SAP CoPilot

The Digital Assistant for the Enterprise

Thomas Reiss, SAP
March 6, 2018

PUBLIC
The Next Paradigm Shift in Technology

“There is a big, disruptive platform paradigm shift coming now.

Conversational AI platforms (CAPs) will be the next big paradigm shift in
information technology.
Artificial
CAPs are already in market today, but more are coming. CAPs will likely be the Intelligence
strongest instigator of investments that exploit AI for a decade or more. This
encompasses more than chatbots, virtual assistants and messaging-based
applications: the emergence of CAPs will stimulate significant growth in the
IoT
exploitation of AI in general.”*
Social
Gartner
Mobile
PCs Client/ Cloud
Servers Internet
Mainframes Minicomputer LANs

1960 1970 1980 1990 2000 2010 Today

* https://www.gartner.com/doc/3463317/conversational-ai-shake-technical-business
© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 2
This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
 With the paradigm shift of Artificial Intelligence,
Machine Learning and Conversational UX, we
need to look at the bigger picture and design
an experience for the screen and beyond the
screen.

© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 3

This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
SAP CoPilot
The Digital Assistant for the Enterprise
 Planned

SAP CoPilot – SAP’s Digital Assistant and Bot Integration Hub innovations

Humanized Next-Gen UX with a Conversational UI

using Natural Language Processing functionality

Business Context Awareness understanding the

business situation and pro-actively suggesting solutions

Self Learning system using machine learning

functionality to gain knowledge based on historic data
and experience

Cross Applications with One Personality and One

Memory across all SAP

Open and Extensible for Integration to SAP and

Non-SAP Solutions
Enabling our customers and partners to extend
CoPilot Skills through bots, agents and APIs

© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 5

This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
 Planned
innovations

SAP CoPilot Demo

S/4HANA Procurement PoC

To see what is available already today (without Natural Language Interaction), look at the YouTube video here:
SAP Community blog:
https://blogs.sap.com/2017/05/10/sap-s4hana-cloud-1705-enhanced-user-experience-with-sap-copilot/

© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 6

This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
 Planned
innovations

Video
Build your Skills for

SAP CoPilot

© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 7

This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
 Planned
innovations

SAP CoPilot Demo

Who is responsible?
Invite to chat
S/4HANA Project Management PoC

© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 9

This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
 Product
direction
SAP CoPilot Everywhere
One Digital Assistant and Bot Integration Hub Across All SAP Products & Solutions, Industries & LoBs

CoPilot
… for Ariba for S/4HANA
… for Hybris
… for Concur
… for C4C
… for Fieldglass

… for Leonardo / IoT

… for SuccessFactors

… for 25 Industries … for 12 LoBs

Aerospace and Healthcare Professional Services
Defense High Tech Public Sector Asset Management R&D / Engineering
Automotive HER Retail Commerce Sales
Banking IM&C Sports and Finance Service
Chemicals Insurance Entertainment Human Resources Sourcing and Procurement
Consumer Products Life Sciences Telecommunications Manufacturing Supply Chain
Defense and Media Travel and Marketing Sustainability
Security Mill Products Transportation
EC&O Mining Utilities
Oil and Gas Wholesale Distribution

© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 10

This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
 DRAFT

SAP’s Conversational AI Landscape

Integrated in SAP Solutions External Channels

SAP CoPilot
Digital Assistant and Bot Integration Hub

SAP Leonardo Conversational AI Foundation

Bot Builder, Conversational AI Services, Domain Knowledge

SAP Business Solutions & Infrastructure

SAP S/4HANA, SAP SuccessFactors, SAP Ariba, SAP Hybris, Concur, SAP Fieldglass, SAP Cloud Platform, etc.

© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 11

This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
 Product
direction

Video
Your Daily Briefing with

SAP CoPilot

© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 12

This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
 Video 1:
Your Daily Briefing
(Video not embedded in this PPT version)
Thank you.
Contact information:
Dr. Thomas Reiss
Vice President
User Experience & Fiori Product Management
thomas.reiss@sap.com
Appendix
SAP CoPilot Today
Capabilities
Watch on YouTube with S/4H Cloud 1708

▪ Notes and Screenshots: Create notes & capture screenshots from apps, navigate to the app
from the screenshot. Add annotations and blacking-out areas
▪ Recognizing Business Objects: Business objects within the current application context as
well as those referred to in notes or chats are recognized.
▪ In-Context Chat: Chat with other users from your business application context, sharing notes,
screenshots and business objects. Save the conversation for later use.
▪ Quick Actions: Quickly create business objects via embedded QuickCreate UIs; fields are
pre-filled from SAP CoPilot context.
– Procurement Activity
– Contact Person
– Revenue Recognition for Projects: Temporary Adjustment
– Unit of Measure
– Payment Advice
– Digital Support Experience: Create Support Ticket
▪ Docking on FLP: CoPilot and application are shown side-by-side, instead of CoPilot hovering
over the application.
▪ Suggesting participants from business context: This feature is based on specific
annotations added by app developers.

© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 16

This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
 Go up
SAP CoPilot
Product road map overview - key themes and capabilities

Recent innovations (1) 1805 – Planned Q2/2018 (1, 2) 1808 – Planned Q3/2018 (1,2) 1811 – Planned Q4/2018 (1,2)

Functionality Functionality Functionality Functionality

▪ Create screenshots of WebDynpro and ▪ Conversational UI: Initial set of natural ▪ My Inbox NLI support ▪ Enhanced Natural Language
SAP GUI screens for SAP S/4HANA language interactions (NLI) supported ▪ SAP S/4HANA KPI NLI support understanding
▪ Undo in chats ▪ Skill Builder for SAP S/4HANA on- ▪ Chat: Display online presence of users ▪ Slack integration (beta)
premise usage – allows customers to ▪ Skill Builder enhancements
build their own CoPilot NLI skills ▪ Enhanced Natural Language
Application availability understanding ▪ CoPilot notifies and advises the user in
▪ Native SAP Fiori for iOS app, with selected SAP S/4HANA business
▪ SAP CoPilot available for SAP continuity across devices ▪ Skill Builder enhancements
situations
S/4HANA 1709 (on-premise) in ▪ Integration of Digital Support Application availability
Q1/2018 (March). Application availability
Experience bot allowing NLI ▪ First NLI use cases for
▪ Additional SAP S/4HANA Cloud ▪ SAP CoPilot planned to be available
Application availability – SAP S/4HANA 1809 (on-premise)
QuickCreates, including “Create with SAP Hybris Marketing Cloud
▪ SAP CoPilot planned to be available – SAP SuccessFactors (beta)
Feature Request” for DSX ▪ Additional CoPilot NLI Skills for
for SAP S/4HANA 1709 (on-premise) ▪ Enhanced NLI capabilities for Digital
▪ Planned for availability later in – SAP S/4HANA Cloud
in Q1/2018. Support Experience for SAP S/4HANA
Q1/2018: SAP CoPilot 1802 chat – SAP Success Factors
▪ First NLI use cases for Cloud
available for SAP Integrated Business
▪ Further enhanced NLI capabilities for
Planning – SAP S/4HANA Cloud 1805
Digital Support Experience for SAP
▪ 1st Digital Support Experience (DSX) S/4HANA Cloud
(1802) bot to create incident & search for help

1. This is the current state of planning and may be changed by SAP at any time without notice.
© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 17
This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
 SAP Conversational AI Landscape
SAP CoPilot and Recast.ai are highly complementary solutions

SAP CoPilot RECAST.AI

The Digital Assistant and
Bot Integration Hub for the Enterprise The Collaborative Bot Building Platform

• Digital Assistant framework to enable business processes with • Collaborative platform to easily build from scratch, train, deploy,
Natural Language Interaction and monitor intelligent bots
• Highly scalable, based on OData model with CoPilot Skill Builder • Off-the-shelf bots are pre-trained and can be used right away
• Business Context Awareness; understanding the situation with State-of-the-art NLP/NLU API
• Fully integrated into SAP products like S/4HANA, • Made highly flexible through custom defined utterances
SuccessFactors, and more soon • Bots can be integrated in any channel (website, mobile apps,
• Integrates all CoPilot skills in one stand-alone mobile app popular messaging channels like Slack, FB Messenger, kik, etc.)
• Supports external channels like Slack, MS Teams, G Suite (H2/18) • Multi-lingual for any language
• Enterprise Metabot integrating bots (e.g. built with Recast.ai) via • Automated customer, sales, and service solutions by industry
the Bot Integration Hub architecture
• First wave of CoPilot Skills in the areas of Finance, Procurement,
Sales, Project Management, HR

© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 18

This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement