1. http://tesis.pucp.edu.

pe/repositorio/bitstream/handle/123456789/1424/UGAZ_FLOR
ES_LUIS_ISO_9001_2008.pdf
2. https://www.uv.mx/gestion/files/2013/01/MIRIAM-HERRERA-MENDOZA.pdf
3. https://www.uv.mx/gestion/files/2013/01/aureliano-aguilar-bonilla.pdf
4. http://www.ingenieria.unlz.edu.ar/ingenieria/wp-content/uploads/2009/02/12.pdf
5. https://repository.javeriana.edu.co/bitstream/handle/10554/9615/tesis21.pdf?seque
nce=1
6. http://sisbib.unmsm.edu.pe/bibvirtualdata/Tesis/Ingenie/Casta%C3%B1eda_B_A/conc
lusiones.pdf
7. http://www.biblioteca.uma.es/bbldoc/tesisuma/16279463.pdf
8. http://www.bib.uia.mx/tesis/pdf/015599/015599.pdf
9. http://catarina.udlap.mx/u_dl_a/tales/documentos/lad/barroeta_n_c/capitulo2.pdf
10. http://dspace.unitru.edu.pe/bitstream/handle/UNITRU/4821/TESIS%20DOCTORAL%2
0-%20ONESIMO%20MEGO%20NU%C3%91EZ.pdf?sequence=1&isAllowed=y

llllllllllllllllllllllllllllllllllllllllll

11. http://www.insacan.org/racvao/ciclos/1/calidad.pdf
12. http://www.redalyc.org/pdf/1872/187244133006.pdf

de you tube

https://www.youtube.com/watch?v=RZeoidERPrI

https://www.youtube.com/watch?v=UPpLoPfm5AQ

https://www.youtube.com/watch?v=P5zn8Rzyk4E

https://www.youtube.com/watch?v=PX4I9sQ79JA