astrid Yes, Ido, Karla Great, thanks, Astrid, ... And ‘hat do you do? ‘Mark Hi, My name's Mark. [york in Finance. Karla Thanks, Mark. Do you live in the USA? ‘Mark No, I dont [ive in Canada. 1’m from Vancouver, 35 ‘Martha Sales. Hello? Janusz Hi. Is Liko there? ‘Martha No, 'm sorry, he's out. Can I take a message? Janusz Yes, i's Janusz in IT, ‘Martha Oh, hi, This is Martha. '™m the new sales assistant, Janusz. Hi, Martha. 'm calling about the new sales website. ‘Martha Sorry, one moment. OK. Go ahead. What's the message for Like? Janusz Irs about the sales website, To you want dot cam or dat eo dot uk inthe address? ‘Martha Sorry. I don't understand. Can you repeat that? Janusz. The new websiteis www dot synox dash sales, bt do you want ssynox dash sales dot com or synox dash sales dot co dot uk? ‘Martha OK. Is there anything else? Janusz Yes, Please call me back as soon as passthle My mobile mimber is 07700 897 833, ‘Martha So that's 07700 897 833. Janusz That's right. ‘Martha OK. I'l give Liko your message. Janusz Thanks, Martha 36 1 Hello. My name's Raul Avasthi That's AN-AS-T-HL, | work fr Tinto Insurance. We have software pretlam inthe office in Dubai. Can you call (00841 775 75687 Thanks 2. Hi. This is Emily in HR. Sorry, Thavea problem with my car, so Tm late, Can ‘you tell my team? 3 It’s Jan Wilders in Rotterdam. Sorry, but there’ a problem with your new software. 'mnot in my office so call ‘my mobile. Its 0031 476 4857. That's 031 476 4857 W's very urgent! Unit 5 37 1 work for Gazprom, It's an energy company. We sell il and gas, 2 work for Dassault, I's an aeronautical company. We make and sel, actoplanes. 3 work for Aldi. It's a retal company. ‘We sel food. 4. work for Toyota. Its an automobile company. We make and sell ars. 5 I work for Samsung. It’s an electronics company. We make and sell televisions and mobiles, 38 Embraer i @ Brazilian company. We ‘make and sell aeroplanes. We have factories in Brazil and sales offices all over the world. In the factories we build aeroplanes. We also design new products by computer in the R&D Department. We export products to China, the USA, and Europe, Uniglo is a Japanese company. We se clothes. We have stores in 13 countries around the world. Customers visit the stores and buy the products. We also have an online store. Customers order products online. Then we deliver the products to the customer. 39 buy export design deliver bila order 40 Auchan is a retail company. It sells food and clothes. Ithas stores in Europe and Asia, The head office is in Croix, France. Martin Reuland works for ‘Auchan, but he doesn't work inthe he office. He is a store manager in Calais LC ican electronics company, I ‘makes and sells televisions and mobile phones. Soo Jin Lee works in the R&D Department in Seoul. She designs new products. LG has over 20 factories in leven countries and exports products all over the world at 1 Does Martin workin Croix? No, he doesn, 2. Does LG export products? Yes, it does, 3 Does Auchan have stores in Aiea? No, it doesn't, 4 Does Soo Jin Lee design new product Yes, she does. 5 Does she workin the Sales Department? No, she doesnt.42 10 11 12 13 14 15 16 17 18.19 20 30 40 50 60 70 80 90 100 1,000 43 27 82 145 610 3,900 21,340 172,000 58,000,000 44 1 There are 1,600 employees in my company, 2 We export 250 cars a week 3 Brazil has a population of 424,000,000, 4 Weave 59 factories in Md countries, 45 {A Hello, Euroboxes, Paul Rice speaking. Can I help you? B Hi it's Carel Peeters from Equest "alike to order Standard Single Wall boxes. ‘A One moment, please, Do you have the item number? Yes, it's SSW dash 3411, ‘Thanks. One box is 20 cents, How ‘many woul you ike? 10,000, So that's... 2,000 euros. Does that include delivery? Yes, it does, (OK. And I also want 5,000 medium, ‘The item number is SSW dash 3412, What's the price? ‘A One box is 25 cents B OK. That’ fine ‘A Right, so that's 10,000 small. And 5,000 ‘medium. The total price is 3,250 euros. B Can you confirm my order by email? ‘A Yes, of course. What's your email Carer? B It's C dot peeters, PE-E-TER-S at Equest dot co dot be. A llemail that now. B Thanks very much, pe wpore ‘Thats 1,250 Unit 6 1 steakand fries 2 mineral water 3 tea 4 chicken curry ané rice 5 ice eream 6 cheese sandwich 7 orange juice 8 coffee 9 tomato soup with bread 10 salad 11 vegetable lasagne 12 chocolate cake 47 Jarvis Sohere’s our company cafeteria, ‘Mr Shimura Shimura I's very nice Jarvis And there's the menu today, Shimura OK. Cafeteria assistant Hello, can I help you? Jarvis What would you ike? ‘Shimura Tike steak and fries with salad, And mineral water. Jarvis OK. And can Ihave tomato soup with bread? Oh, and chocolate cake. ‘And I'd like tea Cafeteria assistant So that's steak and fries, with salad, tomato soup with bread, ‘chocolate cake, mineral water, and tea. ‘That's twenty-three dollars, please. 48 Hello, can Uhelp you? ‘What would you like? Tdlike steak and fries with salad, ‘And can Thave tomato soup with bread? That's twenty-three dollars, please. 49 Jarvis Is your lunch OK? Shimura Yes, its very good. like steak, Jarvis We have a good cafeteria, What do you normally eat for lunch in Japan? Shimura We eat alot ofrice Jarvis Do you eat sushi? Shimura (loughs) | don't like sushi, bt Japanese people eat it Jarvis Yes, like Japanese food. Do you like Indian food? Shimura Yes, Ido, Jarvis There's good Indian restaurant in our town. Would you like to go there? 50 ‘A What do you do at hinchtime? B Ising in the company choir. A Can you sing? B Yes, lean. Do you want to come? A No. cant sing 51 1 play golf play the guitar speak English play tennis run a marathon 00k Italian food a 2 Monday Tuesday Wednesday Thursday Friday Saturday Sunday 53 1 Its twelve o'clock, 2 Its three fifteen. 3 Its seven thirty, 4 Is eleven forty-tiv, 54 1A Doyoulike Mexican food? B Yes, oveit. A There's a new Mexican restaurant intown. Would you like to have dinner? B Yes, please. That would be nice. What ime? Als six OK? B T'mafraid I'm busy at six. Is six thirty OK? ‘A Sure. See you in reception at six thiny. 2 A Hi, Do you want to play tennis after work? B alove to, but I can’t today. ‘A What day can you play? B Er... on Thursday? A OK See you on Thursday. B That be great. Thanks, vS Zé | sad Ws olpny55 1 A Would you lke to play tennis? D Yes, that'd be great 2 A Do you want to play on Friday? B love to, but I cant. 3A What day can you play? B On Thursday 4 A Issix OK? B I'matraid 'm busy at sx Is she thirty OK? Unit 7 56 Mustafa I'm an engineer. I work for an oil company and I manage projects all over the country. In my office, [havea PC and a printer. Onsite, [have @ tablet for notes and a digital eamera Jalie ma graphic designer in Brisbane, Australia and I work at home. I design websites on my laptop. Inave Skype meetings with clients so need a ‘webcam and headset. [also have a smartphone, of course! ‘Andrea I'min Sales. | workin an office Sometimes I travel, and I work in ‘my hotel room or in my car. Fhave a desktop computer in my office, When T travel, [have my laptop and a small projector with me for presentations. ‘On, ane'my USB stick 57 printer USB stick digital camera webcam headset laptop tablet projector smartphone desktop computer Audio scripts 58 Felipe Hello, Sarah Portman? I'm the ‘new marketing assistant My name's Felipe Gonzales. ‘Sarah Hi, Felipe, Let me show you round. Right... We have six people in the team, Our project manager is Pierre He manages key accounts. His office is there, Nadine is our IT manager. She manages the website. Her office is. there, And you are in ths office. Your desk s here. Felipe Grest, thanks Sarah This is Simone, my PA. ‘Simone / Felipe: Hi Sarah Olivier and Sandra, our other marketing assistants, aren't here today. They are ata conference. Their desks are over there. Felipe OK. Sarah You have aPC and phone on your desk. Ob, and the printer is here, We all ‘se it Its ‘on! swith i there. Felipe Thanks. Sarah We have a meeting with Sales at ten ollock so ifyou 59 A Least find my laptop. B Isiton your desk? A No, itisn'. B Isiton Pierre's desk? ANo B Isitin Remi and Ludo’s office? A No, itisnt there B Isitin yourman ger’ office? ‘A Oh, yes, itis! Thanks 60 ‘Amanda What's the problem? Ryan Ineed to have a video conference with Julie, but I dan't know how to use this software. Haw dows it work? ‘Amanda First, you need to enter her Ryan OK, so Jule Bamber Amanda Then click her name. Ryan OK. Amanda Next, click the green video call button, Ryan Oh! She's on the sereen. Hello, ‘Julie... Joie? But I can’t hear her. Amanda And she can't hear you. Do you have s headset? Ryan Et, no, don't ‘Amanda No problem. You can use my headset, You need to connect it to your computer... Does it work now? Ryan Yes, 1 think so, But she eau ea Amanda Is your microphone on? Ryan I don't know. Where do I switch on? ‘Amanda Just there Julie: Hi, Ryan, Ryan Yes! Now it works. Hello, Julie. Sorry about that Unit 8 61 bus bicycle motorcycle 62 1 Donald Hello. Can you take me to the airport? ‘Taxi driver Yes. Which terminal do you want? Donald Terminal 2 ‘Taxi driver Here you are. That's eight ‘pounds fifty. Do you want areceipt? Donald Yes, please 2 Donald Hello. 'm on the Muscat fight Check-in Can Ihave your passport and e-ticket, please? Donald Here you are. (Check-in Do you have any bags to cheek in? Donald Yes. One. Checkin Here's your passport and your boarding eard. Your fight leaves at one oiclock, Please goto the boarding gate at twelve fifteen, Donald What time does the flight arrive in Muscat? Check-in Er... atten forty-five, Donald Thank you. Cheeksin Have a good fight!63 Alice HI, Donald, Where were you yesterday? Donald In Dubai was in Oman and the UAE for five days ‘Alice Oh, yes. How was your trip? Donald OK. Our clients in Muscat were very happy with the new machines Alice Great! Was Muscat nice? Donald I don't know, because I wasn't there very long. Er... Iwas in Muscat last Weeinesday and Thursday and then there were two meetings in Dubai yesterday. But they weren't very use ‘And what about you? Were you busy last week? Alice I wasn't here. Iwas on holiday. Donald Oh, yes. How was your holiday? 64 Donald How was your holiday? Alice Great. We were in Barcelona for six days. Donald I was in Barcelona last year. It ‘was a sales conference soit wasn't a holiday. The restaurants were very good, but the city was busy. Were there hundreds oftourists? ‘Alice No, there weren't. Itwas quiet in the centre 65 January February March April May June July August September October November December 66 ‘A Hii, Anna, Can I check some dates with you? B Yes, of course, A When was your last tip to Turin? B Oh, itwasiin June - ist June. A And when is your next trip? B It’s in August ~Srd to 1éth August. ‘A And the factory visit, when is that? B That's in September ~ 11th September. ‘A And when's the sales conference? B It’s in November It starts on 27th November and finishes on 30th, November. A Thanks for your help, 67 Ist June 3rd August 14th August 11th September 27th November 30th November 68 ‘Simon Hi, Ines. t's Simon. Ines Hi, Simon, How can Thelp? ‘Simon It's about the meeting. Can we arrange a new date and time? Ines Yes, of course, Simon Are you free on Wednesday 3ist at2pm? Ines Sorry, Im busy. I'm visting the factory on Tuesday and Wednesday. ‘Simon How about Thursday morning? ‘Are you free then? Ines Yes, 'm free on Thursday morning What time is good for you? Simon Is 10 am. OK for you? Ines Yes, sure. Is the meeting in your office? ‘Simon Yes, tis. See you on Thursday tst September at 10 am, Have a good trip, Ines Thanks Td like to arrange a meeting, 'm free on Tuesday 3rd April Is 2pm. OK far you? How about Friday Lith February? Sorry, 'm busy. ‘The 2st Aprils fine for me 70 Hil Dont forget the meeting at head ffi on 29th April at 9 a.m. Pleaoe put, the date in your calendar 02-SS| siduos o1pnyOXFORD (Great Clarendon Stet, Oxford, ox2 60, United Kingdom Oxford University Press is a deparement ofthe University of Oxted letters the Unersty’s objective ofexcellence in ear clash, and education by publishing worldwide, Oxford isa reitered trade Oxford University Press 2014 The moral ights ofthe author have been Fest published in 20.4 W9R7654321 No unauthorized photocopying Alsights reserved, No part of his publication maybe reproduce, stored {na retrieval system. or transmitted, in any form oe by any means, without {he prior permision in writing of Oxford University Press, or as express Permitted by lav, by licence oF under terms agreed with the proses eprographics rights organization. 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Hurst 40 (Apple adel Maksymenko) 30 Projector ‘ideolAtgars Reinholds 40 (Desktop computerfgor Kimo 0 Lapten ‘omputer/David Coolblueshifstdio), 42 (Professional manjPhotedlo, -46(HuskiesJuniors Bildarchiv Grab), 51 (Boarding pessepecchner Corbis (Adult penguins with chicksalph Le Hopkins National Geostaphic Society), business women shaking handTetra Images) 10 (OfceDaldings night Rudy Sogan), 16 [oie bung at hha Handy) 21 (onsopace interchange{Cameron Davidson. 24(sincsswoman giving presentaonPit Boormanjcultura).28(Vstors in ca showreomKivesh OtafXO2053)Reute 30(L6 electronics fctory/Andrew Kent 36 Woman aking om pie) Tetra images), 35(Man preparing meamage Source 45 (Computer cap and circuit boar/Andrew Brookes; EE p36 (EE company city Fred ‘Meesmaccker p22 red Meesmaecker: Getty Images pp (loess people ‘shaking handsStockbyte) 5 (Man repairing compute tte mages), 5 Businesswoman with laptop/Alex Mare Manton} 3 Office workeyLava, 5 Businessman on phonetane Oateyjie Jean Images, Business pole talkngetaxtot de} 9ZebrasiGallo mages ~ Nigel Deans 10 (Busnes ‘ard exchangelaltzendo image), 12 (Rio de aneryiuoman), 15 (Businesemen {abkiajiksakson.16 (Businessman working om laptop/Segur Karesooy sie inno Ted) £7 (Wont cepa Cet Bombers. 33 Journalist microphonesnek oreoeen ‘%4(Wictovia Deby DayMaric Dade) 24 Vegetable lasagnefRobert. linton.34 Tomato soup ad ines Shepherd Potodisy (Chocolate {nul cake Sora Ke 35 (Busnes anchyPinnacle PicturesDgsal Vision 4 (Video callfmage Source: Masterfilep.17 Factory production 'nefedenjLecingham; Oxford University Press pp. (Cardboaed boxes) ‘rimages),34(TejAmana Images Ine), 40 Dighal ameraatamy Ceatiiy ‘Shuterstock pps (EnginecrViktorGladhon. 1 (Male afee work Stoke 1 Smiling businesswemanobertKneschke), 13 Besinesswoman} Stuart Jenner 13 (Portrait of businessman/Andres, 13 Businessmen wit ams folded 19 Businesswoman with dial tableobert Knead), 22 {Woman working in offc/Andres), i (Steak and chipalla). 36 (i laying guitarfmuratar), 4 (SmarsphonetimbertoShtanztnan, 0 (USB stick) Aaron Amat), 40 (WebcamyBlaze)Lyjak) 40 Headse/Shyamalammurlinat) Gover mage ty: Gety Images Businesswoman with lptopfEcho) The authors and plier are grate hte ho have ern a repodice fut extrac and adaption af eye p22 Information bout ‘red Meesmatcker, Reproduced by Kind permission affred Mecrmaeches Sores p45 ww japangude com ‘The authors and publisher woul ao ito athe flowing uns for ter adie and entree n deep he ster hsb Maa Bert Susle Oswald Pat Pledger, Graeme RomanceNOW WITH VIDEO BusinessRASU It Learn the communication skills you need at work today + Communicative syllabus provides pick up-and-use business skills, Oreste Cac Roe Sepa NO esr ee ets Ceestir aceon ce trs PUI ent waar ian cette Multimedia support for students FE Mee cL SOS een mets PARE SacI Tennent eee ne eas tS cor cy Sar) the card inside this Student's Book. See ee a ete ceec meet an interactive phrasebank and glossary, tests, Student's Book audio in MP3 format, and video clips for every unit. ee Ratan ar en OP Chao eutectic ets Cento aan a ee eet Bosse eerste Ci praetor oa nen acco sot an Ce san cece scone Rete ntee Ser Sera CR eel sudo ac serena sD aoa ee Pee nessa) OXFORD | De ieec tnd Ake a ee eee SU esa aia oxforde lishtesting,com ISBN 678.0-19-47208 TW)