Workflow analysis aims to determine workflow patterns that maximize the effective use of resources

and minimize activities that do not add value. There are a variety of tools that can be used to analyze
the workflow of processes and clarify potential avenues for eliminating waste. Flowcharts are a basic
and commonly used workflow analysis method that can help highlight areas in need of streamlining.

In this Assignment, you select a common event that occurs regularly in your organization and create a
flowchart representing the workflow. You analyze the process you have diagrammed and propose
changes for improvement.

To prepare:

 Identify a common, simple event that frequently occurs in your organization that you would like
to evaluate.

 Consider how you would design a flowchart to represent the current workflow.

 Consider what metrics you would use to determine the effectiveness of the current workflow
and identify areas of waste.

To complete:

Write a 3- to 5-page paper which includes the following:

 Create a simple flowchart of the activity you selected. (Review the Sample Workflow of
Answering a Telephone in an Office document found in this week’s Learning Resources for an
example.)

 Next, in your paper:

o Explain the process you have diagrammed.

o For each step or decision point in the process, identify the following:

 Who does this step? (It can be several people.)

 What technology is used?

 What policies and rules are involved in determining how, when, why, or where
the step is executed?

 What information is needed for the execution of this step?

o Describe the metric that is currently used to measure the soundness of the workflow. Is
it effective?

o Describe any areas where improvements could occur and propose changes that could
bring about these improvements in the workflow.
o Summarize why it is important to be aware of the flow of an activity.