22 QQ Phrase bank index Basics Arrangements Writing styles Commercial Complaints and apologies Personal Reports 4 16 B 8 cA 84Reason for writing Giving information Artachments Asking for information Requests Prorising ation Offering help Final comments Close Desc MrfMrifMs Dupuis Desc Mary “Thani you for your email of Further co your last email, | apologize for net geting in contact with you before now. {am writing in connection wich {am writing with eegard co In ceply to your email, ere ae... Your name was given tome by Hitello Mary Mary, (or no name aa) ‘Thanks for your email, Re yout email, ‘Sorry haven't writen forages, but I've been really busy. Just a short nove about Tm writing about Here's the... you wanted. 1 got your name from, ‘We would like to poine out that Please note that. tim wring to let you know thar... Just a note ro say We ae abe to confirm tha ‘We can confirm that {am delighced co ell you that Good news! ‘We regret inform you that Uniorunately, Please find aached my report Pe attached Fm sending you. 25a pa ile Here isthe .. you wanced. ‘Could you give me some information about would lke eo know ‘ inceested in eceivinginding. {dle grateful if you could I wonder if you could Do you chink I could have 2 “Thank you in advance for your help in chis matter Twill. ML inweseigate the matter 1 wl contact you again shortly. Would you like me 0 2 Jf you wish, | would be happy co Let me know whether you would like me co “Thank you for your help, Do moe hesiate eo contact ws again if you ‘tequite any further information. Please fel fee to contact me if you have any questions. My dre line is Tam looking forward co... (+ ng) (Give my regards to Best wishes Regards Can you rll mea litle more about Pd like eo know Please send me Coan Uhave 2 "appreciate your help on this mm ook nto i. 1M pec back to you soon, Do you wane me to ..? Shall I. Lec me know if you'd ike me 00 ‘Thanks agin for. Lec me know if you need anything else. Juse give me a calif you have any questions. My nurober is Looking forward to. (+ ing) Best wishes 20 Speak r(See you soon. Bye (for now /All the bestNegotiating a project Asking for information Whar ar your ual charges fests) 2 Can you sve me some mere information abou 2 eS Requess Do you think you could? Would yoube able 0. i co Enphassig2 main pont My ain concer at his sages Themnin thing forme os aL es Asking fr suggestion How do you thnk we sould deal wih tha? ‘What do you think ithe bes way forward? Maing sgpton Wr dent you. - Whac abou ve a Uundesare wher oe syingabout.(vt..) ean se war ue sping but a We wuld prep. .) Tam wiling of.) ee ey (tay, bape with thas for now. Thats fine re Newt seeps bet ouch agin soon wth move deri Leak net week and ae how things are ing. eee Oe Cloning {ook erent to working with you. Tony tha we couldn we your services hi tine, but I hope thre wil be another cpporuniy Checking understanding ‘Technical problems Did you ge ny lat message senton «.? Sorry, you forgot ro attach the file. Can you send ic again? | pot your email, but [cant open the atachment. Did you mean to send his I done want to open it incase it’s got vis Asking for claifcation I'm not sure what you mean by ..! Could you clarify? Which .. do you mean? { don't understand this poin. Can you explain in a litle more devil? [Are you sure about chat! (Giving clarification Sorry, what | meant was... not | thought... but I may be wrong 1 check and gee back co you. ‘The correct information is given below. Please amend your records accordingly. Sony, forget my last email Youre right. Close hope ths clans the situation. Ger back co me if there’ anything elseArrangements Meetings Reason for writing Suggesting time/place Saving when you are/ are aot free Confieming (Changing arrangements Invitations Inviting Prepare Accepting Refusing FormalNevtal Informal Vm ariting co arange aime for out meeding, ist a quick note to nrange atime ‘Whae ame would be convenient for you? ‘to mee When would sue you? ‘Could we reet on (day) in (the moening ez) How about (day) at (ie)? a (ime)! ‘Are you fre sometime next week? 1 would beable to attend the meeting on ‘fee Thursday am. ‘Thussiay morning. I'm out ofthe ofce until 2pm. 1 won't be around unci afer lunch ‘Any time afer that would be fine ‘Ay time after char is okay. Vu aad I can't manage next Monday. Sorry, can’t make it next Mond 1 Ue © contin “Thunday & good for me ‘hae’ fine [wil cllfemai you romortow “Thac should be okay. ee back to confirm the derail (0 you if theresa problem, This iso le you know that {wil poke able Re our meeting next week, Em co arend the meeting next Thun afraid leant make Thursday. | wonder if we could move i 9. How above. inweead? {apologe for any inconvenience cause. Sorry forthe inconventence [ook forward co meeting you in Brasel See you in Bruel Lee me know if you need to change Give me a call f anything changes. ‘he arrangements We would be very pleased if you could come t9.. im wrcng 0 invite You C0. T would lke invite you to. arend our... Would yu like to come to «2 Pleas let me know if you wil beable to acend. Please le me know if you can make i Before the meeting it would be wef if Pease prepare. before the meeting you could prepare {Te woukd be helpful if you could bring Please bring to the meeting ‘Thank you for your kind invitation “Thanks lt for the invitation. “The date you rugeese i ine. ‘The dat’ fine forme 1 would be delighted ro atend the {love ro come to the meeting meeting. Lam sure i wil be very useful sounds like a reat ea. ‘Thank you for your kind invitation Thanks a lot for your kind invitacion. Unforaunately, have another appointment Unfortunately, have something ee ‘on that day, Please accept my apologies in my schedule on that day. {hope we wil have the opporuny meet hope we can mee up sx Good ‘on another ocaston in the near Fc. Lara Luck with he meer! sure tha the meeting will be a grea success.Writing styles Writing styles Formal/Informal Formal/Neutral Informal Example phrases ‘Thank you for your email received 12 Feb. ‘Thanks forthe email With regadleference co Re { would be graceful you could. Please could you We regret to advise you that 1m sory 0 tel you cha. Please accep our apologies fr. em sory for | was wondering if you could. Could you ..? We nocechae you have nee. Youhaven'e We would like to remind you that... Don’ forge tha. Tes necesary for me to Teed t0 Tes possible cha 1 wll mh. ‘Would you Uke me to Shall 2 However. In addition, .. | Therefore, But, [Alo So, ‘you require any further information, please If youd lke more derail, lee me know. do not hesitate to contact ne. {ook foewand eo meeting you nexe week: See you next week nc Latin / Anglossxon ——_asssanceldue tlenguirefinformvinformation _elpbecause offsets ‘origin ‘baainfoccupanon/possssprovidelrepai gedobhhave/gvefinc cequestrequirementsverify suk for/neede/check (prove) Direct/Indirect Direct Indicect: polite/diplomatic Requests Can you 2 Could you ...? Pheate could you {was wondering if you could ‘Asking for permission Can [ Is tall eight if. Could wonder if | could 2 Offering help Cant ‘Would you like we t0...? Shall ..2 Do you need any help swith Making suggestion What about. (+ ng)? Shall we? Softening a stroog There ia problem. Um afr here is a svall problem. comment {aces theze ia slghe problem. “Thac wil he very expensive, ‘That might be quite expensive, ‘Won't that be abi expensive? We can chat. Tm noe sure we eae do that “Tha yvesus very lise time. ‘Actually, chat dowsa't ive us euch tie, Iwi be Peter wo ask Heid. Wouldn't ic be beet to ak Heid 1 supe. Tansee what you're saying, but Don’t you think that. “To be honest, I think ic mighe be bette toCommercial Request for information (customer) Saying how you got the contact We met last Thursday on your sand atthe Munich Trade Fa. {Laem emailing you of your website, which I found through Google. Giving reaton for writing We ares manufscruerlauplie/provider of... Weare ineresed in ‘We area Turkish company exporting to the EU, and we need General cequests We would be grateful for some information about Peace send us informacion about your produc range and prices, Specific requests In particular, we would like to know... Please send full details of your prices, dicounes, terms of payment and delivery times. ‘Could you alto say whether chere is any minimum ondec Close ‘An early ceply would be greatly appreciated. look foeward eo a early reply, and am sure that there isa market fo your products ‘ere in Hungary. Giving information (supplier) ‘Thanks Thank you for your email of 4 June inquiring about . Giving factual information We can quote you price of .. CIFIFOB Istanbul. ‘We can deliver by. (dat) / within. (petiod of time) “The gnods willbe shipped 3 days fom receipe ofa fra order We can offer a discount of on orders over ‘We requite paymenc by tank transferee of eet. (Que normal procedure is 10... ‘Ou normal terme for frt-xime customers are ‘We can supply the stems you require diecty from stock Saying what you ace ataching am ataching a document chat gives ul deal of aching ou cuenecaalogue and price lic ap le lam ‘Highlighting one or two ‘You will se tha key points ‘Youwill note that our line of. on special offer Answering specie questions You will ako nore that .. . Our experience inthis eld includes. ‘We dvpatc the goods within 24 hours ofa frm order, and for st-rime customers ‘our minum onde € 1,000. {am afraid chat model is no longer available, However, Close ‘We fel sure that... May I suggest that I eal you at your convenience ro dcuss che martes further le you need any further information, please do no hesitate wo contact me. My direct line iFollowing up a call (supplier) Open Summarising key points ‘Giving additonal information Saying you will call back ‘Thank: you for taking che rime on the telephone this moming to explain | understand thac you are looking for... and Lam confident that we can find a good solution for your needs. ea nie {have arached some information about our company, including. {have atached a list of some of our clients, which you wll ee include. ‘As agreed I'l give you a call during the lax week of September {have made a nore to cll you agnin ater you've hac a chance to . Pethaps then it would be a good ie to meet to discus. ————aor—{Tvv“ ‘eww In the meantime, if you would like ro discus any other pints, pleae don hesitate {fo give me a call on my direct line .. eee Asking for better terms (customer) Open Discussing terms ‘Thank you for sending... . We are incerested in... However there are one ot 80) things we would lik co clarify before ging ahead. ee ee, ‘Do you give any discount on an order of this sie? ‘Would you be prepared to lec us have the goods on cre! We need chese items by. atthe latest. eee eee fwe cam each an agreement on these matters we ae sure that we can do mae besines wich you in che future We look forward to bearing fron you soon. Replying and agreeing terms (supplier) Open Saving yes Looking for «compromise Final details ‘Thank you for your email of... inguiting about a possible onde for fe relation wwe would be happy to let you have {Uhave spoken to my line manager, and we ate able ro. on this occasion ee ee ORE Corals Wich regal to. unforcunaely we are notable fo... However, am sure we can find an acceptable compromise We ae prepared to accept . ‘We would be grateful if you could supply bank references. Please recur the attached form 2p so that your ordet ean be procesed without any delay. Please note chat we have recently improved the functionality of our websie, and it 's now pombe t place an onder or-line. Altematively, you can printout the axcached onder form and cetum it to us by mail "have aranged fora member of our customer services team to give you a call ae ‘nthe week. They will be able to deal with ay farther points. ‘We hope you find our quotation satisfctory and look forward to receiving your order. We astre you that i will have our promge attention. {you need any further information, do not hesitate ro contact us. SSMaking an order (customer) pen “Thank ou your een nail and we accept your quotation, Out seed reform arched nd we ge al bark ea ow lowe Pemeacknowiege ecco thi ode, Confirming an order (supplier) Open ‘Your order has been received. Wecan cond hat out goa have been ship You san rack shiping eas on or wee Due to exceptional demand chese items are temporarily out of stock. We hope to be 5 ship our ode within. as ad il ep You ly ore. We apologise for any inconvenience this may cause. Clow ‘Weare conden dc the gad wil men our expectations. Should hve be any uetoa per do moc hac to conc eee by malo hone. Asking for payment (supplier) First reminder open First reminder ~ action Second/Thied reminder — Second/Thied reminder — Final demand ~ open inal demand ~ action, We are writing conceming 2 payment of €12,500 for invoice number KJ6TS which is row overdue. A copy ofthe invoice i attached. ‘Acconing to our record, the sum of €4,500 is sll ourscanding on your accoune. Pease send stank wansfer tse the account, or an explanation of why che talance sill eustanding. Ifyou have aeady deal with ths mae plese ddaegrd this email We would appreciate yout cooperation in resolving this matter a# soon as posible (On (date) I weoce wo you regading your company's unpaid accoune, amounting tO £64,500. May we please remind you thatch amount is still oustanding | wish to draw your attention co my previous emails of (dates) about the overdue payment on your account. We are very concemed thatthe matter has not yet received your attention ‘We need a bank transfer in fll element without futher delay. ‘Clearly, eis situation cannot be allowed ro continue, and we muse ask you ro tke ‘immediate action to sere your account. you have any queriet on this matter, please donot hesitate to contact me. Thank yo for your cooperation, Following my emails of (dates) I must inform you that we have sill nt received payment for the outstanding sue of €4.500. {wre o you on (dee) regarding the balance of €12,600 on your account. attach copies of koth emails. This sum is now wo months overdue. We are very concerned that che matter has not yet received your atent [Unless se receive payment within seven days, we shall have no alernatve but t0 take legal accion to recover the money. {In the meantime, your existing credit facilities have been suspendComplaints and apologies Complaining (customer) Open Request for setion Cloue (am writing fn connection with my onder F5690 which arrived this morning ‘3 complain about che quality of product | bought from your websie ‘complain about the por service we recetved from your company, © draw your artension o the negative aru of some people in your customer services (Our order dated 16 Sepember clearly stated cha we wanted 1,090 items, however you .. ‘The goods were fauleydamagedin poor condition. “There seems co be an eeor inthe ivoice/a misunderstanding. ‘The equipment {ordered has sil noc been delivered, despice my phone call co you lsc week to say cha ic is needed urgently ‘The produce I received was well below the xandard | expected. ‘To make marcers wore, when [ealed your company your staf Please replace the faulty goods a soon as pomible. ‘We mus insist on an immediate replacemenefll refund. Unless I receive the oods by the end of cis week. Iwill have no choice but to cancel my order "hope that you wil deal with this matter promptly as ts causing me considerable a ————__ Apologising (supplier) Open Apologising Denying responsibility Promising action Compensation Close {am writing in relation t your recent complaint { was very concerned to lear about... Please accepe my sincere apologies {would like to apologise forthe inconvenience you have sufered. ‘We appreciate that chisas caused yu considerable inconvenience, but we cannot accep any esponsibility in this acter. (Can you leave i with te? I'l look neo che matter and ge back to you tomonow. TThave looked into the matter and {have spoken to the saf involved, and \We wil sod replacement itemagive you 2 refund immediately. {Lean ature you cha cis will nox happen again. Were having a temporary problem with... We're doing everything we ean to sori ou. ‘Tocompensace for che inconvenience, we would like to oer you .. ‘Thank you for bringing this marter to my attention. Please accept my asutance that it wil aoe happen aguin. (Once again, hope you wll uccepe my apologies forthe inconvenience caused { very uch hope you mil continue 1 we our services in che fate, you fre any rte queries, please do not hesitate to contact me on my direct line Personal Being friendly ‘You heard something, but are noe sure Ieseems that... Apparently. ‘Something is rue, but surprising Actually. In feet,‘Something is obvious or aleady known Obviously... Of course. Goodbad foreune Uniorainateiy.. Leek, Saying what you rally chink ‘Tobehonex.. Franky Going back wo atopic Welle See ARAN Changing the ope Angas, Sot en. By the way, Summarising with the most import point Anyway, Bascal, Asking for advice Fomal/Newel Informal Open Te like your advice abo a problem {have Te gota bic of potion ‘Asking for advice Las wondering if you had any ideas about ...____Do you have any iw abour.2 ‘What would you advise mew dot What should dot Close Please write back when you have the ime Please email me when you ge he and lee me know wat you think haces. Giving advice FormalfNeutral Informal Open Iwas sory to heat abou your erent dficutes. Vso you'e having cha had {ie athe moment. Giving advice chink it might be a good idea 10 I think you should Have you though of (+n)? Whac about (+e)? Resale “This would mean that. That way Opvone | thik this option woul! be preferable Tink es beer can. (+ ie) 0.) Close "hope Thave been of some help Thope ve helped i ‘Suggestions Making suaretion {chink we shoul suggest that we Lt 9 £9 Shall wefPechapa we coulWhy do weg eo! Tsuegstiow about ging. Accepting lesa pear deat 1 dink your ea would work really well femight be wor eying Rejecting 1m not 0 se abou our tes Tesourd lice a good ida, but! Jot think it wouk! workin practice Uesounds ike ood ido, bt [cn se one or two poems Special situations Thanks Jose 2 quick nove sy many thanks or {relly appecae everthing that you have done. Good luck Good luck with .. - {would like co ake this opportunity to wish you ever succes in the farweCongratulations Best wishes Bad news Job application Greeting (formal) Reason for writing Your background and experience ‘The job itself Refering to your CV Final comments Clore ‘Many congratulations on your promotion new jab. {wax delighted to hear the news about Well done! Pleat give my best wihex/egars 10 —SEeeeee 1 was so srry to hear about | vas ceally sory ro ear youre not wel... Hope you fee beter soon, i chere' anything Ican doo help, let me know. Dear SifMaarn ‘With reference to your advertisement on the... website, I am interested in applying for the owt of. {am 26 years old and am curently studying for 2 degree in... at... Univesity. For che ls two monthdyears {have been working a. at {am interested inthis job because ee hat | woul be well-suited for this ob as | enjoyfhave a lot of experience in have atached my CV as a Word document. You will notice chat I. as wells... You will ‘also notice thar {would be gratefil if you would conser my application, ‘You wil see from my CV that ewe people can be contacted as erences. one is. and the other s fon. 4am available for interview in.fby phone any weekday afternoon, and you can email me ot telephone me on the number below. ook forward to henring from you soon. ‘Yours fachflly Reports Report structure Introduction / Background ‘As requested at che Board meeting of 18 Apri, here is my report. ‘The repore will discus/considerdeseibefanalyse/review ... ‘The repre is based on have divided the repor into chee seenons. ‘The Endingfiguresessit/nvestgntions show that... Teappears that... Tat ht ed to 3 sition where ‘The grapivable shows chac ‘As canbe sen in table section 2figuce 3, ‘As mencioned above... 4 below. and {will discuss this in more derail belowlin section 3.2. Conclusion / Recommendations | (would like to) suggesdrecommend that. My specfc recommendations ate a followsClosing comments Linking words Sequence Talking generally Contes Adding another point Example Alteretives Real (upg) seston Something i obvious Most important point Rephrsog Revahivorenqnee New tpl Careful, balanced style Giving both sides of an argument Making a statement less general Making a statement less certain Making comparison less strong Concluding Please have a look ac the report and let me have yout comments. Please feel re to contact me i you have any questions Fintly,... Secondly... Finally, lengeneral Usually... On the whole, .. Howerec,. Nevertheless... On che other hand, Imaddition, .. Moreover... On another point, Forexample,... Forinsrance,... #9 Either... or... Aleematively,... Instead of levfact,.. Accualy.. Asa mater of fe, Cleat... Obviously... Of coune, Especially... Above all, In particular, In other words. That is 1095, Le. ‘Asa rele. Therefore, For this reason, Intelation to... Regarding... With reference to In general ManyiSome Iris posibleprobable chat... Ieseemlappears that... tends be subseanciallyfconsiderably/much (+ comparative adjective) ‘marginally/slighely (+ comparative adjective) Onbelance SSS “aking ll the above poines into consideration, Documents Similar To Email English Phrase Book @ falPhraee Bank Use Busnes Green Paes ma Westies ‘uses Ltrs UetlGuness——-Buiess Ema“ reonsin_—_Comman hates e Exess Onset esinee ‘anes atee san @ @2180 =e ase estes uses Ltrs Goo cnetipnees't Eagan Pmases ase Westngs ‘snes ters More From PaulieDom CouldDoCouldtnve SiinesGrammer—AcveTenet——«—AttheDecors Email EglshPhse es fh viet O note