Issue Reason

Vendor not aware of how to check new PO receipt

Item not in stock temp/permanent

PO value to low

Vendor is not aware of the PO confirmation process

PO raised not confirmed
Vendor has pricing issue on the item on PO
Vendor is no longer doing business with CT
MOQ or case pack issue
Vendor is waiting on resolution of existing issues
Vendor not confirmed with Warehouse location assigned
Vendor not responsive
Vendor contact details not available
Appointment not applied
Appointment not applied as vendor is unsure of carton quantity
Vendor to raise appts request in 48 hours
Vendor not responsive
PO confirmed not delivered
Partialdelivery
Arrival Scheduled
Appt applied confirmation pending
Item not in stock temp/permanent
Vendor is waiting on resolution of existing issues
 Solution
Send the PO acceptance pack
Inform vendor to reject the PO and select appropriate reason code on vendor central
Inform vendor to reject the PO
If min_PO_Value is not set, set the minimum PO value
If min_PO_Value set,negotiate with vendor for the agreed value if vendor insists set the value to 20k
Educate Vendor
Inform vendor to reject the PO, Ask for new prices
Mark vendor inactive in vendor central
Inform vendor to reject the PO, correct the set up
Reject the PO, escalate to relevant department
IN vendor to reject the PO, set the FC restrictions
Remainder mails and calls
Try to find additional details from Google, if not try to find details from Vendor managers
Ask vendor to apply for appointment as soon as they confirm the PO
Ask vendor to apply for appointment as soon as they confirm the PO
Followup
Remainder mails and calls
Ask vendor to raise new carp appt.
Followup for delivery
Followup with NOC
Inform vendor to reject the PO and select appropriate reason code on vendor central
Reject the PO, escalate to relevant department