al Modules BUSINESS ADMINISTRAMION & FINANCE David Walker Juan Manuel Rubio Santana Includes: » Writing Guide » Vocabulary BuilderContents j f 1 nN ' Office Orientation Time Clock Regulations 44 : Finding Your Way |_| Security in the Workplace 46 ; 2 | }12 : Office Routines 8 | | customer Service 48 Purchasing Office Equipment 40 Hanaling Complaints so | 3 13 Using Voicemait 2 Market Research 82 Using the Intranet 4 Marketing Strategies 54 4 4 Handling Mail 16 Cash Flow 56 Using a Courier Service 18 Accounting 58 5 15 Shipping 20. Banking 60 Import and Export 2 Insurance 62 6 16 Receiving Calis 24 Global E-commerce 64 Following Up on Messages 26 | | Dealing with Suppliers 66 7 : 7 Scheduling Meetings 28 Training 68 Booking Off-site Events 30 Teamwork 70 8 18 | i Planning Meetings 22 Leadership Skis nm i Taking Minutes 34 Strategy Planning a ' 9 19 | Organising Exhibitions 36 | Applying for a Job 78 Attending Business Events 38 Interviewing 78 10 | |20 t Making Travel Arrangements 40 | Preparing a cv 80 | Booking Hotels and Restaurants 42 | Writing a OV 82 | | Paiwork Appendix a4 { writing Guide 401 | Vocabulary Builder 413Dear Ms Morgan, Welcome to Top-Sport. I'd like to describe the structure of the company to you. Mr Bruce Larson. is the CEO. The company has got four departments: Marketing, Finance, Operations and Humen __ Resources. Each department is headed by a director who is in charge of the staff under him or her. Mrs Lucy Grant is our Marketing Director. She has got four marketing managers who are in Charge of the sales teams. The Financial Director is Mr Edward Brown. He heads a team of financial supervisors. Each supervisor has got an accounts assistant. Mr Gerald Trent is our Operations Director. rsonnel Manager, who has got a group of assistants. Attached is a diagram of the company organisation, | hope it wll make things clear. | Good luck in your new job! Eve Clark __ Senior Administrative Assistant, Human Resources eeu Geen? Leaders Grete co The Senior Administrative Assistant (A) at Top-Sport is speaking to a new Junior ‘Administrative Assistant (B), Listen to the dialogue and fill in the missing words. « A: Thisis your" + Lisa. | hope you've got everything you need. B: Thanks, ‘A: Lot me describe where everyone in the office sits. As you can see, Human Resources is here on the @.._ oor, ‘And I'll be working in the HR Department, right? ‘Yes, your job will be to assist the Personnel Manager and her staf | see. “Marketing is also on this floor. The Operations Department is on the seco sas — department, So they've got their own floor. The Financial Department is on the *.. pomnonses HO Where do the senior management sit? ‘As They're also on the thitd floor. Bruce Larson, the CEO, is in room’30% Julie Black, his personal assistant, is in room ® B: OK. | hope I remember all this. ‘A: Don't worry. There's a map of our facilities in your handbook. Now let me explain to you how to use the photocopier and the ®