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PENGUKURAN KEPUASAN PELANGGAN .....
POLTEKKES KEMENKES KALTIM
UNIT PERPUSTAKAAN
NILAI PER UNSUR PELAYANAN
Jml Responden 1 2 3 4 5 6 7 8 9 10 11 12 13 14
1 3 3 3 3 3 3 3 3 3 3 3 3 3 3
2 3 3 3 4 3 3 2 3 3 3 2 2 3 3
3 3 3 3 3 3 3 3 3 3 3 2 2 3 3
4 3 3 3 3 3 3 3 3 3 3 3 3 3 3
5 3 3 3 3 3 3 3 3 3 3 3 3 3 3
6 3 3 3 3 3 3 3 3 3 3 3 3 3 4
7 3 3 3 3 3 3 3 3 3 3 2 3 3 3
8 3 4 3 3 3 4 3 3 4 3 3 3 3 3
9 3 3 2 3 3 2 2 3 4 3 3 2 2 2
10 3 3 3 3 3 3 3 3 3 4 3 3 2 3
11 3 3 3 3 3 3 3 3 3 3 3 3 3 3
12 3 3 3 3 3 3 3 3 3 3 3 4 3 3
13 3 3 3 3 3 3 3 3 3 3 3 3 3 3
14 3 3 3 3 3 3 3 3 3 3 3 3 3 3
15 3 3 2 2 3 3 3 3 3 3 2 2 3 3
16 1 3 3 3 3 3 2 3 3 3 3 3 3 3
17 3 2 3 3 3 3 3 3 4 3 4 3 3 3
18 3 3 4 3 3 3 3 4 3 2 2 3 3 3
19 4 3 3 4 4 4 4 4 3 3 4 4 4 3
20 4 4 4 3 3 3 3 3 3 3 4 4 4 3
21 3 4 4 4 4 3 3 3 4 3 3 3 3 3
22 4 4 4 3 3 4 3 3 4 2 3 4 3 3
23 3 3 3 3 3 3 2 3 3 3 4 4 3 3
24 4 3 4 4 4 4 3 3 4 3 2 3 4 4
25 2 3 3 3 3 3 2 3 3 3 2 3 3 3
98 3 3 3 3 3 3 3 3 4 3 4 4 3 3
99 3 3 3 3 3 3 3 3 3 3 4 3 3 3
100 3 3 3 3 3 3 3 3 3 3 3 3 3 3
Page 1 of 23
NILAI PER UNSUR PELAYANAN
Jml Responden 1 2 3 4 5 6 7 8 9 10 11 12 13 14
101 3 3 3 3 3 3 3 3 3 3 3 3 3 3
102 3 3 3 3 3 3 2 3 3 3 3 3 3 3
103 3 3 3 3 4 3 3 4 3 2 3 3 3 4
104 3 3 3 3 3 3 3 3 3 4 3 3 2 3
105 3 2 3 3 3 3 2 3 4 3 4 4 3 3
106 3 3 3 3 3 3 3 3 3 3 4 3 3 3
107 3 2 3 3 3 3 3 3 3 3 3 3 3 3
108 3 3 3 3 3 3 2 3 3 3 3 4 2 2
109 3 3 3 3 3 3 3 3 3 3 3 2 3 3
110 3 3 3 3 3 3 3 3 3 3 3 3 3 3
111 3 3 3 3 3 3 3 3 3 3 3 3 3 3
NILAI PER UNSUR PELAYANAN
Jml Responden 1 2 3 4 5 6 7 8 9 10 11 12 13 14
112 3 3 3 3 3 3 3 3 3 3 3 3 3 3
113 3 3 3 3 4 3 3 4 4 3 3 4 4 4
114 3 3 3 3 4 4 4 3 4 2 3 3 4 4
115 3 4 3 3 3 4 3 3 3 4 4 4 2 4
116 3 3 3 3 3 3 3 3 3 3 3 3 3 3
117 3 3 3 3 3 3 3 3 3 3 3 3 3 3
118 3 3 3 3 4 4 3 3 3 3 2 3 4 4
119 3 3 3 3 3 3 3 3 3 3 2 2 2 3
120 3 3 3 3 3 3 3 3 3 3 3 3 3 3
121 3 3 3 3 3 3 3 3 3 3 3 3 3 3
122 3 3 3 3 3 3 3 3 3 3 3 3 4 2
123 3 3 3 3 3 3 3 3 3 3 3 3 3 3
124 3 3 3 3 3 3 3 3 3 3 3 3 3 3
125 3 3 3 3 3 3 3 3 3 3 2 3 3 3
126 3 3 3 3 3 3 3 3 4 3 2 2 3 3
127 3 3 3 3 3 3 3 3 3 3 3 3 3 3
128 3 3 3 3 3 3 3 3 3 3 3 3 3 3
Page 2 of 23
NILAI PER UNSUR PELAYANAN
Jml Responden 1 2 3 4 5 6 7 8 9 10 11 12 13 14
129 3 3 3 3 3 3 3 3 3 4 3 3 4 3
130 2 3 3 3 3 3 2 3 3 3 2 3 2 3
131 2 3 3 2 3 3 3 2 3 3 3 2 3 3
132 3 3 3 3 3 3 3 3 3 3 3 3 3 3
133 3 3 3 3 3 3 2 3 3 3 2 3 3 3
134 3 3 3 3 3 3 3 3 3 3 3 3 3 3
135 3 3 4 4 4 3 3 3 4 4 4 4 4 3
136 4 3 3 3 4 3 3 3 3 4 4 4 3 3
137 3 3 3 3 3 2 2 3 4 3 3 2 4 3
138 3 3 3 3 3 3 3 3 3 3 3 4 2 3
139 4 3 3 3 3 4 3 3 3 3 3 2 4 3
NILAI PER UNSUR PELAYANAN
Jml Responden 1 2 3 4 5 6 7 8 9 10 11 12 13 14
140 4 3 3 3 3 3 3 4 4 4 3 4 3 3
141 4 4 4 4 4 4 3 4 4 4 4 3 4 4
142 4 3 4 4 4 4 4 4 4 4 4 4 4 4
143 4 3 3 3 4 4 3 3 4 3 4 4 3 4
144 3 3 3 3 3 3 3 3 3 3 3 4 3 3
145 3 3 3 3 3 4 3 3 4 3 3 3 4 3
146 4 4 3 3 4 4 4 3 4 4 4 4 4 4
147 4 4 4 4 4 4 4 4 4 4 4 4 4 4
148 3 3 3 3 3 3 3 3 3 3 3 2 3 3
149 3 3 3 3 3 3 3 3 3 3 3 3 3 3
150 3 3 3 3 3 3 3 3 3 3 3 3 3 3
Jml 243 243 247 248 258 258 242 257 272 261 259 266 268 271
NRR 3.04 3.04 3.09 3.1 3.23 3.23 3.03 3.21 3.4 3.26 3.24 3.33 3.35 3.39
Page 3 of 23
NILAI PER UNSUR PELAYANAN
Jml Responden 1 2 3 4 5 6 7 8 9 10 11 12 13 14
NRR Tertimbang 0.22 0.22 0.22 0.22 0.23 0.23 0.21 0.23 0.24 0.23 0.23 0.24 0.24 0.24
Page 4 of 23
PENGUKURAN KEPUASAN PELANGGAN .....
POLTEKKES KEMENKES KALTIM
UNIT PERPUSTAKAAN
NILAI PER UNSUR PELAYANAN
Jml Responden 1 2 3 4 5 6 7 8 9 10 11 12
1 3 3 3 3 3 3 3 3 3 3 3 3
2 3 3 3 4 3 3 2 3 3 3 2 2
3 3 3 3 3 3 3 3 3 3 3 2 2
4 3 3 3 3 3 3 3 3 3 3 3 3
5 3 3 3 3 3 3 3 3 3 3 3 3
6 3 3 3 3 3 3 3 3 3 3 3 3
7 3 3 3 3 3 3 3 3 3 3 2 3
8 3 4 3 3 3 4 3 3 4 3 3 3
9 3 3 2 3 3 2 2 3 4 3 3 2
10 3 3 3 3 3 3 3 3 3 4 3 3
11 3 3 3 3 3 3 3 3 3 3 3 3
12 3 3 3 3 3 3 3 3 3 3 3 4
13 3 3 3 3 3 3 3 3 3 3 3 3
14 3 3 3 3 3 3 3 3 3 3 3 3
15 3 3 2 2 3 3 3 3 3 3 2 2
16 1 3 3 3 3 3 2 3 3 3 3 3
17 3 2 3 3 3 3 3 3 4 3 4 3
18 3 3 4 3 3 3 3 4 3 2 2 3
19 4 3 3 4 4 4 4 4 3 3 4 4
20 4 4 4 3 3 3 3 3 3 3 4 4
21 3 4 4 4 4 3 3 3 4 3 3 3
22 4 4 4 3 3 4 3 3 4 2 3 4
23 3 3 3 3 3 3 2 3 3 3 4 4
24 4 3 4 4 4 4 3 3 4 3 2 3
25 2 3 3 3 3 3 2 3 3 3 2 3
113 3 3 3 3 4 3 3 4 4 3 3 4
114 3 3 3 3 4 4 4 3 4 2 3 3
115 3 4 3 3 3 4 3 3 3 4 4 4
Page 5 of 23
NILAI PER UNSUR PELAYANAN
Jml Responden 1 2 3 4 5 6 7 8 9 10 11 12
116 3 3 3 3 3 3 3 3 3 3 3 3
117 3 3 3 3 3 3 3 3 3 3 3 3
118 3 3 3 3 4 4 3 3 3 3 2 3
119 3 3 3 3 3 3 3 3 3 3 2 2
120 3 3 3 3 3 3 3 3 3 3 3 3
121 3 3 3 3 3 3 3 3 3 3 3 3
122 3 3 3 3 3 3 3 3 3 3 3 3
123 3 3 3 3 3 3 3 3 3 3 3 3
124 3 3 3 3 3 3 3 3 3 3 3 3
125 3 3 3 3 3 3 3 3 3 3 2 3
126 3 3 3 3 3 3 3 3 4 3 2 2
127 3 3 3 3 3 3 3 3 3 3 3 3
128 3 3 3 3 3 3 3 3 3 3 3 3
129 3 3 3 3 3 3 3 3 3 4 3 3
130 2 3 3 3 3 3 2 3 3 3 2 3
131 2 3 3 2 3 3 3 2 3 3 3 2
132 3 3 3 3 3 3 3 3 3 3 3 3
133 3 3 3 3 3 3 2 3 3 3 2 3
134 3 3 3 3 3 3 3 3 3 3 3 3
135 3 3 4 4 4 3 3 3 4 4 4 4
136 4 3 3 3 4 3 3 3 3 4 4 4
137 3 3 3 3 3 2 2 3 4 3 3 2
138 3 3 3 3 3 3 3 3 3 3 3 4
139 4 3 3 3 3 4 3 3 3 3 3 2
140 4 3 3 3 3 3 3 4 4 4 3 4
141 4 4 4 4 4 4 3 4 4 4 4 3
142 4 3 4 4 4 4 4 4 4 4 4 4
143 4 3 3 3 4 4 3 3 4 3 4 4
144 3 3 3 3 3 3 3 3 3 3 3 4
145 3 3 3 3 3 4 3 3 4 3 3 3
146 4 4 3 3 4 4 4 3 4 4 4 4
147 4 4 4 4 4 4 4 4 4 4 4 4
148 3 3 3 3 3 3 3 3 3 3 3 2
Page 6 of 23
NILAI PER UNSUR PELAYANAN
Jml Responden 1 2 3 4 5 6 7 8 9 10 11 12
149 3 3 3 3 3 3 3 3 3 3 3 3
150 3 3 3 3 3 3 3 3 3 3 3 3
Jml 196 196 196 195 202 201 186 195 207 196 188 195
NRR 3.11 3.11 3.11 3.1 3.21 3.19 2.95 3.1 3.29 3.11 2.98 3.1
NRR Tertimbang 1.04 1.04 1.04 1.03 1.07 1.06 0.98 1.03 1.1 1.04 0.99 1.03
Page 7 of 23
NILAI PER UNSUR PELAYANAN
Jml Responden 1 2 3 4 5 6 7 8 9 10 11 12
3.19
79.72
Page 8 of 23
13 14
3 3
3 3
3 3
3 3
3 3
3 4
3 3
3 3
2 2
2 3
3 3
3 3
3 3
3 3
3 3
3 3
3 3
3 3
4 3
4 3
3 3
3 3
3 3
4 4
3 3
4 4
4 4
2 4
Page 9 of 23
13 14
3 3
3 3
4 4
2 3
3 3
3 3
4 2
3 3
3 3
3 3
3 3
3 3
3 3
4 3
2 3
3 3
3 3
3 3
3 3
4 3
3 3
4 3
2 3
4 3
3 3
4 4
4 4
3 4
3 3
4 3
4 4
4 4
3 3
Page 10 of 23
13 14
3 3
3 3
199 198
3.16 3.14
1.05 1.05 1.04
Page 11 of 23
PENGUKURAN KEPUASAN PELANGGAN
SAMSAT SEMARANG KOTA II
PERIODE: Jan - Jun 08
NILAI PER UNSUR PELAYANAN
Jumlah responden
1 2 3 4 5 6 7 8 9 10 11
1 4 4 4 4 4 4 4 4 4 4 4
2 4 3 4 4 4 3 4 3 4 4 4
3 4 3 3 3 3 3 3 3 3 3 3
4 4 3 3 3 4 4 4 3 4 3 3
5 3 3 3 3 4 4 4 3 3 3 4
6 4 4 4 4 4 4 4 4 4 4 4
7 3 4 2 4 2 4 3 3 3 3 3
8 4 4 4 4 4 4 4 4 4 4 4
9 4 3 3 3 3 3 3 3 3 3 3
10 3 3 3 3 3 3 3 3 3 3 3
11 4 3 4 4 4 4 4 4 4 4 4
12 3 3 3 3 3 3 3 3 3 3 3
13 3 3 3 3 3 3 3 3 3 3 3
14 4 4 4 4 3 4 4 4 4 3 4
15 4 3 3 3 3 3 3 3 4 3 3
16 3 3 3 3 3 3 3 3 3 3 3
17 4 3 3 4 3 3 4 3 3 3 3
18 4 4 4 4 4 4 4 4 4 4 3
19 4 3 3 3 3 3 3 3 3 3 3
20 3 3 3 3 3 3 3 3 3 3 3
21 3 3 3 3 3 3 3 3 3 3 3
22 3 3 3 3 3 3 3 3 3 3 3
23 3 3 3 3 3 3 3 3 3 3 4
24 4 3 3 3 3 4 4 3 3 3 3
25 4 3 3 3 3 4 3 3 3 3 3
26 3 3 3 3 4 3 2 3 3 3 2
27 3 3 3 3 3 3 2 3 3 3 2
28 3 3 3 3 3 3 3 3 3 3 3
29 3 3 3 3 3 3 3 3 3 3 3
30 3 3 3 3 3 3 3 3 3 3 3
31 3 3 3 3 3 3 3 3 3 3 3
32 3 3 3 4 3 4 3 4 3 3 3
33 4 4 3 3 3 3 3 3 3 3 3
34 3 3 3 3 3 3 3 3 3 3 3
35 3 3 3 3 3 3 3 3 4 3 3
36 3 3 3 3 4 4 3 3 3 3 3
37 3 4 3 3 3 3 3 3 3 3 4
38 4 3 3 3 3 3 3 3 3 3 3
39 4 2 3 1 4 2 3 3 1 4 3
40 4 4 3 3 3 3 3 3 3 3 3
41 3 3 3 3 3 3 3 3 3 3 3
42 4 4 3 4 4 3 3 3 3 4 4
43 3 3 3 3 3 3 3 3 3 3 3
44 3 3 3 3 3 3 3 3 3 3 3
45 3 3 3 3 3 3 3 3 3 3 3
46 4 4 4 4 4 4 4 4 4 4 4
47 3 3 3 3 3 3 3 3 3 3 2
48 3 3 3 3 3 3 3 3 3 3 3
49 3 3 3 3 3 3 3 3 3 3 3
50 3 3 3 3 3 3 3 3 3 3 3
Jml 171 160 157 160 162 163 160 158 159 159 158
NRR 3.42 3.2 3.14 3.2 3.24 3.26 3.2 3.16 3.18 3.18 3.16
NRR Tert 0.2428 0.2272 0.2229 0.2272 0.23 0.2315 0.2272 0.2244 0.2258 0.2258 0.2244
12 13 14
4 3 3
4 4 4
4 3 3
4 3 3
3 4 3
4 4 4
3 2 3
4 4 4
4 3 4
3 3 3
4 4 4
3 3 3
3 3 3
4 3 4
3 3 3
3 2 3
4 3 3
4 4 4
4 3 3
3 3 3
3 3 3
3 3 3
4 4 3
4 3 3
4 3 4
3 2 3
4 2 4
3 3 3
3 3 3
3 3 3
3 3 3
3 4 3
3 3 3
3 3 3
3 3 4
3 3 4
3 4 3
3 3 3
1 2 3
3 3 3
3 2 3
3 3 4
3 3 3
3 3 3
4 3 4
4 4 4
3 2 3
3 3 3
2 3 3
3 3 3
165 153 164
3.3 3.06 3.28
0.2343 0.2173 0.2329 3.19
79.84
PENGUKURAN KEPUASAN PELANGGAN .....
POLTEKKES KEMENKES KALTIM
UNIT LABORATORIUM
NILAI PER UNSUR PELAYANAN
Jml Responden 1 2 3 4 5 6 7 8 9 10 11 12 13 14
1 3 3 3 3 3 4 3 3 3 3 3 3 3 4
2 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 4 3 3 3 3 3 3 4 3 3 3 3 3 3
4 3 3 3 3 3 3 3 3 3 3 3 3 3 3
5 4 3 3 3 3 3 3 3 3 3 3 3 3 3
6 3 3 3 3 3 3 3 4 4 3 3 3 3 3
7 3 3 3 3 3 3 3 3 3 3 3 3 3 4
8 4 3 3 3 3 3 3 4 3 3 3 3 4 4
9 3 3 3 3 3 3 3 3 3 3 3 3 3 3
10 4 4 4 3 3 3 3 4 4 3 4 3 3 3
11 3 3 3 3 3 3 3 4 3 3 3 3 3 3
12 3 3 3 3 3 3 3 3 3 3 3 3 3 3
13 3 3 3 3 3 3 3 3 3 3 3 3 3 3
14 3 3 3 3 3 3 3 3 3 3 3 3 3 3
15 4 3 3 3 3 3 3 4 3 3 3 3 3 3
16 3 3 3 3 3 3 3 3 3 3 3 3 3 3
17 3 3 3 3 4 3 4 3 3 3 3 3 3 3
18 3 3 3 3 3 3 3 3 3 3 3 3 3 4
19 3 3 3 3 3 2 3 3 3 3 3 2 4 4
20 3 3 3 3 3 3 3 3 3 3 3 4 3 3
21 3 3 4 3 3 3 3 3 3 4 3 4 3 3
22 4 4 3 3 4 3 3 4 4 3 3 4 4 3
23 3 3 3 3 3 3 3 3 3 3 3 3 3 4
24 3 3 3 3 3 3 3 3 3 3 3 3 3 3
25 3 3 3 3 3 3 3 3 3 3 3 3 3 3
26 3 3 3 4 3 3 3 3 3 3 4 4 4 4
27 3 3 3 3 3 3 3 3 3 3 3 3 3 3
28 3 3 3 3 4 3 3 3 3 3 3 3 3 3
29 3 3 3 3 3 3 3 3 3 3 3 3 3 3
30 3 3 3 3 3 3 3 3 3 3 3 3 3 3
31 3 2 3 2 3 3 3 3 3 3 2 3 3 3
32 3 3 3 3 3 3 3 3 3 3 3 3 3 3
33 3 3 3 3 3 3 3 3 3 3 3 3 3 3
34 3 3 3 3 3 3 3 3 3 3 3 3 3 3
35 3 3 3 3 4 3 3 3 3 3 3 4 3 3
36 4 3 3 3 3 3 3 3 3 3 3 3 3 4
37 3 3 3 3 4 3 4 3 3 3 3 4 3 3
38 3 3 3 3 3 3 3 3 3 3 3 3 3 3
39 3 3 3 3 3 3 3 3 3 3 3 3 4 3
40 4 3 3 3 4 3 3 4 3 3 4 2 3 3
41 3 3 3 3 3 3 3 3 4 3 3 3 3 3
42 3 3 3 3 3 3 4 3 3 3 3 4 4 3
43 3 3 3 3 3 3 3 3 3 3 3 3 3 4
44 2 3 3 4 3 3 4 2 3 3 3 3 3 3
45 2 3 3 3 3 3 3 3 3 3 3 3 3 3
46 3 3 3 3 3 3 3 3 3 3 3 3 3 3
47 3 3 3 3 3 3 3 3 3 3 2 2 3 3
48 3 3 3 3 3 3 3 3 3 3 2 2 3 3
NILAI PER UNSUR PELAYANAN
Jml Responden 1 2 3 4 5 6 7 8 9 10 11 12 13 14
49 3 3 3 3 3 3 3 3 3 3 3 3 3 4
50 3 3 3 3 3 3 3 4 3 3 3 3 3 3
51 3 3 3 4 3 3 3 3 3 3 3 3 3 3
52 3 3 3 3 3 3 3 3 3 3 2 2 3 3
53 3 3 3 3 3 3 3 3 3 3 2 3 3 3
54 3 3 3 3 3 3 3 3 3 3 3 3 3 3
55 3 3 3 3 3 3 3 3 3 3 4 2 3 3
56 3 3 2 3 3 3 2 3 3 2 2 2 3 3
57 3 3 2 2 3 3 2 3 3 2 2 3 3 3
58 3 3 2 2 2 3 2 3 2 3 2 1 3 3
59 2 2 2 3 2 2 1 2 2 3 3 2 2 3
60 3 3 3 3 3 3 3 2 3 2 2 2 3 3
61 2 2 2 3 3 3 3 2 3 3 2 3 2 3
62 3 4 2 3 3 3 3 2 4 3 2 2 3 3
63 3 3 3 3 3 3 3 3 3 3 2 3 3 3
64 3 2 3 3 3 3 2 3 3 3 2 3 2 3
65 3 3 3 3 3 3 2 3 4 3 2 3 2 3
66 3 3 3 3 3 3 2 3 3 2 2 3 2 3
67 3 3 3 4 4 3 3 3 3 3 2 4 3 3
68 2 2 3 3 3 4 2 3 4 4 2 2 2 3
69 3 3 3 3 3 3 3 3 3 3 3 3 3 3
70 3 3 3 3 3 3 2 3 4 2 2 2 2 3
71 2 2 3 3 2 2 2 2 2 2 2 2 2 2
72 3 3 3 3 3 3 3 3 3 3 2 3 3 3
73 3 3 3 2 3 3 2 3 3 3 3 2 3 3
74 3 3 3 3 3 4 2 3 3 2 2 2 3 3
75 3 3 4 4 4 4 3 3 4 3 3 3 3 4
76 3 3 3 3 3 3 3 3 3 3 4 2 3 3
77 3 3 3 3 3 3 3 3 3 3 4 2 3 3
78 3 3 3 3 3 4 4 3 3 3 3 4 1 4
79 3 2 3 2 4 3 3 3 3 3 3 2 2 3
80 4 2 3 2 3 3 3 3 4 3 3 2 2 3
81 4 2 4 2 3 3 3 3 4 3 2 2 2 3
82 2 1 3 2 3 2 1 1 2 3 4 2 2 3
83 2 3 3 2 2 2 2 2 3 3 3 2 2 3
84 3 2 2 2 2 2 2 2 2 2 2 2 2 3
85 2 3 3 2 3 2 2 3 2 3 2 2 2 3
86 2 2 3 2 3 2 2 2 3 3 3 2 2 3
87 3 2 2 2 2 2 3 1 3 2 2 2 2 3
88 2 3 2 2 2 3 2 2 2 3 2 2 2 2
89 3 3 3 3 3 3 3 3 3 3 2 3 3 3
90 3 3 3 3 3 3 3 3 3 3 2 3 3 3
91 3 3 3 3 3 3 3 3 3 3 2 3 3 3
92 3 3 3 3 3 3 3 3 3 3 3 3 4 2
93 3 3 3 3 3 3 3 3 3 3 3 3 3 3
94 4 3 3 3 4 4 3 4 4 3 3 3 3 4
95 3 3 4 3 4 4 3 3 3 3 3 3 3 3
96 3 3 3 3 4 4 3 3 4 3 4 3 3 3
97 1 3 3 3 3 3 2 3 3 3 2 3 3 3
98 3 3 3 3 3 3 2 3 3 3 2 2 3 3
99 3 3 2 3 3 3 4 3 2 3 4 3 4 3
100 3 3 3 3 3 3 3 3 3 3 4 3 4 4
101 1 3 2 2 3 3 2 3 3 2 2 2 3 3
NILAI PER UNSUR PELAYANAN
Jml Responden 1 2 3 4 5 6 7 8 9 10 11 12 13 14
102 3 3 3 3 3 3 3 4 3 4 4 2 2 4
103 3 3 3 2 2 2 3 3 3 4 4 4 3 3
104 2 3 2 2 3 3 2 3 3 3 3 2 3 2
105 3 3 3 3 3 3 3 3 3 3 3 3 3 3
106 2 3 3 4 3 3 3 3 3 3 3 3 3 3
107 3 3 3 3 3 3 3 3 3 3 3 3 3 3
108 4 4 4 4 4 4 4 4 4 4 4 4 4 4
109 3 4 3 3 3 3 3 3 3 3 3 3 3 3
110 3 3 3 3 3 3 2 3 3 3 3 2 3 2
111 3 3 3 3 3 3 3 3 3 3 4 4 3 3
112 3 3 3 3 3 3 3 3 3 3 3 3 3 3
113 3 3 3 3 3 3 3 3 3 3 2 2 3 3
114 1 3 3 3 3 3 3 4 3 4 4 2 2 4
115 2 3 3 2 3 3 2 2 3 3 3 2 2 2
116 2 3 3 2 3 3 2 2 3 3 3 2 2 3
117 3 3 3 3 3 3 3 3 3 3 3 3 3 3
118 3 3 3 2 3 3 2 3 3 3 3 2 2 3
119 3 4 3 4 4 3 3 3 3 3 3 3 3 4
120 3 2 4 1 3 3 2 2 3 3 3 2 3 3
121 2 3 2 2 2 3 2 2 3 3 3 2 2 3
122 2 2 2 2 3 3 2 2 3 3 2 2 2 2
123 3 3 3 2 3 3 2 2 3 3 3 2 2 3
124 3 3 3 3 3 3 3 3 3 3 2 3 3 3
125 2 2 2 3 2 2 2 2 2 2 2 2 2 3
126 3 3 2 3 3 3 2 3 3 2 2 3 3 4
127 4 4 3 4 4 4 4 4 4 4 2 4 3 4
128 3 3 3 3 3 3 3 3 3 3 2 3 3 3
129 3 3 3 3 3 3 3 3 3 3 3 3 3 3
130 3 3 2 3 3 3 2 3 3 3 4 3 3 3
131 3 2 2 4 3 3 3 3 3 3 2 3 2 3
132 3 3 3 2 3 3 2 3 3 3 2 2 2 2
133 2 3 3 3 3 3 3 3 3 3 2 2 3 3
134 3 2 4 4 3 3 4 3 4 3 4 4 3 3
135 3 3 3 3 4 3 3 3 3 3 2 3 4 3
136 3 4 4 3 3 4 4 4 3 4 3 4 3 4
137 2 3 3 3 3 3 2 3 3 3 4 2 4 3
138 4 4 4 4 4 3 2 4 4 4 3 3 3 3
139 3 3 3 3 4 4 2 4 3 3 3 4 4 4
140 3 4 4 4 4 4 2 4 4 3 3 2 3 4
141 4 4 3 4 3 3 4 4 4 4 3 3 3 3
142 3 4 4 3 3 4 3 3 3 2 3 4 4 4
143 2 2 2 3 3 3 2 1 2 1 2 2 2 2
144 3 3 3 2 3 3 2 3 3 3 3 2 3 3
145 3 3 3 3 3 3 2 2 3 3 2 2 3 3
146 3 3 3 4 3 3 3 3 3 3 2 2 2 3
147 2 3 3 3 3 3 2 3 3 2 2 2 2 3
148 3 3 3 3 3 3 3 3 3 2 2 3 2 3
149 3 3 3 3 3 3 3 3 3 3 2 3 2 3
150 3 2 3 2 3 3 2 3 3 2 3 2 2 3
Jml 439 445 449 445 469 465 430 461 477 462 441 437 453 493
NRR 2.888 2.928 2.954 2.928 3.086 3.059 2.829 3.033 3.138 3.039 2.901 2.875 2.98 3.243
NRR Tertimbang 0.205 0.208 0.21 0.208 0.219 0.217 0.201 0.215 0.223 0.216 0.206 0.204 0.212 0.23 2.97
74.34
PENGUKURAN KEPUASAN PELANGGAN .....
PUSKESMAS LOA JANAN
UNTUK POLI UMUM
NILAI PER UNSUR PELAYANAN
Jml Responden 1 2 3 4 5 6 7 8 9 10 11 12 13 14
1 3 3 3 3 3 4 3 3 3 3 3 3 3 4
2 3 3 3 3 3 3 3 3 3 3 3 3 3 3
3 4 3 3 3 3 3 3 4 3 3 3 3 3 3
4 3 3 3 3 3 3 3 3 3 3 3 3 3 3
5 4 3 3 3 3 3 3 3 3 3 3 3 3 3
6 3 3 3 3 3 3 3 4 4 3 3 3 3 3
7 3 3 3 3 3 3 3 3 3 3 3 3 3 4
8 4 3 3 3 3 3 3 4 3 3 3 3 4 4
9 3 3 3 3 3 3 3 3 3 3 3 3 3 3
10 4 4 4 3 3 3 3 4 4 3 4 3 3 3
11 3 3 3 3 3 3 3 4 3 3 3 3 3 3
12 3 3 3 3 3 3 3 3 3 3 3 3 3 3
13 3 3 3 3 3 3 3 3 3 3 3 3 3 3
14 3 3 3 3 3 3 3 3 3 3 3 3 3 3
15 4 3 3 3 3 3 3 4 3 3 3 3 3 3
16 3 3 3 3 3 3 3 3 3 3 3 3 3 3
17 3 3 3 3 4 3 4 3 3 3 3 3 3 3
18 3 3 3 3 3 3 3 3 3 3 3 3 3 4
19 3 3 3 3 3 2 3 3 3 3 3 2 4 4
20 3 3 3 3 3 3 3 3 3 3 3 4 3 3
21 3 3 4 3 3 3 3 3 3 4 3 4 3 3
22 4 4 3 3 4 3 3 4 4 3 3 4 4 3
23 3 3 3 3 3 3 3 3 3 3 3 3 3 4
24 3 3 3 3 3 3 3 3 3 3 3 3 3 3
25 3 3 3 3 3 3 3 3 3 3 3 3 3 3
26 3 3 3 4 3 3 3 3 3 3 4 4 4 4
27 3 3 3 3 3 3 3 3 3 3 3 3 3 3
28 3 3 3 3 4 3 3 3 3 3 3 3 3 3
29 3 3 3 3 3 3 3 3 3 3 3 3 3 3
30 3 3 3 3 3 3 3 3 3 3 3 3 3 3
31 3 2 3 2 3 3 3 3 3 3 2 3 3 3
32 3 3 3 3 3 3 3 3 3 3 3 3 3 3
33 3 3 3 3 3 3 3 3 3 3 3 3 3 3
34 3 3 3 3 3 3 3 3 3 3 3 3 3 3
35 3 3 3 3 4 3 3 3 3 3 3 4 3 3
36 4 3 3 3 3 3 3 3 3 3 3 3 3 4
37 3 3 3 3 4 3 4 3 3 3 3 4 3 3
38 3 3 3 3 3 3 3 3 3 3 3 3 3 3
39 3 3 3 3 3 3 3 3 3 3 3 3 4 3
40 4 3 3 3 4 3 3 4 3 3 4 2 3 3
41 3 3 3 3 3 3 3 3 4 3 3 3 3 3
42 3 3 3 3 3 3 4 3 3 3 3 4 4 3
43 3 3 3 3 3 3 3 3 3 3 3 3 3 4
44 2 3 3 4 3 3 4 2 3 3 3 3 3 3
45 2 3 3 3 3 3 3 3 3 3 3 3 3 3
46 3 3 3 3 3 3 3 3 3 3 3 3 3 3
47 3 3 3 3 3 3 3 3 3 3 2 2 3 3
48 3 3 3 3 3 3 3 3 3 3 2 2 3 3
49 3 3 3 3 3 3 3 3 3 3 3 3 3 4
50 3 3 3 3 3 3 3 4 3 3 3 3 3 3
51 3 3 3 4 3 3 3 3 3 3 3 3 3 3
52 3 3 3 3 3 3 3 3 3 3 2 2 3 3
53 3 3 3 3 3 3 3 3 3 3 2 3 3 3
54 3 3 3 3 3 3 3 3 3 3 3 3 3 3
55 3 3 3 3 3 3 3 3 3 3 4 2 3 3
56 3 3 2 3 3 3 2 3 3 2 2 2 3 3
57 3 3 2 2 3 3 2 3 3 2 2 3 3 3
58 3 3 2 2 2 3 2 3 2 3 2 1 3 3
59 2 2 2 3 2 2 1 2 2 3 3 2 2 3
60 3 3 3 3 3 3 3 2 3 2 2 2 3 3
61 2 2 2 3 3 3 3 2 3 3 2 3 2 3
62 3 4 2 3 3 3 3 2 4 3 2 2 3 3
63 3 3 3 3 3 3 3 3 3 3 2 3 3 3
64 3 2 3 3 3 3 2 3 3 3 2 3 2 3
65 3 3 3 3 3 3 2 3 4 3 2 3 2 3
66 3 3 3 3 3 3 2 3 3 2 2 3 2 3
67 3 3 3 4 4 3 3 3 3 3 2 4 3 3
68 2 2 3 3 3 4 2 3 4 4 2 2 2 3
69 3 3 3 3 3 3 3 3 3 3 3 3 3 3
70 3 3 3 3 3 3 2 3 4 2 2 2 2 3
71 2 2 3 3 2 2 2 2 2 2 2 2 2 2
72 3 3 3 3 3 3 3 3 3 3 2 3 3 3
73 3 3 3 2 3 3 2 3 3 3 3 2 3 3
74 3 3 3 3 3 4 2 3 3 2 2 2 3 3
75 3 3 4 4 4 4 3 3 4 3 3 3 3 4
76 3 3 3 3 3 3 3 3 3 3 4 2 3 3
77 3 3 3 3 3 3 3 3 3 3 4 2 3 3
78 3 3 3 3 3 4 4 3 3 3 3 4 1 4
79 3 2 3 2 4 3 3 3 3 3 3 2 2 3
80 4 2 3 2 3 3 3 3 4 3 3 2 2 3
81 4 2 4 2 3 3 3 3 4 3 2 2 2 3
82 2 1 3 2 3 2 1 1 2 3 4 2 2 3
83 2 3 3 2 2 2 2 2 3 3 3 2 2 3
84 3 2 2 2 2 2 2 2 2 2 2 2 2 3
85 2 3 3 2 3 2 2 3 2 3 2 2 2 3
86 2 2 3 2 3 2 2 2 3 3 3 2 2 3
87 3 2 2 2 2 2 3 1 3 2 2 2 2 3
88 2 3 2 2 2 3 2 2 2 3 2 2 2 2
89 3 3 3 3 3 3 3 3 3 3 2 3 3 3
90 3 3 3 3 3 3 3 3 3 3 2 3 3 3
91 3 3 3 3 3 3 3 3 3 3 2 3 3 3
92 3 3 3 3 3 3 3 3 3 3 3 3 4 2
93 3 3 3 3 3 3 3 3 3 3 3 3 3 3
94 4 3 3 3 4 4 3 4 4 3 3 3 3 4
95 3 3 4 3 4 4 3 3 3 3 3 3 3 3
96 3 3 3 3 4 4 3 3 4 3 4 3 3 3
97 1 3 3 3 3 3 2 3 3 3 2 3 3 3
98 3 3 3 3 3 3 2 3 3 3 2 2 3 3
99 3 3 2 3 3 3 4 3 2 3 4 3 4 3
100 3 3 3 3 3 3 3 3 3 3 4 3 4 4
101 1 3 2 2 3 3 2 3 3 2 2 2 3 3
102 3 3 3 3 3 3 3 4 3 4 4 2 2 4
103 3 3 3 2 2 2 3 3 3 4 4 4 3 3
104 2 3 2 2 3 3 2 3 3 3 3 2 3 2
105 3 3 3 3 3 3 3 3 3 3 3 3 3 3
106 2 3 3 4 3 3 3 3 3 3 3 3 3 3
107 3 3 3 3 3 3 3 3 3 3 3 3 3 3
108 4 4 4 4 4 4 4 4 4 4 4 4 4 4
109 3 4 3 3 3 3 3 3 3 3 3 3 3 3
110 3 3 3 3 3 3 2 3 3 3 3 2 3 2
111 3 3 3 3 3 3 3 3 3 3 4 4 3 3
112 3 3 3 3 3 3 3 3 3 3 3 3 3 3
113 3 3 3 3 3 3 3 3 3 3 2 2 3 3
114 1 3 3 3 3 3 3 4 3 4 4 2 2 4
115 2 3 3 2 3 3 2 2 3 3 3 2 2 2
116 2 3 3 2 3 3 2 2 3 3 3 2 2 3
117 3 3 3 3 3 3 3 3 3 3 3 3 3 3
118 3 3 3 2 3 3 2 3 3 3 3 2 2 3
119 3 4 3 4 4 3 3 3 3 3 3 3 3 4
120 3 2 4 1 3 3 2 2 3 3 3 2 3 3
121 2 3 2 2 2 3 2 2 3 3 3 2 2 3
122 2 2 2 2 3 3 2 2 3 3 2 2 2 2
123 3 3 3 2 3 3 2 2 3 3 3 2 2 3
124 3 3 3 3 3 3 3 3 3 3 2 3 3 3
125 2 2 2 3 2 2 2 2 2 2 2 2 2 3
126 3 3 2 3 3 3 2 3 3 2 2 3 3 4
127 4 4 3 4 4 4 4 4 4 4 2 4 3 4
128 3 3 3 3 3 3 3 3 3 3 2 3 3 3
129 3 3 3 3 3 3 3 3 3 3 3 3 3 3
130 3 3 2 3 3 3 2 3 3 3 4 3 3 3
131 3 2 2 4 3 3 3 3 3 3 2 3 2 3
132 3 3 3 2 3 3 2 3 3 3 2 2 2 2
133 2 3 3 3 3 3 3 3 3 3 2 2 3 3
134 3 2 4 4 3 3 4 3 4 3 4 4 3 3
135 3 3 3 3 4 3 3 3 3 3 2 3 4 3
136 3 4 4 3 3 4 4 4 3 4 3 4 3 4
137 2 3 3 3 3 3 2 3 3 3 4 2 4 3
138 4 4 4 4 4 3 2 4 4 4 3 3 3 3
139 3 3 3 3 4 4 2 4 3 3 3 4 4 4
140 3 4 4 4 4 4 2 4 4 3 3 2 3 4
141 4 4 3 4 3 3 4 4 4 4 3 3 3 3
142 3 4 4 3 3 4 3 3 3 2 3 4 4 4
143 2 2 2 3 3 3 2 1 2 1 2 2 2 2
144 3 3 3 2 3 3 2 3 3 3 3 2 3 3
145 3 3 3 3 3 3 2 2 3 3 2 2 3 3
146 3 3 3 4 3 3 3 3 3 3 2 2 2 3
147 2 3 3 3 3 3 2 3 3 2 2 2 2 3
148 3 3 3 3 3 3 3 3 3 2 2 3 2 3
149 3 3 3 3 3 3 3 3 3 3 2 3 2 3
150 3 2 3 2 3 3 2 3 3 2 3 2 2 3
Jml 437 441 443 437 459 453 416 445 459 442 419 413 427 465
NRR 2.913 2.94 2.953 2.913 3.06 3.02 2.773 2.967 3.06 2.947 2.793 2.753 2.847 3.1
NRR Tertimbang 0.207 0.209 0.21 0.207 0.217 0.214 0.197 0.211 0.217 0.209 0.198 0.195 0.202 0.22
2.91
72.85
2.91
72.85
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