Your agency has adopted a specific policy Your agency’s policy explains how to obtain
regarding communicating with people who interpreters or other communication aids
are deaf or hard of hearing. It is important and services when needed. Practical Suggestions for Communicating Effectively to become familiar with this policy.
Requirements Communicating with People
for Effective Communication Who are Deaf or Hard of Hearing • Before speaking, get the person’s • If someone with a hearing disability attention with a wave of the hand or cannot understand you, write a note The ADA requires that . . . Officers may find a variety of a gentle tap on the shoulder. to ask him or her what commun- communication aids and services useful ication aid or service is needed. • Law enforcement agencies must in different situations. • Face the person and do not turn provide the communication aids and away while speaking. • If a sign language interpreter is services needed to communicate • Speech supplemented by gestures and requested, be sure to ask which effectively with people who are deaf or visual aids can be used in some cases. • Try to converse in a well-lit area. language the person uses. hard of hearing, except when a American Sign Language (ASL) and particular aid or service would result in • A pad and pencil, a word processor, or a • Do not cover your mouth or chew Signed English are the most an undue burden or a fundamental typewriter can be used to exchange gum. common. change in the nature of the law written notes. enforcement services being provided. • If a person is wearing a hearing aid, • When you are interviewing a • A teletypewriter (TTY, also known as a do not assume the individual can witness or a suspect or engaging in • Agencies must give primary TDD) can be used to exchange written hear you. any complex conversation with a consideration to providing the aid or messages over the telephone. person whose primary language is service requested by the person with • Minimize background noise and sign language, a qualified the hearing disability. • An assistive listening system or device other distractions whenever interpreter is usually needed to to amplify sound can be used when possible. ensure effective communication. • Agencies cannot charge the person for speaking with a person who is hard of the communication aids or services hearing. • When you are communicating • When using an interpreter, look at provided. orally, speak slowly and distinctly. and speak directly to the deaf • A sign language interpreter can be used Use gestures and facial expressions person, not to the interpreter. • Agencies do not have to provide when speaking with a person who to reinforce what you are saying. personally prescribed devices such as knows sign language. • Talk at your normal rate, or slightly hearing aids. • Use visual aids when possible, such slower if you normally speak very • An oral interpreter can be used when as pointing to printed information fast. • When interpreters are needed, agencies speaking with a person who has been on a citation or other document. must provide interpreters who can trained to speech read (read lips). • Only one person should speak at a interpret effectively, accurately, and Note: Do not assume that speech • Remember that only about one third time. impartially. reading will be effective in most of spoken words can be understood situations. On average, only about one by speech reading. • Use short sentences and simple • Only the head of the agency or his or third of spoken words can be words. her designee can make the understood by speech reading. • When communicating by writing determination that a particular aid or notes, keep in mind that some • Do not use family members or service would cause an undue burden The type of situation, as well as the individuals who use sign language children as interpreters. They may or a fundamental change in the nature individual’s abilities, will determine which may lack good English reading and lack the vocabulary or the of the law enforcement services being aid or service is needed to communicate writing skills. impartiality needed to interpret provided. effectively. effectively. U.S. Department of Justice What Situations Require an Interpreter? Civil Rights Division Disability Rights Section Generally, interpreter services are not beating their children and he has List your agency’s contact information for required for simple transactions – such as been trying to restrain her. The wife obtaining an interpreter, an assistive checking a license or giving directions to a is deaf. The officer begins listening device, or other communication Communicating with People location – or for urgent situations – such questioning her by writing notes, aid or service here. Who Are Deaf or Hard of Hearing as responding to a violent crime in but her response indicates a lack of progress. comprehension. She requests a ADA Guide for Law Enforcement Officers sign language interpreter. In this Example: An officer clocks a car on the situation an interpreter should be highway going 15 miles per hour called. If the woman’s behavior is As a law enforcement officer, you can above the speed limit. The driver, who threatening, the officer can make an expect to come into contact with people is deaf, is pulled over and is issued a arrest and call for an interpreter to who are deaf or hard of hearing. It is noncriminal citation. The individual is be available later at the booking estimated that up to nine percent of the able to understand the reason for the station. population has some degree of hearing citation because the officer points out loss, and this relevant information printed on the It is inappropriate to ask a family percentage will citation or written by the officer. member or companion to interpret in a increase as the situation like this because emotional population Example: An officer responds to an ties may interfere with the ability to ages. aggravated battery call and upon interpret impartially. arriving at the scene observes a bleeding victim and an individual Example: An officer responds to the holding a weapon. Eyewitnesses scene of a car accident where a man observed the individual strike the has been seriously injured. The man victim. The individual with the is conscious, but is unable to For further information on the Americans weapon is deaf. Because the officer comprehend the officer’s questions with Disabilities Act contact: has probable cause to make a felony because he is deaf. A family arrest without an interrogation, an member who is present begins interpreter is not necessary to carry interpreting what the officer is ADA Website out the arrest. saying. A driver who is deaf writes on a pad of paper www.ada.gov to communicate with an officer. A family member or companion may be However, an interpreter may be needed in used to interpret in a case like this, ADA Information Line Under the Americans with Disabilities Act lengthy or complex transactions – such as where the parties are willing, the need (ADA), people who are deaf or hard of interviewing a victim, witness, suspect, or for information is urgent, and the 800-514-0301 (voice) hearing are entitled to the same services arrestee – if the person being interviewed questions are basic and uncomplicated. 800-514-0383 (TTY) law enforcement provides to anyone else. normally relies on sign language or However, in general, do not expect or They may not be excluded or segregated speech reading to understand what others demand that a deaf person provide his from services, be denied services, or are saying. or her own interpreter. As a rule, when otherwise be treated differently than other interpreter service is needed, it must be This pamphlet was developed by the U.S. people. Law enforcement agencies must Example: An officer responds to the provided by the agency. Department of Justice for law enforcement make efforts to ensure that their personnel scene of a domestic disturbance. The personnel. Reproduction is encouraged. communicate effectively with people whose husband says the wife has been disability affects hearing. This applies to January 2006 both sworn and civilian personnel.