New Edition BASIC SURVIVAL International ere for Professional People PETER VINEYNew Edition BASIC SURVIVAL International Communication for Professional People PETER VINEY A MACMILLAN —__S—_=— Ss Contents Chart Sy offering to pay offering: Let me / i! TOPIC UNIT COMMUNICATION GRAMMAR AREAS CULTURE FILE [1 Onboard Boarding an apne: 0.60; locaton: ‘On an aplane Understanding numbers omonstatives: tis, hat [EME 2 Ietight meats | Requesting and oneing lees, thanks oe In-tight meats ME 8 Landing cara Personal deals; forming tobe: presents Doyouave..? [aseng aueaions | [4 Welcome tothe | Arvin by air: amily relationships imperatives: was (oom! onans | usa present continuous | [5 Baygageintal | identtying Yoaggage) imperatives; warings: ‘States and provncas lermonstratives; Which one? BEIM © Aride downtown | Tansportation; requesting internation | How much? (price) ‘ransporttion rom How many? (quant); Can help you? | pons [7 Hlotelcheck-in | Checking nto a hotel ‘Do you / Does it have ..? Hotel reservations IES Anappointment | Making an appointment: tine Present continuous, Aopointments resent continuous ture | IE 9 Sreakiestbufet | Meking request; recommending Theres. There are Hotel breakasts ‘countabia va, uncountable (EN 10 Hotel reception | Requests; aiy, problems can requests Language in Canada foryou / Pim J hor Tiles (EM 11 Cty guide Describing places: adjectives Home towns locaton; facts and figures bbe/ have compared EIB 12 Concieedesk | Asking forand ging directions prepositons of pace; instructions | Speling TE 18 Wrong number | Telephone cals; apologies: present simple: want / wants; Phone pads asking fr repetition May help yous? BM 14 Ataxirice Making change oping What do you d0?: Where are you going Tipe, taxa | WEI 15 troauctins | invoducing youself inireduction formulas: introductions | tang about acquaintances ‘gro9tings and responses TE 16 erarios Timetables; fixed arrangements ‘ing to tre, Dates Present simple timetabie tue BB 77 Veto Fecoving vistors offering; inroduetons | would ike; going to (do) Wecoming 18 Connections | Telephoning: recorded information frequency adverbs; present simple Phone phrases | IB 19 Festtood Requesting and paying for food Fate ..sand or Taxes | (EM 20 Git stom ‘Shopping for git How much?; How old? Traveler's checks Wht size?; demonstratives 21 Smalltalk Staring conversations; aking about opinions] possessive pronouns: superatves | Topic af conversation 22 Foutnes Routines and habits; irwtations recent simple; equency Routines | soquonce words M23 Yourcompany | Taking about your work in charge /responsibie for, (Companies, es companies; orgarizatons reports 0 24 Linch ‘Suggesting lunch; erring hint; suggestions: Let's /How about ..7: [Paying Mbusiness Hl Socializing Ml Tavel «ME Hotels «MI Money ll Food & Drink CommunicationsTOPIC UNIT ‘COMMUNICATION GRAMMAR AREAS. [CULTURE FILE 1 125 Deaing win problers| Checking aut; ote! problems lj woot Ternulas time words (xgeney) | Hote facies BEIM 26 Arrangements [Making appoiniments; booking fights | wil / went future uses; air avo hubs ana Let me spokes: IM 27 Meeting people | Introducing others; meeting new people; | want / he + infrtive; Frendy names, ites forma gratings 900% glad + inte: enjoy ook forward to + ing form M28 About yoursett [Talking about yourself; personal history | past simple: was / ware Degrees was bom; How long? © 29 Phone systems | Gotting through on the phone: apologies_| when as a connector Phone systems want + you + infinitive [30 Potteinqivies | Stating conversations past simple: had, wen Friendly questions sking about the past was, were 8 Laundry (Checking information asking about launcry | past simple: f00k ff, called, tol, put | Clothes E82 Directory assistance| Asking for information; telephone services| giving instructions Emergency codes TE 85 Atvactons Desorbing places; asking about plans | gong to future Atractions TE © Svogestions | Apotogizing; suggestions; avico ] modal: shouts / wi usc ofce nous Why con't you? ete ‘35 The menu (Ordering a meal describing food Tee... /Tthave Whar woutd yu Ike?) Food words yeu TM 86 Atmotabe Receiving food orders; etiquette requests: could / may can Starting @ meal toasting who / whose; possessive, reflexive pronouns; poss. adjectives 37 Interests Leisure interests; kes and dstkes ke don’ tke + ing for; Sports {9003 / bad at + ing form WM 28 ema ‘ermal tho internet; business messages | instructions The internet TE 29 Sates tak Persuasion; making a sales piton passives; supetatives (biggest; was | Brand names [E40 Fightseeing Vacations; narrating past simple narativ Fightsscing ‘regular /iegular verbs TH 41 Lets make a deat | Comparing things: business deals ‘past ably: could / couldn't Business comparisons ‘move, less, fewer, comparatives biaged| [Hi 42. Attheaipor | Checking in orfigts; cocurty checks | past simple; formulas with Standing in tine present perfect: none, all WHIM 49 Checking out | Hotel check-out: using credit cards mixed tense review dl wil / going to | Minibars 44 Your cabin Describing rooms and facitios looking forward to, hope, wont Traveling by sea [45 Matong tients | Starting conversations; bocoming friends | co, so far than: verbs of perception: | Question intonation (ook, tasto EB 46 Souvenirs ‘Shopping and bargaining would tke; passives; made of /raco in| Bargaining I 47 Good news {Giving and receiving news _ask / al (someone) to do; Reacting to bad news going to / have fo / want fo / need to TE 48 Goodbye ‘Saying goodbye; thanking vl going to future; Goodbyes someone for alp predicting ‘Transcripts pages 55-S8, Communication Activites ps, §-7D, Grammar Flas ps. 71-80, Vocabulary Files ps. 81-82, Culture les om page 84ees Introducing the course ¥ Order a meal and a drink. Use the menu and the pictures. E ss = f % Pa - o.. Pam 2 = ri & = — a a See ageed 3 Landing card —y 1 fly Convorsation A Josie Campbell is British. She is on an airplane flying from Vancouver to San Diego Flight Attendant: Excuse me, ma'am. Are you an. American citizen? Josie: No. No, 'm not. Flight Attendant: Do you have a visa for the United States? Josie: Yes, | do, Flight Attendant: Can you complete is card? It's for immigration, Josie: Allright. Uh, do you have a pen? Flight Attendant: No, | don’t. Sorry. 10M Conversation 8 dosie: Excuse me, do you have pen? Edgar: Yes, do. dosie: Un can borow i? Edgar: Dont you have one? dosie: No, Edgar: Hun. al ight. There you go. Josie: Thankyou 1 [2 Fy on the airplane there are instructions on video about the immigration form. Listen to the instructions, and complete 2 the U.S, Arrival Record with true information. 2 COMMUNICATION ACTIVITIES Student 1 - Go to Communication Activity A : Student 2 - Go to Communication Activity N Asking questions 111 Hy Conversation C Josie: Here's your pen b Edgar: vo you here on vacation? dJosie: No, m not. 'm here on business Edgar: A you Bish? Josie: Yes, 1am, but | work in Vancouver Edgar: | workin Vancouver, 00 Josie: Are you Canackan? Edgar: No, 'm an American citizen, en, 3 Which question or questions do the replies match? Write A, B or C. Then practice Conversation C. Questions Replies ‘A Are you here on vacation? _Yes, | am B Are you here on business? _No, I'm not. 'm here © Why are you going on business. to San Diego? No, I ive in San Diego. —— I'min college there. I'm visiting friends. Pm visiting family, _ It's a business trip, I'm not. I'm changing planes there,Hy Conversation A Inmigration Control in San Diego, California, Listen and practice in groups of three. Immigration: ... From Taiwan? How long are you staying? Woman: One week. Immigration: Fine. Enjoy your stay. Guard: Step this way. Please stand behind the yellow ling ... Please stand behind the yellow line ... Go ahead, ma’am, Booth four... Step this way Immigration: Good afternoon, ma'am, Your passport, please, Josie: There you go. Immigration: How long are you staying in the U.S.A? Josie: About two weeks, Immigration: Thank you... that's it. Welcome to the United States, and enjoy yaur stay. 4 Welcome to the U.S.A, © Conversation B Guard: Please pick up your bags, and walkthrough to Customs Control. Please pick up your bags, ang walk through to Customs Control Customs: Welcome to the United States, Where are you traveling from? Josie: I'm traveling from Vancouver. Customs: Ave you British? Josie: Yes, lam, Customs: My grandiather's Brilish! He was born in York Do you know York? Josie: Yes, Ido. its a lovey city. ‘Customs: Do you have any prohibited items? Josie: No, | don't Customs: OK. Enjoy your stay here, Josie: Thank you. 5 fy Listen. Number the instructions in the correct order from 1 07, Go to Booth fifteen. Then please take your bags, Please show your passport. Jakob Sikorsky ‘Grandia Step right up to the yellow line. Proceed to customs control Please step this way, sit But please stand behind it rsa, Poland oooceco 2 Look at Suzanna’s family tree and make sentences. Use Vocabulary File 3, Frankie's her grandfather. He's Italian-American. He was bom in Italy. Maria Suarez Grandmater b. Monterey Mexico Frankie Rossi Ingrid Svenson Geandtather randmother brian aly “Tb. Stockhoim Sweden Jakob Sikorsky Annie Rossi Patter — Mother b.Los Angeles b. New York Cy ‘Suzanna Sikorsky chicago116 The Baggage Hall at Vancouver International Aiport. Alicia's waiting at the carousel. So is Jack Hudson. That's my bag over there, and | can't reach it ack: Which ane? This one? Alicia: No, not that one. The red one. Jack: Phew! There you go. Alicia: Oh, and tho Jack: Which anes? Alicia: Those two blue ones and that aluminum just a minute lease be carefull Don't stand on the carousel Jack: Don't worry, ma’am. I'm OK, I can get them Alicia: Oh, dear. Are you al right? Jack: Uh, sure. Are these your suitce Alicia: Well, no. They aren't. Sorry! 1 (> Look at the words in red and blue in the conversation. Make more conversations with the words below. LANGUAGE BANK this red bag that blue hard case these an soft case those metal case black backpack vanity box gray suitcase 2 PACIFIC OCEAN it fly American states and Canadian provinces have their own fiags. What colors are they? Listen to the descriptions and check. Does your state or province have a flag? Deseribe i Culture File _5 | States and provinces— 6 A ride downtown = ? Talk about your town. Ask and answer What's your home town? Do you live there now? What state / province is it in? Is it the largest city in the state / province? What's the population? What's the climate like? Isit mild / hot / dry / wet / cold? Is itnear the mountains / desert / a river? Ist far from the border with another country? Isita center of tourism? What industries are there? What's the most famous building? How old is it?wef» 12Concierge desk <——ems 136 A) Peter Grotowski works on the concierge desk at the Columbia Towers Hotel Alicia: Good morning. I'm going to the Do I need a taxi? Peter: Canada Place? No, ma'am. You can fat. It's only about a five-minute walk Alicia: Fine. Which way is it? uise ship terminal alk. I's not MARINE WATERFRONT BUILDING @ CENTRE: ° CANADIAN PACIFIC. Canabian RAILWAY STATION vistors) ° INFORMATION e eo & chinsrcnufon & 7 a CATHEDRAL ao ° : “se Ds CT So 3D 2S nt CRS 0 Se %, . CONS, dao AO a dae & victory £ SQUARE ° HoulRdsaay CATHEDRAL © QUEEN s clans Sree s. 1 (15750786 Liston to the three conversations. Mark the routes and the destinations on the map. Write 1,23. 2 |» Give directions from the hotel to these places: Gastown Christ Church Cathedral Vietory Square The Seabus Terminal Culture File 12) Spelling Peter: Here's a map, We're right here. Turn right outside, the hotel, and walk down Granville Street for about three blocks. The Canadian Pacific Station is at the end Of the street. Take a left, then a right. You can't miss it. it’s rght in front of you Alicia: Thanks. Can | take the map? Peter: Sure. } Look at these four groups of directions from the hotel. Follow each group of directions and find the destination. about three blocks go through the station turn left and then right follow the signs a ten-minute walk can go different ways opposite Canada Place turn right go toward the waterfront it's a five-minute walk tum right atthe station {90 past the cathedral take the let fork Is on your right 4 <>. Choose a location, hotel to the location, directions from thess = 13 Wrong number [1a By Conversation A Edgar: 971-7844 Voice: Sesu'y Sao, Tiss Tia. May I help you? Edgar: Sor. Gan you repeat that? Voice: Beauty Salon Tis 6 Tania, Mey |help you? Edgar | don’t want the Beauiy Salon Is this 221-7844? Voice: Ara you calling from inside the hote!? Edgar: Yes. Voice: And do you want an outside line? Edgar: Of course | want an outside lina! Voice: This ig 32. It's an internal number. Press 9 before ‘the number for an outside line 2»? Look at Conversation A and change the blue text to make similar conversations. 2 Which internal number does Edgar press for these inquiries? He wants a sandwich and coffee, He has some dirty laundry. He wants an airline ticket, He has a problem with his shower. He wants the police. He wants a haircut. He wants a dinner reservation. za7eacce into US. dollars, He wants the hotel Operator. He wants the exchange rate for Canadian dollars Tat 8 Conversation B Edgar: OK, 9-321-7844. Voice: Helo? Edgar: May | sp2ak to Ms. Lowe, please? Voice: no? Edgar: We, Lowe Voice: Who is this? Edgar: Ths Eager Young, AmCan Tava. min Voice: What number ae you caling Edgar: 21-7844, Voice: 'm sory. You have the wrong number Edgar: Oh! Sorry to disturb you. Voice: That's O aE a De Has — oe [jammy BEAUTY San = = RESTAURANT — Fens El oe Se Sp oe I = Nain et oe rl 2 = Tyemmmg HOUSEKEEPER emmy TRAVEL BUREAU aes = Ss 3 {> Look at Conversation B. Make conversations with this informati © Mr. Garcia / 408-6289 Mrs. Chang / 711-4137 Ms. Kim / 613-9475 Ms. Stein / 401-5019 Dr. Suzuki / 212-8760 Culture File 13, Phone padsGee 14 Ataxiride —___ [142 Conversation A ‘Josie Campbells outside her hotel in San Diego. Doorman: Are you checking out, ma'am? Josie: Yes. Doorman: Taxi? Josie: [1.0 6 Conversation 8 Driver: Where to? Josie: Per B, on Harbor Driv Driver: OK. Are you going on a cruise? Josie: I work on a ship. The Pacific Rm Voyager. Driver: Oh, right So you're @ sao, hun? Josie: No, m nota sion Driver What do you do? Josie: I'm the Excursions Manager YELLOW CAB 1k 0 Conversation oF CORONA Driver: This is it. That's $8.50. a Josie: Thanks, Here you go. Driver: Out of twenty. that's $11.50 change, Josie: Just give me $10.00 Driver: Thank you. Have a good trp D Typ Oa ROR ae >) US. Megey. FP © coliar.= idd;cents bills - $1, $5, $10, $20, $50, $100 quarter = 25.éenis coins - 1¢, 5¢, 10¢, 25¢, $1 dime = 49 cents ssc ° nickel = cents ” penny =4 cent . Note: There are als lyaif-deliar coins / fifty-cent pieces. | These are not commoge, EEE AE 1 (> Look at Conversation B. Make 2 Complete these: conversations with this information: e.g. A quarter and arnickel = ». 4s Three quarters, a dime, and two cents = ‘Sea World / on Mission Bay bb Fournickels and a dime = Here on vacation? © A five-dolla bill, four quarters, and a cent = No. Work at Sea World 4 Aten-dollar bil, a quarter, and two dimes Tour guide? Four cents, a nickel, and a quarter No. Whale trainer. # A twenty, a dolar, and three nickels Globe Theater / Balboa Park: 3 |v Look at Conversation C and make Going to see a play? conversations. No, Work there. Fare: thirty-four dollars .. Actor? You have: two twenty-dollar bills No, Director. Fare: Seventeen dollars You have: a twenty-dollar bill Culture File 14) Tips, taxis— = 15 Introductions om 16 #y Conversation A Josie is on board the Pacific Rim Voyager. She's, meeting her new boss for the first time. Sailor: Good morning. How may | help you? Josie: Hi. I'm looking for Ms. Grant's affce. Sailor: Ms. Grant? Her office is straight along the hallway (on the left. I's number 104. Her name's on the doar, vosi 3: Thank you. Sailor: You're welcome. | Be de 1 You're on the stairs. Ask for directions to. th plas one agar >i 7 noauctns 2 Match the sentence: Greeting Response fore Oem How do you do? I'm glad to be here. Please call me Tom. ‘Thank you. MaccrotsSmunin, Re ek Ard you? So, you're the Director. ‘That's right. Sateen ta Tai Hy Conversation & Josie: Good morning .. Ms, Grant? sm Cacia Grant, How may Ihelp you? Josie: How do you do. 'm Josie Campbell. the nev Excursions Manager. Cecilia: Good to mast you, Josie. Take a seat Josie: Thank you, Ms. Grant, Ta Hy Conversation C Cecilar Pease call me Cecla Josie: OK... Cella So, you the Entertainment Director Cecilia: That’ right, Welgome aboard the Voyager dosio: Thankyou: I's good fo be her. Cecilia You're rom the Pactic Pim Traveler. Oo you know Philip Van Dor? doste: OF course. Hes the ret Officer Cecilia: He's a good frend of mine. Say, come ard see Your new ofc. hs ight net door dose: Thankyou 100 are 10 100 vor ar : woutoons poms Menta Foon EWTERTANMeNT — Aiaiceh ioe MANAGER 13 1 ti rensonnet cxtins as ener re Srcrea wanes 3 © putthe sentences below in the correct orden, then practice the conversation. 8: Thank you 8: Of course. She works in the Data Processing department. She's an old friend of mine. That's correct. You're from the London office, aren't you? Do you know Cathy Stokes? Oh, really? Please have a seat. Now make conversations with this information: New York office / Gloria Manuel / Computer Department Washington factory / Steve Change / Quality Control Department148 1 Josie Campbell is asking Cecilia about the itinerary of the Pacific Rim Voyager. 16 Itineraries Cecilia: We'te going to Monterey. Josie: What time do we arrive there? Cecilia: At 8:00 a.m. Josie: And what time do we leave? Cecilia: At 5:00 p.m, ITINERARY CRUISE 619 7 DAYS PACIFIC COAST HIGHLIGHTS San Diego - Vancouver ‘date day voyager ____—_—|_antive/ depart May 28 Monday | San Diego, California Cruising the Pacific Catalina island Santa Barbara | | Monterey, California | - a Dopart 10:00 am. May 29 Tuesday anaes 3:00 pm. /8:00 pum, | May 30_ Wednesday! 8:00 am. /5:00 pm. May 91 Thursday | San Francisc June1 Friday Eureka, California | Cruising the Pacific \June 2 Saturday sing the Pacific [dune 8 Sunday |. Vancouver. B.C. 8:00 am. / 1:00 pm. Anive 10:00am 1 Ask and answer: a When are they going to Monterey? b_ Does the ship arrive there at 7:00 am.? © What time does it arrive? d_ When does it leave? 2 Make sentences like this January is the first month of the year. ‘Monday is the first day of the week. 3 ay and Ceeilia's conversation. Find the information: Josie’s birthday b Cecilia's sisters birthday © When ate they going to Eurcka? . 4. When are they going to have a party? 8:00 am./ 11:00 am 7:00 am. /6:00 p.m. Pacific Rim Cruises: Employment Record Name: Josie Campbell Date of birth: 1/6/81 4. How do you say these dates in your country? || What are they in American style? 5/12/99 © 3/2/67 b 8/9/03 aan 6 10/11/04 1/3/90 Talk about birthdays for your friends and family, e.g. My brother's birthday is... Cuttur 16) Dates 5 | 150% Listen, then make more conversations between Josie and Cecilia. vosie: When are we going to Monterey? Cecilia: On Wednesday the thirtieth, Josie: Where aro we going on June 1st? Cecilia: We're going to Eureka in the morning. Then we're cuising the Pacific in the afternoon, 6 COMMUNICATION ACTIVITIES Student 4 - Go to Communication Activity D ‘Student 2 - Go to Communication Activity QConversation A Simon Chang works at the Pacific Rim Cruises office at Canada Place in Vancouver. ‘Simon: May | helo you? Alicia: Yes, thank you. I'm Alicia Romero. From San Diego. Simon: Oh ght! You must be the photographer That's right. 'm the photographer from Sagebrush ere Simon: And you're going to take pictures of the Alaska cruise for the brochure, Alicia: Yes, | am. Simon: Wel, that's great. Take a seat. 'm Simon Chang 'm Mr. Dawson's assistant, Good to meet you. Alicia: Good to meet you too. Simon: /And welcome to Pacific Rim, Cone rik tea bate ron) [haif'n halt sigan) “swastare) leiearil 1 {°~ Look at Conversation A. Then role-play the conversation replacing some of the expressions in blue 17 Visitors <__sses © Conversation B Simon: Can get you someting to chink? Alicia: Un, yes, Thanks, Simon: Would you ike coflee, tea or a cold dink? Alicia ike tea, please imon: With mik or lemon? Alicia: Lemon, please ‘Simon: OK. Just a minute. Excuse me. I'm going to make the tea, Here's last year's brochure. You can take a look while you're waiting, 3 Match the containers to the contents. Which containers match with more than with words below one wore? ee container contents Introduce yourselt_ state your job sit down a Bo ImSteven Lee. Tmmasdles tepresentave, Takea chat i Pe My name’s Anna Garcia, |'m from XYZ Incorporated. Please sit down. uc Ps hobeneeeniie Iworkfer West Travel. Woudyoutketo | MO, be Ratner? ETc spoonful cream 2 52 We often offer vistors a dink, Use the piture a suena above, end roleplay Conversation 8 with ferent words. WelcomingQuestionnaire 1. Which of these do you use? Gatelephone Ga pay phone Ya cell phone Gacarphone an answering machine Ga fax machine Gamodem Oi text messaging Gacaller display Ga video phone a phone card Ga WAP cell phone 2 How often do you use the phone? very often often occasionally Gronce or twice a day G not every day 3 How often do you text on the phone? Overy often 2 sometimes never 1 2 3 18 Connections 4 When you hear an answering machine, do you leave a message? Galways 2 sometimes hardly ever 5 When you don’t know a number, what do you prefer to do? look in a phone book 1 call Directory Assistance check the Web Pans Welcome to the Sprint voice mailbox of Cathy my desk Lowe. I'm not at work right now. Please give your ek ewienarermmranaconneiene name and phone number after the beep, and Ill auestomate, Compare the answers forthe ca68, on Thankyou for cotatng me 153_06i Edgar Young is calling rom his room in San Diego. Listen to his phone call. 4 (155 fy calls, Part 3, Undertine the Call 4, Part 1. Complete the transcript: differences in Cathy Lowe's message. Then listen Thank you for__ SouthCal Tours. Your call again and correct them. isin a cal-waiting system. Your call is important to : —_ Please unt one of our telephone 5 Edgar Young's message is too long for the operators is__ answering machine. Write a short message. (The phone number of the Quantity Inn i 886- 1st Aly Call, Part 2. What does the 4414, He's in Room 213) operator say? Thank you for (calling / holding / waiting). 6 (156 (Aig Call2. Write the numbers in the b How (can / may) | help you? spaces. © Please (bear with me / hang on / hol) a Press ___ for reservations. _ I'm (calling her / trying her extension / b Press _ for recorded information, connecting you), © Press for brochures. Note: all the answers are possible, d Press for other inquiries, © File 18) Phone phrases 7 © Write an answering machine message for yourself. Then practice saying it to a partner.157 HY tts eleven thy. Jack Hudson is at a fast food outlet in a mal Server: Next. Yes, sir? ack: [tke Big Burge, please Server: Big Burger. Anything oso? slack: Yes, With es Server: Regular orange fies? slack: Lage Server: Anything to crink? Jack: Yeah, cote, Server Is that everthing? Jacks Yup. Tat Server: OK. Thats @ Big Burger, wit large tes, and ‘cote Jack: Fight Server: Thats seven ninety three wth the tax dack: Inere you go. Server: Out of twenty. Twelve dollars and seven cents change. is coming right up. 1S Look at the conversation, and make more conversations with the menu. 2 158 fy Listen to Jack and the server. Then answer the questions: a Would he like vanilla or chocolate ice cream? b_ How much is it? © What bill does Jack offer the server? Can the server make the change? @ Does Jack have anything smaller? ~ Use the menu and role-play more conversations. Use the expressions in the Language Bank. 19 Fast food BIG BURGER WORLD | Ble BISER 4 0 burr : | fs | ESE. 402 cheba ; BACON BURGER 4 oz re Wit Canadian bon tas B16 DOG hot doy BIG SALAD jana bar Me NACHOS with hot dee “6 aie | FRIES 4 | Pgilar$ { fise terme frags | SOFT FREEZE KE REAw mf atl, choclate op ta | vant thea Bi SHAKE fle, Strawhery, hoolate Ba Bi «LA regular § | Mar $145 large d.t5 | \S | ~ x Reape t! All Big Burger packaging reat AI Big Burger wenty are from ‘ruety fre fara, | TLS TAK an | LANGUAGE BANK Server: Do you have anything smaller? the right / exact amount? Out of twenty? That's. Customer: {twenty-dollar bil). Sorry, loniy have a tfifty-pound note)? Sorry, can you change a Sorry, | don’t have anything smaller. Can Ihave (some quarters / dollar coins) in the change? 4 COMMUNICATION ACTIVITIES Student 1 - Go to Communication Activity E ‘Student 2 - Go to Communication Activity R Taxesms 20 GIT StOre ees 1% Conversation A Hirosh'is at the Columbia Towors Hotel lft store. Hiroshi: Excuse me, How much is this? Sales person: The baseball cap? I's $18.95, Hiroshi: What size is it? Sales person: They're all the same. One size fits all Hiroshi: That's OK, questions. What are the answers? 2 © Conversation A. Make conversations using the Language Bank and the five items above. LANGUAGE BANK ‘How much is this / that? How much is this / that one? How much is the blue one? What size is it? / What sizes do you have? More colors light gray @ dark gray @ maroon cream brown beige @ dark blue @ light blue % Conversation 8 Hiroshi How much are those Tshits? Sales person: Wrich ones? Hiroshi: The dark blue ones Sales person: They're twenty-three dolls each Hiroshi: What sizes do you have? Sales person: Smal, medium, large and exra-rge st for you? Hiroshi: No. I's for my son Sales person: How old is he? Hiroehi: Thiton, Sales person: | suppose medium, then. ©) Conversation © Hiroshi: OK. The cap and the T-shirt, thon, Sales person: That's forty-one ninety-five together. Forty- eight sixty-five withthe tax. Hiroshi: Do you take travelers checks? Sales person: Sure, Just sign and date it.I have a step with the store name, Hiroshi: There you go Sales person: That's one thity-fve change. baseball cap, $18.95, soarves, $25.50 each eyting, $3.50 V7 ES ties, $48.55 each Tshirts, $23.00 each 3 (> Conversation B, Make conversations using these phrases. Total your purchases, and pay with a traveler's check. How much are these / thase? How much are the large ones? Isitforyou? No, it's for my father daughter husband wife mother brother sister son uljture File 20 Traveler's checksFy Conversation A Alicia and Simon are making small talk or social conversation, before they discuss work. ‘Simon: There we go. Two teas Alicia: Which one's mine? ‘Simon: That one, The one without a spoon. There's sugar in mine, but there's no sugar in yours, Alicia: Thanks. ‘Simon: Be careful, it hot! VY Conversation B Simon fs his your fst vist to Vancouver? Alicia: Yes, tis. Simon: What do you think of t? Alcias i's beaut, Realy beaut Simon: | agree, but than i's my home town 1 Look at Conversation A. Answer the questions: Which cup is his? Is it the one with a spoon or the one without @ spe0n? Does she take sugar? 2 Look at Conversation B. Which of these are good topics for small talk? ‘© the city you're in + business problems ‘+ your journey = the weather * politics ‘© food and drink 3 These are replies to “What's it like?” Put (V) for positive replies, and (x) for negative replies. Excellent / Not very good / Not too bad / Along way from the center / Very noisy / Busy / Fl / Near the airport / Right by the mall / Fine 21 Small talk ") Conversation Simon: Where are you staying? Alicia: At the Columbia Towers. Do you know it? Simon: Yes, its on Granvile Street, What's tke? Alicia: I's excel Simon: Good ©) Conversation D Simon: Hovr do you ike the weather nere? Alicia: It's fine. Not too hat. San Diego's pretty hot at this time of year. Anyhow, is it going to ral? | want cry weathor for my pictures. Simon: We get a lot of rain in the fall and winter December and January are the wettest months, But the weather forecast is OK for this wook. Alicia: Great 4 Look at Conversation C, and make conversations about accommodation using: Stay & Save Motel / Next to the airport Grand Royal Hotel / Near the park 5 Look at Conversation D, and talk about your ‘town or city. Use these questions: Does it rain in spring / summer / fall / winter? Which is the hottest / coldest / wettest / driest month? Topics of conversation6» Josie Campbell is with Cecilia Grant on board the Pacific Rim Voyager. They're discussing Josie’s daily routine, Cecilia: So, Josie. Let’s go through your dally routine. | expect it's the same as on your last ship, Josie: Sure, When do we begin? Cecilia: At 7:00 aim. First, you always speak to your excursions team, Josie assengers usualy meet in the Ship's ‘Theater before they leave the ship — that’s thirty minutes ater we artive in port. Josie: And the excursions normally leave thirty minutes later? Cecilia: That's right. Next, you abways check the buses and the passenger lst. Josie: Sure, 22 ROUtINGS — ees Cecilia: Then, after they leave the ship, you generally have time for administrative work. Josie Do! go on any excursions? Cecilia: If you have time! You usually don’ Josie: OK What about the evenings? Cecilia: Finally, in the evenings you take reservations for the next Josie: y. 's not exactly the same as my last ship, but it's similar. Cecilia: Great! Well, the passengers arrive tomorrow moming. You're free this evening, Josie: Thanks, Cecilia: Some of us trom the entertainment team are going out to dinner. Would you lke to come with us? * 1.can mest everyone in an informal setting, Josie: That's wonderful. Thank you, Cecilia 1 Ask and answer: ‘a What does Josie do first? b_ When do the passengers meet? © When do the excursions leave? d_ What does she do next? e What does she do then? What does she do in the evenings? @ Is the routine the same as her last ship? 2 COMMUNICATION ACTIVITIES Student 1 - Go to Communication Activity F Student 2 - Go to Communication Activity S ercacce. Ask and answer about daily routines. When do you usually leave home? What time do you usually arrive at work? What do you normally do first? What do you do next? When do you normally have breaks / lunch? What time do you normally finish work? When do you arrive home? Routines| === 23 YOU COMpPany = i © Look at the chart and listen to their conversation. fly Simon is explaining his company to Alicia. PACIFIC RIM CRUISES: ORGANIZATION CHART Olga Wvanov Marketing Director VP. Sales Reservations Director President Sven Hansen C.E.O. Patticia Brooke \V.P. Operations Michael Perez Administration Director Dan Burgess ‘Anna Maria da Silva Rosa Wong Ships’ Captains Publicity Manager Sales Manager fesienn Pepe HI RSP rane See Manager Manager ‘Traveler Voyager Explorer Marco Blanche Karen Skov Entertainment Director Excursions Sports Theater Manager Manager Manager 1 | ten again and underline the 5 Describe your job in the same way. people Simon talks about. 2 Find abbreviations on the chart for: Chief Executive Officer Vice President What do these abbreviations mean? Admin. Mngr. Pres, 3.2 Ask and answer. Use the words in the Language Bank. : Vihat coos Wanda Sikorski do? ‘She's the Sales Manager. 4. Josie Campbell is the Excursions Manager on board the Pacific Rim Voyager. Cecilia Grant is her immediate superior, and she reports to the ship's captain, Captain Carlsson. Look at the Transcript, then make sentences about Josie's job. ‘Companies, titles LANGUAGE BANK He's Jin charge of | publicity She's | responsible for | accounts. Im the Los Angeles office. He reports to the Sales Director. ‘They work in the Accounts Department. Her boss is the Sports Manager. She has three assistants. ’'m one of her secretaries. He's my immediate superior.& Conversation A its lunchtime in Vancouver. ‘Simon: OK. It's twelve thirty. You're meeting Mr. at two, Do you feel like some lunch? Alicia: Sure, Simon: What kind of food do you like? Alicia: Anything. its up to you. imon: | usually go to an italian place near here, service, but the food's OK Alicia: That's fine. Let's go there, 69 6% Conversation B ‘Simon: Here's a tray. It a set lunch, They have @ Of four entrées, and you can choose a side salad, a roll ‘and butter, and a drink, Alicia: Thanks. Server: Hi. What can I get you? Alicia: Lasagne, please. Server: Do you want Parmesan cheese on that? Alicia: Yes, please, ‘Simon: Spaghetti Bolognese for me. No Parmesan. Server: Coming right up. Look at Conversation A. Make two conversations with this information. Conversation 1: 12:15 p.m. / meeting at 1:45 p.m Would you like some lunch? What sort of food ...? Chinese place downtown. Conversation 2: 1 p.m. / begin work at 2:15 pum How about some lunch? What do you feel like? Mexican restaurant / across the street. 24 LUNCH ees 120. Conversation ¢ Cashior: Are those together? Simon: Yes Cashier: That's twenty-five dllars and oighty- seven cents, Alicia: Lot me pay Simon: No. Ths ison Paco Rim Cruises Alicia: You're sure? Simon: OF courss, insist Dawson 1S sett Alicia: OK. Then let me pay next time Cashier: Hey! There's a line at the counter! Make up your minds Simon: Sorry. Thore you go. choice Boao aye Ph a Bide) eon ARTED RACE, 2 <>? Look at Conversation B, and make more conversations using the menus. Culture File 24] Paying 3 Who's going to pay? Look at Conversation C. Make conversations in groups of three using the Language Bank. LANGUAGE BANK Let me pay. Fill pay. This is on me. This is on the company, No, I'l get it.— | <= 25 Dealing with problems = 2 By Conversation A 2a By. Conversation C Pearl Lis working atthe Front Desk atthe Columbia Carlos: Manonance, Calos speaking Towers Hotel. Pearl This is Perl i. Carlos, ull you go up to Room 652 a, Tight now? i's urgent. Carlos: What's the problem? Pearl: The shower wor't stop, Man: | want to check out. 'm in a hurry. have a plane to ae Carlos: mon my wa Pearl: OK, the cashier's desk is right over there. I'll tell her eure iat 265 Fy Conversation D Peari: Front Dos, This is Pear Phone: This is Room 552, Wil you send someone 20%} Conversation B eee Quickly? There's water coming through the cellng! eee ros Pear: Alright deal wth ram. Ron Ses This Phone: I need someone incom 652 mmedatayi The Pear Ah i eal wth i ma'am, Fro shower is running, and it won't stop! There's water all 1one: I'm in Room 452, and there's water cover the foot Peart: Don't womy sit send an engineer right away. 1 Look through the conversations, and highlight 3 Imagine that you are the Front Desk Clerk. Offer the offers of help. Then Girclé)the requests. help in these situations: * I'm checking out after lunch. | don't want © Student 1: You're a guest at the hotel. Housekeoping to make up my room. You're calling the Front Desk. Request help in ‘+ My room's very cold. | can't turn off the air those situations: conditioning, The toilet won't work. ‘© The TV isn't working, b There are no towels in your room. i ‘© You want someone to take your bags to the Culture File 25 Hotel facilities lobby. You're in a hurry. You want the hotel to prepare ‘your bill now, before you come down to the lobby. Student 2: You're the Front Desk Clerk. Decide who to send. Use thi room maid / bell captain / engineer / cachior206 Mp Conversation A Jack Hudson is making some phone calls. Piorro: SaveCash Supermarket ack: Hi, Pierre, This is lack Hi Mineral Waters Pierre: Ah, Jack. Yes, how are you? ack: I'm fine. I'm in town for a couple of days. Gan | come and see you? Pierre: OK. I'm pretty busy at the moment. Can you make it Friday afternoon? Jack: Friday atternoon? I'll be there. What time? Pierre: Anytime afer four, Jack: OK. Does 4:15 suit you? Pierre: Yes, that's OK. I'l see you then. Pierre speaking. on. Absolutely Arizona Tes A ° Look at Conversation A. Make a conversation with this information: Alicia Romero / Sagebrush Marketing In town for two weeks. Is Saturday momning OK? Not before eleven. Eleven thirty? 2 Underline “, wil, and won't in Conversation B. Make a conversation with this information: Vancouver to Denver / Saturday lunch 4:45 tight 90 minutes Economy / 60 minutes Coach No other direct fight on Saturday or Sunday Noxt fight - Monday at 6:45 a.m. 26 Arrangements <== 22 6 Conversation B Agent: All Canada Airlines. Can | help you? Jack: Yes. I nood a fight from Vancouver to Phoenix on Friday. Do you have any seats? Agent: Let me see. Yes, | have ane on the 5:20 fight Jack: Five thity! What's the check-in tme? ‘Agent: One hour Economy. Thirty minutes Business ‘Glass, Will you take that? Jack: No. | wan't get to the airport in time, When wil the next fight leave? ‘Agent: There won't be another direct fight on Friday. There'll be one on Saturday at the same time. Jack: Fine, Il take t ‘Agent: Just let me check. Oh, I'm sorry, that fight’ ul All Ganada Airlines Partner airlines Edmonton Vancouver Winnipeg San Francisco Las Vegas Phoenix 3 _ 200 (fy Listen to the agent describing a different route. Find answers to these questions: When will the fight leave Vancouver? ‘What will the last check-in time be? Where wil it stop? ‘What time wilt arrive there? ‘When will the next fight leave? ‘What time will it arrive in Phoenix? seanoce 4 COMMUNICATION ACTIVITIES Student 1 - Go to Communication Activity @ Student 2 - Go to Communication Activity T Culture File 26) Air travel: hubs and spokesCecilia Grant is introducing Josie to her new Pacific Rim Voyager co-workers, 209 ly Conversation A Cecilia: Josia, | want you to meet Keni Nakamura, He's the Sports Manager. Kenji this is Josie, who's in charge of excursions Kenji: How do you do, Josie. Josie: How do you do. Kenji: 0h, so you're British, Josie: That’ right Kenji: Wel, i's good to meet you, Josie. Josie: And you, Ker Kenji: Everyone calls me Ken. Josie: OK... Ken. 210 fy Conversation B Cecilia: Ar this is Brtanny Harding, Britany works your department. She's a tour guide, Josie: How do you do, Brtanny. Im Josie Camabel. Britanny: Pleased to meet you, Josie. Josie: m looking forward to working together. Britanny: Me too. 2A Conversation C Cecilia: Captain Carlsson? May | introc Campbell, our new Excursions Manager? Carlsson: |'m glad to meet you, Ms. Campbell Josie: And gia to meet you, Cactain Casson, Carlsson: Aren't you from the Pacific Rim Traveler? Josie: Thats right Carlsson: Wel, | hope you enjoy working with us Josie: Thank you, si Jost 1 Look at Conversations A to C. Josie meets three people. One has a similar job, one is her superior, and one has a junior job. Answer the questions: Who has a similar job? Who has a junior job? Who is her superior? Does it change the introductions? When do they use first names? eaoce 2 Underline the expressions that are about wo togethor in the future. Culture File 27) Friendly names, titles 27 Meeting people = <—= 3 , »< Write down your name and job title. Exchange it with a partner. Go around the room introducing your partner to other people. Don't forget to shake hands! You can use these phrases: LANGUAGE BANK This is ..., and this is .. want you to meet... / I'd like you to meet want to introduce .../ 'd like to introduce Can | introduce ...? / May | introduce ...?=————= 28 About yourself Hy Conversation A All the entertainment staff are on their way to a restaurant by tax. Ken is sharing a cab with Josie. all Tall >w you're British, but that's me about yoursolt Jos : Mm, right. Well, L was on the Pacific Rim Traveler two years ... | was a tour guide. And ... uh, live in Vancouver, and, uh ... what do you want to know? Kenji: What were you before you were a tour guide? Josie: Before? | was a reservations clerk with Cunard in Europe, and before that | was a student. | was in college for three years. | have a degree in tourism, 1 Look at Conversation A. Ask and answer: Where was Josie born? How long was Josie on the Pacific Rim Traveler? What was her job? What was she before that? Where was she a reservations clerk? How long was she in college? Does she have any qualifications? e@teaoce 2 Look at Conversation B. Ask and answer: Where was Ken born? ‘What was he before he was a sports coach? ‘Was he an amateur or was he a professional? Was he good? Was he fantastic? What was his job last year? Was he in maiches with any famous tennis, players? soacce Hy Conversation B Ken: Me? | vas a pro tennis player before this job. Josie: You were a professional? Kenji: Oh, yeah. | was good, prety good. But wasn't fantastic, Ten | was a sports coach last year, and this year Im he Sports Manager. Josie: Were youin matches with any ofthe stars? Kenji: Some. | was in alot of tournaments at home home? Kent San Francisco my home town My parents stil ve there was born there, 3 COMMUNICATION ACTIVITIES ‘Student 1 - Go to Communication Activity H Student 2 - Go to Communication Activity U 4 interview a partner. Ask these questions: Where were you born? Where were you at schoo! / college? Do you have any qualifications? What was your frst job? How long were you in that job? What was your next / last job? 5 ‘Change partners. Ask your new partner about their first partner, e.g. Where was (she) at school? What was (his) first job?How easy Is it to get through to people in companies? 4 DIRECT LINE 2 TOUCH-TONE PHONES Bet Br recone oT Jp some companies, When you get through to ‘departments have their own separate phone lines. With ‘ethers, you can dial the ‘company’s number, then ‘press the pound sign (#) followed by the extension ‘number you require. the company, you hear a recorded menu: Listen to the example. 24 Big 4 72 interview a partner and complete the questionnaire. 2 | 215 Offi Edgar is calling Simon. Listen to Part 1 of Edgar's phone call, and complete the sentences. Edgar: | want speak ___ Simon Chang, Operator: __ may |_ who's calling? Edgar: Yes. is Edgar Young _ AmCan Travel Operator: Thank you, Mr. Young. Please 3 | 216 fly Listen to Part 2. Answer the questions: What's Simon doing? Does he want to speak with Edgar? What are Simon's instructions to the secretary? What does the secretary ask the operator to do? aoce 29 Phone systeMS cms SVIATHE SWITCHBOARD —«4 VIA THE SWITCHBOARD. ‘AND SECRETARY PP TswrciT2AR0I +E een a When you get through to. | Sometimes the switchboard the operator, you ask for the puts you through to a name, the extension, or the __ secretary or personal name and extension you assistant first. require. 4 5; Questionnaire Would you prefer your own direct line at work? Why? Why not? Do you always want to speak to people who call you? 3 When do you use an answering machine? a when you're out b when you don’t want to be disturbed © allthe time 4 Do you always tell the truth to callers? (e.9. Do you ask someone else to say you're out when actually you're in?) 5 Someone has information for you. It’s important, but it isn’t very urgent. Would you prefer them to: @ phone you immediately? b fax? © use e-mail? d write a letter? 6 Do you agree or disagree with these statements: a Phone calls offen disturb me when I'm busy. b_ Lalways stop what 'm doing when the phone rings. 257 (fig Listen to Part 3. Complete the sentences: a Im_he'sinamecting, Gan ltakea——? b Caityou him? © fm not d Doyouwant to call__back? Ask and answer: ‘Who says the above lines? Where is Edgar? Does Simon know this? | Write three things you want to do in the next week, and three things you want other people to do for you. Ask about your partner's list. Culture File |29/ Phone systemsme eR Te aes 30 Polite inquricS —————m 28 6 Conversation A Simon Chang's boss, Mr: Dawson, is meeting Acta Romero forthe frst time. They are in Mr. Dawson's office at Pacific Rim Cruises in Vancouver. Mr. Dawson: Ah, you must be Ms. Romero. How do you do, 'm Phil Dawson. Alicia: Glad to meet you. Please call me Alicia ‘Alicia, Call me Phil. Did you have a ‘good figh Alicia: Yes, | did. It was fine, Nas the plane on time? it was right on time. 1 Mr. Dawson asks several questions. He doesn't ask because he needs information. He's trying to be polite and friendly. Underline his questions. 2 Ask and answer: Did Alicia have a good flight? ‘Was it on time? Did she have lunch with Mr. Dawson? Who did she have lunch with? Did she have pizza? ‘What did she have? sonoce 219 Ay Conversation B Me Dawson: Im sory | wasnt here tis morning. | was ‘onne of ou ships. id you have lunch? Aca: Yes, had lunch with Simon, Me Dawson: Where dl you 0? Alicia: We went to an ltalan pace near the ofce Mr Dawson: Yes, | know ft Wes everything OK? Alli: Yes, than twas Ver good, Me Dawson: Did you have thar pz reat plaza ‘cia No, | i. Lhad the lasagne. wes OK. Me Dawson: Try the pizza nex ime! Wel, Snon’s going To look ater you dung your ist you have any questions, you can ask me anytime They do 3 Look at Conversations A and B, and underline all the sentences which contain a past tense. 2 Ask a partner these questions: What cid you have for breakfast? When did you have lunch? Where did you go for lunch? What did you have for lunch? Did you go out last weekend? Where did you go? Did you have a vacation last year? Where did you go? ture File 20) Friendly questions22 & Conversation A Morning. Edgar Young is at his hotel. Edgar: Morning. | have some laundry in Raom 213. Valet: 2137 Did you put a laundty list in the bag? Edgar: Yes, | did Valet: OK. Somebody behind the door e-| pate: NAME BOOM NO: Check service required: Regular (next day 7 p.m) Same-day service (Pick up by 8am., return by 7 p.m) Si Overnight (ade 50%) be right up. Leave the bag LAUNDRY LIST MEN'S 's no. of tems Shirts $6.00 $6.00 Eshirts $4.50 $7.00 Undershorts $3.00 Skit $6.00 ants $6.75 Nightgown $5.25 $6.50 Slacks $6.75, $4.00 Underwear $3.00 $6.00 Pantyhose $2.50 $2.50 Robe $6.50, at Other TOTALS TOTALS Special instructions: # the list is not completed our count must be accepted. In caso of loss or damage, lability is limited to ten times the price charged ‘are not responsible for shrinkage, color fastness, zippers, or icles left in clothing est signature: 1 Look at Conversation B. Then ask and answer: When did Edgar call the valet service? Was this too eatly or too late? What's the last time for same-day service? Did he put a list in the bag? Where did he leave the bag? oaoce Culture File [31] Clothes 2 Look at the laundry list. Check (/) the items of clothing you wear BELOW the waist. Underline items you wear ABOVE the waist. Circle’ you wear above AND below the waist. 31 Laundry cy 221 iy Conversation 8 Evening. Edgar's back in his room, Rita: Housekeeping. Rita speaking Edgar: Ah, right. Where's my laundry? Rita: Sorry, who is thi Edgar: My name's Young, Room 21 Rita: And you have a problem with your laundry? Edgar: Yes, | do! | eft itn my room for same-day service. ‘And it isn't back. Rita: Did you toll the valet that it was in your room? 1 call them? sm at eight fifteen, Edgar: | called th Rita: You were too late, The last time service is eight o'clock, Mr, Young. I’ get it tomorrom, or same-day sorry, but you'll 3 The fifteen items you sent to the laundry tl morning aren't back. You didn’t put your name. and room number on the bag. You're calling housekeeping. They ask: “What was in the bag?” Tell them. e.g. There were three shirts and. 4 Make a list of the things you took on your last vacation or business trip. Compare your list with a partner, e.g. How many (pairs of shoes) did you take? Did you take too many shoes? Did you wear everything / forget anything?seee 32 Directory assistance <= Country Emergency Directory International International Services Assistance Access Code Directory USA/Canada 911 T+areacode +555-1212 011 +countrycode 00 UK. 999, 111 112888 0 + country code 153 My country Intemational + + Area code (London) + Number | ‘Access Cade” (UK) or call shone on “4 020 7/80r07700 123.4507 1 Complete the table with the numbers from your 4 Which of these services can you get from es tolopfonee in your country? ‘erect estatanon + sports Felis 2 Write down five imaginary telephone numbers * text messages * video phone for cities listed under area codes. Ask yourpariner «+ aweatherforecast = tol ree numbera to tell you how to eall ther: 2 Web ink + eve from tte USA. or Canada from your country 5 Compare with your country. Ask and answer: What prefixes do these numbers have? 3 Listen to Jack Hudson. He’s getting two numbers “cell phones from directory assistance, Write the numbers down, “fates numbors “premium rato numbers [2 Fifi Fest umber, +e dectory assistance fre? 223 fig Second number: SU these Hae tal peer, pay phos i phone card phones, or credit card phones? 32] Emergency codes Which do you prefer? Why?es 33 Attractions Alicia and Simon are planning next week's schedule. Alicia is going to take pictures of tourist attractions in the Vancouver area for the brochure. ‘To: Me. A Romero Photo Shoot: Provisional schedule ener a Monat 28. aga Pace Cama Tom penn and tte) Tyooday 28 Sues: Tosa, 7a ~ Gastown, chnaiown | pin Stanley Park von oa wweanesdty pane aighiseei 3 a eae Tush Vanco PAO ns Aas 0 Norio rege crouse Mow Ef ase ba wont on er SVE ‘Saturday 2: Fate pee a | Sunday 9 piace - ship arves at 10°00 1 Ask and answer about the schedule, e.9- When are they going to be in Chinatown? What are they going to do on Thursday? 2 airlifiy Listen to Simon describing some of the attractions. Number the photographs above. 3 Now read the Transcripts. Underline the things Alicia can photograph. 4. Describe three attractions in your area using the words from the Language Bank. Imagine you're telling a visitor from abroad. Capilano LANGUAGE BANK This is a bridge / mountain / river / area of the city / park / historic building / square. ‘There are great views. You can see ... ride .../ goon It's good for children / adults / older people. It’s famous / popular because Like it because \often / sometimes / occasionally go there. Attractionszat Py Conversation A Jack Hudson is calling Pierre Duchamps. Pierre: Hello? Piere Duchamps. Jack: Hello, Pierre. This is Jack Hudson. I'm returning your call Pierre: Ah, Jack. How are you? Jack: Sorry to disturb you at home. Pierre: That's allright, Jack: I'm not interrupting your meal, am 1? Pierre: Uh ... No, not at all Jack: Are you sure? Pierre: Yes, 'm sure. Its OK. 1 |< Look at Conversation A. Make conversations using these words: LANGUAGE BANK Apologizing for disturbing | Returning a call ‘someone Sony to disturb you (at home / at lunch) ‘Am L interrupting anything? 'm not interrupting (you), am 1? ‘Are you busy right now? Fm returning your call I'm calling you back. had a message to call you You tried to call me earlier viture File 34 Outside office hours === 34 Suggestions qs BAY Conversation B Pierre: Thanks for callng back. | had an ide, Jack: Yes? Pierre: This i just a suggestion, Wry don't you call Pact Fm Grises? Jack: Pacic Ra Why? Pierre: They havo a big catering department, You should tel them about Absotel Arzona Mineral Wate Jack: You think so? Pierre: Yes, you should, Why don't you try them tomorow? slack: Why not? OK, wil. Thar for the idea Pierre: You're welcome. Iiisee you lomorow. 2 ‘> Student A wants to buy a present for someone. ‘Student B gives advice. want a gift for my (son). B: How old is he? A: (He)'s six B: Why don’t you get (him) a bike A: That’s a good idea ‘You can talk about these people: nephew (12) niece (8) uncle (50) aunt (45) brother (23) sister (18) wife (85) boyfriend (20) ‘© Your partner wants to be fitter and healthier. Give strong suggestions and advice, e.g ‘Suggestions / advice Replies Why don't you (play a sport)? (7) OK. That's a good idea. | will You should (drink more water). don't know suggest (you go on a diel). (xj I’m not sure about that. ‘What about (going to a gym}? I don't think | will.35 The menu The entertainment staff from the Pacific Rim Voyager is in the Panama Hat restaurant. ’- 4 ae — The Panama Hat Orange Avenue, Coronado Island, San Diego, Ca. MENU Starters New England clam chowder $6.50 Spinach and bacon salad $5.95 Melon with genuine talian Parma ham $6.25 Italian tomato and mozzarella cheese salad with basil $7.45 Entrées Grilled Hawaiian tuna steak with fresh lemon sauce Seafood selection — deep fried fish, shrimp Charcoal-grilled 16 02. beet steak, Texas barbecue sauce Chef's salad (turkey, ham, egg, Swiss cheese) Stirfried market vegetables with Japanese noodles (vegetarian) $21.95 $18.50 $22.00 $15.95 $1475 All entrées served with a choice of salad, baked Idaho potato or French fries, vegetable selection and bread roll 1 Read through the menu. a List the names of countries and American states, that you see. b_ How many methods of cooking are there on the menu? List them. 2 Read through the menu again. Make three lists. Meat dishes; Fish dishes; Vegetarian dishes 3 10 fig Listen to the waiter. He's describing one ofthe dishes. \Wihich ofthese foods does the waiter mention? tuna GQ oliveoil spinach lettuce 2 basil Q ketchup 4 pepper J lemons J. salt Q eggplant shrimp 4 tomato garlic Q potatoes zucchini onion Desserts Florida Key lime pie California strawberries Mom's apple pie, with Oregon apples Beverages Ask for our extensive wine list ~ we have more than 100 wines by the bottle Mineral water $2.50 ‘Arrowhead, Clearly Canadian, San Pellegrino House white Washington State Chardonnay House red, California Zinfandel House rosé California Blush $8.75 aglass $8.75 a glass $8.75 a glass What color are the foods on the list? e.g. Spinach is dark green. Do waiters talk this much in your country? Do they tell you their names? 4 231-30f% Listen to three people giving their orders. Note what they order and the phrases they use when they make requests. Role-play a waiter and a customer. Order a meal from the menu.=——= 36 At the table [234 &) Conversation A ‘The party ftom the ship is waiting for their fist course at the Panama Hat restaurant. Cecilia: Can you pass me the bread, Josie? Josie: There you go. And the butter? Cecilia: No, thanks. Josie: Ken? Kenji: Yes, please, Mm, its warm, That's good. Aren't you having any bread, Josie? 1 © Look at Conversation A, and make more conversations using the Language Bank. LANGUAGE BANK Gould you pass (me) the bread? | Sure. Gan you pass (him) the bread? There you go. May I have the bread? Here itis, bread / butter / salt / pepper / water / ice 2 5° Look at Conversation B and the menu entrées from Unit 35. Make a conversation with a waiter who has these items for your party of fiv ‘two of the same items for John and Anna ne item for Peter one item for Diana the wrong item for you Py Conversation B Waiter: Hi... Who ordered the melon? Cecilia: That's for me. Walter: And whose is the tomato and mozzarella? Josie: That's mine. Thank you very much. Waiter: You're welcome, And the clam chowder? DDid anybody order the clam chowder? Konji: It's not mine. Waiter: Parcion me ... whose is the clam chowder? Im sorry. What did you order, sir? Kenji: | ordered the spinach and bacon salad, not the chowder. Waiter: Hmm. There must be a mistake. 'm really sorry. Hlbe right back with your salad. @y Conversation C Kenji: Hy, don't wait for me. Please start ‘Thanks. Do you want fo try somne of my salad? Itlooks really good ... are you sure? Josie: Suro I'm sure. Go ahead. help yourself Kenji: Great, Wel, enjoy your meal! 3 Complete the sentences with reflexive pronouns {see Grammar File 5). a Don't worry. | can help b Anna, please help to salad. © Gome on everybody! You can all help 3 Tall Maria to help to wine. Good. We can all help to soup. f Ask him to help to vegetables. 4 ‘© Ask a partner about restaurants. Do you offer to pass people food? Do you ask people to pass you food? Do you offer people food from your plate? Do you talk about business during the meal? When do you talk about business in a restaurant? Do you invite people to enjoy their meal? How? Do you have a spectal word for toasting? Culture File $6) Starting a meal, toastingSTAy Ken and Josie are talking during the meal at the Panama Hat in San Diego. dosie: Tell me, Ken, what do you like doing in your free time? Kenji: What free time? We don't have much free time in this job! Josie: Oh, come on! | mean, do you like playing tennis? Kenji: Well, yes. ts my job, but | enjoy playing tennis ‘outside work, too. What about you? playing tennis playing golf playing baseball ‘swimming jogging (g0) dancing doing crosswords collecting things playing computer games reading orawing painting 1 Which of these things do you like doing? Check (/) them. Which of these things do you really dislike doing? Put a cross (). 2 Match these titles to the eight boxes. cout in the country / going out for entertainment / artistic activities / the beautiful body / competitive sport / passive activities / getting fit / intellectual activities. 3 \-\’ Ask a partner about the boxes, e. How many checks do you have? How many crosses do you have? Do you like (ogging]? How often do you (jog)? ‘Are you good at (swimming)? 37 Interests ees Josie: | ike doing aerobics, and | like dancing, and | love ‘ewimming! Kenji: And tennis? Josie: | like playing, but Im not very good at tennis, Hove. ‘watching ft, though, can give you some lessons, if you ike. Going yoga doing aerobics weight training going to movies going to the theater eating out listening to music watching sports, watching TV 4 ©. Change partners and ask about their provious partner, 0.9. Does she like (doing crosswords)? How often does she (do crosswords)? Is he good at (swimming)? 5 Look at your partner's checks and crosses. Ask and answer: ‘Are they an indoor person or an outdoor person? Do they like doing things alone or with others? Do they like competition when they do exercise? Do they like active things (doing things) or passive things (watching things}? Culture File $7 Sportsove Don't this ishard to reed | dont like it shor short large pictu Th people dont bother abowe punctuation 38 Read e-mail etiquette and the message which Pacific Rim Cruises sent to Cruise Supply Co. 2 otto: E-MAIL ETIQUETTE (GIN CAPITALS IS LIKE SHOUTING messages short, simple t messages get more replies panies insist on reading e-mails from, thelr employees, downloading a large Mie, send a ssage frst to warn the person. broadband, Animation olor photos of your face ar funm her person doesn't want to wait iv tes to see your picture Virus checker. Check that you're ni sending or receiving infected files. Delete ‘pected attachments 1 Stefan has a business message and a personal message. Ask and answer: a. Which is he receiving? b Which is he sending? © Who is each message from? 4 Whats the date and time of each message? ‘@ Doos Pacific Rim normally buy goods from the Cruise Supply Company? Is this an extra order, ori it the main order? g Who's Stefan meeting for lunch? When? 2 People often leave out words in e-mail. What words are missing from these lines? Please deliver Sunday June 3 Pacific Rim Voyager - invoice us Please call Sunday Deliver items Tuesday Will meet August See you restaurant 6 p.m 3 Match the abbreviations to their meanings. FAO I'm kidding / happy :-(- [regret (= I'm sorry) LOL for the attention of re reference (with reference to) RGT I'm sad/ unhappy about (this) BTW information INFO estimated time of arrival ETA laughing out oud (at a joke) -) By the way e-mail | nor ag Ror reo grag Gynec Gta Siow tae Stefan: Urgent. We need the following in addition to our normal order: 3000 x 0.5 | Perrier 3000 x 0°5 | Evian Please deliver Sunday June 3 Pacific Rim Voyager - invoice us Regards, M == Visit our website at www.pacificrim.ca See you for lunch. 1 p.m. e-mail QUESTIONNAIRE | | 1 Which methods can you use to order goods? | Gletter afex phone e-mail 2. Do you use credit cards on the Net? Why? / Why not? 3 Iyou use phone, fax or e-mail, do you also send a hard copy (letter)? Why? 4. How do you use e-mail? | @ on a network inside your company |G formessages to fiends |G to speak to strangers on the internet @ to contact other companies 5 How do you connect to the Net? broadband connection & dial-up via amodem 2 fromacellphone Gat an internet café / shop from work 1D froma public / college library 4, 0 Interview a partner, and complete the questionnaire. It The Internet231 fly Conversation A diack Hudson is atthe offices of Pacific Rim Cruises. Ws Friday, May 25th, Marsha: Hold on, the Jack: Good morning. Ms. ining? Marsha: Yes, 'm Marsha Irving, Un, do you have an appointment? Jack: Jack Hudson? Absolutely Arizona Mineral Waters? This is my card. Marsha: Oh, yes. You're very early... excuse me ‘Stefan, can | call you back? | have a visitor. OK. in about twenty minutes. Come int 1 Find the expressions where ... ‘a Jack tries to soll the mineral water. b_ Marsha says she isn't interested. 2 Ask and answer about these products: e.g. Where is Evian produced? It's produced and bottled in France. Pertier / San Pelligrino / Clearly Canadian Where are Cadillac cars made? Toyota / Renault / Fiat / Jaguar Where is oil produced? wine / Hershey's chocolate / beer ‘Then list some well-known brand names. What do they make? Where are they made? 39 Sales talk 228 fy Conversation B ack: |ust vant you to try thi Marsha: Pardon me? Jack: | want you to try a glass of Absok beter | say anything, Marsha: OK. Mim. Yes i's al ight Jacks Al ight? This is the best mineral waterin North ‘America, ts produced and bottled in Arizona, and Marsha: Did you say ‘Aizond!? Jacke Yes, matam. lid Marsha: But Aizonals one ofthe cries sates. t's doco, ste? Jack: I's not all desert. This comes trom high in the Marsha: Bul our passengers want wellknown bi names. Pri, Evan Jack: |can give you a very special deal... We have alot Of Absolutely Aizona here n Vancouver: We can cever immediatoy, You can try crue. Marshas 'm sory, Mr. Hudson. You're wasting you te, ‘You see, | ust placed an order for our next crise. Soy S~ Absolutely Pes TN Arizena” . _ mineral water ly Arizona J 16 fl. oz, Bottled at source at Arid Creek, Arizona 2 Ask and answer: Which is the biggest country in North America? biggest city in the U.S.A? best cola drink in your opinion? coldest state in the US.A.? hottest stato in the US.A.? wettest state in the US.A? seacce 4 (22 ue Gig Listen to Marsh's phone call Gontinue by role-playing Marsha's conversation with Jock: 5 COMMUNICATION ACTIVITIES Student 1 - Go to Communication Activity | Student 2 - Go to Communication Activity V Brand namesey 40 Flightseeing 241 fy It's Wednesday May 30th. Alicia is talking to Simon about her flightseeing trip. "Itook some great pictures! It was a fantastic trip. There were only four of us, and we went on a small float plane. We took off from Vancouver Harbor and flew for about forty minutes. We flew right over the mountains, and then ‘we landed on a small lake high up in the mountains. You can't get there an foot. Well, you can, but it's a two-day hike and climb. You can only gat there easily by float plane, The plane taxied across the lake, and we got down, conto a small beach. Our pilot had a picnic lunch in the plane, and he gave us sandwiches and drinks. It was so uiet, and the air was so clean! The pit had a spray can, of bear deterrent because there are bears in the mountains, but we didn't see any. Wo stayed there for about an hour. We took off and circled around the lake three times ... we weren't high enough to get over the mountain the frst time, Finally, we made it over the mountain and flow back here ... and landed on the harbor. We have to put these pictures in our brochure!" 1 Find the past of these verbs: take off / fly /have / stay / take / go / land / get / make / circle / give / taxi Whieh are regular? Which are itregular? Which can you use to talk about airplanes? 2 Ask and answer: Where did they take off from / land? How long was the flight? How did the plane get to the beach? What did the pilot give them? How many bears did they seo? How long did they stay there? What did the pilot do on take off? e@tea0cD 3 {> Ask a partner about their last vacation using the Language Bank. Where were you? ‘Who was with you? What did you do? Where did you go? How did you travel? What did you see? LANGUAGE BANK mountain hill museum valley theater river bridge lake park island harbor desert building ‘ocean beach forest Culture File 40| Flightseeingeee 41 |ci’s make a deal 28 My Conversation A its Thureday May 3tet, Edgar Young is mocting Cathy Lowe at SouthCal Tours. Edgar: Thank you for seeing me, Ms. Lowe. Cathy: Yes. 'm sory I couldn't meet with you last week. | was out of town for a few days. | hope it wasn’t inconvenient, Edgar: No problem. | decided to stay in San Diego a fow more days anyw Look at Conversation A. Cathy didn't meet him last week because she was out of town for a few days. What does she say? Apologize in these situations: You didn't finish the work. You had a dental appointment. You dicin't get to the meeting on time. You couldn't find a parking space. Look at Conversation B. What comparisons does Edgar make between Pacific Rim and Albion- ‘America? Culture File 41) Business comparisons 216 My Conversation B Cathy: Wel, what can I do for you? Edgar: I's about your brochure for next your. ‘You have Paci Fim Cruises in your brochure. Cathy: That's aight Edgar: AmCan Travel represents Albion-America, and we hae Alaska crus aso, In fect, we have more ships, and we cary more passengers, Wo'e cheaper ant bigger We also offer 2 greater commission to travel agents Cathy: Yes, I know Albion-America Edger: Lock, I's make a deal, We can offer five percent re than Paci Rim, and Cathy: But we're very happy with Pacific Fim. fm sony ut we're not interested 1M Hy Conversation C Edgar: Theres something else, Very much inde. Cathy: Thankyou Edgar: You have a great photographer. Cathy: Alicia Romero from Sagebrush Marketing, Shel tho best. Edgar: Yes. Aicia Romero. We'd ike her to do our new brochure. Do you know her? Cathy: Fm sony, Mr. Young | hear Ali's In Vancouver Tight now. Shes taking photographs for Pacis Frm Cruises. Edgar: Wiha’ | dort belive il You mean, she's in Vancouver and 'm down here? Cathy: Thats rat, Sony We like your brochure 3 | 245 Fifiy Listen to Cathy saying these things. Does she sound positive (/) or negative (x) about them? Yes, | know Albion-America. Albion-America was in our brochure last year. We do a lat of business with Pacific Rim. Pacific Rim is a very modetn company. Albion-America has larger ships, that's tue. Wo had a lot of passenger comments about Albion-America, soaccy COMMUNICATION ACTIVITIES Student 1 - Go to Communication Activity J Student 2 - Go to Communication Activity W42 At the airport 246 && Conversation A Edgar Young is at Los Angeles International, Announcement: ... and Flight CA 489 to Vancouver is now leaving, Edgar: Excuse me ‘Man: Hey, bud. Stand in line like everyone else! Edgar: But my fight’ leaving Man: Aw, right. Go ahead, Edgar: Thank you. 2a Oy Conversation B Ghecksin Clerc May have your ticket, s? Edgar: There you go Ger: Fm sory, Ths fs 2 Co Business Class checkin, Edgar: But my fig’ ist leaving Cilork: Fight CA 489 to Vancouver? Yes, I think you're too late. Edgar: Oh, no | have tobe ont Cork: Just amoment. Yes, youTe OK. I can check you inher Edgar: Thank goodness tor that Clerk: Do you have any baggage? Edgar: Yes. Two pieces Citork: Od you pack ine bags yours? Eagar: Yes, cd Clark Have they been with you a al times? Eagar: Yes, they have Cert: Hos aryono iven you anything to cany on? Edgar: No, they haven’ Clerk Fine, Put them on the scales 1 Look at Conversation A. Ask and answer: ‘a Why is the man angry with Edgar? bb Where do people stand in line in your country? ¢ Do people push into lines? d_ Do other people get angry? 2 Look at the three boarding passes. Complete the table. 5 >. Role-play conversations at check-in, using the boarding cards for information. ile 42] Standing in fine Class ticket. This is the tas By Conversation C Edgar: ke an ais seat, pease Clerk: Thee are none le. Edgar: Then ikea window seat Cert Sony The fights nea fu There a party of Suro wrestler gong Vancouver. only have & mile seat. OK? ugar: I's rol between two Sumo wrestles isi? Clerk: Yes, ts. We tried to leave some erpiy seats between them. The fights boarding row at Gate 35 Heres your boarding pass, Please hurry, Have a good fh PASS. NSTUPENKA | Boal PALI ee (rrnervoncse 59 er 1 (7 pRacue [™ Lonpow STANSTED AMERICAN. ATRLINES ITHAT ATRUAYS INTL s05eN 76-310 3 American irlines Airline Thai Airways Go From To Flight number Seat number Departure time Gate number ‘Smoking or non-smoking Fas249 Wy Conversation A Aci s leaving the Columbia Towers Hotel Alicia: 'm checking out today. Here are Pearl: Oh, really? We'll mi with us? Alicia: Yes, | dic. Very muct Pearl: That's good. Where are you going now? Alicia: 'm going on an A 0 take some pictures, Peart: Alaska? I'm sure you'll enjoy it. you. Did you enjay your stay 250 fly Conversation B Pear: Did you have anything from the minibar last night? Yoo. Armano w Ut printout Your check, It won take long 1 >. Role-play Conversation A replacing the ighlighted words, eg. leaving J Here's my Key card. / Was everyting allright? Yes, twas. Thanks. 7 to Toronto / do some sightseeing 2 ~~ Role-play Conversation B replacing the highlighted words, e.g three small whiskeys / half a bottie of champagne / two mineral waters / a bar of chocolate / a pack of peanuts /It'l only take a moment. Culture File |43| Minibars. 43 Checking out 2st Conversation C Peart: Do you want io just check this over? Thanks. Yes, everything’ tne : We have a record of your Visa ything to Visa rd, Do you want Please. Pearl: OK. Sign here. And here's a copy hope you'll stay with will. Ar 2 very welcome Guest Comments form? Alicia: Oh, yes. Thera you go. Wel, goodbye, Pearl: Goodbye. Have a good trp, for your records. thank you for all your help er, did you complete your MINIBAR LIST ed arc ha NAME: ist to the cashier on depart OOM No: NS = Champagne (1/2 bt) $20.75, Cola, Spite, Fanta $3.95 Vodka $359 Porrir, Evan 25 cl) $4.50, Wire (white, ed) $15.99 range, Apple juice $4.50 Boor $995 Assorted nuts $6.00 Whiskey $895 Abs, zona (600i) $3.18 Gin, Brandy, Rum — $8.95 Chocolate bar $3.50 COLUMN TOTAL (COLUMN TOTAL: 5 >. Role-play Conversation C replacing the highlighted words, e.g. ‘American Express / Do you want to put it all on your card? / Please come back and stay with us again, Thanks for everything, 4 COMMUNICATION ACTIVITIES ‘Student 4 - Go to Communication Activity K Student 2 - Go to Communication Activity X 5 (22 Complete the minitar list for yourself for 2 ‘weekend (or for Edgar Young). Interviow a partner. What did they have from the minibar? Be careful with a / an / some.= : 44 Your cabin <== 252. Sunday, June 3, Alicia is on board the Pacific Rim Voyager at Canada Place, Maria, her Cabin Steward, is showing her to her cabin Maria: And in the siting area you have a TV. Alicia: | won't have much time for TV. 'm here to work Maria: You mean, you aren't on vacation? Maria: Right this way, Ms, Romero. This is your cabin Alicia: Unfortunately not. I'm taking phatographs for a Alicia: Thank you. It looks great. travel brochure. Maria: This is the bathroom, You have a bathtub with @ Maris shower over (Oh, that’s a pity. I'm looking forward to it. This is my first cruise. Well, | hope you enjoy it. PACIFIC RIM CRUISES THe Paciric nim uovacen ‘TV SERVICES, channel Service 1 (On-board information service 2 The movie channel ~2 houre a day 3 Entertainment channel cuit programe 6 arm. 6p ics’ programs 6 p.m. 1130 pam. 4 Sallie NBC Nows 5 Satelite Sports, table toni, jogging 6 Satelito-Entorainment (7 8 Satelite - 016 movios | (Charge account information - interactive Infomation on your account 24 hours a dey highlighted words, e.g. shower cubicle / I'l be too busy to watch TV. / | You mean you're here on business? / St Hemi eareniomss | think itl be great. 'm sure you'll enjoy i Soe eae | 2 Look at the picture. What facilities does Alicia's cabin have? Check (/) the boxes: 3 25 Efiy Look at the TV services card. Listen queen-size bod “staircase balcony 0 Maria describing the facilities on the TV. Maria Deoffee table siting area sofa is right, tho card is wrong, Correct the card. Gimting desk ining table shower Gwallein closet Garmchars TV Culture File [48] Traveling by sea DVD player picture window Internet link254 7%) Conversation A Alicia is speaking to Josie on the enue. Josie Alii Josie: Hey, Alicia! Good to see you. Hello, er Alicia: Of course. You're the Excursions Manager. vosio: That's right. Can I get you a drink? Alicia: Please. A mineral water. Josie: Are you sure? They have this new mineral water ‘Absolutely Arizona. | don't lke it very much, It tastes very salty. Alicia: OK. A club soda, then. 1 | 256 fly Alicia doesn't remember Josie at first. Listen to Josie’s statements (in green) - they sound like questions. Imagine Jack is speaking to someone who doesn't remember him. Try saying these sentences with question intonati ’m Jack Hudson. 1'm from Phoenix {sell mineral water. The brand's Absolutely Arizona. We met last year We met at your office Wo had coffee. | dropped my cup on your canpet. Write a toxt about yourself. Introduce yourself to other students. You met them last year, but they can't remember you. Remind them who you are. 45 Making friends <== 50) Conversation B Josie: is this your frst tp to Alaska? ‘Alicia: Yes, itis. This is my frst cruise, In fact. Josie: What do you tink of 30 fa ‘Alicia: t's wonderful Is a beautiul ship. “Josie: So you'e enjoying yoursel? Alicia: Yes, but it ees a bit strange. 'm not really a passenger, and 'm not one of the ships crew ether. Josie: OK. let me introduce you 9 some ofthe crew then. Ken's over there, Hes the Sports Manager Come and meet hin 2 Conversation B. Jo: asks about the trip to. begin the conversation. Which of these topics is good for beginning a conversation? ‘the weather food or drink atip hotel / hotel room politics the news. Think of a question for each of them and practice conversations. 3 | Ask and answer, changing the words in parentheses: What does (your soup) taste like? ‘What does (a piece of music) sound like? How do (you) feel? What does (fresh coffee) smell like? ‘What does (a famous place) look like? Culture Fil {5 Question intonation===} 46 Souvenits 257 fy Conversation A The cruise ship is in Skagway, Alaska. Alicia Romero is shopping for souvenirs. Assistant: Are you finding everything OK? Alicia: 'm OK, thanks, I'm just looking, Assistant: Well, take your time. Please ask me if you need any information, Alicia: | wil Thank you, 253 Hy Conversation B ‘Alicia: These blankets are realy beaut Assistant: Yes, they ae. They'e all genuine Native ‘American designs, made of pure woo, and they"e mage right Nere in Alaska, ‘Alicia: | need some throws for my apartment more than one, but need | You are looking for presents for friends and relations. Look at the pictures. Then ask and answer e. What would your sister like? My sister would like a hat. 2 COMMUNICATION ACTIVITIES Student 1 - Go to Communication Activity L Student 2 - Go to Communication Activity Y Assistant: How many do you need? Alicia: Two, maybe three. Assistant: Wel, they're $95.00 each, but I can give you a special price on thre. Alicia: Really? A ciscourt? How much? Assistant: $1250.00 for the thres. That's my best price Alicia: Hmm. I don't have much space in my cabin. Assistant: We can ship them anywhere in the United States. Alicia: San Diego? Assistant: Sure, That's no problem. ‘Alicia: They’te really rice .. but | don't know. Assistant: We won't charge you for shipping. Alicia: OK. Is a deal. Do you take American Express? 3 Ask and answer: * Do stores in your country generally have fixed prices, for can you bargain? What kind of stores can you bargain in? Which things can you bargain for? Can you get a discount for cash payments? Do stores charge you for shipping? Do you buy things mail order from catalogs? ‘Ace they cheaper or more expensive? Culture File 46| Bargaininges «847 GOON NCWS ce 231M Conversation A Kens in the gym on the Pacific Rim Voyager. Syreeta: Ken? There’ a prone cal for you. Kenji: Not now, Syreeta. I'm going to take a Syreeta: Uh, Ken its important. Kenji: Ask them to callback in twenty minutes. Syrocta: Ken ... i's Michael Perez Keni: Perez? The VP. in charge of Operations? What does he want? Syreeta: Nothing bad, | hope! nower. id @y Conversation B Kenji: Mr Perez? This is Ken Nakamura speaking Sony, Mr Perez, | was coaching some passe Yes, | know Paul O'Connell. He's the Entertainment Director on the Pactlc Rim Explorer. On, dear. I'm sony o hear that. How is he? ... Good, i not sarious then... Oh, see, Si months? .. Yes, we're going to be in Vancouver on Sunday .. Sorry, can you say that again? .. Wel, thank you. Thank you very much ... Yas, sure, il take i... Uh, who's going to tell Cecilia Grant?.. Right. She knows already Yes, Syreeta will be great. Yes, lel her right now Goodbye, si. Syreeta: Fascinating. Whal was that all bout? Kenji: Syreeta, | have some good news for you and for mel LANGUAGE BANK Not now Not at the moment | I'm just going to | take a shower. Later Ihave to finish something. Ian't stop now I need to speak to someone first: want to get some information first. ‘Ask them /her tocall back/me in | 20 minutes. Tell him/the caller to call /try again half an hour. at twelve thirty four o'clock. 1 <>? Look at Conversation A. Use the Language Answer these questions: Bank, and practice the conversation replacing a What happened to Paul O'Connell? fel ieiistl aac ses rc b_ How long is he going to be away from work? © What was Paul’ job? 2 <5. Look at Conversation B. Listen to Ken's d_ When is Ken going to be in Vancouver? conversation again. Can you guess what Michael @ What's Ken's new job? Perez is saying? Think about it, and write down + What's Syreeta's new job? ‘some ideas. Then role-play the conversation. _ 5 Role-play Syreeta and Ken, Give Syreeta the 3 [251 Mfy Listen to Ken's conversation, good news. This time you can hear Michael Perez too. ‘Compare the conversation with your guesses. Reacting to bad news28H Conversation A “The ship is hack n Vancouver It's the end of theor Alicia: Well, goodbye, Josie, And thanks for everything, Josie: Goodbye. It was nice meeting you. Alicia: Don't forget. You have my adciess. Call me next time you're in San Diego. Josie: | will And call me if you're ever in Vancouver Alicia: OK. Goodbye, then. Josie: Goodbye, Take care. 25 8%) Conversation & Cecilia: Ken, | want to thank you for all your hard work. Kenji: Thark you, Ceci. ™m sorry that "m leaving. les ‘good working with you Covi: Trans. i's quite a surprise, but i's a good promotion for you. You deserve Kenji: tao 8 ouprise form, to. Cecilia: You'l be great. Enoy the job. Kenji: And thanks gan for suggesting me 1. 52 Role-play conversations using the expressions in the Language Bank. + Alicia saying goodye to Cecilia, + Ken saying goodbye to Alicia + A passenger saying goodbye to another passenger after a shipbosrd romance! 2 285 fly What's going to happen to everyone? Listen to some possibilities. Can you continue the story? 48 Goodbye eee 2 By Conversation C Josie: 8, you're moving tothe Paci Rim Explorer Good ick Keni Thank. Er... m going to migs you, Joie oslo: And Hi miss you. Keepin touch Ken Sure. cal you that's OK 1. On board as fy ‘Check-in Clerc There's your boarding pass, ‘Mrs, Castelano, Fight AA 261 to Boston ‘Seat 18E. The fight cepars from Gate 9 at 3pm, but please be atthe gate by two thity for boaraiig 16 Voice: Good afternoon. GrossGibe Aways fight CG 185 to Vancouver is now ready for boarding, We ere Coardirg te aiplano in sections. loaca have your hosing passes on hand. Passengers wih smal chicren and passengers with cficuties ‘en boerd the apa now... nee those passengers in rows 59 through 55 nev, all those passengers between rows 20 and 38... next, Business Class passenger seated in rows 6 trough 19, Finaly, First Class passengers in rows one through fe, 8 Landing card fy Video recording: This your -94 Arival ‘and Departure Form, Please completa it in ink and in black capitals. Section 1: write {your family narne — don't ergot the biock capitals. Section 2s for your frst or given" name. n Section 3, write your bith date, Fist the day, then the manth, and finaly the year, Section 4 is for your country of citizenship, Section 5 is sox rmale of female. In secton 6, put your paseport numboy, then in 7, your arine land fight number. This s on your boarding pass, for exernpl Btlish Ainays Fight 177 —wite BA 17. For American Atines Fight 210, wite AA 210. In 8, write the ‘country where you are lng row, andin section 9, the city where you boarded this fight. For section 10, ook et your vea in ‘your pacepor. Wrte the city whore tne vies Wao seU6d, and in section 11 the date of your visa. Again, write cay, then smanth, then year. Section 12 i your fst address in the United States put the umber and street nee, ln soction 13, ite the city and the state. Pat your Fo Arrival Record in your passport, and hana itto Immigration Conttol the United Statos, Thank you for listening, 4 Welcome to the U.S.A 115 Please step this way, sic Step ight up tothe yellow tne, bul pkese stend behind it. Now please go ahead, st. Go 1o Booth fee and please show your passport. Then please take your bogs and proceed to Customs Conta 5 Baggage in hall in fy Alaska has a blue flag with eight stars. The stars are "The Big Dipper’ and point othe Noth Star Bish Columbia is a Canadian province. The flag has the Brits Union Flag, which is re, white and blue. Tre isa yelow crown in he middle. At the bottom there is yellow ‘sun, and blue waves forthe Pactic Ocoan. Wchington stata has @ green flag nthe middle isa peture ofthe frst Preston, (George Washington. Theres 2 yalow crcle round the picture COragen has a dark blue fla, It hes yelow badbe end yellow letters, with the date 1859, Nevaca has a blue fag with a yellow badge inte top corn. Calforna has a reo and white fag, wha Picture ofa red sta and a brown bear on ‘green grass, ‘Arizona has a red, yellow and ble fag Theres a red starin the middle. 7 Hotel check-in 1 hy Eulgar: Does it have @ king-size bed? Reception Cletk: Uh, n0, No, it doesn't. It has a shgle bed Edigar: And does it have a bath? Reception Clerk: oath? No, it doesnt ut ithas a shower. small shower Edgar: | quoss it has a TV. Reception Clerk: Oh, yes. All our rooms reve TVs, 'hasa TV, A smal TV Edgar With cable? Reception Clerk: Sory. No cable. Edgar: Do you have moor movies? Reception Clerk: Yes, sir Ne have six channels of movies Edgar And a room sate, Does ithave a room sate? Rocoption Clerk: No, doesnt, But you ‘can las your valuables here at reception, ‘You can put tham in a safety depos box Edgar: | guess there's an intemet connection? Reception Clarks Wel. yes, you can ‘connect your laptop to the phone tne. Edgar: But there's no high speed Internet ‘connection? Reception Clerk: Wel n0. Edgar: | need a drink, Does ithave a minibac? Reception Clerk: Un, no. No mint: You ‘can buy drinks irom vending machines in the halvay, There's an ioe machine inthe allay 100, I's right outside your oom. ‘You have the joe machine and the vending machine on one side of your room ana the levator onthe other Its voy corwoniant. Edgar, And the tonen is under my room? nats right: An the video ‘gernes arcade ls right across the Edgar's not @ quiet oom, then Roception Clerk: Quiet? No, its nat quit, ‘You're ight under the note ight-c. Edgar: Theresa nightclub above my room? Reception Glerk: Yes, st ith a lscotheque. But the discotheque closes at am. Its quet afer that. Wel, unt the ketchen starts breakfast at 5:90, Edgar | see. Reception Clerk: But it's the only room we hav. Edgar: OK. tke it Reception Clerk: OX. Room 212. Can you just complete this registration card for me? 9 Breakfast buffet 29 hy Edgar: (uch! That's hot... where's a fork? Ow! That's hat too, Ah, yes, Sausages ono, two sausages. two fred e998, and hash browns. Yes, Alot of hash brows Any French toast? Oh, yes. There it's. Two No, three, four places of French toast, it the same price, Thare isn't any bacon) Excuse me, do you have ary bacon? Server: Bacon? No, sory. There isnt any et. Edgar: OK. (Mm, some scrambled eggs ana ham, then, Forget the cholostorl) 10 hy Eagar: Excuse me, is thee any maple Syrup for the Fench toast? Server: Sure. I's right therein ront of you, Edgar: OK... Hn. Alot of maple syrup. ‘Ooh, that's too much! Oh, its OX. Actual just take it wth me, Some milk for my coffe, thats great. Hmm. Sreakiast ols for Engish mufine? I don't know. Aw, an English mut wth am, That's fe) Excuse me, i there any sit and pepper? Server: There you go. Edgar: OK thanks ls his enough food? | ‘can always go back ater.) 12 Concierge desk 13 fy Peter: Good morning, sic Gan help you? Man: Yos, | wart to get a ticket forthe ‘Concert atthe Queen Elzabeth Theatre tonight Poter: The Mentreal Symphony? Man: That’ right. Do you think is possible? Peter | can call TicketMaster for you, How many do you want? Man: Just the one Peter: Just a moment... Holo, tis isthe ‘Conciergo at tha Columb Towers. Do you havo a bokat forthe Montreal Symphony tonight? OK .. can you hold it for me? “Tharks. Yes, that's OK, sir can send a Delman, or yau can cole tat TicketMaster.Man: can callct Where's TicketMaster? Peter: They nave a booth in the Pace: Cente Mall Is right acroes the street. Go Cut of the hotel, wak past the Stack Exchange, and take at into the mall. Go up one lava. TicketMaster's on thet level ‘You can follow the signs, 13 Fifa Peter: Good morning si, madam. Can hep you? ‘Woman: Please. We're going tothe Marino ‘Building. Gan you direct us? Peter: Sue, i's about a ten-minute walk, Go ‘ut the hotel entrance, and turn ket onto ‘Dunsmuir Seat. Go it along Dunemuir for three blocks. At Butard take a ght, and walk a couple of blocks toward the \watorront. The Marina Buleings onthe leftand side. here. You can toke the ‘map with you. Woman: Thank you 13 fy Woman: Excuse me! Poter: Yes, alam Woman: 'm looking fora good eouvei shop. Poter The hotel shop has souvent ts right ove there Woman t's to expensive Petar: Wel, thee are souvent shops inthe Pcie Cente and on Robson Steet, or You can goto Gastown, There are ait of {00d Sowers shone Gown thet. | recommend Gastown. I's the pat of theohy, Woman! OK How do got her? Poter: Wl, ate ofteen-minute walk "You can Woman: Fiteon mrntes! No way, Whe can | take a.cab? Peter: You can fins one ight outside the hotel entrance Woman: Thanks 16 lineraries hy Veal: Vat re we org one tt? Costas Uh, wore gona to cha tho omni then ue tho aot tho ttereen wy? orl: Wes yh. tat Goalies our Bay? Tre our eee ee eee fevet hee outer Ns ht ‘eel: Batt sys your btndys n Jonny eye eee Sisters tye January eal: Al Soy yes My tks {708s ith ape, teu 11. pote 1081 Jausy oF Cecia: Ofcourse! You put dey-menth-year Josie: And you put monthay-year | ‘lays make a mistake wit tat! Cecilia: June 1st? OK Jose, we'e going to have party for you on Friday 18 Connections 1 hy Call1, Part Edgar: Try again. 9-821-7844, Message: Thank you fr caling .. SouthGa Tours. Edgar: Good morning Message: .. Your callis ina callwating system. Your call is important io us. Pease Fold until one of our telephone operators is free Edgar: Came on! Message: Thank you for holding. Your call in acal-walting aystam., Your cal ie important to us. Please hold unl one of ur telephone operators i fee Edgar: Oh, no, I don't have all day Message: Trank you for holding. Your calls Eagar Finally! ‘Operator: Parson me? 154 iy all 1, Part 2: Operator: SouthCal Tours. Thank you for wating. Ths is Michael speaking, How may help you? Edgar: May | spoak to Ms, Lowe, please? ‘Operator: Pease bear witname, I'm ‘connecting you. Edgar: Thank you. 135 iy Call 1, Part 3: ‘Answering machine: Welcome tothe Sprint voice mailbox of Cathy Lowe. I'm not at my desk right non. Please eave your ame and rumor after the tone, and cal you back. Thank you fer ealing. Edgar: Ah, yes. Rit, Good morning, Ms, Lowe, How are you? I'm in San Diego fora fo days, for business, and | want to meet wath you about your travel Erachure fo ‘xt year. Right now I'm steying at the (Quantty inn downtown, rear Balboa Park, and Oh, rol That's the end of tha massage, My name! She doesn’t have my raimel OK, can call agan this afternoon, 136 iy all 2: Edgar: Right. 9, then 715-0201, Mossage: Ths is Sunburst Travel. you are ‘cling trom a touch-tone phone, press § for reservations; poss 3 for rcordod Information; press 7 if you want a brochure. Fer other inguries press 0, or hold the ine for an operate. Edgar: Is this a touct-tone prone? | guess. 50, press 0. ‘Operator: Sunburst Travel. Can help you? Edgar: Fight! Can | spoak to Stove Cantor, ploase? ‘Operator: Mr Cantor it in the office tose, (Do you want his assistant? Edgar: No, I can call tomorrow. Thanks anyway, ‘Operator: You're welcome, 19 Fast food fy ‘Server: Hallo aaah. Jack: An ice cream, please Server: Would you Ike vanila, chocelate ora wi Jack: A swirl Server: There you go. Two forty-eight with the tax. sack: OK. Server: Hin. | can't make change for a hundred. Do you have anything smaller? Jack: Un, not realy. | want to change the hundred, Sorvar: Sory. Uh, there was titeen dollars change rom the burger Jacke: Ch, yeah Well, I quess Ihave the ‘Bact amour, Thats two, and tweniy-fve, thirly-fve, foryefve.. and thee cents, Server: Thanks. 23 Your company 16 iy Alea: So, Siron. Wnts your jo here Simon: Nr, Dawwsnis assistant Alicia: Who's Me Dawson? Simon: He’ the Publy Manager, You're

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