JOHNH.

SMITH
‘šͳ͸͹͵ȱ ƒŽŽƒŠƒǡ ͵ʹͲͳͳ ȋȌͺͲͲǦͻͻͳǦͷͳͺ͹ ȋȌͺͲͲǦͻͻͳǦͷͳͺͺ info@greatresumesfast.com
GENERALMANAGERǦHOSPITALITY
Maximizingresourcesandimprovingbottomlinethroughexpertleadershipinqualityservice,staff
development,costcontrol,andvisionaryP&Lmanagement.
‡‹‘”‘’‡”ƒ–‹‘•ƒ†‰‡‡”ƒŽƒƒ‰‡‡–‡š‡…—–‹˜‡Ž‡˜‡”ƒ‰‹‰‘”‡–ŠƒʹͲ›‡ƒ”•‘ˆ–‘’ǦŽ‡˜‡Ž”‘ˆ‹–ƒ†‘••
”‡•’‘•‹„‹Ž‹–›ˆ‘”—Ž–‹Ǧ•‡”˜‹…‡Š‘–‡Ž•ƒ†”‡•‘”–•ƒ–‹‘™‹†‡Ǥ‡’‡ƒ–‡†Ž›Š‹”‡†ƒ†…‘‡†‡†„›‘™‡”•ˆ‘”
‹’”‘˜‹‰„‘––‘ǦŽ‹‡ƒ”‰‹•™Š‹Ž‡‹…”‡ƒ•‹‰“—ƒŽ‹–›ƒ†•‡”˜‹…‡‹‘”‰ƒ‹œƒ–‹‘•”ƒ‰‹‰ˆ”‘ͺͲ–‘͸ͷͲ
‡’Ž‘›‡‡•ǡƒ†̈́ͷǦ̈́ͷͷ„—†‰‡–•Ǥ—‹Ž†‹‰•–”‘‰–‡ƒ•ƒ†‡ˆˆ‹…‹‡–•›•–‡•–‘’‘•‹–‹˜‡Ž›‹’ƒ…–•–ƒ”–Ǧ—’
„—•‹‡••‡•ǡ‰”‘™–Šǡƒ††‘™•‹œ‹‰‘„Œ‡…–‹˜‡•Ǥ
ProvidingeffectivesolutionsthatproduceimmediateimpactandcontributetolongǦtermsuccess.
CORESKILLSANDKNOWLEDGE

OPERATIONSMANAGEMENT STAFFDEVELOPMENT CUSTOMERSERVICE P&LMANAGEMENT

‡•‘”–ƒƒ‰‡‡– ‡…”—‹–‹‰Ȁ‹”‹‰
—‡•–ƒ–‹•ˆƒ…–‹‘ —†‰‡–ƒƒ‰‡‡–
—Ž–‹Ǧ•‹–‡’‡”ƒ–‹‘• ƒŽ‡–’–‹‹œƒ–‹‘ …”‡ƒ•‡†……—’ƒ…› ‘•–‘–”‘Ž•ȋƒ„‘”ǡ ƬȌ
‘•’‹–ƒŽ‹–›ƒƒ‰‡‡– ”ƒ‹‹‰Ƭ‘ƒ…Š‹‰ —•–‘‡”‡–‡–‹‘ ••‡–ƒƒ‰‡‡–
‘‘†Ƭ‡˜‡”ƒ‰‡’‡”ƒ–‹‘• ‘–‹˜ƒ–‹‘Ȁ’‘™‡”‡– —ƒŽ‹–›••—”ƒ…‡ –”ƒ–‡‰‹…Žƒ‹‰


GENERALMANAGEMENTEXPERIENCE

GENERALMANAGER
HolidayInnResort,Jacksonville,FLȋʹͲͲ͸ǦʹͲͳͳȌ
‡Ž‹˜‡”‡†Ž‡ƒ†‡”•Š‹’ˆ‘”ƒ†‘˜‡”•‹‰Š–‘ˆƒŠ‹•–‘”‹…”‡•‘”–™‹–ŠͳͲ͵‰—‡•–”‘‘•ǡ—Ž–‹’Ž‡”‡•–ƒ—”ƒ–•ƒ†„ƒ“—‡–
”‘‘•ǡ‡š–‡•‹˜‡‘—–†‘‘”ˆƒ…‹Ž‹–‹‡•‹…Ž—†‹‰ƒͳͺǦŠ‘Ž‡‰‘Žˆ…‘—”•‡ƒ†ƒ…‹–›Ǧˆ—†‡†’‡”ˆ‘”ƒ…‡ƒ”‡ƒǡƒ†ƒͺǦ
ˆ‹‡Ž†•‘……‡”ˆƒ…‹Ž‹–›ǤŠƒŽŽ‡‰‡†ˆ”‘†ƒ›‘‡–‘”‡†—…‡‘‰‘‹‰‘’‡”ƒ–‹‰Ž‘••‡•Ǥ••‡••‡†‡ƒ…ŠŽ‹‡Ǧ‹–‡™‹–Š‹
–Š‡ „—†‰‡– ƒ† ‹‡†‹ƒ–‡Ž› „‡‰ƒ –‘ ‹’”‘˜‡ ƒ”‰‹• –Š”‘—‰Š •–”‡ƒŽ‹‹‰ •–ƒˆˆǡ ˆ‘‘† …‘•–•ǡ ƒ† ‘–Š‡”
—‡…‡••ƒ”› ‘’‡”ƒ–‹‰ ‡š’‡†‹–—”‡•Ǥ  ‡…”—‹–‡† ƒ† Š‹”‡† ƒ •–”‘‰ ƒƒ‰‡‡– –‡ƒ –‘ ƒ••—‡ †‡’ƒ”–‡–ƒŽ
”‡•’‘•‹„‹Ž‹–›ǡƒ††”‘˜‡ƒ……‘—–ƒ„‹Ž‹–›ˆ‘”“—ƒŽ‹–›ƒ†•‡”˜‹…‡†‡Ž‹˜‡”›ˆ”‘–Š‡–‘’ †‘™Ǥ—•–ƒ‹‡†…‘–‹—ƒŽ
‹˜‘Ž˜‡‡– –Š”‘—‰Š ™‡‡Ž› ƒƒ‰‡‡– ‡‡–‹‰• ƒ† ˆ”‡“—‡– †‡’ƒ”–‡– ˜‹•‹–• –‘ ’”‘˜‹†‡ ‘‰‘‹‰ •—’’‘”–
ƒ†•ƒ–‹•ˆ›…‘’ƒ›‘„Œ‡…–‹˜‡•Ǥ
¾ Slashedlossesinhalfwithinthefirstyearǡˆ”‘ƒ̈́ʹƒ—ƒŽ†‡ˆ‹…‹––‘̈́ͳǤ
¾ ExpandedcostǦcontrolinitiatives‹–Š‡•‡…‘†›‡ƒ”ǡˆ—”–Š‡””‡†—…‹‰†‡ˆ‹…‹–ˆ”‘̈́ͳ–‘̈́ͷͲͲǤ
¾ Reduced operating expenses 75% ™Š‹Ž‡ ‹’”‘˜‹‰ “—ƒŽ‹–› ‘ˆ •‡”˜‹…‡•ǡ •–ƒˆˆ ‘”ƒŽ‡ǡ ƒ† …—•–‘‡”
•ƒ–‹•ˆƒ…–‹‘Ǥ
¾ Generated new revenue sources ‹…Ž—†‹‰ –Š‡ ƒ††‹–‹‘ ‘ˆ ƒ ’”‹˜ƒ–‡ …Ž—„ ™‹–Š‹ –Š‡ ˆƒ…‹Ž‹–› ƒ†
ƒš‹‹œ‡†–Š‡ͶͲͲǦƒ…”‡‘—–•‹†‡’”‘’‡”–›„›‹…”‡ƒ•‹‰–Š‡—„‡”‘ˆ•’‡…‹ƒŽ‡˜‡–••—…Šƒ•„ƒ“—‡–•ǡƒ‹”
•Š‘™•ǡƒ†–Š‡ˆŽ›‹‰…‹”…—•Ǥ
¾ Empoweredeveryemployee–‘’”‘’–Ž›”‡•‘Ž˜‡‹••—‡•ƒ†•ƒ–‹•ˆ›‰—‡•–•–Š”‘—‰Š–Š‡†‡˜‡Ž‘’‡–‘ˆƒ
‡’Ž‘›‡‡‘’‡”ƒ–‹‘•ƒ—ƒŽ–‘„‡•‹‰‡†„›ƒŽŽ‡’Ž‘›‡‡•ǡ†‡ˆ‹‹‰…‘’ƒ›˜‹•‹‘ǡ’‘Ž‹…‹‡•ǡ’”‘…‡†—”‡•ǡ
ƒ†’”‹‘”‹–‹‡•Ǥ

GENERALMANAGER
HappyLandClub,Jacksonville,FL(1998Ǧ2005)
‹”‡† –‘ ”‡†—…‡ ‘’‡”ƒ–‹‰ ‡š’‡•‡• ƒ† ’”‘˜‹†‡† Ž‡ƒ†‡”•Š‹’ ‘˜‡” ƒ ™‘”Ž†Ǧ…Žƒ•• ‹•Žƒ†Ǧ„ƒ•‡† ’”‹˜ƒ–‡ …Ž—„ ƒ†
”‡•‘”–Ǥ˜‡”•ƒ™ƒ•–ƒˆˆ”ƒ‰‹‰ˆ”‘͵ʹͷǦ͸ͷͲ‡’Ž‘›‡‡•‹–Š‡‘’‡”ƒ–‹‘•‘ˆƒ͹ʹǦ•—‹–‡Š‘–‡Žǡƒ•™‡ŽŽƒ•ƒͳǡͳͲͲǦ
‡„‡” ’”‹˜ƒ–‡ ‰‘Žˆ …Ž—„ǡ ͳͺǦ…‘—”– –‡‹• …Ž—„ǡ ʹ ƒ”‹ƒ•ǡ ƒ ‹–‡”ƒ–‹‘ƒŽŽ› ”‡…‘‰‹œ‡† •’ƒǡ „‡ƒ—–› •ƒŽ‘ǡ ƒ†
„‡ƒ…Š…Ž—„ǡƒ†—Ž–‹’Ž‡”‡–ƒ‹Žƒ† Ƭ‘—–Ž‡–•Ǥ”‡ƒ–‡†ƒ† ‹’Ž‡‡–‡†…‘–‹—‘—•’”‘…‡••‹’”‘˜‡‡–• –‘
‡•—”‡‘’–‹ƒŽ‡ˆˆ‹…‹‡…›ƒ†’”‘†—…–‹˜‹–›–Š”‘—‰Š‘—––Š‡‘”‰ƒ‹œƒ–‹‘Ǥ

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GeneralManagementContinued…

¾ Reduced the Happy Land Club’s annual operating loss by 300% and ‹’”‘˜‡† ‘”ƒŽ‡ ƒ† “—ƒŽ‹–›
’‡”ˆ‘”ƒ…‡–Š”‘—‰Š…‘’”‡Š‡•‹˜‡‘˜‡”•‹‰Š–ƒ†Ž‡ƒ†‡”•Š‹’ˆ”‘–Š‡–‘’†‘™Ǥ
¾ Servedasavisibleleader–‘’”‘˜‹†‡‘–‹˜ƒ–‹‘ǡ…‘—‹…ƒ–‹‘ǡƒ†ƒ……‘—–ƒ„‹Ž‹–›ƒ–ƒŽŽŽ‡˜‡Ž•Ǥ
¾ Recognized for highly effective leadership over all aspects of the club ƒ† ”‡•‘”– ™‹–Š‹ –Š‡ ˆ‹”•– ͳͺ
‘–Š•ǡ ƒ† ™ƒ• ‰‹˜‡ ƒ •‹‰‹ˆ‹…ƒ– ‹…”‡ƒ•‡ ‹ ”‡•’‘•‹„‹Ž‹–‹‡• –‘ ‹…Ž—†‡ ‘˜‡”•‹‰Š– ‘ˆ –Š‡ ͸͹ͷǦ—‹–
…‘†‘‹‹—…‘—‹–›ƒ••‘…‹ƒ–‹‘‹…Ž—†‹‰–Š‡‘’‡”ƒ–‹‘‘ˆˆ‘—”ʹͶǦ…ƒ’ƒ…‹–›…ƒ”ˆ‡””‹‡•ǡͺ…‘‡”…‹ƒŽ
„ƒ”‰‡•ǡʹͳͷƒ…”‡•‘ˆŽƒ†•…ƒ’‹‰ǡƒ†ƒ͸ͷǦ’‡”•‘•‡…—”‹–›•–ƒˆˆǤ
¾ FeaturedintheLeadingHotelsoftheWorldmagazineǤ

GENERALMANAGER
TheWHotel,CoralGable,FLȋͳͻͻ͵Ǧͳͻͻ͹Ȍ
‡† ƒ •–ƒˆˆ ‘ˆ ͳͺͲ ‹ –Š‡ –—”ƒ”‘—† ‘ˆ ƒ Š‹•–‘”‹… Š‘–‡Ž …‘•‹•–‹‰ ‘ˆ ͳͶ͹ ”‘‘•ǡ Ͷ͹ •—‹–‡•ǡ ƒ† ͳͺͲ —’•…ƒŽ‡
ƒ’ƒ”–‡–•ǡ ”‡–ƒ‹Ž •–‘”‡•ǡ ƒ† —Ž–‹’Ž‡ Ƭ ˆƒ…‹Ž‹–‹‡•Ǥ  ƒŽ›œ‡† ˆ‹ƒ…‹ƒŽ ƒ† ‘’‡”ƒ–‹‘ƒŽ †‡ˆ‹…‹‡…‹‡• ƒ†
‹’Ž‡‡–‡† •–”ƒ–‡‰‹… ‹‹–‹ƒ–‹˜‡• –‘ ‹’”‘˜‡ “—ƒŽ‹–› ‘ˆ •‡”˜‹…‡ ƒ† …‘•– …‘–”‘Ž• –Š”‘—‰Š‘—– ƒŽŽ †‡’ƒ”–‡–•Ǥ
‡˜‡Ž‘’‡†…‘’”‡Š‡•‹˜‡–”ƒ‹‹‰’”‘‰”ƒ•–‘„—‹Ž†…‘ˆ‹†‡…‡ƒ††‡…‹•‹˜‡…—•–‘‡”•‡”˜‹…‡ƒ–ƒŽŽŽ‡˜‡Ž•Ǥ
¾ Increased occupancy from 59% to 79% –Š”‘—‰Š ”‡†‹”‡…–‹‰ ƒ”‡–‹‰ ‡ˆˆ‘”– –‘ „—•‹‡•• …Ž‹‡–‡Ž‡ ƒ†
‡•—”‹‰”‡’‡ƒ–„—•‹‡••–Š”‘—‰Š…‘’Ž‡–‡…—•–‘‡”•ƒ–‹•ˆƒ…–‹‘Ǥ
¾ Produced $3.5M in bottomǦline profit after a loss of $1M –Š”‘—‰Š …‘’”‡Š‡•‹˜‡ †‡’ƒ”–‡–ƒŽ
”‡•–”—…–—”‹‰ –‘ ‹’”‘˜‡ “—ƒŽ‹–› ‘ˆ •‡”˜‹…‡•ǡ …—•–‘‡” •ƒ–‹•ˆƒ…–‹‘ǡ ‹˜‡–‘”› ƒƒ‰‡‡–ǡ ƒ† …‘•–
…‘–”‘Ž•Ǥ

Otherexperienceincludes:
GENERALMANAGERANDVICEPRESIDENTOFPROJECTSǡHamiltonHotels
ƒƒ‰‡†ƒ͵Ͳ͵Ǧ”‘‘ˆ—ŽŽǦ•‡”˜‹…‡Š‘–‡Žƒ††‹”‡…–‡†…ƒ’‹–ƒŽ’”‘Œ‡…–•ˆ‘”ͷ’”‘’‡”–‹‡•ǡ…‘’Ž‡–‹‰’”‘Œ‡…–•˜ƒŽ—‡†ƒ–
ƒ•—…Šƒ•̈́ͻ‘–‹‡ƒ†™‹–Š‹„—†‰‡–Ǥ
¾ Increasedmarketshare11%inashrinkingmarketƒ•ƒ”‡•—Ž–‘ˆ‘’‡”ƒ–‹‘ƒŽ”‡•–”—…–—”‹‰‹‹–‹ƒ–‹˜‡•Ǥ

DIRECTOROFOPERATIONS,H&HAssociation,Inc.
‹”‡…–‡† ͻ ˆ—ŽŽǦ•‡”˜‹…‡ Š‘–‡Ž ’”‘’‡”–‹‡• ™‹–Š ˆ—ŽŽ Ƭ ƒ† “—ƒŽ‹–› ƒ••—”ƒ…‡ ”‡•’‘•‹„‹Ž‹–›Ǥ  ‹—Ž–ƒ‡‘—•Ž›
’”‘˜‹†‡†…‘•—Ž–ƒ–‹˜‡Ž‡ƒ†‡”•Š‹’ǡƒ”‡–ƒƒŽ›•‹•ǡƒ††—‡†‹Ž‹‰‡…‡ˆ‘”˜ƒ”‹‘—•’”‘’‡”–‹‡•–Š”‘—‰Š‘—––Š‡ǤǤ
¾ Servedasanassetmanagerforthreehotels‹…Ž—†‹‰–Š‡‡‰ƒ‹ŽŽ•ƒ–‹‘“—ƒ”‡ƒ ”ƒ…‹•…‘ǡ–Š‡
Ž—‡‹†‰‡ƒ””‹‘––ǡƒ†–Š‡‹Ž–‘Šƒ”Ž‘––‡•˜‹ŽŽ‡Ǥ
¾ Standardizedserviceandoperationsthroughout9hotels„›†‡˜‡Ž‘’‹‰ƒ—ƒŽ‹–›••—”ƒ…‡’”‘‰”ƒ
–Šƒ–•’ƒ‡†ƒŽŽ’”‘’‡”–‹‡•Ǥ

PROFESSIONALDEVELOPMENT&CERTIFICATIONS

CertifiedHotelAdministratorǡ–Š‡†—…ƒ–‹‘ƒŽ•–‹–—–‡‘ˆ–Š‡‡”‹…ƒ‘–‡Ž••‘…‹ƒ–‹‘

FormallyEducatedinAugsburg,Germany