rpisagree against each of the following statements, gree Tick A wijhget (+2) marks for each correct answer, and fou z marks for Jo! eepwrong answer: i is Out-Bound Call jent Organisation is paying an Call Centre per s; . M2 Cierra, the Client does not need to monitor the Seat Uttizatcn of the Call Centre. Agree / Disagree of The Call Centre Management does not need to monitor Extended Calls in realtime. Agree / Disagree In an Outbound Call Centre, if too many agents are sitting idle, we need to increase the pacing ratio of the Predictive Dialler Vv Agree / Disagree Ina Call Centre, one of the functions of an ACD i of agent interaction D is to capture the quality ee Agree / Disagree AN IVRS usu; ally cuts down Operational costs in Call Centres Agree | Disagree \