CONTENTS

1. Introduction……………………………………………………..6
2. Objective of the study……………………………………….....7
3. Company profile…………………..…………………………....8
-Mission, Vission
-History
-About CANON
-Special services by CANON
-Tele services

4. Customer satisfaction ………………………………………….31

5. SWOT Analysis………………………………………………. .35

6. Scope of study…………………………………………………39

7. Research Methodology………………………………………....40

8. Research design………………………………………………….41

9. Data analysis and interpretation………………………………….42

10.Findings………………………………………………….……….63

11.Conclusions…………………………………………………..….64

12.Suggestions………………………………………………………65

13.Limitation………………………………………………………..66

14.Questionnaire…………………………………………………….67
15.Bibliography……………………………………………………..72