1.

Introduction
 Introduction
 Types of Events
2. Processing Registrations
 Interpreting and Processing Registrations
 The registration process
 Checkpoint 1
 Information Requirements
 Deal with Missing Customer Information
 Offering Alternatives for Unavailable Registrations
 Answering Enquiries
 Answering Enquiries - Continued
 Checkpoint 2
 Recording Customer Details
 Filing the Registration
 How to File
 Filing Challenge
 Checkpoint 3
3. Updating Registrations
 Updating Registrations
 Accurately Updating Financial Status
 Checkpoint 4
 Processing On-site Payments Pt1
 Processing On-site Payments Pt2
 Amending and Cancelling Registrations
 Checkpoint 5
4. Monitoring and Reporting on Registrations
 Generating Registration Reports
 Attendance Report
 Identifying and Solving Attendance Problems
 Industry Example: Boomerang Festival
 Checkpoint 6
5. Producing Final Registration Documentation
 Checking and Finalising Event Registration Details
 Preparing and Issuing Customer Documents
 Registration Documentation
 Generating and Distributing Final Registration Reports
 Checkpoint 7
 Congratulations!