1 Good morning. Can I help you?

2 I’m sorry to say this but…

3 There seems to be a problem with…

4 Sorry to bother you but…

5 I want to complain about…

6 I have to make a complaint about…

7 I hate to tell you but…

8 I’m angry about…

9 I’m not satisfied with…

10 Oh, I’m sorry about that.

11 I apologize for the problem

12 Please, tell me exactly what happened

13 I want to see the manager.

14 May I speak to…..?

15 Hold on

16 I’ll call back

17 Doctor is late

18 The nurse/doctor is negligent

19 The hospital ran out of medicine

20 The nurse was rude

21 The doctor prescripted the wrong

medicine