Exam 2 Review Guide

Norms
Team charters
Building trust
Table 8.2
Social Loafing
Group functions
Types of groups
Media (noise, richness, expense, exposure, competence)
Communication process, steps, responses, and characteristics
Nonverbal communication
Crowdsourcing
Alternative Dispute Resolution
Steps of value added negotiations
Conflict processes
Group cohesiveness
Contact hypothesis
Personality conflict
Escalation of commitment
Heuristics and biases
Bounded rationality
Influence tactics
Empowerment, Empowerment & management style, Types of empowerment, effects of
empowerment
Sources/types of power and each source’s effect on employees
Table 13.1
Transformational leadership, its characteristics and its implications
Negative traits of leadership
Servant Leadership
Laissez-faire leadership
Task and relationship oriented behaviors
Initiating and consideration behaviors
Fiedler’s situational leadership
Behavioral leadership theories
Rational decision making model
Harvard negotiation project
Impression management techniques
Emotional intelligence