Jacoby Cook

Exercise 3 pg.77

MEMORANDUM
TO: Plaza Management
FROM: Regional Manager of Rite Properties
SUBJECT: Plaza Resident Problems Memo
DATE: May 16, 2012

After reviewing your memo to the Plaza residents regarding the problems that management has
been experiencing, there are a few points that I would like you to consider editing before sending
it out.
You should be more specific with the subject line of the memo. Rather than just saying
“problems”, which is too vague, you should word it to specify that there are problems within the
complex that management is addressing. Also, please underline any actions you want the tenants
to take after reading the memo.
This draft of the memo comes off as very antagonistic. You should reword it in order to sound
more professional and less angry. We are running a business, and coming off as angry or rude
can cause us to lose tenants and future customers. I suggest taking out any language that sounds
angry or condescending. I have listed some of the examples and what you might want to change
them too.
 The “Okay?” in paragraph one should be omitted
 Omit the third and last sentences of paragraph two
 In paragraph three, be non-threatening when informing residents of the dangers of
tampering with the fire detectors.
Overall, you need to have a friendlier attitude when communicating with our residents. While I
know constantly repeating yourself can be frustrating, having angry and threatening language in
your official memo is not the most effective way to get your point across. Official
communications from management to our residents not only reflects you, but our business as
well. Please show restraint going forward and do not use these memos to vent your frustrations at
our customers.

Best Regards,

Jacoby Cook, Rite Properties Regional Manager