KULLIYYAH / PUSAT: HOSPITALITI DAN P

PROGRAM: DIP PENGURUSA

NAMA PENSYARAH: MOHAMMAD AIZAD BI

STRUKTUR:

KURSUS: SD

SESI AKADEMIK: 201

Sistem ini dibangunkan oleh Mohamad Izril b Ishak untuk kegun

Sebarang masalah berkenaan sistem ini boleh diemelk
©INSANIAH2016
 HOSPITALITI DAN PERKHIDMATAN HALAL

DIP PENGURUSAN PELANCONGAN

MOHAMMAD AIZAD BIN MOHAMMAD BOKHARI

SDL 113

2016/JUL

TERUSKAN

ohamad Izril b Ishak untuk kegunaan staf akademik Kolej Universiti Insaniah.
erkenaan sistem ini boleh diemelkan kepada izril@insaniah.edu.my Versi 2.0b
 KULLIYYAH HOSPITALITI DAN PER
DIP PENGURUSAN PELA
SDL 113
MOHAMMAD AIZAD BIN MOHA

PERKARA
1. Masukkan CLO Kursus
2. Masukkan Topik Kursus
3. Masukkan Maklumat Item Soalan Ujian 1
4. Masukkan Maklumat Item Soalan Ujian 2
5. Masukkan Maklumat Item Soalan Peperiksaan Akhir
6. Masukkan Maklumat Pelajar
7. Masukkan Markah Pelajar
8. Lihat Ringkasan Maklumat Kursus & Item Soalan
9. Lihat Keputusan Pentaksiran
10. Lihat Pencapaian Pelajar Terhadap CLO & PLO
KULLIYYAH HOSPITALITI DAN PERKHIDMATAN HALAL
DIP PENGURUSAN PELANCONGAN
SDL 113
MOHAMMAD AIZAD BIN MOHAMMAD BOKHARI

PERKARA STATUS CATATAN

us √
rsus √
at Item Soalan Ujian 1 X
at Item Soalan Ujian 2 X
at Item Soalan Peperiksaan Akhir √
at Pelajar √
Pelajar
klumat Kursus & Item Soalan
ntaksiran
Pelajar Terhadap CLO & PLO

MUKA HADAPAN
 KULLIYYAH HOSPITALITI DAN PERKH
DIP PENGURUSAN PELANC
SDL 113
MOHAMMAD AIZAD BIN MOHAM

Provide initial self evaluation about working for a service org

CLO1 job

Discuss the image and the overall personal appearance that

CLO2 with people

CLO3 Describe the human relation skills in dealing with people inc

CLO4 Apply social and business etiquette

review the career and professional development in relation

CLO5 service organization.

CLO6

CLO7

CLO8

CLO9

CLO10
LIYYAH HOSPITALITI DAN PERKHIDMATAN HALAL
DIP PENGURUSAN PELANCONGAN
SDL 113
OHAMMAD AIZAD BIN MOHAMMAD BOKHARI

elf evaluation about working for a service organization and the skills required to the service

age and the overall personal appearance that help to built personal confidence when dealing

uman relation skills in dealing with people including the personal skills

d business etiquette

eer and professional development in relation to the management policies and practice of the
ation.
 KULLIYYAH HOSPITALITI DAN PERKH
DIP PENGURUSAN PELANC
SDL 113
MOHAMMAD AIZAD BIN MOHAM

Topik 1 Job and Industry Expectation

Job opportunities in the service industry
Job search process
Expectation of employers
Self evaluation

Topik 2 The Look of Success

Grooming for a profession
Making an impression
Hair care
Body care
Skin care and Makeup Techniques
Accessories for men / women

Topic 3 Wardrobe Analysis

Wardrobe Planning and Shopping
Build your professional wardrobe
Colour and fabric lines

Topic 4 Courtesy/ Commonsense, Office and Social Etiquette / Enter

Socio business grace
Handshake
Telephone etiquette
Dining etiquette
Remembering name
Sexual harassment on the job

Topic 5 Personal Effectiveness

Attitude
Values
Greetings
Art of conversation
Element / characteristic traits for success
Source of power
Self awareness

Topic 6 Personal Helth

Helth Foods
Physical Fitness
Topic 7 Managing Stress
What cause stress
Stress curve
Defence mechanisms
Coping / overcoming stress

Topic 8 Problem Solving

Problem solving and decision making

Topic 9 Customer Expectation

Importance of meeting customer expectation
How to exceed expectation

Topic 10 Travelling
Prepare for oversea travel

Topic 11 Communication
The communication cycle
Formal communication
Informal communication
Interpersonal communication
Barriers to effective communication
Overcoming barriers to effective communication

Topic 12 Success
Element of success
Positive character in work pklace
 LIYYAH HOSPITALITI DAN PERKHIDMATAN HALAL
DIP PENGURUSAN PELANCONGAN
SDL 113
OHAMMAD AIZAD BIN MOHAMMAD BOKHARI

ry Expectation
ties in the service industry
cess
employers

ccess
profession
ression

Makeup Techniques
men / women

ysis
ning and Shopping
essional wardrobe
ric lines

monsense, Office and Social Etiquette / Entertaning

grace

uette
e
name
ment on the job

tiveness

tion
acteristic traits for success
er

s
 ss
ess

anisms
oming stress

g
g and decision making

ctation
meeting customer expectation
expectation

ersea travel

n
ation cycle
nication
munication
ommunication
ctive communication
rriers to effective communication

cess
ter in work pklace
 INSANIAH LEARNING OUTCOME MANAGEMENT SYSTEM
KULLIYYAH HOSPITALITI DAN PERKHIDMATAN HALAL
DIP PENGURUSAN PELANCONGAN
NAMA PENSYARAH: MOHAMMAD AIZAD BIN MOHAMMAD BOKHARI SEMESTER:
KURSUS: SDL 113 TAHUN:
SESI AKADEMIK: 2016/JUL UNIT KREDIT:
TAHAP PENGAJIAN: DIPLOMA JAM PEPERIKSAAN:

A. PROGRAM LEARNING OUTCOME (PLO)

PLO1: Acquire in-depth knowledge and expertise in the vocations related to hospitality and tourism business. This includes planning, formulation and implementation of relevant policies

PLO2: To develop awareness of the dynamics of the operational and managerial aspects of the industry in order to inculcate the desire to pursue long life learning.

PLO3: Apply knowledge of hospitality related theories, consepts and operations with relationship to the Syariah comliant.

PLO4: Carry out duties and responsibilities in the professional and ethical manner, both according to business and Syariah perspectives.

PLO5: Communicate effectively through all modes, orally, graphically and in writing, and function effectively in culturally diverse, gender-diverse and multi-disciplinary teams.

PLO6: Evaluate contemporary issues in the hospitality industry and suggest potential solutions in the broader context of the organization and society.

PLO7: Participate in lifelong learning, career advancement activities, and keep up-to-date with knowledge.

PLO8: Identify, plan and execute viable projects related to the hospitality and tourism fields.

PLO9: Assume leadership responsibilities at work and in the society.

PLO10: Engage in lifelong learning for continuous professional self development.

CLO1: Provide initial self evaluation about working for a service organization and the skills required to the service job

CLO2: Discuss the image and the overall personal appearance that help to built personal confidence when dealing with people

CLO3: Describe the human relation skills in dealing with people including the personal skills

CLO4: Apply social and business etiquette

CLO5: review the career and professional development in relation to the management policies and practice of the service organization.
C. RINGKASAN ITEM UJIAN

C1-C2 C3-C4 C5-C6

MARKAH KOGNITIF (%) (%) (%) JENIS SOALAN (Bilangan)
ITEM (%)
#N/A #N/A #N/A T/F MCQ Mat FiB SA SE StE
Ujian 1 0 0 0 0 0 0 0 0 0 0 0
Ujian 2 0 0 0 0 0 0 0 0 0 0 0
Peperiksaan Akhir 100 40 40 20 0 0 0 0 0 0 10
Jumlah 100 0 0 0 0 0 0 10

D. PENGLIBATAN CLO DALAM ITEM UJIAN

ITEM CLO1 CLO2 CLO3 CLO4 CLO5

Ujian 1 0 0 0 0 0
Ujian 2 0 0 0 0 0
Peperiksaan Akhir 0 0 0 0 0
Jumlah 0 0 0 0 0

E. PENGLIBATAN PLO DALAM ITEM UJIAN

ITEM PLO1 PLO2 PLO3 PLO4 PLO5 PLO6 PLO7 PLO8 PLO9 PLO10

Ujian 1 0 0 0 0 0 0 0 0 0 0
Ujian 2 0 0 0 0 0 0 0 0 0 0
Peperiksaan Akhir 0 0 0 0 0 0 0 0 0 0
Jumlah 0 0 0 0 0 0 0 0 0 0
Tarikh disediakan:

Disediakan oleh: Disemak oleh:

………………………………………………… ……………………………………………………………

( ) ( )
COME MANAGEMENT SYSTEM
DAN PERKHIDMATAN HALAL
AN PELANCONGAN
#N/A
#N/A
#N/A
#N/A

is includes planning, formulation and implementation of relevant policies

to inculcate the desire to pursue long life learning.

comliant.

nd Syariah perspectives.

ulturally diverse, gender-diverse and multi-disciplinary teams.

ntext of the organization and society.

 job

g with people

e service organization.
Disahkan oleh:

……………………………………………………………

( )
 INSANIAH LEARNING OUTCOME MANAGEMENT SYSTEM
KULLIYYAH HOSPITALITI DAN PERKHIDMATAN HALAL
DIP PENGURUSAN PELANCONGAN

KURSUS SDL 113 QUESTION LEVEL

PENILAIAN UJIAN 1 COGNITIVE LEVEL
PEMERIKSA MARKS (%)
PROPOSED MARKS (%

MARKAH UJIAN 0
PERATUS SEBENAR

JENIS SOALAN: (T/F - True/False; MCQ - Multiple Choice Question; Mat - Match; FiB - Fill in the Blank; SA - Short Answer; SE - Short Essay; StE - Structured Essay)

C1 C2 C3

NO TOPIK PLO CLO

JENIS SOALAN MARKAH JENIS SOALAN MARKAH JENIS SOALAN MARKAH
JUMLAH 0 0 0
 OUTCOME MANAGEMENT SYSTEM
ALITI DAN PERKHIDMATAN HALAL
URUSAN PELANCONGAN

QUESTION LEVEL EASY MEDIUM HIGH

COGNITIVE LEVEL C1-C2 C3-C4 C5-C6
MARKS (%) 0 0 0
PROPOSED MARKS (%) #N/A #N/A #N/A

- Short Answer; SE - Short Essay; StE - Structured Essay)

C4 C5 C6
JUMLAH
JENIS MARKAH
JENIS SOALAN MARKAH JENIS SOALAN MARKAH MARKAH
SOALAN

0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
 0
0
0
0
0
0
0
0
0
0
0 0 0 0
 INSANIAH LEARNING OUTCOME MANAGEMENT SYSTEM
KULLIYYAH HOSPITALITI DAN PERKHIDMATAN HALAL
DIP PENGURUSAN PELANCONGAN

KURSUS SDL 113 QUESTION LEVEL

PENILAIAN UJIAN 2 COGNITIVE LEVEL
PEMERIKSA MARKS (%)
PROPOSED MARKS (%

MARKAH UJIAN 0
PERATUS SEBENAR

JENIS SOALAN: (T/F - True/False; MCQ - Multiple Choice Question; Mat - Match; FiB - Fill in the Blank; SA - Short Answer; SE - Short Essay; StE - Structured Essay)

C1 C2 C3

NO TOPIK PLO CLO

JENIS SOALAN MARKAH JENIS SOALAN MARKAH JENIS SOALAN MARKAH
JUMLAH 0 0 0
 OUTCOME MANAGEMENT SYSTEM
ALITI DAN PERKHIDMATAN HALAL
URUSAN PELANCONGAN

QUESTION LEVEL EASY MEDIUM HIGH

COGNITIVE LEVEL C1-C2 C3-C4 C5-C6
MARKS (%) 0 0 0
PROPOSED MARKS (%) #N/A #N/A #N/A

- Short Answer; SE - Short Essay; StE - Structured Essay)

C4 C5 C6
JUMLAH
JENIS MARKAH
JENIS SOALAN MARKAH JENIS SOALAN MARKAH MARKAH
SOALAN

0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
 0
0
0
0
0
0
0
0
0
0
0 0 0 0
 INSANIAH LEARNING OUTCOME MANAGEMENT SYSTEM
KULLIYYAH HOSPITALITI DAN PERKHIDMATAN HALAL
DIP PENGURUSAN PELANCONGAN

KURSUS SDL 113 QUESTION LEVEL

PENILAIAN PEPERIKSAAN AKHIR COGNITIVE LEVEL
PEMERIKSA Mohammad Aizad bin Mohammad Bokhari MARKS (%)
PROPOSED MARKS (%

MARKAH UJIAN 100

PERATUS SEBENAR 100

JENIS SOALAN: (T/F - True/False; MCQ - Multiple Choice Question; Mat - Match; FiB - Fill in the Blank; SA - Short Answer; SE - Short Essay; StE - Structured Essay)

C1 C2 C3

NO TOPIK PLO CLO

JENIS SOALAN MARKAH JENIS SOALAN MARKAH JENIS SOALAN MARKAH

1 Art of conversation StE 10

2 Values StE 10
3 Helth Foods StE 10
4 Handshake StE 10
5 Interpersonal communication StE 10
6 Problem solving and decision making
7 Source of power StE 10
8 Accessories for men / women
9 Importance of meeting customer expectation StE 10
10 Dining etiquette
JUMLAH 10 30 30
 OUTCOME MANAGEMENT SYSTEM
ALITI DAN PERKHIDMATAN HALAL
URUSAN PELANCONGAN

QUESTION LEVEL EASY MEDIUM HIGH

COGNITIVE LEVEL C1-C2 C3-C4 C5-C6
MARKS (%) 40 40 20
PROPOSED MARKS (%) #N/A #N/A #N/A

- Short Answer; SE - Short Essay; StE - Structured Essay)

C4 C5 C6
JUMLAH
JENIS MARKAH
JENIS SOALAN MARKAH JENIS SOALAN MARKAH MARKAH
SOALAN

10
10
10
10
10
StE 10 10
10
StE 10 10
10
StE 10 10
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
 0
0
0
0
0
0
0
0
0
0
10 20 0 100
 KULLIYYAH HOSPITALITI DAN PERKHIDMATAN HALAL
DIP PENGURUSAN PELANCONGAN
SDL 113
MOHAMMAD AIZAD BIN MOHAMMAD BOKHARI

Bil Nama Pelajar No Matrik

1 NURUL FADHLINA BINTI MOHAMMAD HUSNI M141026040
2 SITI KAMILAH BT KAMARUDIN M141011540
 INSANIAH LEARNING OUTCOME MANAG
KULLIYYAH HOSPITALITI DAN PERKHID
DIP PENGURUSAN PELANCON
NAMA PENSYARAH: MOHAMMAD AI
KURSUS: SDL 113
SESI AKADEMIK: 2016/JUL
TAHAP PENGAJIAN: DIPLOMA

PENGUKURAN 1

PENGUKURAN 2

PENGUKURAN 3

PENGUKURAN 4
STATUS
NO NAMA PELAJAR NO. MATRIK
1 NURUL FADHLINA BINTI MOHAMMAD HUSNI M141026040
2 SITI KAMILAH BT KAMARUDIN M141011540
E MANAGEMENT SYSTEM
PERKHIDMATAN HALAL
ELANCONGAN
OHAMMAD AIZAD BIN MOHAMMAD BOKHARI

16/JUL
PLOMA

UJIAN 1
PENGUKURAN 5

CLO PLO SOALA

N
UJIAN 2
AN 2
PEPERIKSAAN AKHIR

7
8

10
 INSANIAH LEARNING OUTCOME MANAGEMENT SYSTEM
KULLIYYAH HOSPITALITI DAN PERKHIDMATAN HALAL
DIP PENGURUSAN PELANCONGAN
NAMA PENSYARAH: MOHAMMAD AIZAD BIN MOHAMMAD BOKHARI
KURSUS: SDL 113
SESI AKADEMIK: 2016/JUL
TAHAP PENGAJIAN: DIPLOMA

PENGUKUR PENGUKUR PENGUKUR PENGUKUR PENGUKUR UJIAN 1 UJIAN 2

NO NAMA PELAJAR NO. MATRIK AN 1 AN 2 AN 3 AN 4 AN 5

(a) (b) (c) (d) (e) (f) (g)

1 NURUL FADHLINA BINTI MOHAMMAD HUSNI M141026040
2 SITI KAMILAH BT KAMARUDIN M141011540
 OUTCOME MANAGEMENT SYSTEM
LITI DAN PERKHIDMATAN HALAL
URUSAN PELANCONGAN
MOHAMMAD AIZAD BIN MOHAMMAD BOKHARI
SDL 113
2016/JUL
DIPLOMA

JUMLAH MARKAH PEPERIKSAAN JUMLAH PEMUTIHA MARKAH

PEN. BERTERUSAN AKHIR MARKAH GRED N AKHIR GRED AKHIR
SEMASA

R1=a+b+c+d+e+f+g (h) R2=R1+h (i) R3=R2+i

0.000 0.000 0 F 0.000 F
0.000 0.000 0 F 0.000 F
 INSANIAH LEARNING OUTCOME MANAGEMENT SYSTEM
KULLIYYAH HOSPITALITI DAN PERKHIDMATAN HALAL
DIP PENGURUSAN PELANCONGAN
NAMA PENSYARAH: MOHAMMAD AIZAD BIN MOHAMMAD BOKHARI SEMESTER: #N/A
KURSUS: SDL 113 TAHUN: #N/A
SESI AKADEMIK: 2016/JUL UNIT KREDIT: #N/A
TAHAP PENGAJIAN: DIPLOMA JAM PEPERIKSAAN: #N/A

A. PENCAPAIAN CLO

CLO PENCAPAIAN SASARAN

PENCAPAIAN DAPATAN Pencapaian CLO Pelajar
PELAJAR (%) SEBENAR
(%)
12.00

CLO1 0 10.00
CLO2 0
8.00

Peratus Pencapaian
CLO3 0
CLO4 0 6.00

CLO5 0 4.00

2.00

0.00
CLO1 CLO2 CLO3 CLO4 CLO5
Hasil Pembelajaran Kursus

B. PENCAPAIAN PLO
 SASARAN
PENCAPAIAN DAPATAN
PLO PELAJAR (%) PENCAPAIAN SEBENAR Pencapaian PLO Pelajar
(%)
12.00
PLO1 0
PLO2 0
10.00
PLO3 0
PLO4 0
8.00
PLO5 0

Peratus Pencapaian
PLO6 0
6.00
PLO7 0
PLO8 0
4.00
PLO9 0
PLO10 0
2.00

0.00
PLO1 PLO2 PLO3 PLO4 PLO5 PLO6 PLO7 PLO8 PLO9 PLO10

Hasil Pembelajaran Program

C. LAPORAN PENILAIAN KURSUS

D. CADANGAN PERUBAHAN/PENAMBAHBAIKAN

PELAKSANAAN SEMASA CADANGAN PERUBAHAN/PENAMBAHBAIKAN JUSTIF

Tarikh disediakan:

Disediakan oleh: Disemak oleh: Disahkan oleh

………………………………………………… …………………………………………………………… ………………………

( ) ( ) (
 TCOME MANAGEMENT SYSTEM
TI DAN PERKHIDMATAN HALAL
USAN PELANCONGAN
#N/A
#N/A
#N/A
#N/A

Pencapaian CLO Pelajar

CLO1 CLO2 CLO3 CLO4 CLO5

Hasil Pembelajaran Kursus
 Pencapaian PLO Pelajar

PLO1 PLO2 PLO3 PLO4 PLO5 PLO6 PLO7 PLO8 PLO9 PLO10

Hasil Pembelajaran Program

JUSTIFIKASI
Disahkan oleh:

……………………………………………………………