MONSERRAT JIMENEZ

207 N. Wilkins Road, Haw River, NC

27258 | monserratjimenez8@yahoo.com | 336-380-1389

OBJECTIVE Seeking to apply my educational experience and work experience into the
professional work force in order to expand my skills.
EDUCATION THE UNIVERSITY OF NORTH CAROLINA AT GREENSBORO,
GREENSBORO NC
BACHELOR OF ARTS, COMMUNICATION STUDIES, MAY 2019
Minor: Sociology

Accomplishment: Lambda Pi Eta Inductee Fall 2017

Relevant Coursework: Communication and Community, Relational

Communication, and Communicating Ethically

ALAMANCE COMMUNITY COLLEGE, GRAHAM, NC

ASSOCIATES DEGREE IN ARTS MAY 2016
3.5 GPA, AB Honor Roll Fall 2010, History Club member

SKILLS & My skills include being proficient in Microsoft Office, Fluent in Spanish,
ABILITIES and working knowledge of Applicant Pro. My abilities include that I am a
quick learner, I am flexible, I can multi-task, I am dependable and I am
very detailed oriented.

EXPERIENCE TRAFFIC TEAM COORDINATOR SPORTS ENDEAVORS INC.

HILLSBOROUGH, NC JULY 2015 TO CURRENT
My responsibilities include maintaining appropriate phone and email
coverage within the contact center, monitoring real-time adherence,
assisting agents with computer issues, and providing daily reports on the
contact center call volume and email statistics.

HUMAN RESOURCE ASSISTANT SPORTS ENDEAVORS INC.

MEBANE, NC MAY TO JULY 2015 AND MAY TO JULY 2016
My duties included screening potential applicants for the Customer
Fulfillment Center, organizing orientation packets, and assisting the
Human Resource Manager.

CUSTOMER SERVICE REPRESENTATIVE SPORTS ENDEAVORS

INC.
HILLSBOROUGH, NC JULY 2011 TO JULY 2015
My duties ranged from assisting with telephone calls, resolving customer
complaints, issuing refunds, issuing replacement orders, and responding
to customer service emails.