Nama:

1.Dwi Novita Anggraheni (13) as Narator and customer

2.Julinia Nur Azizah (18 ) as direktur and chasier

Kelas: XI Mipa 1

Wrong

On day,in hotel a customer wanted to check-out. Then,she went to chasier to pay for the bill.

Chasier :’’Good morning,what can I do for you?”

Customer:”Yes.I want to check-out. Here is key and I want to pay for the bill.”

Chasier :”wait a minute! I’ll check it.”

(a fiew minute later)

Chasier : “ok.here is the bill. You can check it before you pay the bill.”

Customer:”(read the bill) “I’m sorry. I think there is a mistake in this bill.”

Chasier :”sure? I think don’t so.because it’s your bill and in this bill there is your name and your

Signature”

Customer:” I’ts right my name but it’s not my signature and I don’t feel that I had ever eaten in this
hotel restaurant.”

Chasier :“but,in this bill it has been written that you ate in this restaurant last night.”

Customer:”that’s right. Last night I wanted to eat in this restaurant. But,this restaurant was very

Crowded. So, I decided to eat in other restaurant.”

Chasier :“but,in this bill it’s clear it has been written that you ate here.”

Customer:”I want to meet your directur.’’

Chasier :”wait a minute I will call him first.”

Customer:”yes.”

(A fiew minute latter)

Chasier:”you can go to his room now.”

 (Finally the customer go to directur room to talking about this problem)

Customer:”Good morning mam.”

Directur :”Good morning. What can I do for you?”

Customer:”I want to make clarification about my bill.I don’t feel that I have ever eaten in this hotel

restaurant. But, in this bill it had been written that I had been diner in this restaurant hotel

last night. Main while last night I ate in other restaurant.”

Directur:”I will check it. Please wait a minute.”

(a fiew minute latter)

Directur:”I’m sorry. It’s right that you didn’t eat in this restaurant last night. But it’s other person that

has same name with you.so,please for give us about this mistake . I hope you are not
disappointed about it.”

Customer:”yes.never mind . I hope it will not happen again in the future.”

Directur:”yes. Thank you so much.”

Customer:”you’re well come. Good morning.”

Directure:”good morning.”