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Chapter 4 - Data and Information Analysis
Chapter 4 - Data and Information Analysis
1.1 Age
Table 1
1.2 Sex
Table 2
Table 3
It can be seen from Table 3 that 199 or 50.3% of the respondents are
single, 173 or 43.7% are married, 16 or 4.0% are separated, and 8 or 2.0% are
widow/widower. The results may indicate that bank clients now prefer electronic
banking. This may be due to the benefits of using e-banking over traditional
visits to banks. According to the National Bank (2016), people opt for internet
banking because it can help save time and money. Also, online banking is like
Table 4
Highest Educational
Attainment Frequency Percent
Doctorate Degree 9 2.3
Master’s Degree 26 6.6
Bachelor’s Degree 277 69.9
High School 42 10.6
Vocational 42 10.6
TOTAL 396 100.0
1.5 Number of Years as Client of the Bank
Table 5
Number of Years as
Client of the Bank Frequency Percent
1 – 5 years 154 38.9
6 – 10 years 133 33.6
11 – 15 years 55 13.9
16 – 20 years 37 9.3
21 years and above 17 4.3
TOTAL 396 100.0
Table 6
Table 7
2.1 Convenience
Table 8
Weighted Verbal
Convenience Mean Interpretation
Save time as compared to conventional
banking (No more queuing) 4.59 Very Effective
Facilities are easy to use (User-friendly) 4.43 Very Effective
It can check transactions anytime 4.43 Very Effective
GRAND MEAN 4.50 Very Effective
the highest weighted mean of 4.59, followed by “Facilities are easy to use (User
friendly)” and “It can check transactions anytime” both with a weighted mean of
important benefit why customers adopt internet banking over traditional visit.
Making transactions and payments right from the comfort of home or office at the
click of a button without even having to step out is a facility none would like to
forego. Keeping a track of accounts through the internet is much faster and
convenient as compared to going to the bank for the same. Even non-
enquiring about interest rates of various financial products etc become much
Table 9
Weighted Verbal
Accessibility Mean Interpretation
Easy steps in enrolling and web design is
capable of being understood and
navigated 4.21 Very Effective
E-banking is always available when
needed (anywhere, anytime) 4.07 Effective
It offers a facility service to access
financial Information 4.25 Very Effective
GRAND MEAN 4.18 Effective
2.3 Security
Table 10
Weighted Verbal
Security Mean Interpretation
Security features are incorporated in the
facility 4.31 Very Effective
Personal information is held securely 4.31 Very Effective
Privacy of account details and records
are safe from unauthorized used 4.27 Very Effective
GRAND MEAN 4.30 Very Effective
2.4 Speed
Table 11
Weighted Verbal
Speed Mean Interpretation
Transaction is faster and system speed is
fast enough (No waiting) 4.22 Very Effective
Transfer funds immediately to your
account or third party account (Real-time) 4.20 Effective
Facility Service has an error free system
and no connection breakdown 3.69 Effective
GRAND MEAN 4.04 Effective
Table 12
Weighted Verbal
Fees and Charges Mean Interpretation
Facility offers cost and time saving
(No need to pay gas, parking or fare fees) 4.44 Very Effective
It prevents Unwanted Penalties
(Late charge, interest charges, unfunded
check - overdraft) 4.30 Very Effective
Avoidance of transaction service charges
(Reloads, Deposits, Withdrawals) 4.40 Very Effective
GRAND MEAN 4.38 Very Effective
2.6 Reliability
Table 13
Weighted Verbal
Reliability Mean Interpretation
Facility can give automatic update of
financial transactions 4.34 Very Effective
It provides services exactly as promised
and complete a task 4.26 Very Effective
It provides guidance in solving financial
problems 4.03 Effective
GRAND MEAN 4.21 Very Effective
3.1 By Age
Table 14
Aspects of E-Banking
Facility F-value p-value Decision Remarks
Convenience .682 .605 Accept Ho Not Significant
Accessibility .392 .814 Accept Ho Not Significant
Security .196 .941 Accept Ho Not Significant
Speed .077 .989 Accept Ho Not Significant
Fees and Charges .792 .531 Accept Ho Not Significant
Reliability .149 .963 Accept Ho Not Significant
3.2 By Sex
Table 15
Aspects of E-Banking
Facility t-value p-value Decision Remarks
Convenience -.930 .353 Accept Ho Not Significant
Accessibility -1.228 .220 Accept Ho Not Significant
Security -.518 .605 Accept Ho Not Significant
Speed -.185 .854 Accept Ho Not Significant
Fees and Charges -.609 .543 Accept Ho Not Significant
Reliability -1.769 .078 Accept Ho Not Significant
Table 16
Aspects of E-Banking
Facility F-value p-value Decision Remarks
Convenience 1.151 .317 Accept Ho Not Significant
Accessibility .925 .439 Accept Ho Not Significant
Security 1.598 .189 Accept Ho Not Significant
Speed .167 .918 Accept Ho Not Significant
Fees and Charges 1.275 .282 Accept Ho Not Significant
Reliability 1.017 .385 Accept Ho Not Significant
3.4 By Highest Educational Attainment
Table 17
Aspects of E-Banking
Facility F-value p-value Decision Remarks
Convenience .617 .651 Accept Ho Not Significant
Accessibility .979 .419 Accept Ho Not Significant
Security 2.908 .022 Reject Ho Significant
Speed 1.460 .214 Accept Ho Not Significant
Fees and Charges 1.469 .211 Accept Ho Not Significant
Reliability 2.670 .032 Reject Ho Significant
Table 18
Aspects of E-Banking
Facility F-value p-value Decision Remarks
Convenience 1.821 .124 Accept Ho Not Significant
Accessibility 1.560 .184 Accept Ho Not Significant
Security 1.789 .130 Accept Ho Not Significant
Speed 2.844 .024 Reject Ho Significant
Fees and Charges 1.897 .110 Accept Ho Not Significant
Reliability 2.540 .040 Reject Ho Significant
It can be seen from Table 18 that Speed has an F=2.844 with p=.024 and
Reliability has an F=2.540 with p=.040. Since both p-values are less than the
assumed level of significance of .05, the null hypotheses were rejected. The
(F=1.560, p=.184).
Table 19
Aspects of E-Banking
Facility F-value p-value Decision Remarks
Convenience 1.270 .281 Accept Ho Not Significant
Accessibility .527 .716 Accept Ho Not Significant
Security .292 .883 Accept Ho Not Significant
Speed 1.110 .352 Accept Ho Not Significant
Fees and Charges .747 .561 Accept Ho Not Significant
Reliability 1.957 .100 Accept Ho Not Significant
3.7 By Most Frequently Accessed E-Banking Facility
Table 20
Aspects of E-Banking
Facility F-value p-value Decision Remarks
Convenience 1.582 .178 Accept Ho Not Significant
Accessibility 1.361 .247 Accept Ho Not Significant
Security 3.600 .007 Reject Ho Significant
Speed 1.829 .122 Accept Ho Not Significant
Fees and Charges 1.220 .302 Accept Ho Not Significant
Reliability 3.354 .010 Reject Ho Significant
For your Chapter 2
Why opt for Internet banking? Because it can help you save time and money. For
clients, online banking is like having a branch that’s open 24 hours a day, seven
days a week.
Convenience: This is the single most important benefits that outweigh any
shortcoming of internet banking. Making transactions and payments right from
the comfort of home or office at the click of a button without even having to step
out is a facility none would like to forego. Keeping a track of accounts through the
internet is much faster and convenient as compared to going to the bank for the
same. Even non transactional facilities like ordering check books online, updating
accounts, enquiring about interest rates of various financial products etc become
much simpler on the internet.