LG Electronics

1000 Sylvan Ave,

Englewood Cliffs, NJ 07632
(201) 816-2000
Chris Dorn
9024 University City Blvd,
Charlotte, NC 28213
June 9, 2018

Dear MR. Chris Dorn

Thank you for emailing us.

First thing first, we would like to apologize for the inconvenience and disappointment that you
experienced in dealing with our product recently. We assure you that your complaint and
feedback will give the opportunity to remedy any problem that may exist and help to improve
our service further.

Secondly, please accept our sincere apologies, we care about our customer as we care about our
product. To help us solving this issue, please MR. Chris Dorn send us the TV and we will fix it
as soon as possible. If our product is not fixable or will not match our standard quality, then we
will send you new TV. Again, we are very sorry about that. Let’s know if you have another issue
with our products.

Best regards,
LG Electronics