Travel Management Topics

Travel Management Topics

Introduction to Travel Agency operations

Internal procedures and activities for a successful travel agency

Travel Agency Products and Services

Sources of information for Sales

Distribution Methods and IT

Introduction to tour guiding

Staffing Issues for travel consultants

Legal considerations and Confidentiality

(Travel Agency and Tour Guide Operations - Study Guide)

Book and co-ordinate supplier services (7: suppliers)

Construct and ticket domestic & international airfares (4.0: tickets)
Produce travel documentation on a computer (5 : travel documents)
Source and provide destination information and advice
Apply point of sale handling techniques
Assess and plan tourism opportunities for local communities
Construct and apply tourism product research
Coordinate production of brochures & marketing materials
Create and update a tourism website
Create, implement and evaluate strategic product initiatives (3: product)
Develop a marketing strategy & coordinate sales activities
Develop monitor ecologically sustainable tourism operations(7.1)
Interpret financial statements and reports
Manage and control operational costs (2.1)
Manage and maintain workplace relations
Manage legal requirements for business compliance (8: legal issues)
Manage workplace diversity (9)
Manage physical assets and infrastructure(2.0)
Plan and implement sales activities (4.1: sales)
Prepare and submit quotations (6: quotations)
Develop and implement operational policies
Manage contractual agreementscommitments
Source and package tourism products and services (possibly take part 3)