Manoj Verma |p11manojv@iimidr.ac.

in|9999958501 | Gurgaon|29 years

Education
PGDM / MBA IIM - INDORE General Mgt. 2013
B. Tech YMCA Inst. Of Engineering, Faridabad Electronics, Instr.& control 2009
Class XII & X DAV Gurgaon CBSE 2005 &2003

Work Experience
Credusys (Start-up)-Cofounder –Product manager Nov ’16 to present
Credusys is into POS- point of sale software based on cloud. I was responsible for requirements gathering by interacting with Retailers to
understand their basic pressing need for installing a POS and pricing that they would be comfortable with.
 Designing and developing the product as per needs of customer
 Gathered Insights into main pressing needs for customers to use any POS – eg medical store –Pharmacies – had a major pain point of
tracking which Medicines were nearing their expiry dates and were not getting sold – so as to return those to manufacturer in time –
hence avoiding significant loses
 Coordinating with Developers and explaining them about the functionality changes to be made
 Sales for the product- Through online and offline channels
 Meeting with corporate teams of Big Retail chains and pitching the product
 Experience in building an online product from scratch – requirement gathering, conceptualizing the product, implementing the product
roadmap & monitoring product performance
 Conceptualized business requirements; created user stories, UI specs, wireframes, acceptance testing.
 Leading cross functional team from technology, design and sales using agile methodology to ensure timely completion of projects

ICICI BANK- Product Manager- Wealth Management Feb’15-Oct’16

• Met HNI Clients – understood their pain-points in banking and got implemented – changes in their investment portal
- Automated monthly generation of portfolio reports
- Implemented auto recommendation engine- based on age /market factors and risk profile of customer
• Reduced the account opening process time from 3 days to 1 day – tab banking process redefinition –
- Primary verification done by tab software – asking for all relevant documents image – before proceeding head
- Reduced the courier Mail needed –hence reducing the time taken for whole process
• Defined Process for Which clients to assign to which RMs
-Regression analysis
-Based on what factors – should we assign
- Seniority of RM to CRV of client- language /state culture- same alumni college
• Coordinating with internal IT an product management teams to share customer feedback and suggest improvements in their software
 Banking Operations- Ensuring smooth Banking experience for all corporate clients –handled a team of Customer service officers.
 Knowledge of banking software ,processes and dataflow between departments and systems
 Driving Auto loans Business from Online channel- Organic and Inorganic
 Conceptualising and developing New Products and Services (Made live Online Asset portal for New Car)
 Developed and launched five Used car loan products for Online business (first in the banking industry)
 Building Business Rule Engine for all Online products
 Extensive SIT & UAT testing for various Online loan products
 Developing Business Requirement Document (BRD) for new products for the use of Vendors and internal teams
 Implementing new initiatives to enhance customer experience
 Managing various stakeholders like Technology, Business Intelligence Unit, Policy, Vendors etc.
 Process re-engineering from time to time Tracking Product performance; regularly releasing MIS to segment and Sales team Ensuring
timely training programmes to segments and teams; building training material for segments

TATA Consultancy Services - Business Analyst Jun’13 – Feb’15

UK Retail Presales
 Worked on RFPs and RFIs – total Bid Management for new projects
 Making Presentations and solution documents for UK Retail Sales team -supporting them in bidding for new projects
 Effort and cost Estimation Worked on STRIDE-Pricing Tool-to calculate Margins for Finance approval
Business Analyst- Requirements Gathering Project –Nielsen Media-
 Coordinating with Multiple stakeholders – Requirements Elicitation, documentation -BRDs etc.
 Made Functional Specification Documents for their Front-End Reporting Application
 Made Technical Requirement Documents showing Data flow inside the Data Ware house
 Technical Solution architect
Certifications –while at TCS
 British Computer Society –BCS BA foundations certification
  TCS Domain Academy Certification –Supply chain management & Retail management

CAPGEMINI – Associate Consultant (Software Engineer) Mar’10 -June ‘11

Project- FSA (UK)

 Ensured 24x7 testing and development support for proper implementation of new changes to ensure correct working of critical software
 Coordinated with the development team using Clear Quest and thus removed all bugs to win client confidence
 Part of the team in Cap Gemini which won the super testing award for the year 2010

Internships and Extra-Curricular Activities

 Ketchum– Sampark Public Relations (Apr-May-‘12)

 DS group - Planned appropriate media communication strategy for the launch of Chingles Brand of Chewing gum
 Career Launcher - Planned to change the image of CL-educate from a test prep company to overall education player
including schools and colleges-Brainstorming for generating ideas for CL to publish relevant articles in print media to get
more media Presence
 Vice-captain of Sports Biking group – Down town riders
 Singer in College Band
 Active Volunteering for Social Causes and NGO’s -Blue Cross of Chennai – (Donate and Volunteer Regularly)