Running Head: ePortfolio 1

ePortfolio

Leadership and Systems Management

Leadership Skills

Submitted to:

Dr. Tony Rosales

Prepared by:

Amrit Virdee

HCIN-546-02-SU18 - Capstone
ePortfolio: Leadership and Systems Management 2

Leadership Skills

I was introduced to Strategic management of health care Organizations by Ginter,

Duncan and Swayne in the Leadership and Systems Management module and during the course

of the module I learnt about the importance of having a mission, vision and goals within an

organization. A mission statement is a short statement of an organization’s purpose that

identifies the scope of its operation, what kind of products or services it provides, its intended

audience, and values it adheres to. Mission statements allow an organization to have a specific

direction. This module directly allowed me to formulate Pill View’s mission statement which is

‘to pro-actively empower patients, caregivers, healthcare providers and the general public with

innovative tools that accurately and safely identify prescription medications’. Based on this

statement, the emphasis is based on two characteristic components; customer/market focus as it

mentions patients, caregivers, healthcare providers and the general public and service

delivery/product focus as it is designing innovative tools that promote safety. The organizations

desired public image embodies the distinctiveness of the organization as it is focusing on

empowering various stakeholders with tools that promote safe use of prescription medications.

The direction of the mission statement has helped me progress in a strategic purposeful direction.

Having a well thought out mission statement is not enough, leaders need to have the

ability to clearly translate the mission of an organization into something that can add value to

stakeholders and employees of the organization. Emotional intelligence is rooted within the

confines of social intelligence and can be defined as the ability to express emotions.

(Barr, Dowding, 2016). Emotionally intelligent leaders have the ability to persuade

others to follow a common goal and also have the ability t o make them feel good about

following that goal.

ePortfolio: Leadership and Systems Management 3

One of the lessons that really resonated with me was on the idea of Reflective practice.

One of the biggest challenges I have encountered is consistently having the ability to teach and

coach employees. Coaching people is extremely hard to do as everyone is coachable but in

different ways and means. The course on reflective practice was extremely insightful. It is

based on the Gibbs reflective cycle that was developed by Graham Gibbs in 1998 and is a

structured analysis of a situation. It acknowledges that personal feelings influence situations and

that analyzing situations using reactions and feelings helps in the learning of what has happened

and how this learning can be applied to future situations. The management overview of the

Heartland Clinic provides an organizational chart which displays a number of important

attributes such as the hierarchical structure of the practice, the assignment of responsibility and

the transfer of authority for directing and coordinating tasks. The overview goes through a

SWOT (Strengths, Weaknesses, Opportunities and Threats) analysis which enables the clinic to

identify both internal and external influences with the primary objective to help develop

awareness of all the positive and negative factors that may affect strategic planning and decision

making.

This module really allowed me to immerse myself in the various practices that help

formulate a great leader.

ePortfolio: Leadership and Systems Management 4

References

Gibbs' Reflective Cycle. (n.d.). Retrieved August 28, 2017, from

https://www.mindtools.com/pages/article/reflective-cycle.htm

Ginter, P. M., Duncan, W. J., Swayne, L. E. (2013). The Strategic Management of

Health Care Organizations, 7th Edition. John Wiley & Sons

Wolff, S., Urch Druskat, V., (2001). Building the Emotional Intelligence of Groups. Retrieved

Retrieved August 01, 2017, from https://hbr.org/2001/03/building-the-emotional-

intelligence-of-groups