Professional Documents
Culture Documents
LIFE INSURANCE
COMPANY
Presented By
Mehandi Hasan
others, his heart is bound to pay gratitude and is not merely formalities but an
First of all I would like to thanks the management of IBMR , respected Dean
Bhandari ,Mr. Arunanshu and the Management at MetLife Insurance co. for
able guidance and direction, we were able to give shape to our training. Their
constant review and excellent suggestions throughout the project are highly
commendable.
about the actual working and the processes involved in various departments.
EXECUTIVE SUMMARY
In today’s corporate and competitive world, I find that insurance sector has the
maximum growth and potential as compared to the other sectors. Insurance
has the maximum growth rate of 70-80% while as FMCG sector has maximum
12-15% of growth rate. This growth potential attracts me to enter in this sector
and MET LIFE INDIA INSURANCE CO. LTD. has given me the opportunity to work
and get experience in highly competitive and enhancing sector.
Partners:-
MetLife’s Functional Structure:-
MetLife’s sales function is divided into two functional structures within
the organization. These two Structures are:
Bancassurance
Agency
BANCASSURANCE OR BANCA: -
Banks:-
Axis Bank
Dhanalakshmi Bank
Karnataka Bank
Corporate Agents:-
Karvy Consultants Limited
Geojit Securities
Way2wealth Consultancy
AGENCY:-
Advisors:- Advisors are the people who are the regular or non-
regular employees of the METLIFE,
[Commissioned agents are also a part of agency but they are not the
regular employees of the company and are being paid for insuring peoples
with Metlife’s traditional and non traditional insurance policy.]
Zonal business
head
Advisor Master
trainer
Products
Child Plan:-
Met Bhavishya
MetLife offers 'Met Bhavishya' - a guaranteed money back plan that pays out
funds to help to meet the education and career milestones of children. With
this plan, the Life Insured is that of the parent. The plan also has inbuilt
guaranteed additions to add value to the policy over its term.
There are two options to choose from and fixed term benefits, periodic
additions & terminal additions are payable based on the option that select. The
policy is suitable for parents with children between the ages 0-12 and parents
in the age group of 20-50 years old.
To ensure this, parents would need an investment and protection package that
is exclusively designed to help you plan for financial security, no matter what
uncertainties life brings.
'Met Little Star', a Unit-Linked, regular premium, child insurance plan helps
parents do just that. It secures finances for child's educational needs and
ensures that plans go as planned, no matter what the circumstances.
A plan which offers both timely and efficient return on investment with payouts
at different milestones.
Survival Benefit
Retirement
Met Growth
MetLife offers 'Met Growth' - a
Unit- Linked solution to
help in golden years. It is specially designed to provide financial security for
future requirements. This plan allows to start planning immediately by
ensuring the safety of first year premiums. It also helps create retirement fund
faster by giving you 100% allocation from the second year onwards, coupled
with attractive loyalty additions into fund. Guaranteed.
Benefit
Death Benefit
In the unfortunate event of death, the higher of the Sum Assured or the
Fund Value would be payable.
If death of the Person Insured occurs before age 7, the Fund Value plus
the regular premium received by us in the first policy year is payable.
Maturity Benefit
On maturity, you will receive the Fund Value including the Guaranteed
Loyalty Addition or you can opt for the settlement options.
Loyalty Additions
You get the guarantee of enhancing your wealth creation through
guaranteed loyalty additions (up to 120% of the first year annual
premium) at the end of the 10th & 15th year plus Guaranteed Additions
as a % of the Fund Value.
At the end of the 10th year: 50% of the first year annualized premium
Benefits
Death Benefit
In case of death during the accumulation period, the death benefit payable is:
Under Option A: A guaranteed amount of 110% of the Fund Value is payable to
the nominee.
Under Option B: 100% of the Fund Value is payable to the nominee.
Vesting Benefit
On the vesting date, i.e. at the end of the accumulation term,you can take one-
third of your retirement kitty as a tax-free lump sum and utilize the balance to
buy annuities. Or you can use the entire retirement kitty to buy annuities.
Met Pension-Par
'Met Pension (Par)' serves as a friendly helping hand so one can stay financially
independent even after retirement. It helps to build up a fund for golden years.
With this plan,one can ensure his\her enjoy retirement as a happy new
chapter.
Premium Payment Term Single Pay, Limited Pay (3 or 5 Pay) & Regular
Pay
Benefits
Death Benefit
In case of death while one is saving for retirement, the death benefit payable is:
1. Return of premiums.
2. Accrued reversionary bonus, if any.
3. Any insurance on the life of the Insured that may be provided by riders to this
policy.
Vesting Benefit
On the vesting date, you can take one third of your retirement kitty as a tax-free
lump sum and utilize the balance to buy annuities or you can use the entire
retirement kitty to buy annuities. The retirement fund on the date of vesting is
equal to the Sum Assured plus Guaranteed Additions plus the compounded
reversionary bonuses plus the terminal bonus, if any.
Guaranteed Additions
Savings:-
Met Sukh
MetLife offers 'Met Sukh'- a guaranteed money-back policy which provides
guaranteed periodic survival benefits at the end of 5, 10, 15 & 20 years and
guaranteed additions of 10% of the Sum Assured for the entire term. It not only
covers your life, but also guarantees you cash payments at various milestones
along with guaranteed growth of your savings.
Benefits
Death Benefit
In the unfortunate event of death of the Person Insured, the Sum Assured along
with the Guaranteed Additions are payable.
The policyholder is entitled to Guaranteed Additions of Rs. 100 per Rs. 1,000 of
the Sum Assured for each completed year.
Maturity Benefit
On maturity, the life insured will receive the Survival Benefits plus the
Guaranteed Addition.
Survival Benefits
Met Suvidha
'Met Suvidha' is a flexible Endowment Plan that combines savings and security.
In addition to providing you protection till the maturity of the plan, it helps you
save for your specific long term financial objectives. This long term savings-
cum-protection plan comes to a customer at affordable premiums.
Met Saral
MetLife presents 'Met Saral' - a non- participating endowment plan. As the
name suggests, it’s a simple savings plan which gets customer into the savings
habit without any medical tests. All need to do is fill in a simple application
form and are ensured a guaranteed maturity amount of Rs 100,000, even in the
case of death during the term. Take the first step towards a better financial
future for customer and his family. Ensure and insure the first Lakh.
Met 100
'Met 100' - a whole life policy where customer pay premiums for 15, 20 or 25
years.
It helps create a legacy for the children, leaving money for a dependant spouse
and, more importantly, provides insurance cover at affordable rates.
Non-Par Par
Maximum Entry Age 70 yrs for ppt of 15 yrs 70 yrs for ppt of 15
65 yrs for ppt of 20 yrs yrs
60 yrs for ppt of 25 yrs 65 yrs for ppt of 20
yrs
60 yrs for ppt of 25
yrs
70 yrs for life – ppt
Minimum Annual Rs. 1,000 for issue age of < 15 Met 100 Gold: Rs.
Premium yrs 2,500
Rs. 2,500 for issue age of > = 15 Met 100 Platinum:
yrs Rs. 7,500
Death Benefit
Met 100 - Par
In the event of death, the Sum Maturity Benefit
Assured plus the Reversionary Met 100 - Par
Bonus and Terminal Bonuses, if any, On maturity of the policy, the Sum
are payable. Assured plus the Reversionary
Bonus and Terminal Bonuses, if any,
are payable.
Met Suraksha
MetLife offers 'Met Suraksha - Term Assurance (TA)', a non participating term
assurance plan which provides life cover at a nominal cost. To put it simply, it is
a life insurance plan that gives complete protection to enjoy life to the fullest.
Customer can further customize plan with two riders – Accidental Death
Benefit and Critical Illness.
Met Vishwas
'Met Vishwas', - a single premium, micro insurance, non- participating term
assurance plan which provides life cover at a nominal cost. On survival,
customers get 110% or 125% of the premium.
Met Suvidha-Rural
Met Suvidha (Rural) is a participating flexible Endowment Plan that combines
savings and security. In addition to providing protection up to maturity, it helps
to save for specific long term financial objectives. This long term savings-cum-
protection plan comes at affordable premiums.
Benefits:
Met Suvidha - Par Maturity Benefit
In the event of death during the term Met Suvidha - Par
of the policy, the beneficiary will On maturity of the policy, you will
receive the base Sum Assured, the receive the base Sum Assured, the
accrued reversionary bonus and accrued reversionary bonus and
terminal bonus if any. terminal bonus if any.
Investment:-
Met Easy
Maximum Age 55 50 50
at Entry
(The maximum Sum Assured available in this product is based on age, at the
time of buying the policy.)
Benefits-
Death Benefit occurs before age 7, you can opt for the
In the event of death the Fund Value plus settlement options.
In the 1st Policy Year: the Regular Premium
Higher of 50% of the received by us in the Loyalty Additions
Sum Assured or the first policy year is With Met Easy, you
Fund Value is payable. get the benefit of
payable. potentially enhancing
Maturity Benefit your wealth creation
After the 1st Policy
Year: Higher of 100% On maturity, you will with loyalty additions
of the Sum Assured or receive the Fund that are added to
Fund Value. If death Value including the your policy on
of the Person Insured Loyalty Addition or maturity.
Met Smart Gold
MetLife offers 'Met Smart Gold'- a Unit-Linked wealth creation cum protection
plan for the well-heeled. It's specially conceived so that one can get a plan to
match his specific financial requirements.
If you are keen on investing lump sum amounts over a shorter horizon, this is the
ideal plan for you.
Health:-
Met Health Care
Health problems strike unexpectedly. In addition to causing ill health, it can also
scar financial health. One need to protect himself against such a situation through
a health insurance plan. In order to ensure you are well protected to face any
health condition that could befall you, MetLife presents - Met Health Care, a
simple health insurance policy with unique and smart advantages for you and your
family#.
(# Family means spouse and two children. Every additional family member shall
be underwritten as per the underwriting conditions laid by the Company from time
to time.)
Met Health Care is a long term health insurance plan from MetLife. This plan
covers
All the above benefits can be availed without the hassle of undergoing any
medical examination. Just fill up the simple application form and start enjoying
the unmatched benefits of Met Health Care.
Minimum/Maximum age 18 years-55 years (At first entry, for the Principal
of entry insured)
3 months-55 years (For Secondary Insured lives)
Illustration
Daily Rs. 1000 Rs. 2000 Rs. 3000 Rs. 4000 Rs. 5000
Hospitalisation per day per day per day per day per day
Cash Benefit
Daily ICU Cash Rs. 2000 Rs. 4000 Rs. 6000 Rs. 6000 Rs. 6000
Benefit per day per day per day per day per day
Recuperation Rs. 3000 Rs. 6000 Rs. 9000 Rs. 10000 Rs. 10000
Benefit
Critical Illness Rs. 1 Lakh Rs. 2 Lakh Rs. 3 Lakh Rs. 3 Lakh Rs. 3 Lakh
Benefit
Accidental Total Rs. 1 Lakh Rs. 2 Lakh Rs. 3 Lakh Rs. 3 Lakh Rs. 3 Lakh
& Permanent
Disability Benefit
Benefits
Death/Maturity Benefit
Tax Benefits
The premium paid (excluding the service tax) under this plan is eligible
for Tax Benefits under Section 80 D of the Income Tax Act, 1961 as per
the provisions and conditions given therein and are subject to any changes
made in the tax laws in future.
Reasons to Buy
2. No Claim Discounts.
5. Multiple Claims.
The training program of the insurance agents in Met Life Insurance is called
Pathshala and is divided into four modules which are as follows:
Module Overview:-
Duration:
Purpose:
The purpose of this module is to induct the agent into the life insurance
professional sales career.
Learning Objective:
Under this part the agents are introduced to the company so that they could
come to know about the history of the company, the values that the company
holds and culture that is being followed in the company so that they could
easily relate themselves to the company.
Module Overview
Duration:
3 days 8 hours
Learning Objective:
EAP Program also known as Expert Advisory Program is the third module of
the training program. This course will work wonders for the agents, provided
that they work the course well.
Module overview:
Duration:
Purpose:
The purpose of this module is to enable the agents to sell in referral market
professionally.
Learning Objectives:
Sales Process
In this part the agents are introduced about their customers. They follow an
outline called sales Turbine and practiced it week after week until it becomes
natural to them. The outline is as follows
PROSPECTING
Prospecting is the first step of the sales process which means to prospectfor
different customers through personal contacts or from any other source. We can
also prospect a customer by taking referrals from our old customers.
APPROACH
FACT FINDING
In this process we have to find out the need of a customer in order to provide
a suitable product. This is done by explaining the financial securities three
corner i.e. protection, accumulation and retirement.
SOLUTION
This is the step in which we have to find out the perfect product which will solve
the requirement of the customer
CLOSING
This is the last step of the complete sales process in which we assist the
customer in underwriting process.
This policy takes the agents to the next level by giving them insight into the
advanced concepts of life insurance advisory that will enable them to reach
greater levels of success. The program discusses critical subjects such as
persistency and case rate and also some important traditional products. It also
puts lights on important topic of retirement planning, which is an integral part of
financial planning for all their clients.
Purpose:
Learning objectives
Module Overview:
Duration:
By the end of this 2 day MAP Module the agents should be able to
Understand Financial Markets and their working
Understand Estate Planning especially how it relates to insurance
Aspire for international recognition with MDRT
Understand claims and Reinsurance process
Set Goals to achieve your dreams.
In this part the agents are introduced to the financial markets, it’s type i.e.
classification of the financial market etc, mutual funds etc.
In this part the agents are introduced to estate planning, different methods
of transferring the ownership, procedure to make a gift, what is a trust, what is
the importance of will, what are procedures involved in the transfer of property
based on a will.
MDRT
MDRT stands for Million Dollar Round Table is the Primer Association of
Financial Professionals.
It is an international , independent association of more than 35,000
members , or less than 1%, of the world’s most successful lifeinsurance and
financial services professionals from 476 companies in 76 nations and
territories.
MDRT members demonstrate exceptional professional knowledge , strict
ethical conduct and outstanding client service.
MDRT membership is recognized internationally as the standard of sales
excellence in the life insurance and financial services business.
It is started in 1972 by 32 extraordinary life insurance producers as aforum in
order to foster a high standard , professional approach to life insurance sales
and service.
Purpose of MDRT:
To provide incentives for all insurance and financial servicesprofessionals
and advisors to reach their full potential in theprofessional development ,
technical competence and salesperformance.
To evaluate professional standard and prestige of insurance and financial
services of the professionals and advisors.
Mission Statement:
The mission of the MDRT is to be valued , member-driven international
network of leading insurance and investment financial service
professionals/advisors who serve their clients by exemplary performance and the
highest standards of ethics, knowledge, service and productivity.
Code of Ethics:
MDRT members should be ever mindful that complete compliance with and
observance of the Code of Ethics of the Million Dollar Round Table shall
serve to promote the highest quality standards of membership.
These standards will be beneficial to the public, and the insurance and financial
service profession.
Celebrate being among the most elite financial professionals in the world;
Learn cutting-edge ideas and concepts from the industry experts;
Connect to other industry leaders- professionally and personally;
Recharge yourself and let MDRT motivate you to have best year, every year;
Grow through the life- and career-changing experience. The advisory training
is also provided to the commissioned agents. The Commissioned agents are
not the regular employees of the company. But they undergo the same training
as that of the advisory agents. The commissioned agents are required to cross
each training module to get the specified incentives.
The advisory agents after crossing all the four modules of training program
are then placed in different branches of Metlife India
Management Functions
OPERATION DEPARTMENT
There is various operational functions that are performed by this insurance
industry.
These works are as follows:
There were certain criteria on which recruitment of Sales managers was done
These criteria were:
Confidence
Contacts
Experience
Procedures
Presentation skill
ELIGIBILITY:
Age: above 18 years.
Age proof
Driving license
Pan card
Passport
Address proof
Fixed salary
Variables
Fixed salary depends upon the designation, experience, and profile of the
employee.
the managers
MARKETING STRATREGIES OF THE COMPANY
With an unmatched record of delivering the industry’s very best service, our
Customer Relationships jobs support each of our clients to reach their
financial goals and build safety nets they can trust. Want to take your talent
for building relationships and delivering exceptional service to the next
level? You’ll find everything you need to meet your goals at MetLife.
ASSOCIATE PARTNER
SENIOR BUSINESS
DIVISION MANAGER
BUSINESS DIVISIONAL
MANAGER
EXECUTIVE SALES
MANAGER
SALES MANAGER
ASSISTANT SALES
MANAGER
PROHIBITIONARY SALES
MANAGER
PROMOTION OF PRODUCT
Promotion is “the personal or impersonal process of assisting and /or persuading
a prospective customer to buy a product or service or to act favorably upon the
Through banner
Through camp
LOCATING CUSTOMER
Using reference
Self selling
TARGET CUSTOMER
Temples, schools, advocate assistant, matrimonial, CA, clerk, musical and dance
Classes, gym, fashion designer, railways colonies, bank RTO, NGO, hotel
Travels and tourism, ATMs, were the place given to me to collect data.
LEARNING OUTCOME
SWOT ANALYSIS
Strengths
Quality Distribution channels
Strong Underwriting
Strong Brand Name
Quality products and Services
Weaknesses
Limited Market Penetration
Low Market Share
Not a well know name in Interiors of India
FDI allowed only upto 26%
Opportunities
Cross sell financial Services are Untapped
Untapped Rural Market
Brand and Line Extension
Niche market
Threats
Increasing expenses and Low Profit Margins
Government Regulations and political situation
Vulnerable to entry of new Players
Increasing Interest rates
Chairman report
In my letter to you last year, I talked about some of the attributes that define and
differentiate MetLife — our financial strength, our leading position in the
insurance industry and the guarantees we provide our customers. In 2009, these
attributes once again proved to be critically important, and enabled us to grow
premiums, fees & other revenues 4% over 2008. This growth was achieved in one
of the most challenging
As shareholders of this great company, you know that our extensive track record
of success can also be attributed to the long-term view we take. Over time, we
have built leading insurance and retirement businesses with tremendous scale
which, when combined with our unwavering focus on meeting client needs, have
enabled us to increase market share and further strengthen our leadership
positions.
Last August, we took a bold step in reorganizing our businesses in the United
States to position MetLife for further success. Specifically, we combined the
former Institutional and Individual Businesses, as well as our Auto & Home unit,
into a single organization now called U.S. Business. This realignment
recognized that we can better serve both employee benefit plan sponsors and
individual customers through a single, integrated organization.
The demand for the guarantees associated with many of our annuity products
helped drive a 5% increase in premiums, fees & other revenues in our
Retirement Products business. In addition, total annuity deposits
grew 10%. In 2009, we also maintained our leading position in the annuity
marketplace, ending the year as the number one seller of annuities, according to
VARDS and LIMRA.
Financial strength and long-term experience are just two factors that have made
us a leader and expert in
business, growing premiums for this product line 53% over 2008. In addition, our
long history of developing innovative pension risk transfer solutions enabled us to
generate $944 million in pension closeout premiums.
Our Auto & Home business also had another solid year, with sales of new
policies increasing 10% over 2008. Today, we remain the largest provider of group
auto and home insurance and this business continues to generate strong profits
for MetLife, ending the year with an excellent return on equity of 18% and a
combined ratio of 92.3%. In addition to the strong performance of our U.S.
insurance and retirement businesses, MetLife Bank also grew considerably.
In 2008, we acquired both forward and reverse mortgage businesses, which
helped drive the Bank’s total revenues to $1.3 billion in 2009, up substantially
from $284 million In 2008. In addition, total assets grew 37% from year-end
2008 to reach $14.1 billion.
The diversification in both product offerings and distribution that has benefited
our businesses in the U.S. has also enabled us to grow internationally. In 2009, our
International business generated premiums, fees & other revenues of $4.3
billion as we continued to focus on expanding our established businesses in
certain countries while also investing in operations that will deliver future
growth. Our international growth will be accelerated as a result of our recently
announced agreement to acquire one of American International Group, Inc.’s
international subsidiaries, American Life Insurance Company (ALICO) — one of the
world’s largest and most diversified international life insurance companies. With
this acquisition, MetLife will create a global life insurance and employee benefits
powerhouse, and is delivering on its strategy to accelerate international
expansion as a powerful growth engine for our company. Upon completion of the
transaction, MetLife,
which is already the largest life insurer in the United States and Mexico, will
become a leading competitor in Japan, the world’s second-largest life insurance
market. The transaction will give MetLife a presence in more than 50 countries
outside of the U.S. It will materially advance our position in Europe
andmoveMetLife into a top fivemarket position in many high growth emerging
markets in Central and Eastern Europe, the Middle East and Latin America.
During the remainder of 2010, while ensuring customers of both MetLife and
ALICO receive seamless service, we are dedicated to unlocking the value and
earnings accretion that this acquisition will bring to MetLife’s shareholders.
Over the course of 2009, we continued to see the benefits of the initiative we took
to reposition MetLife’s investment portfolio prior to the recession. As the year
progressed, net unrealized losses dropped dramatically. At
year-end 2009, our book value was $37.54 per share, a 37% increase over year-
end 2008.
In addition, we took a number of proactive steps in 2008 and 2009 to further
improve shareholder value. Not only did we pay an annual common stock
dividend of $0.74 per share — unchanged from 2007 and 2008 — but we did
not let the recession distract us from the strategic efforts we began in 2007.
Specifically, we made significant progress on our Operational Excellence initiative
in 2009, achieving our goal of attaining at least $400 million in pretax annualized
savings one year ahead of our target. As a result, we have increased our pre-tax
annualized savings goal by $200 million to reach $600 million by year-end 2010.
Before I conclude this letter, I feel it is important to highlight two key issues that
affirmed MetLife’s great financial strength last year.
As you know, the economic challenges in the U.S. spurred the government to
implement a number of efforts to create stability in the economy in 2009. One of
these efforts was the U.S. Department of the Treasury’s Capital Purchase
Program, otherwise known as TARP. In April, we announced that MetLife had
elected not to participate in the program. We made this decision because of the
actions we had already taken to reinforce our strong financial position, including
raising capital in the marketplace in late 2008. This strong position was validated
when the results of the U.S. Treasury’s capital assessment exercise (known as the
stress test) affirmed that, based on the economic scenarios and methodology of
the exercise, MetLife was deemed to have adequate capital to sustain a further
deterioration in the economy. It also reinforced what MetLife had been saying
since the financial crisis began — that we are financially strong and well
positioned for both the current environment and a potential further economic
downturn.
Looking ahead, I am very optimistic about MetLife’s future. Despite all that has
occurred in the global economy over the past 18 months, we have grown
revenues and stayed true to our disciplined focus on risk management,
underwriting and improving our expense margins.We will continue to bring an
intense focus to executing our growth strategies, enabling us to meet the
expanding financial needs of customers around the world. This is what MetLife is
all about.
CONCLUSION
Our exhaustive research in the field of Life Insurance threw up some interesting
trends which can be seen. A general impression that we gathered during Data
collection was the immense awareness and knowledge among people about
various companies and their insurance products. People are beginning to look
beyond LIC for their insurance needs and are willing to trust private players with
Television ad campaigns over the years is beginning to have its impact now.
Another heartening trend was in terms of people viewing insurance as a tax saving
respondents have opted for insurance for such purposes and it shows how
times.
The general satisfaction levels among public with regards to policy and agents still
requires improvement. But therein lies the opportunity for a relative new comer
like MetLife.
Bibliography
Met Life India: Bngalore