Staff development and training Getting started 1. Work in pairs. Look at these benefits of working for a company and discuss the following. * Which benefits do you think would be most attractive to someone who has just finished their studies and is looking for their first job? ‘Puc the benefits in order from the most attractive to the least attractive, 0 Abonus scheme Responsibility Abigh salary An in-house training scheme The opportunity to travel A petmanent contract Long holidays Rapid promotion Oo i J DOOBHE 2 Change partners and summarise what the attractions of a company training scheme would be for anew member of staff. Recruitment brochure Vocabulary Useful language Giving opinions: agreeing and disagreeing think... would be the most attractive because ''m not sure about that. For me, .... would be more useful than... Because Perhaps you're right. And don't think... is asimportant © page 26 (Comparison of adjectives) Check the meanings of theso words, then use them to complete the sentences below. ability certificate experience hands-on exile trainee training course degree development knowledge qualifications 1 Our schoolleaver trainee programme aims to teach you key kis, such as word processing and bookkeeping. 2. Although he lacks formal ....... such as a university degree, he came through the ranks due to his... 10 take on new ideas and to manage people. Now he's one cof our best managers. 3 The degree ..... you study at university is likely to decide the sort of job you do afterwards. However, ways useful to have a whatever you study, it’s a university 10 Staff developmentand training RENTER Tem 4. Atthe end of the four-week training course, you will receive a ‘The course aims to give you a thorough... of he company's activities and the skills to do your job competently. However, there are a lot of things which you can only learn with........, and this takes alot of time. 5 He has excellent qualifications, and with our policy of professional ...... and on-the-job training, he will almost certainly become one of our high Miers. In fact, next week he’s going on a management... course. 6 Asa... Computer technician, his training course is much more ..... han theoreetical.‘SR 30 reer: Reading 1 You are going to read an extract from a recruitment brochure for graduate trainees. Before you read, match these expressions from the text (1-6) with their definitions (a-f) al 1 dayone —— > a_ achieve great professional success 2 throw youinatihedeep end) b_ get promotion slowly 3. promote from within / © haveto learn something difficult with litle training or experience 4 comethrough the ranks d-move people inside a company t higher positions become a high fier \ €- tse to higher postions from the botiom of an organisation 6 shuffle up the ladder ~f your fist day at work 2 Read the text below quickly to find out why Company background = -»< PLIGHT CENTRE Flight Centre Limited thinks staff training is so Fight Cente Limited is one of tho worl’ largest independent important. When you have finished, discuss your ‘tavelcetalers, employing more than 5.50 people worldwide answer with a partner. Go anywhere. YOU WANT TO GO We believe in giving you a lat of responsibilty rom day one- our Team Leaders have but that doesmit mean throwing you in atthe deep end. One of come through the ranks, our major priorities is to 1.2. you get the training and, and we want to keep it support you need to gain the skills which will allow youto. that 8 succeed personally and professionally, We'te also keen to tain the The training starts as soon as you 2... ~andit never stops. _jeaders ofthe future with The intial programme is 3... partly at your office and partly ur Leadership Development programme. It's an intensive set in our dedicated Leaming Centre. For the first 12 months, youll of yaining courses 9... up by specialist project work. After have a regular programme of training 4 ... topics as diverse al, becoming a high fern any company shouldnt be about as Advanced Sales, Goal Setting and Time Management, 2s just wating to shuffle up the ladder. Here, the best people well as Airfares and Packages. velop as far as they like, as fast as they like. We hope you'll ‘After that, you can develop in any diection you choose by be one of them. And it a measure ofthe success of our 5... arange of courses and events in four key development philosophy on cultivating personal and 10... development, areas: Sales and Service, Product and Airfares, Systems, and as well as promoting from within, that earned us the Training Personal Development. ll this is provided at no 6... toyou and Development award for excellence, as voted by our = which is exactly the way it should be. We have a consistent employees, inthe latest Sunday Times “100 Best Companies to 7 sos OF promating from within; currently about go per cent of Work For’ 2004 UK survey. ‘ated rom hwo hrecroectcante om 3. Read the text again and choose the best alternative for Talking point each gar es Work in small groups and discuss the following. A want @B)makesure Choy D_ prepar 1 @® eC hope Prepare * Companies should pay for training to do the job 2A join B recruit’ —C contract. D_ employ but stat! should pay for hich gives 3A introduced B done C based 1D fixed an litte eens em qualifications. 4 A dealing B covering C learning D_ working + Training done i fi 5 A going —_-B assisting C training D_ attending ‘raining should be done in employees’ fee 6 A money B payment C cost price . um . 7 A record B reputation C activity D_ standard Mfacompany tans you, you shoul gre to Saupe ta Cun Dw wor fr tempat for number of ears 9A set B backed C held iD. kept chat need cont f just Alle —-Bwork © caer proesson sia need continuous taining - nots new 4 Compare your answers with a partner and discuss whether *_It doesnt matter what you study. The important you would like to work for a company lke this. thing is to get a good degree Staffdevelopment andtraining 11 EEE= Training course Listening 2 Match these phrases from the recording (1-6) with their definitions (2-f. 1 tailor-made 2 practical, not theoretical raining 2. learning goals b able touse a computer basic essential skills 3 training budget | hands-on training | d_money reserved for training stat 5 computrtieate \ espe designed o meet your needs 6 core sills your objectives when doing the course 3 Check your answers by looking at the transcript for Track 2 at the back of the book. 4. Discuss these questions with a partner. 1 What are the advantages of a course which is tailor- made? 2. How can trainers design courses which meet the earning goals of their trainees? 3. How much of a company's budget should be used for training? What sort of courses are suited to hands-on training? Why is it important nowadays to be computer literate? 6 Inyour job, or a job you know about, what are the core skills? Training at Deloitte Touche Company background Deloitte. Deloitte Touche Tomatsu @ worldwide company offering management consultancy, auditing and Financial advisory services. Reading In business, it's important to be abet follow the structure and arguments ofthe texts (articles, reports, lees and emails) you ae eaing. This type of exercise, where Sentences are removed lps you to focus on this Skil 1. Read the article A great start to a promising career. What is the subject of each paragraph? 12 Staff development and training A GREAT START to a promising career Solly Shoesmith, oged 23, reports on how she's getting o fying start as ¢ monagement consultant. ve been with for Deloitte for neory two years now. wos orgiollyotocted to this company in my Final year at Combridge. | ves looking fora company ‘whieh would pute fn the Fst lane o promotion andreas that, my ase this meant on orgoisotion with o poli oF on-thejb tevning and development. 1.F, Asldscovered ot my fst recruitment interview they ‘als pce o ot of emphosis on getting professionel qualifications, which relly impressed me. Deloitte cctally helps employees to raduce the conflict between work ‘ond stay. In my cose, his means Ive always been allowed to give exam preparation prionty overmy dient work, Righ from the beginning, my bos, [Nel hos gone out of his way to help ond encourage me. 2... nditsa ‘geod moment to discuss solutions to eny problems have with im. ere neerrrenra -oeeeere re Task tip + Consider the subject ofeach paragraph. * Lookat cluesin the sentences (e.. in sentence B, what is this an example of? In sentence C, who does he refer to?), ‘Read the text again when you have frished to check that your answers are logical 2 Choose the best sentence for each gap. There is one extra sentence. ‘A AtDeloitte, here's a national ‘first time, every time’ culture, which makes sense because the sooner you pass exams, the sooner you get down to real work B_ For example, there is a course I did quite early on in the job called Introduction to Client Services, which concentrated on presentation, interview, teamwork and writing skills. C_He monitors my progress formally, but apart from that, wwe usually have lunch together once or twice a week. D {is pretty tough, as have to fit the academic work in around my daily workload. E_ Naturally enough, much of what I've learnt has been ‘aught me informally by the people { work with. F On their website, Deloitte talked about job satisfaction and giving employees the chance to grow and develop throughout their careers, soit seemed 3 company worth applying fo G The firm has ageeements with Jocal training colleges who provide many of the courses graduate trainees follow.‘Ager Irom professionel quslfcations were ols given plenty of intemal reining ‘This indades courses intended to help develop one organisational, delivery and leadership qualities 3... This owe me orealy confident ond proticlstartto my work wth che fim, 3 o.mudh af my work involves using exactly these sills ‘Another thing which atracted me to Deloitte wos thot you con chante your training method o suit your individual leoming pattems, Thisis Because they want us to poss our exoms ot the rst atm 4... Alo, think, when you've got your professional qualifications youre created with much more respectby both your colleagues and your dents, \Whan larved at Deloitte, we went through an intl theee-dey programme to velop aur care shill and introduce usto the Fim ond our new clleogues. 5... In ‘re near future, expect be possing onthe knowledge Ihave acquired to next year’ intake of gredute trains, We are given formal s-monthly opproisls ond, whats ‘more, we are given plenty of advice by pees, managers and partners Fall funded study towords professional qualifications is vitl part of mary careers in Delotta ond a the moment starting ona Mesters degree in Business Monogement with the London School of Economics. .... Onthe otherhand, we ore provided with very generous study leave, ond the fir hos a great track record of _succes. con see myself working here for mony years tocome,ostheyte providing me with allthe opportunities ned. _Adsoted tom Deo: Teaning and Development repilgreuates deote cok) Vocabulary Staff training scheme 1. Find words or phrases in the text which mean the Talking point following Work in pairs or small groups. Your company has 1 getting higher position in the company quickly decided it needs to provide more training for staff. You (paragraph 1. f.the fags. jane, to promotion have been asked to help prepare a staff taining 2 training while you are working (paragraph 1) programme, Discuss the situation together and decide: 3 has made a special effort (paragraph 2) + what kinds of courses would be most useful 4 supervises (section C) * how to choose who should go on the courses 5 training inside the company (paragraph 3) ‘+ whether the courses should happen during working 6 essential basic skills (paragraph 5) time of free time 7 people who have studied at university and are learning the job (paragraph 5) 8 assessinents, evaluations (paragraph 5) Task tip 9. people the same level in the company as the writer you dor’ wor fo a company, or you don't work for the (paragraph 5) same company, quickly invent a company bofore you start. 10 completely paid for (paragraph 6} 11 amount of work to do (section D) 2 Work with a partner. Talk about: + how long you have worked in the same company / studied in the same college where you are now Making suggestions + what caining courses you have done, ane! when you Wy don't we + infinitive? (e.g. Why don't weruna computer skils course?) Why not + infinitive? © page 26 (Present perfect and past simple) (e.g. Why not ask for suggestions from staff?) How about +-ing form? (2.9. How about running a computer skils course?) ‘What do you tink? Doyou agree? Useful language did them, Staff developmentand training 13