EFFECTIVE COMMUNICATION

In every organization communication is a three way process for each employee:

1. To one, employee is working for – supervisors/managers.
2. To the persons working for him – subordinates/junior employees
3. To the persons one works with, the peers, counterparts, customers and suppliers
Upward communication: is the flow of information from front line employees to managers,
supervisors, and directors.

Communication with Juniors

The junior employee will not have the same education, experience or expertise as that of the
senior. Therefore, the senior has to communicate with the junior patiently and in detail. The
juniors may require repetition of the message at times. Communication should emphasize
teamwork, quality in all activities, total quality management and latest development in the field
of work.
Communication with Peers
Communicating with peers is equally important. This has assumed significance since the
organization have to establish customer-supplier relationships to practice TQM. Adequate
communications is essential between customer and supplier. The supplier should be told about
the the requirements. Similarly, the suppliers should give information to the customer about the
product or service delivered.