ACKNOWLEDGEMENT

I take this opportunity to express my profound gratitude and deep regards to my guide
Ms.Simran Kaur for his exemplary guidance, monitoring and constant encouragement
throughout the course of this project. The blessing, help and guidance given by her time to time
shall carry me a long way in the journey of life on which I am about to embark.

Last but not least, my sincere thanks to my parents and friends for their wholehearted support
and encouragement.
I also hereby declare that the project work entitled “A Study on Customer Satisfaction towards
Online Shopping in Delhi” under the guidance of “Ms.Simran Kaur” is my original work and
it has not been submitted earlier in any other university or institution.

Lakshay Singhal

BBA-6 B

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 Certificate

This is to certify that the Dissertation Project titled “A Study on Customer Satisfaction
towards Online Shopping in Delhi” is an academic work done by Ms.Simran Kaur submitted
in the partial fulfillment of the requirements for the award of degree of Bachelor of Business
Administration at Delhi School of Professional Studies and Research, New Delhi under my
guidance and direction.

Mr.Lakshay Singhal has given an undertaking that the information presented in the project has
not been submitted earlier.

Ms.Simran Kaur

Assistant Professor, DSPSR

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 TABLE OF CONTENTS

S.No. CHAPTER PLAN PAGE

NO.

1 Chapter I: Introduction 2-3

Objectives of the study 4

Review of Literature 5

Research Methodology 6

– Research Design

– Data Collection

– Data Analysis Techniques to be

used

Limitations of the study 7

2 Chapter II: Profile of the Industry/ Sector 9-12

3 Chapter III: Analysis and Interpretation of Data 14-25

4 Chapter IV: Conclusions and Recommendations 27-28

5 Bibliography 29

6 Annexure 30-33

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