, CD-Rom Contents Locating people 1 Making and receiving calls 2 Telephone expressions People at work 1 Places in a company 2 Description of a company Dealing with numbers 1 Understanding numbers 2 Number discrimination Taking and giving messages ‘1 Taking a message 2 Taking a written message Receiving visitors 1A visitor arrives 2 Starting a conversation Forms, envelopes and letters 1 Looking at formal letters 2A letter from the bank Requests 1 Formal and informal language 2 Completing a formal letter Quotations and orders 1 Booking a hotel room over the phone 2 Confirming a reservation by fax CVs and application letters Reading skills 1 Introduction 2 Nora’s résumé (or Curriculum Vitae) 1 Read an. 2The 1 Talking about buildings 2 Talking about what companies do Describing qualities 1 Advertising slogans 2 Words that sell Office dui 1 A job vacancy 2 Asking questions Office equipment 1 Prepositions of time 2By Working with computers 1A mobile phone 2. Product analysisSastudent’s Book Contents Module Unit Grammar Vocabulary wnt one 742 | Future with will; ‘When a person is not Locating people Question words; to be _| available; Spell it! wndt tuo 13-18 | Present simple: ques- | Company organigramn; People at. work tions, for habit; Frequency adverbs Possessive adjectives wnt three 19:24 | Past tense of to be Cardinal and ordinal Listening Dealing with numbers numbers; Numbers in Maths wontt 25-30 | Past simple; Verb + Time expressions Taking and giving messages | object pronoun. mnt fioe 31-36 | Review of grammarin | Greetings; Introductions; Receiving vieitors module Offering: Prepositions of place qonptt silas 37-42 | Punctuation Salutations and closings; Forms, envelopes and letters: British English vs American English unde seven 43-48 | Present continuous Company advertising Requests Writing unde etgibt 49-54 | Grammar in context Orders, payments and Buotations and orders: prices conots snfoow 55-60 | Past simple questions | Jobs CVs end application letters soot tens 61-66 | Grammar in context Requests Inter-office memos sonst ellewen 67-72 | Grammatical structures | Types of text Reading skill in context comit tiocloe 73-78 | Should Adjectives Describing qualities Reading onde thirtecs 79-84 | Relative causes Jobs; money Office duties cumit fowntkeem 85-90 | The passive Office equipment Office Equipment. onde fifteen 91-96 | Comparatives and Computer terminology Working with computers | superlatives Grammar and language reference 97-105 Glossary 106-112Language Focus Cultural awareness | Speaking Polite requests Pronunciation: Social titles: Mr, Mrs.or Miss | Survey: Social titles the /i/ sound ‘Asking about jobs Pronunciation: Company hierarchy Debate: Hierarchies Id vs fist Telling the tirne Pronunciation: Punctuality Debate: Punctuality the /e/ sound Polite questions Pronunciation: Names and gender Debate: Maiden names the -ed suffix Small talk Stress and intonation | Meeting and greeting in diffe- | Survey: Greetingsin rent countries other countries Common phrases Punctuation ‘Writing style Personal style in writing Opening sentences; Gerunds Internet abbreviations and Debate: Promotional Inquiries; Closing respon- acronyms advertisements 8e3 Opening and closing sen- | E-mail writing E-shopping Debate: Shopping on tences the Net Closing sentences in Irregular verbs Body language Debate: Body language application letters in different countries Referring to previous Cognates Emoticons Debate: Emoticons cornmunication; Aski someone to do something Using dictionaries Grammatical structu- | The English language Survey: The English lan- res in context guage Descriptive words ‘Connectors Stereotypes Debate: Stereotypes Job interview strategies | Nominal groups Gender roles inthe workplace | Debate: Jobs and gender Asking for help Prepositions and pre-_| Technology and office jargon _| Debate: The use of office Positional phrases jargon Using comparisons ‘Comparatives and superlatives Business and the Internet Survey: Favourite websi- tes, Introduction = English for Secretaries and Administrative Personnel is an English course for business students or people working in business or office-related fields. It is suitable for business schools, technical / vocational schools, as well as for in-company training programmes. English for Secretaries and Administrative Personnel has been designed to meet the needs of secretaries and other professionals who wish to undertake administrative tasks in English, both orally and in written form. The materials cover topics common to typical office activities, as well as to more personal areas related to office work, such as socialising or receiving visitors and making them feel comfortable. The course also aims to develop the students’ general knowledge of the social customs and attitudes of the English-speaking world. The basic aim of English for Secretaries and Administrative Personnel is to develop language skills (listening, speaking, writing and reading) in English, while at the same time focusing on the central need of the secretary and office worker: to receive and to transmit information precisely and efficiently. Course Components English for Secretaries and Administrative Personnel is @ one-level course comprising of a Student's Book and a Workbook, both with an audio component. The Student's Book is accompanied by a CD-Rom of interactive business situations. The Teacher's Book includes step-by-step instructions, reinforment actvities, answer keys to the Student’s Book and Workbook activities and evaluation material in the form of photocopiable worksheets. Student's Book Pack Teacher’s Book Includes: Includes: * Audio CD and CD-Rom * Audio CD and CD-Rom * Integrated Grammar and language Student's Book and Workbook answer keys reference and Glossary * Evaluation worksheets Workbook * Listening component available on Student's Book Audio CD"a Student’s Book The Student's Book is divided into three modules of five Units each, which cover the four principle learning skills: * Listening & Speaking: Units 1-5 ‘© Writing: Units 6-10 ‘© Reading: Units 11-15 This organisation offers teachers the flexibility to choose the teaching style that best suits the needs of their students, Teachers can cover these three modules in different ways: a In the order they appear in the Student's Book: starting with Unit 1 and continuing through to Unit 15. b One unit per module: Unit 1, then Units 6 and 11, followed by Units 2, 7, and 12, etc. € Integrating the three modules: using the Listening & Speaking module as the core of the course and introducing material from the other modules. How the modules work * Listening and Speaking The aim of the Listening & Speaking module is to develop the skills that will enable office workers to understand, and produce oral messages in English, thus allowing them to communicate effectively by telephone and in person. The practice of oral skills is not restricted exclusively to the Listening & Speaking module. Close attention is paid throughout the course to pronunciation, spoken fluency and overall comprehensbility * Writing This module focuses on the production of writen texts related to specific tasks. These include internal and external office correspondence, such as inter-office memorandum, quotations, faxes, e-mails, ete. Special emphasis is placed on the typical structures found in ‘business letters and in formal and informal texts. * Reading The main objective of this module is the development of reading techniques. The reading texts are divided into two types: on the one hand, office-related materials such as letters, e-mails, CVs, advertisements and memos; on the other hand, information texts that offer students insight into professional, technological, historical, or cultural aspects of the English-speaking world, Student’s Book features * Organisation Each unit is made up of six pages. The opening page starts with a brief introduction to the topic, followed by the main objectives to be studied. Two double-page spreads present and practise the core language, through typical business situations. The unit ends with a cultural awareness text. + Focus on Grammar The Focus on Grammar and Focus on Language sections. highlight important grammar or language points related to the unit topic. In turn, these are cross-referenced to the Grammar and language reference or to the Glossary at the back of the Student's Book. + Key Vocabulary The Key Vocabulary boxes highlight essential vocabulary, give hints on usage and provide information such as the Contrast between British and American English, or the appropriate register for greetings, etc. + Cultural awareness Cultural information, fundamental in learning another lenguage, is presented in the form of brief texts in the Student's Book. These allow students to become aware of cultural differences both inside and outside the workplace. These texts provide knowledge of today's world, essential to modern business and overall success. The Cultural awareness sections act as a springboard to class discussion or surveys about stereotypes, body language, gender roles in the work place, etc + Pairwork and Group work ‘These activities give students the opportunity to work one ‘on one or in small groups with their classmates. Students help each other practise important concepts or difficult language. + Grammar and language reference ‘The Focus on Grammar and Focus on Language sections in the Students Book are cross-referenced to the nine- page Grammar and language reference at the back of the Student's Book. This provides a useful self-study tool for those students who wish to find more detailed grammar ‘explanations or notes on language usage. * Glossary The main vocabulary and language from the Student's Book is grouped, by unit, at the back of the Student's Book in the Glossary. Students should be encouraged to ‘copy the glossary words and phrases into their notebooks and translate them into their own language. Workbook ‘The Workbook contains 15 units relating directly to the Student's Book units. It provides further listening, reading ‘and, especially, writing practice of all the main language points, The Workbook audio corresponding to the listening module is provided on the Student's Audio CD. The answer key to all the activities is in photocopiable form in the Teacher’ Book