Vanessa Braggs

163 Walnut Gardens ♦ Cordova, TN 38018 vbraggs@memphis.edu ♦ 901-949-6158

_________________________________________________________________________________________________________________________
Objective: To gain a position that allows me the opportunity to sustain the goals of your professional and well-respected
company by displaying my efficient work ethic, expertise, transferable skills, and enthusiasm, as well as my academic
knowledge and bilingual capabilities, while continuing to obtain knowledge to enhance my long term career with your
company.

Education University of Memphis Memphis, TN

College of Professional Studies
• Major: Organizational Leadership
Relevant Coursework
• Spanish I,II, III, IV, and V • Anatomy and Physiology
• General Chemistry I and II • Medical Terminology
• Microbiology • Women’s Health
• General Biology I and II • Immunology
• Organic Chemistry • Genetics
• Biochemistry • General and Developmental Child
• Computer Orientation Psychology
• Business Administration • Computer Science

Honors and • Expanding your Horizons- Leader/Teacher 2010-2013

Activities • Women in Science and Engineering- Vice President 2012-2014
• National Society of Leadership and Success- Member 2011- Present
• Memphis 3.0- Community Ambassador 2017- Present
• Voice of the Employee (Express Scripts) - Communications 2017- Present
• New Memphis Embark 2018- Present

Experience United BioSource Corporation: An Express Scripts Company Memphis, TN

Patient Service Coordinator III November 2016- Present
• Maintain an accurate and complete documentation and system record of all inquiries in order to
continuously improve the customer service process and reduce potential legal concerns. Complete full
follow-up with regards to missing information from patients or healthcare providers including data entry
processing, documentation, and AE reporting per program guidelines.
• Handle inbound/outbound communications from patients, physicians, and/or physician advocates in a
polite and professional manner in accordance with the quality guidelines.
• Enter patient prescriptions, refills, physician orders, enrollment forms and other information into the
software system and maintain patient profiles in accordance with program rules.
 • Process order rejections and follow-up activities. Prescription annotation required.
• Additional duties as assigned.

United BioSource Corporation: An Express Scripts Company Memphis, TN

Reimbursement Specialist October 2015-November 2016
• Conducted benefit investigations, verified insurance benefits for patient and physicians’ office, and
submitted and obtained prior authorization as required by payer.
• Educated patients, prescribers, and others regarding program requirements, and facilitate referrals.
• Recognized adverse events, product quality complaint and potential risk events and forwarded information
to the appropriate team member for reporting to the manufacturer.
• Used effective and timely communication with prior authorization and/or patient enrollment status.

Prime Urgent Medical Clinic Collierville, TN

Medical Insurance and Administration August 2014-August 2015
• Maintained patient accounts by obtaining, recording, and updating personal and financial information.
• Coordinated with billing, customer collections, cash application and pricing departments to secure payment
on 2,000 plus patient accounts.
• Examined, verified, and analyzed a various amount of medical insurances.
• Checked patients in and out, collected co-payments, explained patient responsibility, processed referrals,
scheduled patients, and completed patient registration.
• Responsible for accounts receivable duties, verifying eligibility and benefits, and insurance follow-up.
• Aided various physicians in the diagnosis and treatment of patients.

The Academy of Gateway Murfreesboro, TN

Assistant Director and Administrator/ Teacher January 2013- July 2014
• Performed duties and held responsibilities as Assistant Director.
• Fulfilled the duties and responsibilities in the absence of the Academy Director.
• Key holder at The Academy of Gateway.
• Awarded the very first employee of the month of The Academy of Gateway.
• Nurtured the young, molding minds of the future, stimulating their physical, emotional, intellectual and
social growth.
• Conducted and documented daily reports by personally communicating with parents about their child’s
growth physically, mentally, and emotionally as well as their day to day behavior.

Skills •Communication: Speaks effectively, writes clear and concisely, listens attentively, provides efficient feedback,
negotiates/resolves differences quickly.
• Organization: Plans and assembles activities, meets deadlines, multitask, sets goals, handles details, manages
projects.
• Interpersonal: Works well with others, self-confident, understands others, motivates and supports others,
cooperates, counsels, represents.
• Computer: All Microsoft Office applications, i.e. Word, Excel, PowerPoint, Publisher, Access and Outlook. Also
Basic HTML (Internet and intranet).