International Intern/Trainee Resume (CV)

Stankovic, Isidora
Field of Training Desired: Hospitality/Front Desk
Length of Program desired: 12 months
Date available to start training: 03/15/2018
Address:
Telephone Number:
Best time of day to contact: 6am-3pm California time
Skype Name: doraaaaisi1
E-mail Address:
Date of Birth:
Gender: Female
Country of Citizenship: Serbia
Country of Residence: Serbia

INTRODUCTION VIDEO: https://www.youtube.com/watch?v=HI9I-

5HDXL8&feature=youtu.be

OBJECTIVE STATEMENT

By pursuing an internship in the United States, I hope to further develop my skills in the hospitality
department. I am looking forward to learning new techniques, broadening my experience in the
hospitality department with challenging assignments. These daily tasks would enable me to exercise
my communication, organizational and administrative skills in an effective manner. I’ve already
worked in the United States and therefore I am experienced with working at a multicultural work and
language surrounding. Aside from strengthening my hospitality skills, I hope to gain more experience
in busy working environment and do my best to represent the company every single day.

My strengths include: Highly-organized and dependable. Demonstrated talent to perform a wide

range of front desk and administrative tasks, resolve customer complaints, handle high volume phone
calls and answer customer queries.
Exceptional verbal and written communication skills. Verifiable track record of multi-tasking,
problem-solving and work prioritization. A friendly and polite individual who works collaboratively
to attain goals of the company.

EDUCATION
Institution Name: Singidunum University, The Faculty of Tourism and Hospitality Management
Location: Belgrade, Serbia
Institution start date: 11/14/2017
Graduation/Expected graduation date: Summer 2019
Current Field of Study or Profession: Business Systems in Tourism and Hospitality

Institution Name: Megatrend University, Faculty of Culture and Media

Location: Belgrade, Serbia
Institution start date: 12/13/2013
Graduated: 10/09/2017
Type of Degree or Certificate: Public Relations

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Institution Name: University of Belgrade, The College of design, technology and management
Location: Belgrade, Serbia
Institution start date: 07/13/2010
Graduation/Expected graduation date: 10/01/2014
Type of Degree or Certificate: Design of textile and clothing

EXPERIENCE
Total amount of professional experience:

Company Name: Hotel Panorama

Location: Belgrade, Serbia
Position: Receptionist
Duration: December/2009 - April/2015

Tasks/Responsibilities: Greet and welcome guests, completing procedures when guests arrive and
leave, dealing with bookings, preparing bills and taking payments, dealing with special requests from
guests (like booking theatre tickets or storing valuable items). Answering questions, dealing with
complaints or problems, training, supervise and support new employees. Schedule shifts, supervising
rooms after cleaning, ordering supplies.

Company Name: Bacara Resort & Spa

Location: Santa Barbara, California, USA
Position: Food runner
Duration: May/2015- October/2015

Tasks/Responsibilities: Communicating with the kitchen and front of house staff, delivering food to
guest quickly and efficiently, knowledge of all the ingredient details of every dish and drink on the
menu. Assisting with special dietary and allergy needs and recommend menu items.

Company Name: Bacara Resort &Spa

Location: Santa Barbara, California, USA
Position: Server (pool, restaurant, banquet)
Duration: May/2016 - October/2016

Tasks/Responsibilities: Greeting guests and presenting menus, suggesting food and beverages,
Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts
and drinks, removing courses, replenishing utensils, refilling glasses. Presenting products and services
available at the resort.

Company Name: Hotel “Stari Konak “

Location: Belgrade, Serbia
Position: Font desk manager/supervisor
Duration: January/2017 - February/2018

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 International Intern/Trainee Resume (CV)

Tasks/Responsibilities: Supporting day-to-day operations, ensuring the quality, standards and meeting
the expectations of the customers on a daily basis. Handling complaints, settling disputes, and
resolving grievances and conflicts, or otherwise negotiating with others. Providing services that are
above and beyond for customer satisfaction a nd retention. Performing all duties at the Front Desk
as necessary.

SKILLS AND QUALIFICATIONS

Languages & Level: Serbian - Native
English - Fluent
Spanish - Intermediate
Rusian - Intermediate

Computer Skills: Word, Excel, PowerPoint, Access, Visio, Outlook, Windows Vista/XP, Social
Media Management (Facebook, Twitter, Instagram, Pinterest, LinkedIn)

Additional Skills: Volunteer for Tourist Organization of Belgrade (Tourism Fair)

Hands - on experience with office equipment
Professional attitude and appearance
Excellent organizational skills

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