7-8

Customer Experience Management Summit OCTOBER

2015
LONDON, UK

Customer experience management is an evolving and ever more timely Host City of London
topic for companies across all industries. We live in a technology driv-
en world with apps, mobiles and tablets which have significantly im-
proved how we interact and purchase from companies, but technology
is just one component of this experience.

ACI’s Customer Experience Management Summit on 7th & 8th Octo-

ber 2015, is a two day event of presentations, best-case studies, panel
discussions and networking across innovative, timely and cross-sector
topics in the customer experience landscape.

Today’s organizations need to be truly customer-centric to differentiate

from their competitors. This outlook begins with understanding the
customer through different perspectives in their customer journey and Commercial Speaking & Sponsorship Opportuni-
measuring this correctly. Then organizations can truly create strategies
ties
and a design process to make interactions with companies seem effort-
less, pleasant and memorable experiences. This then becomes the With leading companies and organisations in the customer expe-
inherent culture of a company that truly engages employees and cus- rience industry attending and speaking at our event, we have the
tomers. perfect vehicle to provide outstanding exposure to a senior level
audience.
At ACI’s Customer Experience Management Summit we will hear from
UK and international leaders in retail, transportation, travel, media, There are various sponsorship packages available, including spon-
telecoms and financial industries. We will analyse in-depth intriguing sorship of a cocktail reception on the first evening of the event and
topics such as creating customer-led organizations, employee and cus- sponsorship of a networking lunch. For further details, please con-
tomer engagement, building communities, the experiential economy, tact: Krisztina Maria Szabo
the role of social media, design, measurement and best-governance
+44 (0) 20 3141 0603
practices.
kszabo@acieu.net

Why Attend?
 Learn through cross industry case studies delivered by senior
customer experience management professionals and take away
practical information that you can implement into your organisation

 Exchange and share your ideas in developing your industry with your
peers through taking part in round table discussions, interactive in-
conference workshop, speaker Q&A sessions and address key
challenges faced by the industry

 Network with your peers and senior customer experience

professionals, meet new people and strengthen your existing
relationships within your industry

Registration Is Simple
If you would like to register for this event or wish to find out more
information, please contact Rohan Baryah on:

+48 (0) 616 467 022

rbaryah@acieu.net

http://www.acius.net

ACI Europe, 5/13 Great Suffolk Street, London, SE1 0NS

LEADERS IN CONFERENCE PLAN-

NING & PRODUCTION

www.wplgroup.com/aci
 7th - 8th
Customer Experience Management Oct
2015
London, UK

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LEADERS IN CONFERENCE
PLANNING & PRODUCTION
www.wplgroup.com/aci
 7th - 8th
Customer Experience Management Oct
2015
London, UK

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LEADERS IN CONFERENCE
PLANNING & PRODUCTION
www.wplgroup.com/aci
 7th - 8th
Customer Experience Management Oct
2015
London, UK

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LEADERS IN CONFERENCE
PLANNING & PRODUCTION
www.wplgroup.com/aci
 7-8
Customer Experience Management Summit OCTOBER
2015
LONDON, UK

Registration Is Simple Terms & Conditions

Payment
If you would like to register for this event or wish to find out more
information, please contact Claire Taylor-Payne on: Payment must be received within five business days of returning the
signed contract. After receiving payment a VAT receipt will be issued. If
+44 (0) 20 3141 0601 you do not receive a letter outlining details two weeks prior to the event,
claire@acieu.net please contact the Conference Coordinator at ACI Europe Ltd.

http://www.acius.net

ACI Europe, 5/13 Great Suffolk Street, London, SE1 0NS Cancellations

Substitutions are welcome up to 24 hours prior to the event.

Standard Prices Cancellations must be received in writing no less than 3 weeks prior to
the start of the conference; a full credit voucher towards a future ACI
2 Day Conference (Includes Documentation Packet) £1,495.00 conference will be issued. Any cancellation received less than 3 weeks
prior to the start of the event shall be deemed to be a breach of this
contract by client, and accordingly, no credits will be given. Cancellations
Documentation Packet Only £420.00 must be received in writing by mail or fax three weeks before the
conference. Thereafter the full conference fee is payable. If for any
reason ACI Europe Ltd decides to amend, cancel or postpone this
Please Note. conference, the conference fee will not be refunded. Furthermore, ACI
Europe Ltd will not be responsible for covering airfare, hotel or other
Members and customers of all supporting organisations are entitled to a dis-
costs incurred by registrants. In the event that ACI Europe Ltd cancel or
count off their conference package.
postpone the event, ACI Europe Ltd reserves the right to transfer this
booking to another conference to be held in the following twelve
months, or to provide a credit of an equivalent amount to another
Documentation Packet Available
conference within the following twelve months. The construction, validity
We are selling the Customer Experience Management Summit papers at just and performance of this agreement shall be governed in all respects by
£395 (+£25 P&P). Simply tick the box on the booking form, send it with pay- the laws of England to the exclusive jurisdiction of whose courts the
ment and your copy will be on its way to you after the meeting. Parties hereby agree to submit.
This important manual will be a source of invaluable reference for the future.

About ACI
ACI, a UK owned company, have been running successful conferences for the last 15 years in the USA. Headquartered in Chicago with offices all around the States,
they run forums in varied fields and are market leaders in healthcare business conferences. Opening their European head office at the end of 2005, they have ex-
panded rapidly and are launching a series of events covering the maritime, energy, oil & gas, marketing, customer experience, media and advertising industries.

LEADERS IN CONFERENCE PLAN-

NING & PRODUCTION

www.wplgroup.com/aci