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Daniel Maringa
Albet Mkandla
2012

Abstract
The firms in the textile industry have felt the pressures for tighter control
measures on quality. The pressure is being exerted both from within and outside the
organisation. Manufacturers Today, more than ever, change is essential to
satisfying expectations however that comes at a cost. Shareholders are also
interested in seeing a high return on investment thus management is constantly
pressured to keep costs under control so that profits are maximised. A failure to
adapt to the competitive environment, is tantamount to giving away the strategic
advantage to other competitors.

The researchers are to focuses on cost of quality that the ZGB firm is currently
facing, and their impact on the business. The researchers would also recommended
applicable quality management system that can be could be used to address the issue
of quality cost problems. Currently there is no documented quality management
system such that quality issues are not addressed in a systematic way at the same
time being controlled by production. In this paper the researchers will also look
looked at the effects of production controlling quality.
Due to the absence of a properly constituted quality department, the data on
quality is hardly analyzed or never analyzed. This robs the company of vital
information that is not only used in decision making but also knowing how the
business is performing.
The research seeks sought to determine the quality cost for period January 2012 to
September 2012 and also recommend recommended applicable systems to arrest the cost
of quality. The researchers would analyze of analysed rework reports, customer
complaints etc. to determine quality. Departmental analysis will also be was also
used to determine to need for a quality department.

List of Acronyms
COQ Cost of Quality
QC Quality Cost
P-A-F Preventive Appraisal Failure
RoQ Return on quality
COPQ Cost of Poor Quality
PDCA plan-do-check-act
ASQ American Society for Quality�s