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Office of Chief General Manager Telecom

Haryana Telecom Circle
107- Mahatma Gandhi Marg. Ambala Cantt -133001
E-mail: ftthreport@gmail.com
To
All SSA Heads
Haryana Telecom Circle.

NO:- Engg/HR/CGMT/FTTH/Eqpt/2014-15/64 Dated: 02/07/2014

Sub: FTTH Operation and Maintenance manual-reg.

Kindly find enclosed herewith FTTH operation and maintenance manual version 1.0, released
by BB-NW Circle. The manual is also available on www.intranet.bsnl.co.in.

DA: As above.

O&M Manual v1.0
FTTH
Fibre to the Home

Fibre to the Home is the solution provided by BSNL for its
customers to access High Speed Internet. This solution is
getting implemented through the fibre installed in the
country to provide Better Services to the Customers.

Broadband Networks, Bharat Sanchar Nigam Limited. Page 1

Table of Contents:

General …………………………………………………………………………………ϯ
Introduction ………………………………………………………………………………..ϯ
Network elements ………………………………………………………………………5
Provisioning flow .…………………………………………………………………….7
Services offered on FTTH……………………………………………………………..8
Configuration of services……………………………………………………………..9
Report Generation……………………………………………………………………..ϭϭ
Type of complaints…………………………………………………………………….ϭϮ
Help desk ……………………………………………………………………………….ϭϯ
Escalation Matrix ………………………………………………………………… 14
Provisioning Flow chart .................................................................. 15
Fault Maintenance Flow................................................................ 16
Equipment Details of OLT/ ONT/ RPR switches........(Annexures).....

Broadband Networks, Bharat Sanchar Nigam Limited. Page 2

Introduction: FTTH is a relatively new and fast growing method for providing higher bandwidth broadband telecommunication system based on fiber optic cables and associated optical electronics for delivery of multiple advanced services such as telephone. 1.General: Fibre to the Home (FTTH) is a unique technology being deployed by BSNL for the first time in India.4Gbps 3. This power backup will be AC input and connecting to the HONT on 12V DC. Closed User Group (CUG). Page 3 . broadband internet and television to homes and business using GPON technology. bandwidth on demand can be delivered by this connectivity to the without changing the access fibre and home device. Supports triple play services plus RF overlay Broadband Networks. Bharat Sanchar Nigam Limited. MPLS-VPN. IPTV having different type of contents like HDTV and future coming 3D TV and range of voice telephony services. The fibre connectivity having unlimited bandwidth and state of the art technology provides fixed access platform to deliver the high speed broadband from 256 Kbps to 100 Mbps. It provides a comprehensive solution for the IP leased line. IP Video call and leased line etc as required by the customers. VoIP. IPTVs. internet. video conferencing. Advantages over Copper: 2. Customer will get a CPE called Home Optical Network Termination (HONT) consist of 4X100 Mpbs Ethernet ports and 2 normal telephone ports. Customer will get power back unit having full load backup of four hours and normal backup of three days. 4. High speed up to 2. more than 20 KMs. Each 100 Mbps ports will provide broadband. 5. video calls etc whatever the services available on the internet platform. optical Split Feature minimizes Fiber deployment in local loops. Covers long distance.

6. Page 4 . Bharat Sanchar Nigam Limited. Preferred by global big carriers Broadband Networks.

fiber to the premises network architecture in which unpowered optical splitters are used to enable a single optical fiber to serve multiple premises. A PON consists of an optical line terminal (OLT) at the service provider's central office and a number of optical network units (ONU) /optical line terminals(ONT) near end users. GEPON ( Gigabit Ethernet Passive Optical Network – IEEE 802. EPON is now available as GEPON version: Symmetrical bi-directional 1 Gbps. & 10 Gbps.5 Gbps Downstream and 1. Page 5 . Broadband Networks.984) is a point-to-multipoint connectivity technology based on Ethernet + ATM and supporting all FTTx architectures. 10Gbps version is also available. Bharat Sanchar Nigam Limited.FTTH is provided through 2 technologies: GPON – Gigabit Passive Optical Network GEPON – Gigabit Ethernet Passive Optical Network A passive optical network (PON) is a point-to-multipoint.3ah) is a point-to-multipoint connectivity technology based on Ethernet and supporting all FTTx architectures. GPON (Gigabit Optical Passive Optical Network – ITU-T G. GPON is now available giving 2.25 Gbps Upstream predominantly.

488G/1. Page 6 . TDM Ethernet service Bandwidth 92% 72% efficiency QOS Very good, Good.984 (Strong) Ethernet OAM (Weak.Alphion.NSN GEPON UTStarcom. ATM only Ethernet DBA Standard format Self-defined by vendors OAM ITU-T G.1:32 Carried ATM. Extended by vendors) Technology Vendor GPON Sterlite.244G 1.Comparison of GPON and GEPON: P2MP GPON EPON Standard ITU. Ethernet. including Ethernet.25G/1. Teracom Broadband Networks.1:128 1:16 . Bharat Sanchar Nigam Limited. TDM.25G Split ratio 1:64 .T IEEE organization Rate 2.

Bharat Sanchar Nigam Limited. at service provider end ONT/ONU – Optical Network Terminal/Optical Network Unit(CPE) Splitter – Passive optical splitter RPR – BSNL RPR/ GPON RPR/LAN Switch BNG – Broadband network gateway ` Broadband Networks.Network diagram: Network elements: OLT – Optical Line terminal. Page 7 .

Broadband Networks. The services such as Voice. Broadband. Page 8 . IPTV etc.BSNL will extend fibre from its nearest Central Office (CO) location directly or through franchisee and install HONT and battery backup at the customers identified locations. will be enabled as per the customer”s request plans for the same. Bharat Sanchar Nigam Limited.

Bharat Sanchar Nigam Limited.  Video on Demand (VoD)(MPEG4) play like VCR  Audio on Demand Service  Bandwidth on Demand (User and or service configurable)  Remote Education  Point to Point and Point to Multi Point Video Conferencing. virtual classroom  Voice and Video Telephony over IP: Connection under control of centrally located soft switches  Interactive Gaming  VPN on broadband  Dial up VPN Service  Virtual Private LAN Service (VPLS) Broadband Networks. Page 9 .FTTH can be used to provide Basic internet Access Service controlled and uncontrolled from 256Kbps to 1000Mbps which acts as the Highway for various applications and services as given below:  TV over IP Service (MPEG2).

Page 10 . Bharat Sanchar Nigam Limited.Overall GPON data transmission approach: Broadband Networks.

Page 10 . Bharat Sanchar Nigam Limited.Broadband Networks.

Bharat Sanchar Nigam Limited.Broadband Networks. Page 10 .

Now the customer can access the service. Advice note goes to the Node-In-Charge and the connection is provisioned in P3 Portal. VoIP 4. Bharat Sanchar Nigam Limited. MPLS VPN Broadband Networks. IPTV 3. Services offered by BSNL on FTTH: 1. 3G Back Haul Connectivity 7. 7. Field unit will extend the connection to the customer. All the modifications (Plan change. Static IP Addition and closure) can be done from Data portal under FTTH- Broadband modifications. Generation of advice note with initial charge as per tariff through DOT-Soft. Reactivation. Advice note will be completed in DOT-Soft. 2. The status of the created User can be checked in Track order under FTTH-Broadband using portal order ID or Telephone number or service user ID.FTTH User Provisioning flow: 1. 6. Customer approaches CSC and fills the application form. Suspension. ILL 5. Page 11 . NME VPN over FTTH 6. 4. 5. HSI 2. Necessary configuration in ONT and OLT are completed by Node- In-Charge with the help of FTTH/ Multiplay/ MPLS NOC Bangalore. 3.

 Configure multicast and unicast VLANs in RPR.IPTV configuration:  Configure IPTV multicast VLAN 1805/1806 in BNG. Multiplay team will do necessary configurations in BSNL RPR &BNG and provide OLT IP and Outer VLAN.  Required settings in set up box will be done locally by IPTV vendors.  All the HSI VLANs should be passed in BNG and RPR. If OLT is connected to GPON RPR or GPON LAN switch. The required configurations for service and EMS connectivity in OLT will be done by Local FTTH team. Broadband Networks. Page 12 . required configurations will be done by FTTH team-NOC or locally. Service configuration in ONT is done locally or by FTTH team.NOC.Service Provisioning: OLT installation and uplink connectivity will be done locally.  Tag or pass the VIan in Uplink port and PON port of OLT depending on Vendor.  Configure unicast VLAN in Ethernet port of ONT. Bharat Sanchar Nigam Limited. 2.  Pass both multicast and Unicast VLANs in Uplink and downlink ports of OLT. HSI service configuration:  Configure HSI VLAN (128 to 449) in Ethernet port of ONT.

VoIP IP will be assigned automatically.  ILL VLAN should be passed in required Ports of RPR.  ILL VLAN is to be passed in Uplink and Downlink ports of OLT. OLT Uplink is connected to STM ring. 2. Broadband Networks.  MPLS team will do necessary configurations in PE router. ILL:  ILL IP pool will be assigned by Noida team.  Configure ILL VLAN in Ethernet port of ONT. 3G BTS Backhaul connectivity: Backhaul connectivity through FTTH is given in 2 ways.  In 1st scenario the standard VLAN 4085 will be passed in RPR Port. which in turn connects to RNC network.  Multiplay team will configure IP pool in BNG and provide ILL VLAN. 1. Bharat Sanchar Nigam Limited. Page 13 .  If DHCP is not enabled. NME VPN:  The required VLAN will be configured in OLT Uplink and Downlink Port.  Required VLANs should be passed in BNG and RPR ports.  If DHCP is enabled.  Pass the VoIP VLAN in Uplink and Downlink ports of OLT. OLT uplink will be connected to RPR.  Bandwidth restriction can be done in ONT or OLT.  Pass the VoIP VLAN in the required ports of RPR.  OLT uplink and Downlink port will be configured with 4085 VLAN. which in turn connects to RNC network.3.  Configure VoIP VLAN in telephone port of ONT. VOIP and SIP configurations will be done in ONT.VoIP:  Configure VoIP IP pool and VoIP multicast VLAN 1820/1821 in BNG.  Service VLAN will be configured in Ethernet port of ONT.  DHCP will be enabled for VoIP on request. only SIP configurations have to be done.

Broadband Networks.  DOT-Soft will generate bill based on the Billing feed file. Bharat Sanchar Nigam Limited.  Bandwidth restriction will be done in ONT or OLT.NSN and Teracom are attached. RPR and PE router.  Given VLAN should be passed in Uplink and downlink ports of OLT. O&M manual for Sterlite.Bangalore will generate Circle.  For FTTH daily report go to the link FTTH Subscribers based on Circle Plan Wise Report under FTTH Reports.  Configure the VLAN in Ethernet port of ONT. MPLS VPN:  Get the LAN pool and VLAN from Multiplay VPN team. SSA wise Billing feed file every month and upload in Data Portal.  Revenue collection is as per the bill generated. Report Generation: Daily Reports can be taken from MIS Reports of Data Portal by Node-IN- Charge.  Multiplay and MPLS teams will do the necessary configurations in BNG.Alphion. Drill down and filter the parameters as per requirement.  ONT Ethernet port is to be configured with 4085 and Bandwidth (50mb) restriction will be done at OLT or ONT level. Page 14 . FTTH Customer Billing:  P3.

Broadband Networks. Bharat Sanchar Nigam Limited.  FTTH monthly Revenue report will be taken from MIS Reports Go to the link FTTH Revenue Report under FTTH Reports. Page 15 .

Type of Complaints Serial Nature of Complaint Team Responsible Number 1 User Provisioning FTTH team 2 Modification Issues in Portal FTTH and Portal Team 3 Connectivity issues – different Errors FTTH and Local BSNL Team 4 Service Configuration FTTH . Page 16 . Multiplay and MPLS Teams 5 Configuration Issues FTTH . Bharat Sanchar Nigam Limited. Multiplay and MPLS Teams 6 Secondary Static IP FTTH and O&M Team Addition/modification 7 Speed Issues FTTH . Multiplay and MPLS Bandwidth Team Broadband Networks.

080-22028885 SDE: veena. 9449958122 DE: bbnw3esp@gmail.com . 9448010280 GM : buddhan.co.com .bbnoc@gmail. 9482419603 Addl GM: bpbraj@gmail.com . Page 17 .gmnoc@gmail.com . 080-25808899/ 25808877 SDE: roshnagiyaz@gmail.com .av@gmail. mplsnms@gmail.Helpdesk Bangalore FTTH Team FTTH Cell: ftthbb@gmail.in .011-23326261 Broadband Networks.080-25808830 Bandwidth Team . 080-22028885 JTO : ftthbb@gmail.com .com . 9448010361 Multiplay Team FTTH Cell: ftthbb@gmail.com . bm@bsnl.com .raj.com . 9448010361 MPLS Team . 9481885512 DGM: vvwarlu. 080-22028885 JTO: bsnlbbmpnoc@gmail.9449855306 DE: aswathk12@gmail.com .com . 9448010280 GM : buddhan. Bharat Sanchar Nigam Limited.com .gmnoc@gmail.

com copy to ftthbb@gmail.com copy to ftthbb@gmail.com OLT/GPON LAN 080-22028885 DGM BBNW / UTStarcom SDE(FTTH) /DE(P3) Switch/RPR issues GM(BBNW) sutapa.sharma919@gmail.com 080- Alphion 22028885 sakthimanigandan@gmail.com DE(portal) .fatangare@gmail.com - SDE(Portal)/DE(Portal) DGM BBNW / Portal issues -.veena.com DE(FTTH) .com DGM BBNW / ftthbilling@gmail.com copy to ftthbb@gmail.com 080- NSN 22028885 ankur.com copy to ftthbb@gmail.meenalochanis@gmail.com 080- ITI-Orckit 22028885 SDE(FTTH).com GM(BBNW) Speed and Browsing 080-22028885 Issues wimaxservices@gmail. Bharat Sanchar Nigam Limited. 080-22028884 copy to SDE(FTTH) /DE(P3) GM(BBNW) Modification issues ftthbb@gmail.com 080-22028885 Sterlite boopalanc@gmail.com copy to ftthbb@gmail.av@gmail. not able to resolve mail to FTTH Team DGM BBNW / SDE(FTTH) /DE(P3) (NOC) ftthbb@gmail.com copy to ftthbb@gmail.dutta@nsn.com SDE(portal). Page 18 .com SDE(Billing)/DE(Billing) GM(BBNW) FTTH Billing issues tushar.com 080-22028885 Teracom mohanan@orckit.raj.com Broadband Networks.bbnw3esp@gmail. ESCALATION MATRIX Escalation > Contact Information Escalation > 24HRS 48HRS Authentication Issues Check in Easy LDAP.bspadasalagi@gmail.

com GM(BBNW) – buddhan.bpbraj@gmail.SDE(Billing) .com DGM(BBNW) . Page 19 .devendra310@gmail. Bharat Sanchar Nigam Limited.hpnandakumar@gmail.gmnoc@gmail.com DE(Billing) .com Broadband Networks.

Bharat Sanchar Nigam Limited. Page 20 .Provisioning Flow Broadband Networks.

Page 21 . Advice note goes to the Node-In-Charge and the connection is provisioned in P3 Portal Necessary configuration in ONT and OLT are completed by Node-In-Charge with the help of FTTH/ Multiplay/ MPLS NOC Bangalore Field unit will extend the connection to the customer Now the customer can access the service Advice note will be completed in DOT-Soft END Broadband Networks. Bharat Sanchar Nigam Limited. Start Customer approaches CSC and fills the application form approaches CSC and fills the application form Generation of advice note with initial charge as per tariff through DOT-Soft.

END Broadband Networks. bsnlbbmpnoc@gmail. YES If Exchange NO Exchange people people able to resolve .wimaxservices usage/biiling issue.com 08022028877/220288899.ftthbilling@ 080-22028885. Team for BSNL gmail. @gmail. OCLAN/RPR/BNG issues- 22028884. contact NIB team YES IF NIB team able to resolve the issue.ftthbb@gmail. Required modifications will be done by concerned team and issue will be resolved. Bharat Sanchar Nigam Limited.com. Contact Multiplay NOC issues.com 080.Fault Maintenance Flow Start Customer contacts local exchange for connectivity issues. Page 22 .com . NO Contact FTTH team for Contact FTTH(NOC) Contact Portal OLT/ONT/GPON RPR/LAN Contact FTTH Team for Team(NOC) for billing team(NOC) Authentication/speed/ Modification Issues in Switch Configuration Issues for FTTH Browsing Portal.

Bharat Sanchar Nigam Limited. Notes & Annexures Broadband Networks. Page 23 .