Professional Documents
Culture Documents
You’ve been saving for months in order to take 8. Ask the students how they felt about the activity
your loved one to the smart new restaurant that has and invite whole-class feedback. Discuss examples
opened in town. You’re planning a glorious evening of good, effective complaint language you have
of fine food and romance. Unfortunately, the food heard and draw attention to any significant errors.
is appalling, the service is terrible and, to make Note: Clearly, cultural differences exist in this
matters worse, your date starts to feel ill halfway communicative area. It is important to bear this in mind.
through the meal and wants to go home before You may find you need to focus on intonation and word
dessert. What do you say to your waiter or waitress? stress during the feedback session.
Students work in pairs for a few minutes to Possible extension tasks
brainstorm things they would say.
• In the next lesson, students can work in pairs to
2. Write the students’ ideas on the board. You may role-play a real-life situation in which they have had
wish to include some of the following suggestions: to make a complaint or have wanted to, using the
• It was absolutely appalling! language learnt here.
• I’m very disappointed. • The students can write a letter of complaint,
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• It’s just not up to scratch. looking at how the language used in written
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Disgruntled diner
You are absolutely furious! You took your date out for a romantic evening
in one of the town’s best restaurants and it was a disaster. You decide to
complain to the waiter / waitress. Here are some of the things you might
want to mention:
• The brakes didn’t work, so you had to drive the car into a river to prevent a more
serious accident.
• The rear lights didn’t work.
• The seats were dirty and it smelled bad inside.
• There was litter in the glove box.
• The car was supposed to have a CD player but it only had a tape player. The radio didn’t work.
• You would like a refund and compensation to pay for your clothes and expensive camera (which
no longer works, as water got into it).
Lesson Share ROLE CARDS
• The car was not roadworthy and should never have been hired out.
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Dodgy car dealer
A holidaymaker has just returned to your car hire service without the car
he / she has hired. The car is in a nearby river. He / She is wet and angry.
These are some of the things he / she will mention:
• The brakes didn’t work, so he / she had to drive the car into a river to
prevent a more serious accident.
• The rear lights didn’t work.
• The seats were dirty and it smelled bad inside.
• There was litter in the glove box.
• The car was supposed to have a CD player but it only had a tape player. The radio didn’t work.
• He / She would like a refund and compensation to pay for his / her clothes and expensive
camera (which no longer works, as water got into it).
• The car was not roadworthy and should never have been hired out.
You are not happy that the car is in the river. You suspect the driver might have been drinking and
you will make this your excuse for not giving him / her a refund.
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