CAMBRIDGE : ee @pbooksmania J TOO ee ae(OLS UIC AI Listening & Speaking 1 Z* booksmania.net mete Te edit aC 4 @booksmania Miles Craven i Books Mania facebook.com/free4books. yw Books Mania @free_download_1 SE) CAMBRIDGE | UNIVERSITY PRESSCCAMERIOGE UNIVERSITY PRESS Cambridge, New York, Melbourne, Madrid, Cape Town, Singapore, $20 Paulo, Delhi Cambridge University Press The Edinburgh Building, Cambridge CB2 8RU, UK wwwicambridge org Information on this ttle: ww.cambridge.org/3780521701983 © Cambridge University Press 2008 “This publication isin copyright. Subject to statutory exception and to the provisions of relevant collective licensing agreements, no reproduction of any part may take place without the written Permission of Cambridge University Press First published 2008 Printed in the United Kingdom at the University Press, Cambridge A catalogue record for this publication is available from the Brtsh Lbrory ISBN-13 978-0-521-70198-3 ‘Cambridge University Press has no responsibilty for the persistence or ‘accuracy of unis for extemal or third-party intemet websites referred to in this publication, and does not guarantee that any content on such websites is, ‘or will remain, accurate or appropriate, @® booksmania.net a (efoto Trt] i Books Mania BE Te eel) ele White elele cd wi Books Mania @free_download_1Contents Map of the book 4 Acknowledgements 6 Introduction 7 ‘Uni Where are you from? 10 ‘Umit Do you need any help? “4 (Umi rithave pizza, please 18 Uni ‘This is your room 22 ‘Uni — One first class stamp 26 (Umit — Tdon't feel very well 30 ‘Unit? Your passport, please 34 (Uni A'single room, please 38 (UpiQ® — When is the next train? 42 (U4O ‘There's so much to see! 46 Reviews 50 Umitt1 1 do it straight away 52 Umliti12 when can you deliver? 56 Umit13 1 put you through 60 Umlt14 Are there any questions? 64 Unit’S what's your opinion? 68 Umit46 ru hand it in tomorrow nr Review2 76 Appondikz1 Useful language 78 Appendix2 Pronunciation features 84 Append Speaking strategies 85 Appendixa Leaming tips 86 AppencikS Presentation evaluation 88 Audioscript 89Bree mec mumber Title 4 Where are you from? 2 Doyou need any help? 3‘ Mhave pizza, 4 == This is your room & One first class 6 don't feel very 7 Your passport, 8 Asingle room, opie Meeting people ‘Shopping Food and eating Staying with fanily Banks, post offices, and bureaux de change Health ‘Atan airport Hotels How to... © introduce yourself in formal and informal situations © ask and answer questions about basic personal information ‘© begin a social conversation and respond appropriately © greet people and say goodbye in a variety of ways © ask an assistant for help in @ shop or market © ask questions in a clothes shop (sie, price, etc.) © show you understand © understand numbers and prices © order a meal in a restaurant © ask about dishes on the menu. © talk about food and express your opinion © ask about food and describe diferent dishes © greet people and make introductions © understand directions inderstand rules © ask for permission © talk about a study abroad experience and give your pinion © ask about and understand services in a bank ‘© ask about services and send different types of mail in a post office © accept or dedine services © change money, ask about exchange rates and ‘commission © explain common health problems “© ask for medication and understand basic instructions at a chemist’s “© express sympathy and give advice on health problems ‘© make an appointment and confirm important details © checkin at an airport and go through immigration “© provide information and give dear answers © ask for information about transport, facilities, etc. © greet fiends and people you don't know © ack about services and facilites in a hotel © check into a hotel and talk about your room “© make a complaint in a hoteli g id Fs Py EI ic} 3 A FA etry Map of the book a | @booksmania number Title When is the next ‘There's so much to see! Til do it straight ‘Topic Travelling by train or bus Tourism Helping customers and colleagues Goods and services Phone calls Talks and presentations: Seminars and ‘expressing opinions. Class schedules Howto... ‘© ask about travel details © understand the time ‘© ask for and give directions ‘© check information to make sure you understand © ask for information at a Tourist nforration Office ‘© make and respond to suggestions © follow a guided tour © talk about places you visit on holiday © offer to help customers © take messages and pass messages on © understand and follow instructions © politely ask people not to do something © say goodbye to visitors (© ask about products and services ‘© make and respond to requests © place an order fora product ‘© compare products and choose between altematives ‘© make and receive telephone calls © take and leave messages © spell names and addresses, and say telephone numbers © leave voicemail messages ‘© understand the organization ofa presentation or tlk © recognize signposts that speakers use © listen for stress on important words to help you understand © talk about a presentation ‘© ask for clarification, and explain what you mean © agree and disagree with others © give your opinion and ask other people's opinions © interrupt someone to make a point © ask about and understand schedules © understand announcements about lectures © understand instructions for homework © apologize for delaysThe author would like to thank all the Cambridge University Press team involved in the development of Rea Listening & ‘Speaking for their comrritment, enthusiasm and outstanding suppor; especially Néirin Burke, Roslyn Henderson, Caroline Thiru, Linda Matthews and Martine Walsh. Very special thanks also to Sheila Dignen, Hilary Ratcliffe and Claire Thacker for their excellent editing, and to Bell Intemational for the use oftheir wonderful facilities. Finally, | would lke to thank Jessica for her love, patience and support, which make all things possible. ‘The author and publishers are grateful to the following, reviewers for their valuable insights and suggesti Kathryn Alevizos, UK Steve Banfield, United Arab Emirates Vanessa Boutefeu, Portugal ‘Nigel Daly, Taiwan Rui da Silva, London Rosie Gane, UK Barbara Gardner, UK Peter Gray, Japan Jean Greenwood, UK Hebe Gomez, Spain lip Lodge, United Arab Emirates Dr Zbigniew Mozejko, Poland Paul Seligson, UK Raymond Sheehan, United Arab Emirates The publishers are grateful to the following for permission to reproduce copyright photographs and material: Key: 1= left, c= centre, r= right, t= top, b = bottom Alarmy/@lanine Wiedel Photolibrary for p. 32 /@Krzysztof Gapys for p. 38 (¢) /Glan Dagnal for p. 48 (tt) /@Word Pictures for p. 48 (bl) /@Up The Resolution for p. 64; Corbis Images/@lose Fuste Raga for p. 38 (1) /@Theo Allofs/Zefa for p. 38 (0) /©Tom Gil for p. 47 /@Mediolmages for p. 54; DHL for p. 56 (c); Dinodia@Linkindia for p. 56 (1); Getty Images/@Dorling Kindersley for p. 48 (1); Panos/@Marie Dorigny/Editing for p. 69; Photolibrary/@Tony Robins for p. 18 (9) /@PhotoDisc for p. 34; Punchstock/@Bananastock for p. 10 (t) /@Blend images for p. 10 (tc) /eolmage 100 for p. 25 /@Somos for p. 60 /@Bananastock for p. 72; Rex for p. 48 (bi), p. 56 (1); Shutterstock/OKharidehal Abhirarna Ashwin for p. 10 (t#) /@David Burrows for p. 16, /OKevin Wang for p. 48 (t), Ilustrations: kathy Baxendale pp. 28, 43b, 44, 48, 49; Mark Duffin pp. 15, 17, 18, 20, 24, 34, 42, 43t, 57, 59, 73; Stuart Holmes pp. 11, 29, 40, 52; Kamae Design pp. 23, 36, 39; Katie Mac pp. 14, 21, 30, 37; Laura Martinez pp. 12, 22, 26, 38, 55, 68; Julian Mosedale pp. 19, 35, 41, 66, 71; Valeryia Steadman pp. 10, 27,31, 62, 74 Text design and page make-up: Kamae Design, Oxford Cover design: Kamae Design, Oxford Cover photo: © Getty images Picture research: Milary Luckcock a | @booksmaniaWho is Real Listening & Speaking 1 for? You can use this book ifyou are a student at elementary level and you want to improve your English listening and speaking. You can use the book alone without a teacher or you can use itin a dasstoom with a teacher. How will Real Listening & Speaking 1 help me with my listening and speaking? Real Listening & Speaking 1 contains practical tasks to help you in everyday listening and speeking situations, eg. at the shops, in a restaurant or traveling away from home. It also gives practice of listening and speaking in a range of work and study situations. Iti designed to help you with listening and speaking tasks you will need to do when communicating in English, at home or abroad, ‘The exercises in each unit help you to develop useful listening skills such as listening for opinions, listening for details, and listening for the main idea. There are also lots of practical speaking strategies and tasks to help you improve your abilty to communicate, and pronunciation activities too. How is Real Listening & Speaking 1 organized? ‘The book has 16 units and is divided into two sections: © Units 1-10 ~ social and travel situations © Units 11-16 - work and study situations Every unit has: © Get ready to listen and speak: introduces you to the topic of the unit © Leaming tip: help you improve your leaming © Glass bonus: is an exercise you can do with other students or friends © Speaking strategy: gives you useful language and strategies for communicating © Speak upl: gives you practice of speaking in eal situations © Extra practice: gives an extra exercise for more practice ‘© Con-do checklist: helps you think about what you learnt in the unit Most units also have: ‘© Focus on: helps you study useful grammar or vocabulary © Did you know?: gives you extra information about vocabulary, diferent cultures, or the topic of the unit © Sound smart: helps you with pronunciation After each main section there is a review unit. The reviews: help you practise the skils you leam in each section, ‘At the back of the book you can find: © Appendices: contain lists of Useful language for every unit ‘and more ideas about how to improve your listening and speaking. © Audioscript: includes everything that you can hear on the audio CDs and gives information about the nationalities of the speakers. © Answer key: gives correct answers and possible answers for exercises that have more than one answer. How can | use Real Listening & Speaking 1? ‘The book is in two sections; Social and Travel, and Work and ‘Study. The units at the end of each section of the book are ‘more dificult than the units at the beginning of each section. However, you do not need to do the units in order. Itis better to choose the units that are most interesting for you and to do them in the order you prefer. ‘There are many different ways you can use this book. We suggest you work in this way: © Look in the Contents list and find a unit that is useful for you. © Goto Appendix 1 and look at the Useful language for the unit you want to do. You can use a dictionary to help you understand the words and expressions. © Do the Get ready to listen and speak section atthe start of the unit. This will introduce you to the topic ofthe unit. © Do the other exercises in the unit. At the end of each ‘exercise check your answers in the Answer key (only in self-study edition). © Tyo do the listening exercises without looking at the audioscript. You can read the audioscript after you finish the exercises, Some exercises ask you to respond to what you hear. You can pause the CD to give you time to say your answer © If your answers are wrong, study the section again to see ‘where you made mistakes. © If you want to do more work on this topic, do the Extra practice activity. © Atthe end of the unit, think about what you leamt and ‘complete the Can do checklist. © Goto Appendix 1 and look at the Useful Language for the unit again.What is Cambridge English Skills? Real Listening & Speaking | is one of 12 books in the Cambridge English Skis series. ‘The series also contains Real Reading and Rea! Vtiting books and offers skill training to students from elementary to advanced level. All the books are available in with-answers and without answers editions. Level Book Author Real Reading 1 with answers Liz Driscoll Real Reading 1 without answers Liz Driscoll th ce al Real Writing 1 with answers and audio CD Graham Palmer Cambridge ESOL:KET | Real writing 1 without answers Graham Palmer INOF Skis for fe: Entry 2 ue eer pe hi Real Listening & Speaking 1 without answers Miles Craven Real Reading 2 with answers Liz Driscoll Real Reading 2 without answers Liz Driscoll Pre-intermediate —— cere Real Witing 2 with answers and audio CD Graham Palmer Cambridge ESOL: PET INOF Skills for life: Entry 3 Real Writing 2 without answers Graham Palmer Real Listening & Speaking 2 with answers and audio CDs (2) Sally Logan & Craig Thaine Real Listening & Speaking 2 without answers Sally Logan & Craig Thaine Real Reading 3 with answers Liz Driscoll Real Reading 3 without answers Liz Driscoll Intermediate to upper.intermediate Real Writing 3 with answers and audio CD Roger Gower ‘CEF: B2 Cambridge ESOL: FCE —_| Real Wting 3 without answers, Roger Gower NOF Skil for fe: Level 1 OF Skil for Ife: Level | 2 istening & Speaking 3 with answers and audio CDs (2) | Miles Craven Real Listening & Speaking 3 without answers Miles Craven Real Reading 4 with answers Liz Driscoll Real Reading 4 without answers Liz Driscoll Advanced cna Real Writing 4 with answers and audio CD Simon Haines ‘Cambridge ESOL: CAE ting 4 without NOF Skills for life: Level 2 Real Writing 4 without answers ‘Simon Haines Real Listening & Speaking 4 with answers and audio CDs (2) | Miles Craven Real Listening & Speaking 4 without answers Miles CravenWhere are the teacher's notes? ‘The series is accompanied by a dedicated website containing detailed teaching notes and estension ideas for every unit of every book. Please visit wwww.cambridge.org/englishskils to ‘access the Cambridge English Skills teacher's notes. What are the main aims of Real Listening & Speaking 1? © To encourage autonomous learning by focusing on leamer training © Tohelp students develop listening and speaking sls in accordance with the ALTE (Association of Language Testers in Europe) Can-do statements. These statements describe ‘hat language users can typically do at different levels and in different contexts. Visit wawwalte.org for further information. What are the key features of Real Listening & Speaking 1? © tis aimed at elementary leamers of English at level A2 of the Council of Europe's CEFR (Common European Framework of Reference for Languages). © Itcontains 16 four page units, divided into two sections: Social and Travel, and Work and Study, © Real Listening and Speaking 1 units contain: * Get ready to fisten and speak warm-up tasks to get students thinking about the topic * Learning tip boxes which give students advice on how to improve their stening and speaking, and their leaming * Focus on activities which provide contextualized * Sound smart activities which focus on pronunciation practice in particular language or vocabulary areas * Class bonus communication activities for painwork and group work so you can adapt the material to suit your dasses * Did you know? boxes which provide notes on cultural or linguistic differences between English-speaking countries, or factual information on the topic of the unit * Can-do checklists at the end of every unit to encourage students to think about what they have leamt © It covers a wide range of highly practical activities that give students the skills they need to communicate effectively in everyday situations. © There are two review units to practise skis that have been introduced in the units. © Ithas an international feel and contains a range of native and non-native English accents. © It can be used as self-study material, in class, or as supplementary homework material. What is the best way to use Real Listening & Speaking 1 in the classroom? ‘The book is designed so that there is no set way to work through the units. The units may be used in any order, although the more difficult units naturally appear near the end of the book, in the Work and Study section, You can consult the uni-by-unit teachers’ notes at wwwacambridge org/engishsils for detailed teaching ideas. However, as a general guide, diferent parts of the book can be approached in the following ways: © Useful language: Use the Useful language lst in the ‘Appendices to preteach or revise the vocabulary from the unit you are working on, © Get ready to listen and speak: itis a good idea to use this section as an introduction to the topic. Students can work on these exercises in pairs or groups. Many of the exercises requite students to answer questions about their personal experience. These questions can be used as prompts for discussion. Some exercises contain a problem- solving element that students can work on together. Other exercises aim to darfy key vocabulary in the unit. You can present these vocabulary items directly to students © Learning tips: Focus on these and draw attention to them invan open class situation. An altemative approach is for {You to create a series of discussion questions associated with the Learning ti. Students can ciscuss their ideas in pairs or srl groups followed by open class feedback. The Learning tip acs as a reflective learning tool to help promote leamer autonomy. © Css bonuses: The material in these activites aims to provide freer practice. You can set these up carefully, then take the role of observer during the activity so that students cary out the task freely. You can make yourself available to help students or analyze the language they produce during the activity. ‘© Extra practice: These can be set as homework or out-of- class projects for your students. Students can do some tasks in pairs during class time. (© Can-do checkiists: Refer to these at the beginning of a lesson to explain to students what the lesson will cover, and agein at the end so that students can evaluate their learning for themselves. ‘© Appendices: You may find it useful to refer your students to these. (© Audioscripts: Occasionally non-native speaker spoken errors are included in the audio material. they are labelled Did you notice? in the audiosciipt and can be used in the classroom to focus on common errors.Where are you from? (ESET con ant ca ‘© When you meet someone you dont know, do you prefer ta talk orto listen? Tick ¥ the adjectives that describe you, sodable (_] friendly [_] shy [_} talkative [] polite |] easy-going [_] A 1. €§2 Listen to conversations aand b. Write a or b next to the correct picture (1 or 2). 2 €2 Listen again and complete the sentences. h Jake. Samantha. Vladimir Petro. Yoko Shirai 3 Which conversation (a or b) is more formal’ 4 €%2 Now listen to conversations ¢-g, Tick / Formal or Informal. Did you know ...? Formal informal In the UK, people often shake hands when ao "SG they first meet. In Japan, people give a bow. 6 4 Jn France, they sometimes kiss on each cheek e oO How do people in your country greet ‘oO Oo each other when they first meet? e—U o 10 @ Social and TravelB Listening - Exchanging Personal information €49 Listen to Daniela, Joshua and Shizuka talk about themselves. Complete the chart. is from isa lives in Daniela Joshua Shizuka Focus on ... saying hello 1 Complete the conversations using the words beld How well things bad Fine going @ A: Hello. Hows it going. 8: » thanks, bA: 1 B: cA: B: Imvery ‘thank you. And you? 2. Which conversation is formal; a, bor &? C Speaking - Taking the initiative Speaking strategy: Starting a conversation Where are you from? |)))9\'}-f Sound smart: Intonation to show interest 1 2 Listen to sentence a twice. Notice how the second speaker moves her voice up and down to sound more interested. So you work with computers? 2. €82 Listen to sentences b-g, Tick (7) which speaker sounds more interested, Speaker 1 or Speaker 2. 2 a teane oooooo0- oO Qo Oo oO oO €§@ Now listen and repeat. Try to make your voice move up and down to sound interested. Speak up! 1 Read the conversation starters (a-d) and match them to the 2 Imagine you are in these situations (1-4) 2. Terrible weather today, isn't it? b Excuse me. Is anyone siting here? ¢_I'm looking forward to the weekend. Hi, Great music, isn’t it? 1 ona train 2 ata pany 3 atwork Example: a 4 ata bus stop situations. Look at each picture and start a conversation. Speak your answers. You say: Hi. Great music, in't it?(Upht-q Where are you from? D Listening - Making small talk 1. €48) Listen to Ang and Teresa have a conversation. Tick ¥ the topics they talk about. wort C] amity L] home town sport 1] hobbies [1] holidays weather gardening L] 2 €49 Listen and complete these questions, a Where are you from. 2 b What do you © Are you 2 d_Do you have any ? € Do you enjoy your —_ £ Do you have any plans £0 the eaveenenennnne? 3 €8@ Listen again. Pause the recording after each question and answer with information about yourself. Example: You hear: a Where. are you from? You say: Vm from Paris 4 Look at these parts of conversations. A: Do you play golf? B Yes. | love goll, How about you? ‘A: Where are you from? B: 'm from Madrid, What about you? Gircld the correct answer. We use How about you and What about you to ‘ask the same question / ask a different question. 5 €9® Listen again. Pause the recording after each question. Answer the questions, then ask What about you? or How about you? Example You hear: a. Where are you from? You say: I'm from Paris. How about you? 12 & Social and Travel @booksmaniaE Speaking - Reacting (Focus on.. to what you hear saying goodbye Speaking strategy: 1 Complete the conversations using the words below. Responding to information See Good now Bye 1 €4® Look at the expressions you can use to respond with interest. Listen again to the conversation between Teresa and Ang and 8: Thanks for coming. | hope you have a safe journey. tick V the expressions you hear. ck. then, Have a good day. Oh yes. Oh, really? That's interesting. | didn't krow that. That's good, Which conversation is formal; a, b or c? How amazing! ‘Speak up! 2 E4D Listen to each statement and respond using one of the expressions above. If possible, ask a question, too. Example: You hear: Vm from Manchester. You say; Really? What's i lke? HAHA Can-do checklist Tick what you can do. Can do Need more practice {can introduce myself in formal and inforral situations. | can ask and answer questions about basic persona information. | can begin a social conversation and respond appropriately. | can greet people and say goodbye in a variety of ways 13Do you need any help? listen and speak b © Do you like going shopping for dothes? @Yes. \loveit! GitsOK — @ No, thate it! © Where do you usually buy your clothes? © Lookat the picture and identiy each item of clothing designer stores (] ‘markets [] department stores [_] catalogues [_] the intemet [_] _ shirt. (© Carlos is from Spain. He ing London, and goes shopping. Listen to the conversation and tick / the items he buys. a shit C1) a jacket L] a pair of shorts C] a pair of jeans L] asut 0 4B Listen again and answer the questions. a When does the sale finish? _todau. b How much does the shirt cost? ¢ Is the jacket in the sale? d_ What isthe jacket made of? © Where is the jacket from? f 8 h Does Carlos try on the shin? What size is the shirt? How much does Carlos spend? Learning tip Before you listen, always read the questions and make sure you know what information you are listening for (eg. a date, a name, a price, etc). 44 @ Social and Travel 3 €42) Now listen again and complete these ‘expressions. 2 Do you need any b Im just ¢ How. Would you like to Ok then. 4 Look at the expressions in exercise 3. Who do you think is speaking? Write C (customer) or 5 (shop assistant) for each expression (a-e) above. Complete the sentences using is or re. a How much.....jf..... this sweater, please? b How much these jeans? c _ this hat in the sale? Excuse me. Where the changing rooms? like these trousers. ..they in the sale? f How much . the black shoes over there? g What size __ . this jacket? h Where - the cash desk, please?Speaking strategy: Showing you understand 1 Read this part of Carlos’s conversation. Underline the expressions Carlos uses to show he understands. Assistant: That shins in the sale. Today's the last day. Carlos: Oh, right. Hmm. Wel, lke the colour. Assistant I's £20 in the sale. The normal price is for Carlos: Oh, OK. That’s quite good. Speak up! 2 Match the sentences (a-e) with the replies (1-5). 2 Yes, we've got this T-shirt in your size OK. Il go and try this on The changing rooms are over there. Oh, right. What size are they? lim sony, We haven't got ths in small Oh, right. Il pay by creditcard, These jeans are in the sale. Oh, OK. Il leave it. € I'm afraid we don't accept cheques. (OK. Il take it 3 Look at the replies. Which expression means: a filbuyit. b Lwon't buy it 4 €4) Imagine you are a customer in a clothes shop. Listen to the shop assistant and reply. Use an expression to show you understand, and say if you want to buy the item or not. Example: You hear: a No, I'm sorry. We haven't got this T-shirt in medium. You say: Oh, OK. I'll leave it, then. a Do you need any help? In English, the important words in a sentence have more stress. This means we say them louder. Listen to sentences a-<. Notice how the underlined words have more stress. 2 Do you need any help? bb That jackets in the sale © What size do you want? Thank you, Il take it. 2 €859 Listen to questions ej and underiine the important words that have more stress. How much is this hat? Ae these shoes in the sale? Where's the cash desk? Can | pay by cheque? Do you have this shirt in medium? J Where are the changing rooms, please? 3 49 Listen again and repeat each question, adding stress to the important words. 16Do you need any help? c (8 Ku is from Japan. She is shopping at a market in London. Did you know ...? Listen and write true (T) or false (F) for each statement. isa 2 Kumiko wants to buy acoat. —..,_e.She thinks isa bargain . ‘money. In Britain people often use b Itcosts £130. cee Theman says its haf price. uid instead of pounds: This bag Its made of leather. g. She decides to buy it for £100. ost twenty quid. (Notice that quid dts from France, fh She pays by creditcard. 7 isnever plural) In Britain, a fiveris a £8 note, and in the US ‘a dollar is often called abuck. 1 Before you listen, match each price (a-f) with a price tag (1-6). a ten dollars and fifty cents 4 . | b one ninety-nine 16 e350 | 2 €299 | 36 $450 | five euros and fifty cents —- —— —— d four dollars fifty © three fifty 46 gioso] 5 e550 | 6 £ two pounds and ninety-nine pence... 5 ae = lee 2 €6@ Listen to a-f andGircla\the prices that you 3. €48) Listen to a-f and write down the prices of hear. these clothes. a G3 £30 d £16 / £60 a Tshirt b $14/$40 e €17/€70 b jeans ¢ €15/€50 f $18/$80 © jacket. d shit € shoes . f jumper 16 @ Social and TravelE Speaking - In a clothes shop Speaking strategy: Asking a shop assistant for help 1 You can use these expressions to ask a shop assistant for help. Write the words in the correct order. 2 help / me. / you / Can / me, / Excuse / please? Excuse me. Can you help me, please? b me. / help / please? / Could / Excuse / you/ me, think / help / you / Do / you / could / me? Speak up! 2 €8 Number each line of the conversation in order (1-6), Then listen and check. Oh, OK. Can | ty them on? Excuse me. Can you help me, please? .. Ef, let me have a look. Here itis, They're £35. Yes, of course. How can I help? How much are these trousers? | can't find the price, .. Yes, of course. The changing rooms are over there. 3. €4@ Listen again. Pause the recording and repeat the customer's words. 4 Imagine you are a customer in a clothes shop. Use the ideas below and ask a shop assistant for help. Example: « ‘You say: Excuse me. Can you help me, please? How much are these shoes? a b ‘? edunid d e in the sale? . JHA AAA Tick what you can do, Can do Need more practice I can ask an assistant for help in a shop or market. | can ask questions in a clothes shop about size, price, etc | can show | can understand, | can understand numbers and prices. 7I'll have pizza, please FSSA listen and speak © How often do you eat out? ‘© What kind of restaurants do you like to go to? expensive restaurants [_] small, local restaurants [_] femily restaurants _] fast food restaurants] 1 €42 Listen to these sentences. Who do you think is speaking? Tick “ Customer or Waiter. Customer Waiter Oo00000000: OOOOOOOOSs 2. €69 Imagine you are a customer in a restaurant. Listen to the waiter’s questions. Match each question (ae) with a reply (1-5). a, 1 French onion soup, please. b \\ 2 No, thanks. rm full. just have a coffee, please. c \ 3 have steak, please. 44 ilhave a glass of mineral water, thank you. e 5 Yes, am. Thank you. 3. €6@ Listen again. Pause the recording after each question and say the correct reply. 18 @ Social and Travel 4 €£8 Listen to the questions once more. Use the ideas below to reply. Example: You hear: 3. Can | get you anything to drink? You say: I'l have @ glass of orange juice, please. bv : Did you know British English and American English are sometimes different. American English British English appetizer starter entiée ‘main course check = billB Speaking - Understanding the menu Speaking strategy: Asking about dishes on a menu 1 You can use the expressions in bold to ask someone to explain something on the menu. Excuse me. What's a Caesar Salad? What's in the Mexican Mixed Gril? Can you tell me what the House Special is, please? Speak up! 2 Look at the menu and imagine you are in a restaurant. You want the waiter to explai what these dishes are. What can you say? Speak your answers. Example: a You say: Excuse me. What's a Waldorf Salad? Menu Starters Vegetable Soup aWaldorf Salad Main course Steak : *Spaghetti Carbonara. ‘Mexican Chicken Desserts Fruit Salad “Summer Fruits Pudding Fithave pizza, please (9/3 Excuse me. What's Death by Chocolate, please? Sound smart Intonation in questions | €939 Listen to questions a-f and notice the intonation. —___ — er a Doyouwant dessert? —b Can take your coat? kets ly ¢ Where do you want to si — ee =” dd What would you like as a starter? 2 GrdBthe correct answer to complete the rule. For questions that have a Yes/No answer, your voice usually goes a) ... UP/DOWN... at the end of the sentence. For questions that begin Wr, your voice usually goes b) ... UP/ DOWN... at the end of the sentence. 3. €859 Look at questions ah. Decide if the intonation goes up of down at the end. Tick ¥ your answers, then listen and check, in. Could | have a menu, please? What do you recommend? Do you have a set menu? What soft crinks do you have? Can | have the bil, please? Is service included? What specials do you have today? Where's the toilet, please? Now lsten and repeat each question, using the correct intonation.(Um 1 have pizza, please C Listening - Talking about food 1 €19 Listen to four people talk about their food in a restaurant. Look at the menu. Which dish is each person describing? Bistro® Lunch menu |. What adjectives does each person use to describe their food? Flomatosouys 2 sucellent, tender, © Green salad b a. J sescanb Chicken cumy with rice Focus on ... Fish and chips words describing food Beef and vegetables 1 GrdBthe adjective that does not describe . each of these types of food, Frult solad i a salad: fresh, crunchy, fic) ¢ ice-cream: sweet, salty, creamy Apple pie and ice-cream | chicken: tender, spicy, sof tasty d_ sauce: mild rich, tough ®) : 2 Look at these words and expressions you can use to describe food. a9 Write each one in the correct column. allright, awful, delicious, excellent, not very good, OK, really tasty e e ® D Speaking - Giving opinions about food Speaking strategy: Asking for and expressing opinions —3_ €@9 Imagine you are eating these dishes. Listen to the questions from your friend, 1 You can use the expressions in bold to ask someone about thet. food: then use the ideas below to What's the soup like? How's your salad? ts the steak nice? iuipiy, Use the ndjecttvas be Focus on ... to help you. Speak up! Exampe: ear: 2 Imagine you are with some friends in a restaurant. Look at what a re You say: 1S very tasty. Example: a ° You say: What's your burger like? a be —— chicken b steak ne de 4 salad © spaghetti 20 © «= @ Social and TravelE Listening - Fast food Ina fast food restaurant, people speak quite quickly, and often they do not use full sentences. 1 €2 Listen to this conversation and complete the customer's order. cheeseburger fies a small. 2 €) Listen again. How much does the meal cost? _ Class bonus Work in groups of three or four. Choose one person to be the waiter. Use the Bistro 42 menu. Waiter: Take each person's order. Explain the dishes (on the menu where necessary. Then serve your customers! ‘Customers: Decide what to order. Ask the waiter to explain any dishes you don't know, During the meat describe each dish. T'll have pizza, please ® (a){s\(e) "Se Learning tip Ina fast food restaurant, look at the pictures around you and the words on the menu hoard like large regular and small E ‘bra practice Watch a cooking programme in English on satellite or able TV, or listen to a programme about food on the radio in English. Perhaps you can find a good recipe to ty ut at home! WW WAH Can-do checklist Tick what you can do. {can order @ meal in a restaurant. | can ask about dishes on a menu. {can talk about food and express my opinion | can ask about food and describe different dishes. | can say that | don't understand, WAWA 2This is your room [EEE listen and speak ‘© When you are studying abroad, do you think it is better to stay with a family or live with other students? © What are the benefits of each experience? Tick ¥ your answers. Jving witha ferrily living with other students bath ‘You can leam about the lifestyle and culture. Ly LU Lt ‘You can practise your English, 0 OC You can make fends easily. 5 t) 4 ‘You can try the local food, tH its relaxing and comfortable. O a ‘You can get help with your homework: Ll Ly C ‘© Which ofthese benefits are most important to you? A Speaking strategy: Meeting people for the first time Speak up! 1 Paula is a student from Brazil. She is staying with a family in 3 €@ Imagine you are staying Ireland. Read the conversation and notice the expressions in bold. with a family in England. You Mrs Woods: Paula, I'd like you to meet my husband. are meeting the family for Paula: Nice to meet you, Mr Woods. the first time. Listen to the Mr Woods: Nice to meet you too, Paula. Please call me Kevin. conversation and reply using Mrs Woods: And this is my daughter, Abigail. the expressions above. Paula Hello, Abigell. Pleased to meet you. Example: Abigail: Hi, How was your trip? You hear: .. , Paula; Itwas fine, thanks. Now, Vd Uke you to meet my wife, Card 2 Write the expressions you can use: Hello. Nice to meet you You say: & 2. to introduce someone (2 expressions) Nice 49 meek you, #00. pr ¢ to reply when someone says, ‘Nice to meet you" ¢ to tell someone your preferred name. 22 «= @ Social and TravelB Listening - Understanding directions 1. Match each expression (a-g) with a picture (1-7). on the left 4. = ne oo. fon the right at the top of _ at the bottom of 5 z | f at the end of, ma -eance 2 €83 Mrs Woods is showing Paula around the house. Listen and write the letter (a-h) of each room in the correct place on the plan. bathroom —d_ Mr/Mrs Woods’ room g_Paula's room h dining room b toilet © lounge Abigail's room f kitchen study downstairs 3. €49 Now listen to these sentences. Write true (1) or false (F) for each sentence. This is your room (()));)/j(4. Sound smart Linking words together 1 We often link words together when we speak. (£428 Listen to sentences a and b and notice how the words are linked. a Thisis the dining room and an the rightis the lounge. b The kitchen is on the left. 2 €98 Read sentences c-g. Underline the sounds that you think are linked. Then listen and check. My room is on the right. d It'sa big room with a view of the park. Tetesa picked up the bag and took it upstairs. f g We left our coats in the kitchen. Id like a cup of tea, please. 3 €929 Listen again and repeat each sentence. Practise linking the sounds. Focus on ... modal verbs 1 Read these sentences and match each modal v bold (2-<) with 2 meaning (1-4). a |ean watch TV in my room. 3 b Ihave to get up early every morning, _ ¢ Lean’t smoke anywhere in the building. 4. Idon't have to study at weekends, it's necessary. 2 It's not necessary. 3s possible. 4 It's not possible. 2. Complete these sentences using a modal verb from above. _.. watch what | a Thave my own TV so want. travel far to get to school. t's very keep the kitchen and bathroom. d play loud music at night, or have e _... §0 out in the evening, but we be back before midnight. fiz cook. Meals are included in the price.(Uniti This is your room C Listening - Understanding rules 1 €929 Listen to Mrs Woods explain some rules to Paula. Number each topic she mentions in order (1-6). house key washing clothes ... using the phone bathroom 1. meal times Paula's room 2 €829 Listen again and tick ¥ True or False for each rule. Tue Felse You don't have to be on time for breakfast. wa b Inthe moming, you can't use the bathroom until seven o'dock. LJ [) © You don't have to wash your towels and sheets, od You can do your washing on Saturdays. oo © You can't use the phone to call anyone. O00 f You have to come back home before 12pm. og D Speaking - Asking for permission Speaking strategy: Asking for permission 1 You can use the expressions in bold to ask for permission. Is it OK if watch TV? Do you think I could make a cup of coffee? Would you mind if I invite a fiend for dinner? Speak up! 2 Use the table below to make sentences asking for permission. Example: Do you think | could make a cup of tea? tun up a bath? IsitOK if! go out the washing machine? Do you think | could have the heating? Would you mind if use with some friends tonight? make a cup of tea? 3 Imagine you are staying with a family. You want to do these things. Ask for pert Example: a. You say: Is ib OK if | use the washing machine? ion politely.This is your room 4 E Speaking - Talking about your experience §@0000 Speaking strategy: Expressing opinions 1. Imagine you went on a study 1 You can use these words and expressions to give your opinion. eee Write each word or expression in the correct column. ae. a Where did you go? quite good great fantastic terrible very friendly b Where did you stay? (eg, with really helpful OK not verykind good fun _a bit boring a family, with other students) Describe the place you toe good. fun / Where was your room?) What rules were there? © Did you enjoy your experience? (eg. food, weather, dasses, etc) Speak up! 2. Now tell your dassmates. 2 Imagine you are studying English in Australia, and are staying with a family. You are telling a friend about your experience. Use the ideas below, and use the expressions above to help you. Example: a You say: The. food. at the school is tenible! a @ the food at the school b @ meals withthe family € © the family 4 the weather € © the school/clesses E ‘bra practice Think of an English-speaking country you would like to visit, and find out about studying there. Make a list of questions you want to ask, and phone the Embassy. Ask to talk to someone from the country ‘who can answer your questions. There may also be lectures you can go to giving more information. IAA AAA Can-do checklist Tick what you can do. can do Need more practice | can greet people and make introductions. I can understand rules. | can ask for permission, I can talk about a study abroad experience and give my opinion. I can understand directions. 2s= ne listen and speak © Tick V the services you use at your local post office send mail buy stamps: pay bills (eg. telephone, electricity) (] exchange foreign currency [_] apply for a passport [_] buy telephone cards [_] top up your mobile phone [-] © Match each British English word or phrase (ef) with an ‘American one (1-6) that means the same. s —_— ar a post 1 package postman 2 registered mail recorded delivery 3 bill 4 cheque 4 mailman e parcel 5. check f note 6 mai ful langu A Listening - Asking about 2 €@ Listen again. What does each person want services to do? frst class, stam 1 €@ Listen to these customers. Tick / where E one * you think each person is. 2 soda > Inabank — Ina post office d order anew 2 QO Yu e check his ’ Oo oO f senda : « O OQ g send a letter by . _... delivery ¢ QO ag e O oO 3 €422 Listen again and repeat each sentence. ‘Oo a s O o ie se Did you know ...? eratng D Inthe USA, people say an ATI, but in the UK iis Listen for key words to help you identify each place. usually called a cash machine ot cashpoint. It is also For example, if you hear stamps, then it must be a called a Bancomat in Italy, ‘Switzerland and many post office! other European countries, and an ABMin ‘Canada! What is it called in your on 26 @ Social and TravelB Listening ~ In a bank 1 €6@9 Listen to a bank clerk explain how to open a new account. What documents do you need? Complete the notes. AA iva he One first class stamp (\))/5)/i(i55 Proof of identity: passport, 2 €89 Listen to the bank clerk. Tick V the things you can do Prosf of address: with this bank account. Other documents: take out money [7] borrow money [_] pay in cash/cheques [] have a creditcard C] use a cheque book [1] Focus on... have a cash card [) money 1 Look at the phrases below. Can you complete the missing verbs? 3 €629 Listen to three short z ios banieccount ” conversations in a bank. b ‘aipereel What service does each z a new ches back person want? d acheque @ open a. bank account, ce e foreign currency b a f your balance . oe Match each word (a~e) with a definition (1-5). P transfer (v) 1 the amount of money you have in your account 4 Seo naa Wet = withdraw (v) 2. money you borrow from a bank esonto do? deposit (v) 3 to take money out from an account Paton loan (n) 4 to pay money into an account a fillin.a fom. 7 5 balance (n) C Speaking - Using a bank account Speaking strategy: Explaining what you want 1 €89 You can use these expressions to explain what you want. Listen again and write the customer (ac) next to the expression that they use. Vdlike to... Ineed to... Iwant to... Speak up! 2 Put the words in order to complete each sentence. 8 £200 / want / pay / account / my /into /1/ to | want to. pay £200. into my. account. b withdraw / to / like / $400 / td account / open / ke / to /'d / an to. move money from one account to another 3 Imagine you are in a bank. Use the ideas below to make sentences explaining what you want. ‘Example: a You say: 1d tke bo pay £100 into my account, bg d_ £1000 + bank account in Mexico € new account a7(URS One first class stamp D Listening - In a post office 1. 98) Listen to four conversations in a post office. What does ‘each customer want to do? Complete the notes. 2 send three postcards. to. by. b senda c senda d senda co E Speaking - Sending mail ‘Speaking strategy: Asking about services 11 €389 Listen to the conversations again. Tick / the expressions you hear, Can | send ths leter by airmail, please? How much isi to send this parcel by airmail? Can you weigh this for me, please? How much will it cost to send this by surface mail? How long will it take? How much does each person pay? @ £1.50. ‘Speak up! 2 Imagine you are in a post office. Use the ideas 3 €483 Now listen to a post office clerk. Use the below to ask questions. ideas below to have a conversation. Erampl: 6 Example You say: 1'd like to send. a. letter to Oman, please. You hear: How can | help you? a Pe to . a ze You say: 1 tke to see this parcel to Japan, pleas a send / parcel / Japan b No, not urgent ¢ How long / take / surface mail? 7x 72p dd OK / how much / airmail? € How long / take / airmail? f OK /send / airmail : a Lite Fit pase] cost = e Pee — Portugal / air mail / how long? f is weigh? /—> Canada / cost? 28 «= @ Social and Travel d Ss South Attica / surface mail / cost?F Speaking - Changing money Speaking strategy: Accepting or declining a service 1 9 Listen to conversations a-d and notice the expressions in bold. @ The commission is 2%. That's fine. Can | change some dollars, please? b We charge £3.50 commission. Hmm. I'l think about it, thanks © One euro will get you 67 pence ‘Yes, that’s OK. Here's my passport. One US doliaris 109 Japanese yen, | think 1'l leave it, thank you. 2 Which two expressions do you use a to accept a senice b to decline a service One first class stamp 5 Speak up! 3. G89 Now listen to the clerk in ss below to respond. Example: You hear: & Today's exchange rate from dollars to euros is 75 You say: That's fine. like to change $100 inko euros ¥ $100 > euros fx 8 ¥ £200 - dollars hex i ¥ €100 + pounds Work with a partner, Student A: You are a customer in a bank. Decide what setvices you want, then ask the clerk. Student B: You are a bank clerk. Answer the customer's questions. Then swap roles and role play a different conversation in 2 post offic. Go to a bureau de change. The person working there should be able to speak English. Ask to speak to them in English, and explain that you want to practise. if they agree, ask about the commission, the exchange rate for various currencies, and perhaps change a small amount cof money! IAI Can-do checklist, Tick what you can do. | can ask about and understand services in a bank. | can send different types of mail in a post office. | can ask about services and accept or dediine them. | can change money, ask about exchange rates and commission. Can do Need more practiceESSE listen and speak © Tick the things you do to keep heathy. ‘take regular exercise [] eat fresh fruit and vegetables [_] drink a lot of water] ‘© When was the last time you were il? aweek ago] amonthagoL] sixmonths ago] year ago (] ‘© Match each health problem (a-h) with e picture (1-8). a4. b acold. ¢ asore throat... d atemperature ._.. h sunbum A Listening - Health problems 1 €88 Listen and complete these three conversations. a What's the I don't. Oh, dear. tm alter? very well. ve got a bad __ ... to hear that © ‘Are you ox? Not really. | think ve got a . Uhope you feel... s00n. 2 88 Listen and check. Then look at the conversations. Find three expressions to write in each column below. 30 @ Socal and TravelB Speaking - Talking about health problems Speaking strategy: Showing sympathy 1 You can use these expressions to show sympathy when someone is ill. Oh, dear. 'm sorry to hear that. Poor you! How awful | hope you feel better soon. Speak up! 2 688 Listen to these six people tell you about a health problem. Reply to each person, showing sympathy. Example: You hear: @. U walked, home lastnight in the rain and. now U have a really bad. cold. You say: Oh dear. I'm sorry to hear thet. C Speaking - At the chemist's Speaking strategy: Asking about medication 1 You can use the expressions in bold to ask about medication at the chemist’s. Have you got something for sunburn? How many tablets should | take? What have you got for a headache? How much cream should | use? How often should | use the cream? Speak up! 2 Look at the pictures. Imagine you are at the chemist’s and you have these health problems. Ask for medication. Example: a You say: Excuse me. Have. you got something for teothache? a b d e Idon't feel very well (5/6 Focus on .. siving advice Complete each sentence using should or shouldnt. When you feel very ill you .. To keep healthy you _.. dink lots of water, smoke, eat fresh fruit and vegetables, _. exercise regularly. eat alot of fied food. 3 €489 Imagine you are at the chemists. Listen to the chemist and use the ideas below to have conversations. Example: You hear: Hello. Can | help you? You say: Yes. Have you got something for backache? You hear: Yes, you can try this cream. It's very good. You say: Ok, greab. How much should | use? ‘You hear: Just a small amount, tice a day. backache / how much? b asore throat / how many? ¢ a temperature / how often? da cough / how much? sunburn / how much? at(Umit 1 don't feet very well D Listening - Making an appointment 11 488 Adli, from Saudi Arabia, and Fernando, from Brazil, are phoning to make a doctor's appointment. Listen to each conversation and complete the information. E D Thursday Fernando 2 Can you remember how Fernando asks for an appointment? Complete the expression below. an appointment, please. Sound smart the schwa /2/ The schwa is a weak sound. itis pronounced /2/. tris Very common in spoken English, 1 459 Notice the schwas in these words. Listen and repeat. doctor water pharmacy ‘tablet sympathy 2. €989 Underline the schwas in these words. Listen and repeat. problem important conversation patient temperature 3. EBD Notice the schwas in these sentences. Listen and repeat. Have you got something for a headache? ‘What have you got for a sore throat? 4 €988 Underline the schwas in these sentences. Listen and repeat. Take regular exercise. | was ill a week ago. an | make an appointment, please? E Speaking - Confirming an appointment Speaking strategy: Checking important Speak up! details 2 €%9 Listen to the doctor's receptionist and use 1 Underline the expression that Adli and the ideas below to make an appointment. Use Fernando both use to check they understand your own name, and check the details using So important details. that’s . Adi So that's Doctor Brown on Thursday at 10.30. Exams Receptionist: That's right. ‘You hear: — Doctor Park's surgery. Fernando: $0 that's Wednesday at 3pm, with Doctor You say: Hello. dle to make an appointment, please. Villas, ‘a make / appointment Receptionist: Yes, that's fine. b Thursday aftemoon cv 4 (yourname) confirm: Doctor Park, Thursday, 4:30 32 @ Social and TravelI don't feel very well (5/16 Focus on ... imperatives 1 Look at these sentences that doctors often use to give advice to a patient. Notice the imperatives in bold. How do you make the imperative? + Drink a lot of water. — Don't eat unhealthy food. 2. Use these verbs in the imperative to complete each sentence. use work tty take stay go. drink one tablet twice a day. to work this week in bed for a few days. too much coffee. this cream every night. to relax and rest. to0 hard. F Listening - At the doctor's €65) Imagine you are at the doctor's, and the doctor is giving you advice. Listen to three doctors and tick / True or False. a Tue False 1 You've got a bad cold. og 2 You should take two tablets twice a day. Qo 3 You should drink lots of water. oo b 1 The doctor is not sure why you have backache. od 2. You should put some cream on every moming, oo 3 You should go back to the doctor's intwoweeks. ] O c 1. You've got the flu. oa 2 You should stay in bed and rest. og 3. You shouldn't work for three days. oa IH AA Tick what you can do. Can do Need more practice | can explain common health problems. {can make an appointment and confirm important details. | can ask for medication and understand basic instructions. | can express sympathy and give advice on health problems.Your passport, please EEE listen and speak (@ White the number of each tem (@-f) next te the correct picture (16). a pack a apessport b aboatingeard —¢ avisa b queue d afight number © hand luggage © goto { a suitcase/bag 1 Da-Ho is at London Heathrow airport. Before you listen to his conversation at the check-in desk, look at the questions and guess which words are missing. a Can! have your... icket......and _ please? B Did you YOUR yourself? ¢ How many bags are you... in? 4. Are there any sharp items in your ? € Would you like an aisle seat ora... seat? 2 €6 Now listen to the conversation and complete the questions in Exercise 1. 3 €433 Listen again and answer these questions. a When does the fight leave? ab 1:2 b What Gate does Da-Ho need to go to? What time should he go to the gate? 34 @ Social and Travel (@ Match each verb (@-e) with an expression (1-5), 1 your boarding card 2 the plane’ 3 atthe checkin deck 4 the gate 5: your bags Learning tip Its sometimes possible to guess ‘what someone is going to say before ‘they say it - especially in situations ‘where people use the same language every time (eg. checking in at an ‘airport or hotel). Did you know ...? ‘The largest airport in the world is King Khalid Intemational Airport in Riyadh, Saudi Arabia, Tt covers 81 square miles. London Heathrow, the busiest intemational airport in the world, covers less than § square miles,Your passport, please ||| )/)'7 B Speaking - Providing information Speaking strategy: Responding to Speak up! requests 2 €49 Imagine you are checking in at London 1 €88 You can use these expressions when you Heathrow airport. Listen to the check-in clerk give something to someone. Listen again to and use the ideas below to answer each Da-Ho's conversation and tick v the question. Use the expressions in Exercise 1 expressions you hear. where possible. a Here itis. Example: b Here they are. You hear: a. ¢ Here you are. Hello. Can | have your passport, please? d_ Here you go. (informal) You say: Yes, here it is, you gt av by cv d2 e V1 bag fx 8 Window C Listening - Going through immigration 1 €48 Da-Ho is arriving at Los Angeles International airport. He is speaking to an immigration officer. Listen and number the questions in the order you hear them (1-5). Where are you going to stay? _ What's the purpose of your visit? ‘Where are you travelling from today? _.. How long are you going to stay in the country? ....Do you have anything to declare? ry: ate ‘a Ks vere 2 E88 Tick / True or False for each statement. Then listen again and check. Tue False ») 2 Da-Ho is in Los Angeles on holiday. od a b He's got a meeting tomorrow. oo cc He has nothing to declare. goo d_ He's going to stay with some friends, og ble often) @ He's going to stay for a week. oo(Up? Your passport, please D Speaking - Answering questions Speaking strategy: Giving clear answers Speak up! 1 Look at some of Da-Ho’s answers to the 2. €49 Imagine you are talking to an immigration officer. immigration officer. Use the ideas below Where are you travelling from today? to answer the immigration officer's From London. questions. Where are you going to stay? Example: At the Orlando Hotel. Kou seo teed re are you trav today Does Da-Ho use full sentences? YES / NO Si vou: Be ole.” ue b Are his answers short? YES / NO Are his answers clear? YES / NO a from Cairo business ¢ nothing d Hilton Hotel 2 weeks ‘When you are giving information to an offic short, clear answers, |, give E Speaking - At the Information desk Speaking strategy: Asking for information Speak up! 1 Underline the expressions you can use to ask 2 Imagine you are at an information desk at for information. an airport. Use the ideas below and ask for Excuse me. Where can | get a taxi, please? information. Where can | hire a car? Example: Where can | find a bureau de change? You say: Where can | got a bus to the city centre? Where's the bus station, please? How can | get to the city centre? é > city centre? an you recommend a good hotel? change money? Focus on ... bus station? locations Match each expression (a-f) with a picture (1-6). 4 3 8 5 3 = 5 3 8 3 36 @& Social and TravelAt the meeting point Your passport, please 7 1 €82 Listen to two conversations at an airport Arrivals hall. Match each conversation (a or b) to the correct picture (1 or 2). MEETING POIN: 2 €%9 Listen again to the language the people use. Make notes. to greet each other Conversation 3 _Heased. to. meet yt. Conversation b 3 Which conversation is: informal formal... \With your partner, roleplay different conversations at an airport. Student A: You are a clerk at an aiport check-in desk. Ask the passenger questions and check their passport. Student B: You are an airline passenger. Answer the questions and show your passport. Then swap roles and role play a different conversation at the information desk and immigration to make an offer to say thank you Listen again to recording 45 from section D. Imagine you are going through immigration and a customs officer stops you to ask some questions. Ths time, answer each ‘question using your own ideas. JAW] HAHA A Can-do checklist Tick what you can do. tan check in at an airport and go through immigration, \ can provide information and give clear answers. | can ask for information about transport, facilities, ete. {can greet friends and people | don't know. Can do Need more practiceA single room, please 1 €42 Listen to these sentences. Who do you think is speaking? Tick V Receptionist or Guest. Receptionist Guest oo0000000 oo00000 juan Carlos is travelling in Germany. He goes into a hotel in Berlin to book a room. Listen to the conversation and complete each question he asks. 2 How muchis a. single. room..., please? Do you have any 7 . included? b c d eHow far is it to the . o 9) Now listen again and write the answer to each question (ae). BD ee © cine Fen & 38 = @ Social and TravelB Speaking - At the check-in desk Speaking strategy: Confirming details 1 Look at the conversations. Notice how the guest turns a statement into a question to check details. Guest ‘The room's got a view, hasn't it? Receptionist: Yes, that’s right. Guest: Breakfast is included, isnt it? Receptionist: Yes, that's correct. Speak up! 2 Number each line of this conversation in order (1-5). _ Thank you. I's a non-smoking room, isn't if? "Good. And breakfast starts at 6.30, doesn't it? Yes, 6.30, that's right. Enjoy your stay. Yes, that’s correct. All our rooms are non-smoking, _-1_ Here's your room key. Your room is 254. 3 €689 Listen and check. Then listen again. Pause the recording and repeat the guest's words. 4 Imagine you are going to stay in a hotel. Use the ideas below to check details about your booking. Example: You say: It's @ non-smeking room, isn’t it? a non-smoking room? b breakfast induded? ¢ on the first floor? dinner stars at eight? © a single room? f gota shower? A single room, please (1))/)18 Focus on .. making statements into questions ‘Make each statement a question by adding hasn't it? or isn't it? It’s @ double room, it's got a bath, My booking is for three nights, My room's on the ground floor... ‘The room's got a mini bay, The check-out time is eleven o'do The room's got aT, ne@ Asingle room, please C Listening 1 €%69 Listen to four people each describe their hotel room. Match each person (a-d) with a room (1-4). Describing your room 2 €@ Listen again. Write the comments (a-j) next to the person who makes them. Ithas a bath and a shower. Ws a bit smal, b c There's a nice view over the park Ulrike... @ The TV has lots of movie channels {Its pretty big and there's @ nice balcony. & The bed's huge. hh Ican make tea and coffee, too. i There's a mini-bar. j_ The air-conditioning is really good D He fa 1 €€8 John from London Brazil. He asks about fa the hotel. Listen to the receptionist and tick / the facilities that she mentions. restaurant ["] swimming pool [] fitness centre [] bar] giftshop [] business centre [] cer parking ) 2 49 Listen again and tick V True or False for each statement. Tue False a Breakfast is from 7.30 to ten every moming, og b The café is next to the gift shop. O go There is an talian restaurant on the fourth floor. [] 4. The bar closes at 2am oo @ The fitness centre is on the ground floor. oo 40 @ Social and Travel There's also a hairdryer, and an iron and ironing board. Read the questions that John asks. Then listen again to the replies the receptionist gives. Write the number of each question (a-f) next to the correct reply (1-6). Do you have intemet access here? Can | have a wake-up call? Is room service avaliable? ‘When's the check-out time? Do you have a laundry service? Can | have a newspaper in the moming, please?E Speaking - Dealing with problems Speaking strategy: Making a complaint 11 You can use the expressions in bold to complain about your room. Sorry to bother you, but there’s no towel in my room. I'm afraid that the light in my room doesn't work. Sorry, but my room is too cold. Speak up! 2 Imagine you are a guest in a hotel. Look at these problems and think of what you can say. Then complain to the hotel manager. Speak your answers. Example: @ You say: Sorry, but my room is very noisy. | think someone is playing music next door: 3 Now look at these problems and complain to the hotel manager. Speak your answers. There's no hot water in your bathroom. b You asked for a room with a bath, but there is only a shower. The television doesn't work. The bathroom is dirty and the toilet won't flush. e You ordered a meal from room service an hour ago, but you are still wating, Asingle room, please (\/))//i ‘Sound smart. Ajaf 1 983 Listen and notice the way do and you are linked. Do you /dja/ have intemet access? What time do you /dja/ serve breakfast? Do you /dja/ have any non-smoking rooms? What restaurants do you /jaf have? Do you /djal have a room with a Vien? 2 €883 Listen again and repeat each sentence. Practise the pronunciation of dja We Can-do checklist Tick what you can do, Can do Need more practice | can ask about services and facilities in a hotel | can make a reservation in a hotel | can check into a hotel and talk about my room. \ can make a complaint about common problems in a hotel. aWhen is the next train? listen and speak ‘© How often do you use public transport? every day [_] quite often [_] not very often [_] (©. Match each type of transport (@-h) with a picture (1-8). ‘Which do you like to use? a train b coach cc bus d_ metro eca f bigce g taxi h tram Pen A Speaking strategy: Buying a ticket 1 Stephen is buying a ticket at Singapore airport. Complete the conversation using these questions. Cam I have a single to the city centre, please? How long does it take? What time's the neat train? Which platform does it leave from? Clerk: Next, please, Stephen: a Je, sindle bo the, ctu centre, please? Clerk: A single? Of course, here you are. Speak up! StepHEN: Bo nnn i Clerk: Usually about thiny minutes 2 8 Listen and check. Then listen again. Pause Stephen: ¢. the recording after Stephen speaks, and Clerk: The next train's at 5.15. repeat his words. Stephen: do 2 ss Clerk: Platform 3. Over there. 3. €9 Imagine you are at London King's Cross Stephen: Thank you. station. Listen to the ticket clerk and use the Clerk: You're welcome. ideas below to have a conversation. Example: You hear: Next, please. You soy: Vd lke a return ticket to Cambridge, please. retum ticket / Cambridge how much? how long / take? next train? which platform? 42° @ Social and TravelWhen is the next train? 1 €f89 Listen to announcements a-d and complete the information. eRe eel to Time Did you know ...? Inthe UK, the metro is called the een underground or the tube. In the USA itis called the subway. a folia be Ullal Liverpool 2 €89 Listen to announcements e-j. Match each announcement (e-j) to the correct time (1-6). C r y 1 Look at three different ways you can say the time in English. 2 ten past twelve (2g) b ten minutes past wae twelve ten In American English people also say ten after twelve. 2 Match the times (1-8) to the clocks (ah). quarter pastten twenty-five to nine seven twenty a quarter to two ten past four twelve thirty nine fifty-five twelve twenty-five _ ezft aw B cess TE cee evaunune 3 69 Stacey works in South Africa. Look at her diary and listen to her talk about her day. 3 Now look at the times below. Say each one. Write the times in the diary. breakfast with Mes Jenson FR hoe. b meeting with Bob/Sean GAPE © 226 teen ce sales cepert d tnch with Dan Chester e@ © GEO Intemational eamq. | EF Tare from echoct bans