Cebu City Citizen's Charter PDF

M AYOR’S MESSAGE
I am very pleased to present to you the Cebu City Citizen’s Guidebook.
This aims to cut down on bureaucracy in the system and to improve

the delivery of services to the public. It will not only provide you with
basic information about the different services offered by the Cebu City
Government, but also a step-by-step guide when you avail of our ser-
vices and transactions.
The Cebu City Government is continuously seeking ways to achieve its

thrust of instituting reforms for the improvement of the delivery of its
services to its constituents, making it efficient, effective and most im-
portantly friendly and courteous.
We at the Cebu City Government hope that this guidebook will be a

means by which your transaction with us will be a pleasant experience
for you.
TOMAS R. OSMEÑA
Mayor
V Ice mAYOR’S
MESSAGE
The Citizen’s Charter is a good tool in improving efficiency in

the delivery of government service to the public. In the light of the
Anti– Red Tape Act, it serves as a basis for the public in the account-
ability of public offices. As a disciplinary mechanism, it encourages
government officers and employees to religiously attend to legitimate
concerns of the transacting public, lest they will be administratively
liable thereof.
It is thus, our fervent hope that the purpose of reducing bu-

reaucratic red tape and the prevention of graft and corruption can be
truly achieved, not because public officials or employees are penalized
but because the duty to public service has been engrained in their
hearts and minds.
May the Citizen’s Charter help build this nation stronger by

causing to evolve a value oriented character among the public sector
rather than a work environment of fright and slavery!
MICHAEL L. RAMA
Vice- Mayor
T Able of contents
PART I. Mission– Vision Statement ………………………………………… i
PART II. Performance Pledge…………………………………………………… iii
PART III. Services
AGRICULTURE
1 How to avail of Alternative Marketing…………………………. 2
2 How to request for Seedlings…………………………………...…. 4
1. How to avail of Vermi– Composting Training ……………... 6
2. How to avail of Compost Production Training …………….. 7
3. How to avail Urban Agriculture Training ……………...……… 9
ANIMALS/ PETS
1. How to register pet dogs and cats ……………...……………….. 11
2. How to avail of neutering and spaying of your pet dogs
and cats ……………...……………………...……………………...……… 12
3. How to surrender unwanted pets ……………...………………… 13
4. How to adopt impounded pets ……………...……………………. 14
BUSINESS
1. How to apply for New/ Renewal of Business Permit ……. 16
2. How to register and get license for Meat Handler and
Personnel of Slaughterhouse ……………...……………………... 23
3. How to register and get of Private Slaughterhouses …….. 25
4. How to register Admission Tickets of Moviehouses ……... 27
5. How to register Weights and Measures ……………………….. 28
6. How to get Market and No Delinquency Certifications …. 29
7. Issuance of Subdivision Development Permit ……………… 31
8. How to apply for Retirement of Business Operations …... 33
CIVIL DOCUMENTS
1. How to register Live Births ……………...……………………………. 36
2. How to apply for Late Regitration of Birth …………...……... 37
3. How to get Birth Certificates/ Records ……………...…………. 39
4. How to apply for Marriage License ……………...……………... 41
5. How to Register Marriages ……………...……………………...….. 45
6.
T Able of contents
How to get Marriage Records ……………...……………………. 46
7. How to apply for Late Registration of Marriages ………… 48
8. How to Register Deaths ……………...…………………………... 50
9. How to apply for Late Registration of Death ………………. 51
10. How to get death Certificates/ Records ………………... ….. 53
11. How to request for correction of entry/ies of Civil Docs . 55
12. How to request for Updating Records and Registration
of Legal Instruments ……………...……………………...…………. 59
13. How to request for Updating Records and Registration
of Court Decrees ……………...……………………...……………….. 63
EMPLOYMENT
1. How to avail Job Opportunities through DMDP …………... 67
2. How to request for Referral from DMDP for Wage Em-
ployment ……………...……………………...……………………...…... 69
3. How to seek Assistance for Livelihood ……………………….. 71
4. How to avail of Self- employment Assistance Program at
DSWS ……………...……………………...……………………...………. 73
5. How to avail of the Special Program for employment of
Students (SPES) ……………...……………………...………………... 75
6. How to advertise Job vacancies through DMDP …………. 77
EVENTS
1. How to request for the Use of Plazas ……………...…………. 80
2. How to be a Part of a Mass Wedding ……………...…………. 82
HOUSING AND LAND
1. How to avail of Site Development for Urban Poors………. 85
2. How to get Preliminary approval for Locational Clear-
ance (PALC) ……………...……………………...………………………... 88
3. How to get certificate of occupancy with housing com-
ponent ……………...……………………...……………………...……… 89
4. How to get Simple subdivision permit ……………...……….. 90
5. How to get certification for zoning classification and
existence of road- right-of- way ……………...………………... 92
6. How to get certificate of land holding and certified true
copy of tax declaration ……………...……………………...………. 93
6.
T Able of contents
How to get certificate of with or no improvement on a
parcel of land ……………...……………………...……………………... 94
7. How to request for a trace of historical records of de-
clared properties ……………...……………………...………….…….. 95
INFORMATION ABOUT CEBU CITY
1. How to get a copy of the Profile of Cebu City ……….…….. 97
2. How to request for Maps within Cebu City ……………..….. 98
3. How to get other Data about Cebu City ………………….….. 102
4. How to secure copies of council resolution (new and
updated) and City ordinances ……………...……………………... 104
MEDICAL
 Diagnosis and Treatment
1. How to avail Pre –Natal Consultation ……………...………….. 105
2. How to avail of Check –Up for Sick Infant and Young
Children ……………...……………………...……………………...……… 106
3. How to avail of Immunization for Babies …………………….. 108
4. How to avail of a “Vitamin A” Supplementation from
CHD ……………...……………………...……………………...…………... 109
5. How to avail of Consultation Services at CCMC ……………. 111
6. How to avail of In –Patient Services at CCMC ……………... 114
7. How to Avail of Diagnosis and Treatment of Pulmonary
Tuberculosis (SPUTUM SMEAR NEGATIVE) ……………….. 117
8. How to avail of Rabies Post –Exposure Prophylaxis …….. 118
9. How to avail of the Screening for Sexually Transmitted
Infections ……………...……………………...……………………...…… 119
10. How to avail of Diagnosis, Counseling and Treatment of
Sexually Transmitted Infections ……………...…………………. 121
11. How to avail of continuity outpatient clinic at CCMC …. 123
 Certificates
1. How to get Certificate of Admission ……………...…………... 125
2. How to secure Medical Certificate at City Health Depart-
ment ……………...……………………...……………………...……….. 126
3. How to get Certificate of Physical Fitness or Current
Health Status or Medico –Legal Certificate ………………... 127
2.
T Able of contents
How to get Certificate of Confinement ……………...……... 129
3. How to get a Health Card for Night Establishment Enter-
tainers ……………...……………………...……………………...… 131
PUBLIC SERVICES
1. How to request for Trimming of Trees ……………...……… 134
2. How to request for Ballout of Trees ……………...…………. 135
3. How to request for Tents and Stages ……………...……….. 136
4. How to request for Bus and Multi –cab ……………...……. 138
5. How to request for Portable Toilet ……………...………….. 140
6. How to request for Drainage Maintenance ……………... 142
7. How to request for Road Maintenance …………………….. 144
8. How to request for Delivery of Potable Water ………….. 146
9. How to request for Repair of Water Supply Facilities .. 148
10. How to request for a Construction of Water Supply Fa-
cilities ……………...……………………...……………………...……… 150
11. How to request for Repair and Installation of Cebu City
Lights ……………...……………………...……………………...……… 152
SEMINARS, TRAININGS AND ORIENTATIONS
1. How to avail of Orientation of Modern Family Planning
Methods ……………...……………………...……………………...……… 155
2. How to avail of Marriage Counseling to couples applying
for Marriage license ……………...……………………...……………. 156
3. How to enroll for Technical –Vocational Education and
Training Programs at DMDP……………...……………………….. 158
TAXES
1. How to get Community Tax Certificate (CTC/CEDULA) .. 161
2. How to get Real Property Tax (RPT) Clearance……………. 162
3. How to secure Tax Declaration ……………...………………….. 164
SENIOR CITIZENS
1. How to get senior citizen’s Identification Card (ID) ……… 167
2. How to get purchase slip (booklet) for medicines ………. 170
3. How to get Purchase Booklet for Grocery items and
Agricultural products ……………...……………………...………… 172
T Able of contents
4. How to avail of World war II veteran’s burial assistance 174
OTHER SOCIAL WELFARE SERVICES
1. How to avail Certificate of Indigency……………...………….. 177
2. How to avail of PWD financial Assistance ………………….. 178
3. How to get PWD Medicine Booklet …………………………... 180
4. How to avail Pauper’s Burial Assistance ……………...……. 181
5. How to avail of Transportation & Temporary shelter for
Stranded constituents ……………...……………………...……….. 183
6. How to avail of Assistance for Individuals/ Families in
Crisis Situation ……………...……………………...…………………. 185
7. How to secure Identification Card for Solo Parent……... 187
VEHICLES
1. How to get Police Report for Vehicle Accidents ………….. 197
2. How to claim a Towed Vehicle ……………………………………. 199
3. How to Redeem Clamped Vehicle at CITOM ………………. 201
4. How to get driver or vehicle clearance ……………...………. 190
5. How to Register Non– motor Vehicle ……………...………... 191
6. How to get special permit and franchise of motorcycle
for Hire (MCH) ……………...……………………...………………... 192
7. How to register meat delivery vehicles ……………...………. 193
8. How to secure travel line certificate ……………...………….. 195
9. How to redeem trisikad ……………...……………………...….. 203
10. How to inquire/ Complain about towed motor vehicle.. 204
GRIEVANCE
1. How to file complaints against illegal structures ………... 207
2. How to file an administrative case against cebu city gov-
ernment employees ……………...……………………...……………. 235
Part IV. Directory of Officers & Offices ………………………….…... 209
Part V. Feedback Mechanism……………...……………………...……… 235

City of Cebu
Republic of the Philippines
C EBU CITY VISION

The most livable city for all.
M

ISSION
To ensure an environmentally friendly,
financially dynamic, pro- active & self-
reliant City Government;
 To have well- informed and participative
barangays and communities.
City of Cebu ii City of Cebu i

E L CREDO DE CIUDAD de CEBU
W e are one formidable family;

We have unlimited talents and resources;
We believe that we can make a difference;
We can make things happen;
We need to “push the envelope”;
We commit to serve with all our hearts, mind
and soul,
Amen.
City of Cebu ii
S
P ERFORMANCE PLEDGE
erve promptly, efficiently with utmost courtesy with the intention to
serve the ends of truth and justice
Ensure strict adherence by all to the approved Code of Conduct and

uphold at all times standards set in discharging our duties and
R
responsibilities.
eaffirm to the public that the City exists to serve our clients, that all of
their needs shall be attended to before end of the business day,
V
Mondays to Fridays.
alue every citizen’s comments, suggestions, and needs, including those
with special needs such as the persons with disability, pregnant
E
women, and senior citizens; and
mpower the public through efficient access to information on our
policies, programs, activities and services through our website
(www.cebucity.gov.ph) and the City Public Assistance Center.
B elieve unconditionally that in every circumstance, despite contention,
E
“there is always a better way”.
liminate discrimination and gender bias attitudes and deal with pro-
fessional civility by providing service transparently without delays.
S incerely understand and value every client’s comments and sugges-
tions, responding to them with expediency through the City’s Com-
T
plaints and Public Assistance Desk.
ransparent and fair in all transactions while promoting non– toler-
ance of the culture of corruption.
All these we commit and pledge, because every
Cebuano deserves the BEST service.
City of Cebu ii City of Cebu iii
AGRICULTURAL SERVICES
A GRICULTURAL SERVICES
City of Cebu 1
HOW TO AVAIL OF ALTERNATIVE MARKETING
DESCRIPTION : Volume of farm goods owned by Farmer Asso-
ciations duly organized by CAD are hauled from
their location down to established satellite mar-
kets at different urban barangays where farmers
can sell directly their products to consumers
eliminating the existence of middlemen.
 CLIENT/S : Farmers association organized by CAD
 CONTACT PERSON/S: Joelito L. Baclayon; CAD Dept. Head
253– 6566 / 255-5781

x LOCATION : Satellite markets at identified urban barangays
 AVAILABILITY : Monday—Friday / 8:00 AM—5:00 PM

 DURATION OF THE SERVICE: 7 days, 7 hours
REQUIREMENTS : Request letter addressed to CAD Dept. Head
 PROCEDURE IN AVAILING THE SERVICE:
Follow these steps… Wait while Approach It will
Person-in-charge… … take…
1.Look for interested
farmers (min of 10 &
max of 15) within the
sitio or adjacent sitios
of the barangay
2. Inform Tugbong- 1. Schedules the
Tabo Coordinator meeting for associa- Rodrigo 1 hour
tion organization Englat-
3. Follow-up scheduled 2. Confirms the era 1 hour
meeting schedule agreed (TT Coor-
upon. dinator)
4. Attend the meeting 3. Facilitates the 4 hours
meeting proper
City of Cebu 2
Follow these Wait while Approach … It will

steps… Person-in- take…
charge…
4. Identifies urban 5 days
barangay for satel-
lite market estab-
lishment.
5. Forwards letter
request to brgy.
Captain indicating
the intention of
establishing satel-
lite market.
6. Decides together
with the council on
the specific site for
satellite market
establishment Rodrigo
5. Follow-up Tug- 7. Informs the asso- Englatera 1 hour
bong-Tubo Coor- ciation of the area (TT
dinator for the of established sat- Coordinator)
assigned satellite ellite market
market at urban
barangay
6. Haul farm 8. Facilitates haul- 1 day
goods through ing of farm goods
the dump-truck
provided by the
government
7. Display farm 9. Monitors the 1 day
products at satel- satellite market
lite market as-
signed to the
association
City of Cebu 3
HOW TO REQUEST FOR SEEDLINGS
DESCRIPTION : Responsible in the production and dispersal of

ornaments, forest and fruit tree seedlings for
tree planting activities.
 CLIENT/S : Cebu City residents
 CONTACT PERSON/S: Joelito L. Baclayon
CAD Department Head
253– 6566 / 255-5781
x LOCATION : City Central Nursery
North Reclamation Area, Cebu City
 DURATION OF THE SERVICE: 2 days, 1 hour and 30 minutes
 REQUIREMENT/S : Request letter addressed to CAD Dept. Head
NOTE:
 Proceed to City Agriculture Depart-
ment, Yutivo Building for your re-
quest.
 You can claim your seedlings at City
Agriculture Nursery at North Recla-
mation Area.
City of Cebu 4
Follow these Wait while Approach It will

steps… Person-in-charge… … take…
1. Submit letter 1.Receives letter. Office

indicating the 2. Forwards request Secretary 1 day
quantity , kind of letter to DH for any ac-
seedlings to be tion.
requested and site 3. Checks request letter
for the tree plant- for any action by the
ing activity. DH.
2. Follow-up re- 4. Informs requisitioner Office 30 min-

quest for approval of the action taken/ Secretary utes
approval by the DH
3. Secure seedling 5. Checks availability of
requisition slip requested seedlings at Office 1 hour
(SRS) from the of- the nursery & fills-in Secretary
fice secretary. SRS.
6. Have SRS approved by
DH.
7. Provides two copies
of approved SRS to Nursery in
requisitioner. -charge
4. Submit approved 8. Receives approved 1 day

SRS to nursery SRS
9. Releases requested
seedlings
City of Cebu 5
HOW TO AVAIL OF VERMI COMPOSTING TRAINING
DESCRIPTION : Facilitates training on Vermi-Composting to
clients.
 CLIENT/S : Cebu City farmers and residents
 CONTACT PERSON/S: Joelito L. Baclayon, CAD Department Head
253– 6566 / 255-5781

x LOCATION : City Central Nursery
 DURATION OF THE SERVICE: 3 days and 30 minutes
 REQUIREMENT/S : Request letter addressed to CAD Dept. Head
1. Submit letter 1. Receives letter. 1 day
indicating the de- 2. Forwards request Office
sire for vermicom- letter to DH for any Secretary
posting training , action
schedule and venue 3. Checks request let-
of the said training ter for any action by
the DH
4. Informs Compost
production in –charge
of the request
2. Follow-up re- 5. Informs requisi- Compost 30
quest for approval tioner of the action Production minutes
3. Prepare training taken/approval by the In-charge
venue and gather DH 1 day
group members 6. Prepares training
modules and materials
4. Attend training / Facilitates training.
seminar as sched- 1 day
uled
City of Cebu 6
HOW TO AVAIL OF COMPOST PRODUCTION TRAINING
DESCRIPTION : Facilitates training on Vermi-Composting to

clients.
 CLIENT/S : Cebu City farmers and residents
 CONTACT PERSON/S: Joelito L. Baclayon
253– 6566 / 255-5781
x LOCATION : City Central Nursery
 DURATION OF THE SERVICE: 1 day,3 hours and 30 minutes
 REQUIREMENT/S:
Request letter addressed to CAD Department Head
NOTE:
 Proceed to City Agriculture Depart-
ment, Yutivo Building for your re-
quest.
 Training is done at City Agriculture
Nursery, North Reclamation Area.
City of Cebu 7
charge…
1. Submit letter 1. Receives request
indicating the letter
quantity (kls) of 2. Forwards re- 1 day
vermicast to be quest letter to DH
requested for any action
3. Checks request
letter for any ac-
tion by the DH
2. Follow-up re- 4. Informs requisi- Office
quest for ap- tioner of the action Secretary 30
proval taken/approval by minutes
the DH
3. Secure seed- 5. Checks availabil-
ling requisition ity of requested
slip (SRS) at the vermicast at the 1 hour
Admin. Office nursery .
6. Fill-ins SRS.
7. Have SRS ap-
proved by DH
8. Provides two
copies of approved
SRS to requisitioner
4. Submit ap- 9. Receives ap- Compost
proved SRS to proved SRS Production 2 hours
nursery 10. Releases re- In-charge
quested vermicast
City of Cebu 8
HOW TO AVAIL OF URBAN AGRICULTURE TRAINING
DESCRIPTION : Provides training on backyard and container

gardening and quail egg production to clients
 CLIENT/S : Cebu City Urban Residents
 CONTACT PERSON/S: Joelito L. Baclayon; CAD Department Head
253– 6566 / 255-5781
 x LOCATION : City Agriculture Department , Yutivo building
 AVAILABILITY : Monday—Friday / 8:00 A.M.—5:00 PM
 REQUIREMENT/S: Request Letter addressed to CAD Dept. Head
1. Submit letter 1. Receives request
request indicating letter.
the desired train- 2. Forwards request
ing with the letter to DH for any 1 day
schedule and action Office
venue it is to be 3. Checks request let- Secretary
conducted ter for any action by
the DH
4. Informs Urban Agri-
culture Coordinator of
the request.
2. Follow-up re- 5. Inform requisitioner 1 day &
quest for approval of the action taken/ 30 min-
3. Prepare training approval by the DH Urban utes
venue and gather 6. Prepare training Agri-
group members modules and materials Coordina-
4. Attend training 7. Facilitates training tor 1 day
as scheduled proper
City of Cebu 9
ANIMALS/ PETS
A NIMALS/ PETS
City of Cebu 10
HOW TO REGISTER PET DOGS & CATS
DESCRIPTION :This service is mandated by City Ordinance No. 1802
ANIMALS/ PETS
Section A as a way to eliminate stray animals in the

city. It is also a way to monitor the implementation of
the city’s anti-rabies ordinance.
 CLIENT/S : Owners of pet dogs and cats (Cebu City)
 CONTACT PERSON/S:
Suzett Galinggaling
233-5675/ 232-4483
xLOCATION : Department of Veterinary Medicine
and Fisheries (DVMF)
 AVAILABILITY: Monday – Friday, 8:00 AM- 5: 00 PM
 DURATION OF THE SERVICE: 9 minutes
FEE : 150.00– Registration Fee
Person-in- … take…
charge…
1. Visit DVMF and 1. Takes down the
Suzett A.
give details of pet. details. 2 mins
Galinggaling
2. Pay registration 2. Issues official CTO Collec- 2 mins.
fee. receipt of the tor assigned
amount paid to DVMF
3. Wait until your 3. Vaccinate the Suzett A. 5 mins.
pet is vaccinated. pet. Galinggaling
4. Get the Certificate 4. Issue the Cer- As soon
of Registration and tificate of registra- as the
Collar. tion and collar. receipt is
pre-
sented.
City of Cebu 11
HOW TO AVAIL OF NEUTERING AND SPAYING
OF YOUR PET DOGS AND CATS
DESCRIPTION :This service seeks to control dog and cat population
ANIMALS/ PETS
and offers assistance to pet owners who would like
their pets to be neutered.
 CLIENT/S : Owners of dogs and cats (within Cebu City)
Earl T. Diola
Dr. Jennifer Laurente
Dr. Ma. Antonia J. Zamora
233-5675/ 232-4483
xLOCATION : Department of Veterinary Medicine and Fisheri
(DVMF), North Reclamation Area, Cebu City
 AVAILABILITY : Monday – Friday, 8:00 AM- 5: 00 PM
 DURATION OF THE SERVICE: 1 hours and 4 minutes
 REQUIREMENT/S : Dogs/cats (at least 5 months old)
FEE : Registration Fee—150.00
Follow these steps… Wait while Approach … It will
Person-in-charge… take…
1. Bring pet to be 1. Entertains the
neutered or spayed client. Earl Diola
to DVMF.
2. Pay registration 2. Issues official CTO Collector 2
fee. receipt of the assigned to min-
amount paid DVMF utes
3. Wait until the 3. Conducts surgery Earl Diola, Dr. 1 hour
operation is finished. or operation. Jennifer
4. Get the instruc- 4. Gives the client Laurente 2 min-
tions on post opera- post operative leaf- utes
tive care. let.
NOTE:
Dogs/cats must undergo fasting for at least
5-10 hours prior to surgical operation.
City of Cebu 12
HOW TO SURRENDER OF UNWANTED PETS
DESCRIPTION :This service allows pet owners who no longer want

ANIMALS/ PETS
to take care of their pets to surrender them to DVMF.

 CLIENT/S : Owners of pets to be surrendered
Suzett Galinggaling
Ma. Antonia J. Zamora
233-5675/ 232-4483
 
x LOCATION : Department of Veterinary Medicine and Fisheri
(DVMF), North Reclamation Area, Cebu City
 DURATION OF THE SERVICE: 1 day and 2 minutes
 REQUIREMENT/S: Letter of request addressed to:
Dr. Alice Utlang
City Veterinarian; stating
- client’s name, address, telephone number,
number of pets to be surrendered and reason
why pets are being surrendered
Person-in- … take…
charge…
1.Submit letter of request 1. Ask question on
1 min.
or directly call DVMF. the request.
2. Ask whether the pets 2. Schedules the 1 min.
will be picked up or if you pick up.
will be the one to bring Suzett
them to the City Pound. Galing-
3. Wait for the scheduled 3. Picks up the sur- galing 1 day
date for the pick up of rendered pet.
the pets or bring them to
the City Pound on the
said date.
City of Cebu 13
HOW TO ADOPT IMPOUNDED PETS
DESCRIPTION : This service allows interested parties to adopt dogs
ANIMALS/ PETS
and/ or animals which have been impounded and
which are not claimed by the owner.
 CLIENT/S : General Public
Suzette Galinggaling
Dr. Ma. Antonia J. Zamora
Dr. Jennifer Laurente
233-5675/ 232-4483

x LOCATION : Department of Veterinary Medicine
FEE : 150.00– Registration Fee
Follow these steps… Wait while Approach … It will
Person-in-charge… take…
1. Visit DVMF to 1. Checks the filled S. Galing-
choose pet and fill up form and evalu- galing/ 2 mins
out adoption form. ate the adopter. Dr. J.Laurente
2. Pay registration 2. Issues official CTO Collector 2 mins.
fee. receipt of the assigned to
amount paid DVMF
3. Wait until your 3. Vaccinate the pet Suzett A. Ga- 5 mins.
chosen pet is vacci- and issue collar and linggaling/Dr.
nated and collared vaccination card. Jennifer
and the vaccination Laurente
card is issued.
4. Bring your new 4. Allows client to
pet home. bring the pet.
City of Cebu 14
BUSINESS
B USINESS
City of Cebu 15
HOW TO APPLY FOR NEW/ RENEWAL OF
BUSINESS PERMIT
DESCRIPTION : Application of New Business-

As per Section 5 of the Revised Omnibus Tax Ordi-
BUSINESS
nance of the City of Cebu:
“..any person desiring to engage in any business,
trade, occupation or calling shall first submit an
application on a form prescribed for the purpose, to
the City Mayor, for the corresponding permit.
…the business permit is to ensure the payment of
the taxes and related fees to the city, as well as to
regulate business activities for security, sanitary,
safety and propriety purposes.
Renewal of Business Permit
“..Application for renewal of license or permit
shall be filed or registered on or before January
20 of each year (Sec. 5, Revised Omnibus Tax Or-
dinance of the City of Cebu).”
The business permit is renewed, without regards
to the date of issue, from January 1-20 of every
year. This is also in consonance with Section 8 of
the Revised Omnibus Tax Ordinance of the City of
Cebu which states that:
“All business taxes, fees, or charges imposed un-
der this Ordinance shall accrue on the first day of
January of each calendar year as regards persons
then liable. Unless otherwise specified, all busi-
ness taxes are payable at the option of the tax-
payer, either, annually, on or before the twentieth
of January, or quarterly, on or before the twenti-
eth of January, April, July and October.”
Application for the permit beyond the twentieth
of January of the current year will be subject to
the payment of penalties, interests and sur-
charges on top of the business taxes and fees.
City of Cebu 16
 CLIENT/S : Businessmen of Cebu City
 CONTACT PERSON: Zosima Sebes – Acting Division Chief
412-0000 loc 116
BUSINESS
: 2nd Flr, Exec. Bldg / Business Taxes & Fees Division

x LOCATION Cebu City Hall
Renewal: Annually, from January 1 – 20. Those
renewing beyond this period are subject to
additional surcharges and/or penalties.
 DURATION OF THE SERVICE:
 REQUIREMENTS:
Application of New Business
I. For the Issuance of Tax Assessment:
1. Mayor’s Business Permit Application form duly
filled-up (with sketch at back portion of the
form) and notarized
2. Single Proprietors - Certificate of Registration
from DTI (if DTI Certification not yet release,
duly received application form is acceptable)
3. Partnership, Corporation, Association, Founda-
tion, etc. – Certificate of Registration, Articles of
Incorporation & By-Laws of SEC
4. Cooperative- Certificate of Registration
II. For the Issuance of Business Tax Payment Certificate:
1. Tax Assessment
2. Original Copy of Official Receipt of Payment for
Business taxes, fees and other charges
3. Original copy of the Community Tax Certificate
for the current year
City of Cebu 17
 REQUIREMENTS :
III. For the Issuance of Mayor’s Business Permit (must be
complied within 60 days from the date of the issuance of
BUSINESS
BTPC)
1. All of the documents enumerated under I and II
above
2. Barangay Clearance where the business location be-
longs with official receipt of payment
3. Sanitary Permit (while waiting for the release be-
cause it is after inspection, employer and employees
will have Chest X-Ray and present it to City Health
department to claim Health Cards)
4. Real Property Tax Clearance or Certificate of No De-
linquency, if the permittee owns the area of business
5. Contract of Lease, if the permittee rents the area of
the business
6. Taxpayer’s Identification Number of the Permittee
7. BIR Certificate of Registration with proof of payment
(Php500) of the Business
8. Business Clearance from SSS, PhilHealth and Pag-IBIG
9. Requirements from National and/or Local Govern-
ment relative to the kind of business applied for (This will
be known after inspection)
I. For Assessment
1. Duly filled-out Application Form
2. Previous year's Tax Payment Verification Sheet
(TPVS)/ledger
II. For the Temporary Mayor’s Business Permits
1. Official Receipt of payments made
2. Present year Community Tax Certificate (CTC)
3. Previous year Mayor’s Business Permit
City of Cebu 18
BUSINESS PERMIT
 REQUIREMENTS :
BUSINESS
III. For securing the Business Permit

1. Previous year BP, with O.R.
2. SSS Clearance
3. Barangay Clearance
4. Sanitary Permit
5. Contract of Lease (if applicable)
6. PHILHEALTH Clearance
7. PAG-IBIG Clearance
FEE/S :
Application of New Business
Business Taxes - 0.0005 x Capital
Investment
Permit Fee - 0.002 x Capital
Investment
City Health Inspection Fee - Based on Capital
Investment (max. Php 50)
Zoning Fee - Based on Capital
Investment (max. Php 550)
Food & Drug Fee (in case business is food related)
- Based on Capital
Investment (max Php 150)
Fire Department Fee - 10% of Total Regulatory
Fees
Garbage Fee - Based on the Nature and
Area of the Business
(Ordinance # 2018: Omnibus Tax
Code-Imposition of Garbage Fee)
Community Tax Certificate - Php 20 (2% interest per
month for late cedulas
for single proprietorship)
Corporate Cedula - Php 500 (Basic Only)
City of Cebu 19
BUSINESS PERMIT
FEE/S :
BUSINESS
- Application for renewal filed after January 20 shall
subject the applicant to a penalty of 1/20th of 1%
of the capital investment (Sec. 5, Revised Omni-
bus Tax Ordinance of the City of Cebu).
- Further, except as otherwise provided, payments
of taxes, fees or charges made after the 20th of
January shall be subject to surcharges of 25%
plus interest at the rate not exceeding 2% per
month of the unpaid taxes, fees or charges in-
cluding surcharges...(Sec. 20, Revised Omnibus
Tax Ordinance of the City of Cebu).
Wait while Approach It will

Follow these steps…
1. Ask for the BP 1. Hands out the

Application Form application form for Violeta Less than
and your Priority Business Permits Ar- a minute
Number from the and the Priority ranchado
Front Desk Clerk/ Number.
Secretariat and fill it Junafer
out. Aquino
2. Ask for your Tax 2. Prints out the Hernane 3-5 min-
Payment TPVS from TPVS of the busi- Alguno utes
the Clerk in the Veri- ness establishment.
fication Area. Arthur
Echavez
City of Cebu 20
Wait while
It will
Follow these steps… Person-in- Approach …
take…
BUSINESS
charge…
3. When your num- 3. Assess the Evaluators: Waiting
ber is called, give Gross Annual Monina Paires time of 5-30
the Application Income of the minutes,
Form, together with Business Estab- Zosima Sebes depending
the TPVS and previ- lishment. on the vol-
ous year’s Mayor’s Ethel Porca- ume of ap-
Permit (for renewal), dilla plicants
to the assigned entertained;
evaluator for the Sherilyn Ban- Evaluation
assessment of the dolon takes about
business taxes and 5-15 min-
related charges. utes
4. Receive the 4. Release the Monina Less than a
signed/approved approved as- Paires, Zosima minute
assessment sheet sessment of Sebes, Ethel
from the evaluator. business taxes Porcadilla
and fees to the Sherilyn Ban-
client. dolon
5. Pay the business 5. Issues the Designated
taxes and other re- Official receipt collector 15-20 min-
lated charges at win- for the pay- utes
dows marked ments made.
“Business Taxes
only”.
6. Claim your Tem- 6. Releases the 15-30 min-
porary Business Per- Temporary Victoria utes
mit. Business Permit Holganza
after verifica-
tion of support-
ing documents.
City of Cebu 21
Wait while
Approach
Follow these steps… Person-in- It will take…
…
charge…
BUSINESS
7. Comply with the regulatory requirements. The business
a) SSS Clearance – this can be processed from within/ owner/
near the BP renewal area. applicant is
b) Barangay Clearance with O.R. allowed a 30-
c) Contract of Lease (if applicable) day allowance
d) Previous Business Permit, with O.R. to comply the
e) Sanitary Permit – owner has to apply @ CHD and regulatory
wait for the inspection report from the inspection requirements.
team.
8. Submit the regulatory 7. Evaluates Verifiers: Less than a
requirements to the the support- Victoria minute
Verifier. ing docu- Holganza
ments. Hernane
9. Wait while the Veri- 8. Approves Alguno, 3-5 minutes
fier approves and en- the printing Arthur
dorses the printing of of the Per- Echavez,
the Permanent Business manent Busi- Sherilyn
Permit. ness Permit. Bandolon
10. Receive the perma- 9. Releases Releasing 5 minutes
nent business permit the Business Clerk
(renewal) from the BP permit to the from the
releasing Clerk. client. Mayor’s
Permit
Section
NOTE:
Application for New Business is subject for inspec-
tion of the Business area by the Joint Inspection
Team.
City of Cebu 22
HOW TO REGISTER AND GET LICENSE FOR MEAT
HANDLER AND PERSONNEL OF SLAUGHTERHOUSES
DESCRIPTION :This service ensures that all meat handlers or help-

BUSINESS
ers operating in Cebu City pass the standards set by

DVMF. It also ensures that Butchers and Entrail
Cleaners of Private Slaughterhouses and Meat Han-
dlers of Meat Shops, Meat Dealers and Meat Proces-
sors are registered to certify that they are physically
fit to handle meat products sold to general public.
 CLIENT/S : Owners of private slaughterhouses, meat handlers
and personnel of slaughterhouse
Analyn P. Calungsod, MI-III
419-1200 ; 232-4483
 
x LOCATION : Department of Veterinary Medicine
 DURATION OF THE SERVICE: 3 days
 REQUIREMENTS:
1. Health Card
2. Police Clearance
3. Sanitary Permit
4. Business Permit
FEES : a. Meat Shop Operator - P400.00
a. Meat Stallholder - 250.00
b. Meat Dealer/Supplier - 350.00
c. Meat Vendor - 150.00
d. Meat by Products Processor- 350.00
e. “Butchers /Entrail Cleaners, Meat Handlers, Meat
Dealers and Meat Processors” - 150/ person
City of Cebu 23
BUSINESS
charge…
1. Submit pho- 1. Checks the
tocopies of the requirements.
requirements at
DVMF office. Annalyn 1 day
2. Present the 2. Verifies the Calungsod
original copies authenticity of
of the require- the photocopies
ments by comparing
with the original.
3. Pay registra- 3. Issue official CTO Collector

tion fee receipt of the assigned at
amount paid. DVMF
4. Get Registra- 4. Issue the Reg- Annalyn 2 days af-

tion Certificate istration Certifi- Calungsod ter paying
cate the regis-
tration fee
City of Cebu 24
HOW TO REGISTER & GET OF PRIVATE
SLAUGHTERHOUSES
BUSINESS
DESCRIPTION :This service enables private slaughterhouses to for-

mally and legally operate in Cebu City.
 CLIENT/S : Owners of private slaughterhouses operating within
Cebu City
419-1200 ; 232-4483
 
x LOCATION : Department of Veterinary Medicine
 DURATION OF THE SERVICE: 4 days and 3 minutes (DVMF only)
 REQUIREMENT/S:
a. Sanitary Permit
b. Business Permit
FEE :
Php 5,000.00– Registration Fee
City of Cebu 25
1. Process business 1. Receives and Business
BUSINESS
permit at CTO, Cebu checks the docu- Permit
City Hall. (Follow steps ments given. Section at
on “ How to apply CTO
business permit, p. 16”
2. Bring the first en- Maxi-
dorsement given by mum of 2
the business permit days
section to DVMF. from the
3. Wait until the date 2. Reminds the submis-
of inspection. client on the date sion of
scheduled. Annalyn 1st en-
4. Let the inspectors 3. Inspects the lo- Calungsod dorseme
check the location. cation. nt
5. After inspection, get 4. Checks the docu- 2 days
the inspection report ments given.
and 2nd endorsement.
6. Photocopy business 5. Instructs the
permit and sanitary client on the num-
permit. ber of copies to be
produced.
7. Pay the registration 6. Issues official CTO Col- 2 mins.
fee. receipt of the fee lector
paid. assigned
to DVMF
8. Submit photocopies 7. Checks the docu- Annalyn 1 minute
of business and sani- ments submitted. Calungsod
tary permit.
9. Get Registration 8. Issues the Regis- Within
Certificate tration Certification the day
City of Cebu 26
HOW TO REGISTER ADMISSION TICKETS OF
MOVIEHOUSES
DESCRIPTION :This service exists to ensure that the tickets used in

the movie houses are not recycled and that they
BUSINESS
corresponding amusement taxes have been paid.

 CLIENT/S : Business men of Cebu City
Ofelia Villares (Section Chief)
412-0000 loc. 110
xLOCATION : 2nd floor City Treasure’s Office - Amusement Tax
Section, Executive Building, Cebu City Hall
 REQUIREMENT/S: Bundles of movie house tickets
List of the serial number of the tickets
1. Submit the bun- 1. Records the serial Ofelia Vil- Less
dles/boxes of movie numbers of the tick- lares than a
house tickets to the ets submitted for Jessie min-
registration. Valenzuela ute
Clerk.
2. Wait while the clerk 2. Stamps the regis- 30
stamps the tickets with tered tickets with the Jessie min-
the City Treasurer's City Treasurer’s Valenzuela utes
name.
name.
Rodolfo
3. Claim the signed 3. Releases the Less
Matas
and registered admis- signed and regis- than a
sion tickets from the tered admission tick- min-
ets to the promoter/ ute
Clerk.
client.
City of Cebu 27
HOW TO REGISTER WEIGHTS AND MEASURES
DESCRIPTION :This service is to ensure that the weights and
measures (weighing scales, gasoline pumps/
nozzles, and meter sticks) used by business estab-
BUSINESS
lishments are accurate and reliable at all times,
pursuant to Sec. 148 of RA 7160 and Sec. 54-55 of
the City Tax Ordinance No. LXIX.
 CLIENT/S :Business men of Cebu City using weights/measures
 CONTACT PERSON/S: Judeline Cabataña
412-0000 loc. 115
x LOCATION : Ground floor Executive Building, Cebu City Hall
 REQUIREMENTS: Weighing scales
Official receipt for the payment of the registration fee
1. Client brings the 1. Calibrates the Less
weighing scales and weights and measures Judeline than a
other similar devices. for assessment. Cabata minute
2. Client pays the 2. Issues the Official Desig- Maxi-

amount due for the Receipt for the pay- nated mum
calibration windows ments made. Cashier of 5
min-
with “Miscellaneous
utes
permits only”.
3. Client claims the 3. Places stickers on Judeline 10-15
registered weight and the calibrated weights Cabataña min-
measure from the and measures and utes
personnel assigned. releases the same to
the client.
City of Cebu 28
HOW TO GET MARKET AND NO DELIQUENCY
CERTIFICATIONS
DESCRIPTION :This service is in line with the compliance of the re-
newal / application of new permit or for the purpose
BUSINESS
of electrical and/ or water connection.

 CLIENT/S : Legitimate Stallholder—Market
Raquel B. Arce; Market Administrator
253-1324 / 256-2620

x LOCATION : Market Operation Division (MOD) Office
2nd floor, Gotiaco Building
 DURATION OF THE SERVICE: 19 minutes & 40 seconds
 REQUIREMENT/S:
a. Community Tax Certificate (Cedula) based on gross
income current year
b. Payments of Stall Rentals
c. Certificate from the Cooperative/ Association
where he/ she is a member
FEE/S : 40.00 for Market Certification
Follow these Wait while It will
Approach …
steps… Person-in-charge… take…
1. Submit all 1. Assesses papers sub- Mercedes
requirements. mitted Flores
2. Checks records of mar-
15
ket inventory. Betty Quiros,
min-
3. Forwards assessed Lucia
utes
papers to another clerk. Cabañes,
4. Checks stall rental re- Susan Guerra
cord in the logbook.
City of Cebu 29
Wait while
Follow these It will
Person-in- Approach …
steps… take…
charge…
BUSINESS
2. Pay P40.00 5. Issues Official
for Market Cer- Receipt (OR) to Assigned 30
tifications & No legitimate stall- collector seconds
delinquency. holders.
3. Give OR to 6. Interviews stall-
clerk for the holder as to pur-
issuance of pose on market
Mercedes 3
Market Cer- certification.
Flores minutes
tification. 7. Issues & counter-
signs the market
certification .
4. Get & give 8. Countersigns the
the Market Cer- certification as to
Betty Quiros,
tification to “no record of delin- 30
Lucia
another clerk quency” and for-
Cabañes, Susan
holding the re- wards it to Market seconds
Guerra
cord of stall Administrator for
rental for coun- signature.
tersign. 9. Signs the Market Raquel Bohol–
Certification. Arce,
Market Admin-
istrator 30
seconds
Arnel Quirano,
Asst. Market
Admin.
5. Receive the 10. Releases the
Mercedes 10
release market Certification.
Flores seconds
certification.
City of Cebu 30
HOW TO GET SUBDIVISION DEVELOPMENT PERMIT
DESCRIPTION :This service determines if location is allowed to be

developed as subdivision.
BUSINESS
 CLIENT/S : Cebu City Constituents

Niceforo N. Iroy / Rolando Salazar, Jr.
253– 2217

x LOCATION : City Planning and Development Office (CPDO)
Land Use and Zoning Division
3rd Floor, Legislative Bldg., Cebu City Hall
 DURATION OF THE SERVICE: Minimum of (1) one month
& 30 mins.
 REQUIREMENT/S:
a. Development plan
b. Barangay Resolution
c. ECC and Approved SP Resolution
FEES : Per schedule of fees from HLURB and
City Ordinance 1656
Wait while
Approach It will
Follow these steps… Person-in-
… take…
charge…
1. Get and fill out 1. Receives filled–
“Development Permit out application
application form” at form with perti- 30
Rolando
CPDO office. nent documents. min-
Salazar, Jr.
2. Submit application 2. Reviews docu- utes
form with pertinent ments.
documents.
City of Cebu 31
Wait while
It will
take…
BUSINESS
charge…
3. Follow– up on sched- 3. Assigns person-
ule for ocular inspec- nel for the ocular
tion. inspection.
4. On the scheduled 4. Conducts Ocu-
date, be at the desig- lar inspection and
Mini-
nated area. evaluation.
Rolando mum
5. Goes back to Salazar Jr. of one
the office and month
issue Develop-
ment Permit.
5. Receive the
approved Development
Permit.
City of Cebu 32
HOW TO APPLY FOR RETIREMENT OF BUSINESS
OPERATIONS
DESCRIPTION : As per Section 12 of the Omnibus City Tax Ordinance:
“..any person who desires to retire from his business,
BUSINESS
trade, occupation or calling, may do so by surrender-

ing his license or permit to the City Treasurer within
ten (10) days from the date of the last entry in his
books of accounts, and by filing the corresponding
returns or statement of gross sales or receipts for
determination of the taxes due. If the tax paid during
the year be less than the tax due on said gross sales
or receipts of the current year, the difference shall be
paid before the business is considered officially re-
tired.”
“..For failure to surrender the license or permit within
the period herein prescribed, the business or occupa-
tion shall be deemed as being continued, and the
taxes or fees corresponding, at least, to the succeed-
ing quarter shall become due and payable.”
 Business owners whose businesses have
stopped operating are required to apply for
business retirement in order to bring their busi-
ness records to a close.
 The aim of the service is also to verify that these
business establishments that have terminated
their operations do not have any existing bal-
ances in our records, as well as to check the au-
thenticity of the application.
 CLIENT/S : Businessmen of Cebu City
 CONTACT PERSON: Zosima Sebes – Acting Division Chief
412-0000 loc 116
x LOCATION : 2nd Flr, Exec. Bldg / Business Taxes & Fees Division
Cebu City Hall
 DURATION OF THE SERVICE: 2 weeks & 23 minutes
City of Cebu 33
HOW TO APPLY FOR RETIREMENT OF BUSINESS
OPERATIONS
 REQUIREMENTS :
1. Previous Business Permit with Official Receipt (O.R.)
BUSINESS
2. Verification Sheets/Assessment Sheets Community Tax
Certificate (cedula)
It will
Wait while Approach
Follow these steps… take
Person-in-charge… …
…
1. Ask for the Applica- 1. Assigned person Victoria Less
tion Form for retirement checks the business Moneva than 3
and fill out. records of the es- min-
2. Submit the application tablishment for any ute
unpaid tax bal-
form, together with the
ances.
supporting documents
needed.
4. Wait for the Inspec- 4. Inspects the Assigned Maxi-
tion Team to inspect the business establish- Inspectors mum
business establishment ment to validate its of 2
claim for retire- weeks
certificate of authority.
ment.
5. Pay for the remaining 5. Designated Col- Desig- Maxi-
business tax balance to lector issues the nated mum
the Cashier (if any). Win- Official Receipt for cashier of 5
the payments min-
dow/s which indicates
made. utes
“Business Tax Payments
6. Submit the Official 7. Releases the Victoria Less
Receipt of the payment approved Retire- Moneva than
made to the verifier. ment certificate to 15
7. Claim approved busi- the client.
min-
ness retirement. utes
City of Cebu 34
CIVIL DOCUMENTS
C IVIL DOCUMENTS
City of Cebu 35
HOW TO REGISTER LIVE BIRTH
CIVIL DOCUMENTS
DESCRIPTION :This service caters to filing and registration of all
registrable documents of birth, judicial decrees and
legal instruments updating records on file and keep
and preserve them per Administrative Order 1,
s. 1993 of Act 3753.
 CLIENT/S : Parents or authorized representative
Atty. Evangeline T. Abatayo, Civil Registrar
Louella N. Dejito , Registration Officer
232-6664
 
x LOCATION : Office of the City Civil Registrar (OCCR)
Cebu City
 REQUIREMENT/S: none
1. Submit 1. Reviews COLB en- Fielma 7 min
accomplished tries according to Manigbas
Certificate of guidelines.
Live Birth 2. Assign Registry 3 min.
(COLB). Number to COLB and
forwards COLB for Ridolito Ybañez
signatory.
3. Signs the COLB. Oscar B. Molo, 15 min.
2. Get copy of 4. Clerk segregates Fielma 1.5 min.
registration of and give copy to par- Manigbas
live birth. ent or representative.
City of Cebu 36
HOW TO APPLY FOR LATE REGISTRATION OF BIRTH
CIVIL DOCUMENTS
DESCRIPTION : This service caters to applicants for delayed filing

and registration of birth.
 CLIENT/S : Parents or any authorized representative
232-6664

x LOCATION : Office of the City Civil Registrar (OCCR)
Cebu City
 REQUIREMENT/S:
a. Accomplished Certificate of Live Birth (COLB) in
four copies, original signatures affixed;
b. Backside of COLB (Affidavit for Delayed Registra-
tion of Birth) must be accomplished and nota-
rized or subscribed by authorized Officer;
c. Certificate of No Record issued by Civil Registrar;
d. Negative Certification issued by National Statis-
tics Office;
e. Any two of the ff: documentary evidences,
showing Name of Child, Name of Mother and
Name of Father, to wit:
 Baptismal Certificate
 School Record
 ITR of Parents
 Insurance Policy
 Medical Records
 COLB of children, if any;
 Voter’s Certification
City of Cebu 37
HOW TO APPLY FOR LATE REGISTRATION OF BIRTH
 REQUIREMENT/S:
CIVIL DOCUMENTS
f. Marriage Certificate of applicant if above 18 y.o. and
applying for himself/herself;
g. If Illegitimate during birth of child, and the mother is not
the applicant/informant attach:
Affidavit Stating the whereabout of the mother
Affidavit of two disinterested persons attesting to
the circumstances of the birth of the child
FEES :
1. Late Registration fee ..................P 250.00
2. Live Birth Form fee .....................P 50.00
Wait while Approach It
Follow these steps… Person-in- … will
charge… take
…
1. Submit accomplished 1. Receives and Ponciana 13
COLB and supporting pa- assess papers. Sabal min.
pers to Window 4
(Delayed Registration)
2.Pay fees at Window 3. 2. Issues Official CTO per- 10
Receipt (OR). sonnel min
3. Submit O.R. to Delayed 3. Logs OR. Ponciana 10
Registration section. 4. Issues return G. Sabal min-
slip. utes
4. Get return slip for 5. Posting of De- Geraldine
scheduled release of COLB layed Registration Hortelano 10
copy after 10-day posting for 10 days per days
Adm. Order 1, s.
1993
5. Get approved copies of 6. Releases COLB Ponciana 5
COLB copy. Sabal min.
City of Cebu 38
HOW TO GET BIRTH CERTIFICATES/ RECORDS
CIVIL DOCUMENTS
DESCRIPTION :This service issues certifications related to the birth

as on file with the Civil Registry Office, certified
transcription, certified copies of records on file per
Administrative Order 1, s. 1993 of Act 3753.
 CLIENT/S : Cebu City residents—Parents or
authorized representative
Oscar B. Molo, Registration Officer
232-6664
x LOCATION : Office of the City Civil Registrar (OCCR)

Cebu City
 REQUIREMENTS:
a. Valid ID with pictures
b. Authorization Letter w/ valid ID of docu-
ment owner/parents for authorized repre-
sentative
FEES :
a. Php 50.00 for local use;
b. Php 100.00 for use abroad
City of Cebu 39
CIVIL DOCUMENTS
charge…
1. Get request 1. Hand over Janice 2 min
forms (RF) form request form. Dingding,
W1 and fill-up Window 1
data
2. Pay at Win- 2. Issues Official CTO personnel 10 min
dow 3 Receipt (OR).
3. Submit RF 3. Receives and Jerene Montejo
and OR to Win- assess documents /
dow 2 for verifi- submitted. Romeo 5 min.
cation of ID, 4. Assigns Trans- Tumulak
authorization action number.
letters and data
and assignment
of Transact No.
4. Place accom- 5. Searches the Fredie Lanurias
plished RF in record, encodes, 3 min.
box at window 9 prints and have it
signed
5. Wait at the Linda Englis
bench for your Carlos Pahugot 10 min
name to be Glenda Gaviola
called. Narmie Balo
6 Get issued 6. Releases Richie Arnibal
document/s at document. Luz Cugay 3min
Window 10
when called.
City of Cebu 40
CIVIL DOCUMENTS
HOW TO APPLY FOR MARRIAGE LICENSE
DESCRIPTION :This service caters to filing for marriage license as a

pre requisite for marriage, judicial decrees and legal
instruments updating records on file and keep and
preserve them per Administrative Order 1,
s. 1993 of Act 3753.
 CLIENT/S : Both or Any of the couple must be a
Cebu City resident
x 232-6664
LOCATION : Office of the City Civil Registrar (OCCR)
 Cebu City
AVAILABILITY : Monday – Friday, 8:00 AM- 5: 00 PM
 DURATION OF THE SERVICE: 11 days& 45 minutes
 REQUIREMENT/S:
a. At least (2) valid ID of applying couple upon their per-
sonal appearance (strictly required);
b. Valid ID of parents upon personal appearance (strictly
required)
and fill-up of Parental Consent (For 18-21 years old) or
Parental Advice (for 22-25 years old) duly verified and
taken oath to in front of the Civil Registrar (5-20 mins.)
which must be signed if identity is affirmed.
c. Accomplished Parental Consent or Parental Advise (for
those couples who are required).
d. Birth Certificate (NEW) – 1 original & 2 photocopies;
e. Certificate of Attendance to Pre-Marriage Seminar by
CHD- 1 original & 2 photocopies;
City of Cebu 41

CIVIL DOCUMENTS
REQUIREMENT/S:
f. Cedula (Residence Certificate) with signature – 1 orig.
& 2 photocopies;
g. Barangay Certificate – 1 original & 2 photocopies
h. CENOMAR (Certificate of No Marriage, issued by the
National Statistics Office (NSO))- 1 orig. & 2 photocop-
ies;
Additional Documents for WIDOW/ WIDOWER
1. Death Certificate of deceased spouse, issued by the
Local Civil Registrar or National Statistics Office – 1
orig. & 2 photocopies;
2. CENOMAR issued by National Statistics Office – 1 orig.
& 2 photocopies;
Additional Documents for those with ANNULLED MARRIAGE
1. Certificate of Finality of Annulment, Issued by the
Court – 1 orig. & 2 photocopies;
2. Certificate of Registration from the Civil Registrar who
registered the Annulment papers – 1 orig. & 2 photo-
copies;
Additional Documents for FOREIGN APPLICANTS
1. PASSPORT I.D. – 2 photocopies (present the original
for counterchecking)
2. Stamped or Printed DATE OF ARRIVAL (Latest) on the
passport – 2 photocopies
3. Certificate of Legal Capacity to Marry issued by the
foreigner’s diplomatic official in the Philippines – 1
original & 2 photocopies;
4. (FOR DIVORCED APPLICANTS) – Divorce Decree
(translated if in non-english content);
5. If foreigner is a widow/widower, same requirements
above applies;
6. If applicant is naturalized citizen, Naturalization Pa-
pers – 2 photocopies (present original for counter-
check)
City of Cebu 42
FEES :For Filipino applicant:
Seminar Fee ................... P 100.00
CIVIL DOCUMENTS
Marriage Application ....... P 100.00

Marriage License Fee ..... P 50.00
For Foreigner applicant:
Legal Capacity Registration … P 1,000.00
Seminar Fee ........................... P 100.00
Marriage Application ...............P 100.00
Marriage License Fee ............. P 50.00
1. Proceed to City 1. Informs client of
Health—HRDO to get the schedule of the CHD 3 min.
schedule for Pre- Pre- Marriage Semi- Personnel
Marriage Seminar nar.
2. Pay at Window 3. 2. Issues Official CTO

Receipt (OR). personnel 10 min
3. Attend Pre-Marriage 3. Facilitates Pre–
Seminar on scheduled Marriage Seminar. CHD 1 day
date by CHD & DSWS. Personnel
Bring O.R. (please see
Orientation -Marriage
counseling service.)
4. Get Application for 4. Gives you Form Manuelito
Marriage License (Form 90. Fajardo, 5 min.
90) during seminar. 2nd Floor,
Marriage
Section
5. Get Certificate of 5. Gives you Certifi-
Attendance after semi- cate of Attendance CHD 7 min.
nar. of the Pre– Mar- Personnel
riage Seminar.
City of Cebu 43
HOW TO APPLY FOR MARRIAGE LICENSE
CIVIL DOCUMENTS
Follow these steps… Person-in- … take…
charge…
6. Fill-up information on
Application for Marriage 6. Receives and
License, attach support- assess form 10 min
ing documents and sub- and at-
mit to Marriage Section. tached docu-
ments. Arlene
7. Submit filled out form Basalo
and documents.
8. Get claim slip with 7. Issues Claim

schedule for return. Slip. 5 min.
9. Wait for Posting Period 8. Post names.

to transpire 9. Issues Mar- 10 days
riage License.
10. Get Marriage License 10. Releases Rosienisa
and copies of application Marriage Li- Agot 5 min.
from Marriage section cense.
City of Cebu 44
HOW TO REGISTER MARRIAGES
CIVIL DOCUMENTS

registrable documents of marriages, judicial decrees
and legal instruments updating records on file and
keep and preserve them per Administrative Order 1,
s. 1993 of Act 3753.
 CLIENT/S : Couples or their authorized representative
232-6664
x
 LOCATION : Office of the City Civil Registrar (OCCR)
Cebu City
1. Submit 1. Reviews COM entries 7 min
accomplished according to guidelines.
Certificate of 2. Assign Registry Number Rosienisa 3 min.
Live Birth to COM and forwards COM Agot
(COM). for signatory.
3. Signs the COM. Atty. 15 min.
Evangeline
Abatayo
2. Get copy of 4. Clerk segregates and give Fielma 1.5 min.
registration of copy to couple or represen- Manigbas
marriage. tative.
City of Cebu 45
HOW TO GET MARRIAGE RECORDS
CIVIL DOCUMENTS
DESCRIPTION : This service issues certifications related to mar-
riages as on file with the Civil Registry Office, certi-
fied transcription, certified copies of records on file
per Administrative Order 1, s. 1993 of Act 3753.
232-6664

Cebu City
 REQUIREMENT/S:
a. Valid ID with picture
sentative
FEES :
City of Cebu 46
CIVIL DOCUMENTS

charge…
1. Get request 1. Hand over Janice
forms (RF) from request form. Dingding, 2 min
W1 and fill-up window 1
data.
2. Pay at 2. Issues Official CTO personnel 10 min
Window 3. Receipt (OR).
3. Submit RF and 3. Receives and
OR to Window 2 assess documents Jerene Montejo
for verification submitted. / 5 min.
of ID, authoriza- 4. Assigns Trans- Romeo
tion letter & action number. Tumulak
data and assign-
ment of Transact
No.
4. Submit RF to 5. Searches the Manuelito 3 min.
2nd Floor, record, encodes, Fajardo
Marriage Section prints and have it
5. Wait as record signed Manuelito 10 min
is searched, en- Fajardo
coded and
printed out. Arlene Basalo
6. Get issued 6. Releases 3min
document/s document.
when called and
acquire signa- Oscar B. Molo
ture of RO IV at
Window 10,
ground floor.
City of Cebu 47
HOW TO APPLY FOR LATE REGISTRATION
CIVIL DOCUMENTS
OF MARRIAGES
DESCRIPTION :This service caters to applicants for delayed filing

and registration of marriages.
 CLIENT/S : Married couples or Authorized representative
232-6664
 
Cebu City
 DURATION OF THE SERVICE: 10 days & 35 minutes
 REQUIREMENT/S:
a. Accomplished Certificate of Marriage (COM) in four cop-
ies, original signatures affixed;
b. Certificate of No Record issued by Civil Registrar – 1 orig.
& 2 photocopies
c. Negative Certification issued by National Statistics Office;
d. A copy of the Marriage Contract obtained by the couple
from the marriage ceremony with License or Affidavit of
Art. 34 – 1 orig. & 2 photocopies;
e. Affidavit executed by the Church/Solemnizing Officer
attesting to the existence of the marriage ceremony and
the reason for the delayed registration OR Affidavit exe-
cuted by the couple attesting to the marriage and the
reason for the late submission – 1 orig. & 2 photocopies
FEE/S:
2. ‘Marriage’ Form fee .....................P 50.00
City of Cebu 48
CIVIL DOCUMENTS
Wait while
Follow these steps… Person-in- Approach It will
charge… … take
…
1. Submit accomplished 1. Receives and 10
COM and supporting pa- assess papers. Rosienisa min.
pers to 2nd Floor Marriage Agot
Section.
2. Pay fees at Window 3. 2. Issues Official CTO 10

Receipt (OR). personnel min
4. Submit O.R. to Mar- 3. Logs OR. 10
riage Registration section. 4. Issues return min-
slip. utes
Rosienisa
5. Get return slip for 5. Posting of De- Agot
scheduled release of COM layed Registration 10
- copy after 10-day post- for 10 days per days
ing Adm. Order 1, s.
1993
6. Get approved copies of 6. Releases COM- 5 min.
COM copy.
City of Cebu 49
HOW TO REGISTER DEATHS
CIVIL DOCUMENTS
registrable documents of death, judicial decrees and
legal instruments updating records on file and keep
and preserve them per Administrative Order 1,
s. 1993 of Act 3753.
 CLIENT/S : Relative of the deceased/ authorized representative
232-6664
 
Cebu City
 REQUIREMENT/S : none
1. Submit 1. Reviews COD en- 7 min
accomplished tries according to
Certificate of guidelines.
Death (COD). 2. Assign Registry Gemma Estrera 3 min.
Number to COD and
forwards COD for sig-
natory.
3. Signs the COD. Oscar B. Molo, 15 min.
2. Get copy of 4. Clerk segregates 1.5 min.
registration of and give copy to rep- Gemma Estrera
death. resentative.
City of Cebu 50
CIVIL DOCUMENTS
HOW TO APPLY FOR LATE REGISTRATION OF DEATH
DESCRIPTION : This service caters to applicants for delayed

filing and registration of deaths.
 CLIENT/S : Relatives of deceased or Authorized
representative
232-6664
 
Cebu City
 REQUIREMENT/S:
a. Accomplished Certificate of Death (COD) in four
copies, original signatures affixed;
b. Backside of COD (Affidavit for Delayed Registra-
tion of Death) must be accomplished and nota-
rized or subscribed by authorized Officer;
c. Certificate of No Record issued by Civil Registrar;
d. Negative Certification issued by National Statis-
tics Office;
e. Death Certificate issued from the church;
f. Affidavit executed by the Hospital/clinic the
nearest relative or the person having administra-
tor or attendant at death if death occurred in
the said institution or under the care of the at-
tendant; In default of the afore-mentioned the
Affidavit shall be executed by the default, shall
be executed by charge of the patient.
City of Cebu 51
HOW TO APPLY FOR LATE REGISTRATION OF DEATH
CIVIL DOCUMENTS
FEES :
2. ‘Death’ Form fee .....................P 50.00
Wait while
Follow these steps… Person-in- Approach It will
charge… … take
…
1. Submit accomplished 1. Receives and Glenn 13
COD and supporting pa- assess papers. Morales min.
pers to Window 9
(Delayed Registration)
2. Pay fees at Window 3. 2. Issues Official CTO 10

Receipt (OR). personnel min
4. Submit O.R. to Death 3. Logs OR. 10

Registration section. 4. Issues return min-
slip. utes
Glenn
5. Get return slip for 5. Posting of De- Morales
scheduled release of COD- layed Registration 10
copy after 10-day posting for 10 days per days
Adm. Order 1, s.
1993
6. Get approved copies of 6. Releases COD- 5 min.

COD copy.
City of Cebu 52
CIVIL DOCUMENTS
HOW TO GET DEATH CERTIFICATES/ RECORDS
DESCRIPTION : This service issues certifications related to

death as on file with the Civil Registry Office, cer-
tified transcription, certified copies of records on
file per Administrative Order 1, s. 1993 of Act
3753.
 CLIENT/S : Cebu City residents/
Parents or authorized representative
232-6664

Cebu City
 REQUIREMENTS:
a. Valid ID with picture
sentative
FEES :
City of Cebu 53
CIVIL DOCUMENTS
charge…
1. Get request 1. Hand over Janice Dingding
forms (RF) from request form. 2 min
W1 and fill-up
data
2. Pay at 2. Issues Official CTO personnel 10 min
Window 3 Receipt (OR).
3. Submit RF 3. Receives and
and OR to Win- assess documents Jerene Montejo
dow 2 for verifi- submitted. / 5 min.
cation of ID, 4. Assigns Trans- Romeo
authorization action number. Tumulak
letters and data
and assignment
of Transact No.
4. Place accom- 5. Searches the 3 min.
plished RF in record, encodes,
box at window 9 prints and have it
signed
5. Wait as re-
cord is Glenn Morales 10 min
searched, typed
out and signa-
tures affixed
6 Get issued 6. Releases
document/s at document. 3min
Window 8 when
called
City of Cebu 54
HOW TO REQUEST FOR CORRECTION OF ENTRY/IES
OF CIVIL DOCUMENTS
CIVIL DOCUMENTS
DESCRIPTION :This service caters any petition from concerned

clients for a correction of entry or change of first
name of civil documents through R.A. 9048 .
 CLIENT/S : Concerned person/s or authorized representative
232-6664

x LOCATION : Office of the City Civil Registrar (OCCR)
Cebu City
 REQUIREMENT/S:
Petition for CCE
a. Accomplished Petition Form RA9048 1.1(CCE)
b. If petitioner is not document owner or parents then
attach Power-of-Attorney;
c. Certificate of Birth (NSO copy)
d. Certificate of Birth (Local copy)
e. At least two (2) of the following:
 COMELEC Voter’s record
 GSIS or SSS record
 Driver’s License
 Land Title/Cert. Transfer of Title
 School Record
 Bank Records
 Others (as required by the Civil Registrar)
City of Cebu 55
OF CIVIL DOCUMENTS
CIVIL DOCUMENTS
 REQUIREMENT/S:
f. Required Clearances, to wit:
 Certificate of Employment with no pending admin-
istrative case (for employed) or Affidavit of Unem-
ployment (for unemployed applicants); Business
permit (self-employed)
 NBI Clearance
 PNP Clearance
Petition for Change of Name
a. Accomplished Petition form RA9048 4.1 (CFN)
b. If Petitioner is not the document owner or parents
then attach Power-of-Attorney;
c. Certificate of Birth (NSO copy)
d. Certificate of Birth (Local copy)
e. At least two (2) of the following public or private docu-
ments upon which correction shall be based, to wit:
 COMELEC Voter’s Affidavt/record
 Employment Record
 GSIS or SSS record
 Medical Record
 Business Record
 Driver’s License
 Land Title/Certificate of Land Transfer
 Insurance Record
 Bank passbook
 Others (as required by the Civil Registrar)
City of Cebu 56
FEE/S: Petition for Change of Name through RA 9048
CIVIL DOCUMENTS
a. Filing Fee for CFN ..................... P 3,000.00

b. Mailing Fee ................................P 80.00
c. Endorsement Fee ......................P 250.00
For Migrant Petitions (Out-of-Town applications)
Migrant Petitions Fee ...................... P 500.00
charge…
1. Receives & Ridolito 10-15
1. Submit accomplished assess docu- Ybañez min.
Petition for CCE or CFN ments.
and required supporting
papers to 1st Floor
RA9048 Receiving table. 2. Gives return Elizabeth 5 min.
slip & endorsed Uriarte
for 10-day post-
ing.
3. Notice of Post- Elizabeth 10 days
ing typed and Uriarte
attached to docu-
ments, dated and
posted.
4. Posted docu- Atty. 1 day –
ments are en- Evange- 5 days
dorsed to Civil line
Registrar for Abatayo
Evaluation of Pe-
tition and deci-
sion.
5. Approved peti- Elizabeth 1-2
tion forwarded to Uriarte days
NSO-OCRG for
approval
City of Cebu 57
OF CIVIL DOCUMENTS
CIVIL DOCUMENTS
Follow these steps… Person-in-charge… … take…
6. Petition evaluated OCRG 5
by NSO-OCRG and months
approval/disapproval
returned via mail to
Civil Registrar
7.Mailed petition Elizabeth 5 min.
received and logged Uriarte
8. Approved/ April A. 5 min.
disapproved petition Jayme
segregated and Cer-
tificate of Finality
prepared
9. Certificate of Final- April A. 5 min
ity and pertinent Jayme
documents mailed
back to NSO-OCRG
10. Final approved April A. 15
petition released to Jayme mins.
petitioner
11. Erroneous record April A. 4 hrs.
updated with ap- Jayme
proved correction.
2. Get copy of updated
civil documents.
NOTE:
Follow procedures in getting civil docu-
ments—birth, death or marriage.
City of Cebu 58
HOW TO REQUEST FOR UPDATING RECORDS
AND REGISTRATION OF LEGAL INSTRUMENTS
CIVIL DOCUMENTS
DESCRIPTION :This service caters to updating of records and regis-

tration of legal instruments such as using the sur-
name of father, legitimation of marriage, supplemen-
tal report of birth.
 CLIENT/S : Concerned person/s or Authorized representative
For Supplemental Report of Birth the authorized per-
son/s to file are only the following:
 Parent
 Guardian
 Party concerned (of legal age)
232-6664
x
 LOCATION : Office of the City Civil Registrar (OCCR)
Cebu City
 DURATION OF THE SERVICE: 1 hour & 41 minutes
 REQUIREMENT/S:
A. Affidavit to Use the Surname of the Father (R.A. 9255)
a. Three (3) Original Copies (original signed) of the Affidavit
to Use the Surname of the Father (AUSF) , typewritten
and duly signed by the father;
b. Three (3) Original Copies of Affidavit of Consent of the
Mother;
c. Two (2) photocopies of birth certificate (Form 1A) or Cer-
tificate of Live Birth of the child;
City of Cebu 59
 REQUIREMENT/S:
CIVIL DOCUMENTS
d. Any documents showing clearly the paternity between the
father and the child : (Strictly required when the name of
the father does not appear in the birth record of the child),
 Employment records (with beneficiaries);
 SSS/GSIS records
 Insurance
 Statement of Assets and Liablities
 Individual Income Tax Return of the father (ITR)
 Others (showing relationship between father and
child)
d. Three (3) original copies of Affidavit of Acknowledgement/
Recognition duly signed by the father (Strictly required
when the father does not appear in the birth record of the
child)
e. Three (3) copies of Affidavit of Consent of the Child , if the
child is 18 yrs. Old and above;
f. Show valid of both parents (i.e. SSS/GSIS, Voter’s ID, Postal
ID, Driver’s License, Passport, etc.)
B. Affidavit of Recognition (for birth records of those born before
August 3, 1988);
a. Three (3) original copies of Affidavit of Acknowledgement/
Recognition duly signed by the father (must be typewritten/
computer printout);
b. One (1) original and two (2) photocopies of Birth Certificate
(Form 1A) or Certificate of Live Birth;
c. Any documents showing clearly the paternity between the
father and the child, i.e.:
 Employment Records (showing beneficiaries);
 SSS/GSIS records
 Insurance records
 Statement of Assets & Liabilities
 Income Tax Return (ITR)
City of Cebu 60
REGISTRATION OF LEGAL INSTRUMENTS
CIVIL DOCUMENTS
 REQUIREMENT/S:
d. Show valid ID of the parents (i.e. SSS/GSIS ID, Voter’s ID,
Postal ID, Driver’s License, Passport, etc.)
C. Affidavit of Legitimation by Subsequent Marriage
a. Three (3) original copies of Affidavit of Legitimation duly
signed by the parents (must be typewritten/ computer
printout);
b. Three (3) original copies of Affidavit of Recognition by the
father (if the father’s name does not appear in the original
birth certificate)
c. One (1) original and two (2) photocopies of the Marriage
Contract of the parents;
d. Certificate of No Marriage CENOMAR, from the Office of the
Civil Registrar-General (NSO) of both parents;
e. Two (2) original copies of Birth Certificate (Form 1A) or Cer-
tificate of Live Birth;
g. Any documents showing clearly the paternity between the
father and the child.
h. Show valid ID of the father (i.e. SSS/GSIS ID, Voter’s ID,
Postal ID, Driver’s License, Passport, etc.)
D. Supplemental Report of Birth
a. Three (3) copies of the Affidavit of Supplemental Report of
Birth with the following facts enunciated therein:
 Name of Document Owner
 Date of Birth, Marriage or Death;
 Registry Number
 Entry/entries omitted during the time of registra-
tion
 Reason for omission of the entry/ies during the
event
 Purpose in supplying the omitted data
a. Two (2) photocopies of Certificate of Birth showing omitted
data
City of Cebu 61
CIVIL DOCUMENTS
REGISTRATION OF LEGAL INSTRUMENTS

1. Submit required 1. Documents evalu- Rupert 6 min-
documents to the ated for sufficiency. Baoy utes
Court Orders/Judicial
Decree Section
2. Pay at Window 3. 2. Issues Official Re- CTO per- 10 min
ceipt (OR). sonnel
3. Submit O.R. to Legal 3. Receives OR and Rupert 5 min-
Instruments Section. issues return slip. Baoy utes
4. Assigns Registry
Number to Docu-
ment.
4. Get return slip for 5. Records are Alfredo 1 hour
scheduled release of searched from files Seguisa- and 15
annotated Civil Regis- 6. Updates docu- bal Jr., min-
try Document copy. ments & prepares Rupert utes
and segregates 3 Baoy
copies.
5. Get updated docu- 7. Gives updated Irish Sa- 5 min-
ments with annotation documents. garino utes
as schedule
City of Cebu 62
CIVIL DOCUMENTS
AND REGISTRATION OF COURT DECREES
DESCRIPTION :This service caters to updating of records due to

Court Orders/Judicial Decrees.
 CLIENT/S : Couples or their authorized representative
232-6664
xLOCATION : Office of the City Civil Registrar (OCCR)
Cebu City
 DURATION OF THE SERVICE: 1 hour & 48 minutes
 REQUIREMENT/S:
1. Petition – 1 original, 2 certified copies
2. Court Decision – 1 original, 2 certified copies
3. Certificate of Finality – 1 certified copy, 2 photocopies
NOTE:
 If the petition is filed outside of Cebu City, a Cer-
tificate of Registration from the CCR/MCR of that
City/Municipality is required and all documents
must be certified true copies from the Civil Regis-
trar of the City/Municipality;
 All Documents submitted shall be Certified True
Copies from the Clerk of Court where the petition
was filed.
City of Cebu 63
CIVIL DOCUMENTS
FEE/S:
1. Adoption :
a) Foreign Adoption . . . . . . . . . . . . 2000.00
b) Local Adoption:
i) If both parents for joint adoption are, or if Lone
adopter is, not the Natural/biological Parents/
parent . . . . . . . . . . . . . . . . . . . . . . . . . . .1000.00
ii) If one or both parents for joint adoption are, or if
the lone adopter is, the Natural/biological
parents/parent . . . . . . . . . . . . . . .. . . . . 500.00
2. Annulment of Marriage . . . . . . . . . . . . . . .. . . . . . . . 500.00
3. Legal Separation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 500.00
4. Declaration of Absolute Nullity of Marriage . . . . .. . 500.00
5. Annotation of Divorce . . . . . . . . . . . . . . . .. . . . . . . . 500.00
6. Annotation on Civil Registry Records of Foreign documents
registered in Manila Civil Registry. .. . . . . . . . . . . 500.00
7. Correction of Entry/ies through Court Proceedings . 500.00
8. Change of Name through Court Proceedings . …….. 1000.00
9. Court Decision recognizing or acknowledging natural chil-
dren or Impugning or denying recognition . . . . .. 500.00
10. Judicial determination of paternity . . . . .. . . . . . . . . 500.00
11. Court decision or order on the Custody of minors and
guardianship . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 500.00
12. Aliases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . 1000.00
13. Naturalization by Court Proceedings . . . .. . . . . . . . . 2000.00
14. Repatriation or Voluntary Renunciation of Citizenship
through the Court . . . . . . . . . . . . . . . . . . . . . . . . . . .
2000.00
15. Court Declaration of Presumptive Death . . . .. . . . 500.00
16. Registration of other Court Orders/
Judicial Decrees . . . . . . . . . . . . . . . . . . . .. . . . . 500.00
City of Cebu 64
CIVIL DOCUMENTS
AND REGISTRATION OF COURT DECREES

1. Submit required 1. Documents evalu- Irish Sa- 3 min.
documents to the ated for sufficiency garino
Court Orders/Judicial
Decree Section
2. Pay at Window 3. 2. Issues Official Re- CTO per- 2-10
ceipt. sonnel min
3. Submit O.R. to 3. Receive OR and Irish Sa- 1-5
Court Orders/Judicial issues return slip. garino min.
Decree Section
4. Get return slip for 4. Records are Alfredo 1-5
scheduled release of searched from files Seguisa- min.
annotated Civil Regis- bal Jr., 30 min
try Document copy Rupert – 1 hr.
Baoy
5. Update docu- Irish Sa- 5-10
ments prepared in 3 garino min.
copies, segregated
and distributed
8. Client gets updated Irish Sa- 3-10
documents with anno- garino min.
tation on schedule.
9. Client is instructed Irish Sa- 3-5
to mail OCRG copy if garino min.
courier is preferred or
OCRG mail it through
Post Office.
City of Cebu 65
EMPLOYMENT
E MPLOYMENT
City of Cebu 66
HOW TO AVAIL OF JOB OPPURTUNITIES
THROUGH DMDP
EMPLOYMENT
DESCRIPTION :This service provides job opportunities through:

1. Special Local Hiring – at least once a month
(when there are no scheduled job fairs)
2. Local Job Fair – 4th week of March or 1st week
of April, June and September
3. Overseas Job Fair – at least once a year
 CLIENT/S : Jobseekers/General Public
 CONTACT PERSON/S: Florencia L. Monteveros
254- 4348
x LOCATION : Labor and Employment Division,
Department of Manpower, Development &
Placement (DMDP), Ramos Public Market
 AVAILABILITY : As scheduled
 DURATION OF THE SERVICE: Maximum of 1 hour and 20 minutes
 REQUIREMENT/S:
a. Biodata/Resume
b. 2x2 picture
City of Cebu 67
EMPLOYMENT
charge…
1. Proceed to the 1. Working com-
venue on the mittee prepares Maximum
scheduled date. the venue. of 30 min-
utes
2. Register your 2. Registration Offi- 5 minutes
name at the reg- cer gives registra-
istration table. tion form to appli-
cant. Florencia L.
3. Choose from 3. Working com- Monteveros Maximum
among the mittee assists ap- of 30 min-
posted jobs. plicants in looking utes
for job vacancies
suited to their
qualifications.
4. Go to the 4. Screener checks 5 minutes
DMDP staff for requirements of
screening. applicants accord-
ing to the job they
applied for.
5. Meet with pro- 5. Working Com- Maximum
spective employ- mittee leads appli- of 10 min-
ers for an inter- cant to the rooms utes
view. assigned for the
employers to inter-
view the applicant.
City of Cebu 68
HOW TO REQUEST FOR A REFERRAL FROM
DMDP FOR WAGE EMPLOYMENT
EMPLOYMENT
DESCRIPTION :This service refers suitable applicants to

companies that have been solicited by DMDP.
 CLIENT/S : Jobseekers/General Public
 CONTACT PERSON/S: Roslinen B. Cortes
254- 4348

x LOCATION : Labor and Employment Division,
 DURATION OF THE SERVICE: Maximum of 20 minutes
 REQUIREMENTS:
a. Biodata/Resume
b. 2x2 picture
City of Cebu 69
EMPLOYMENT
charge…
1. Submit 1. LED Officer re- 1 minute
biodata/resume. ceives biodata/
resume.
2. Wait while LED 2. LED Officer ex- 2 minutes
officer reviews amines biodata/
biodata/ resume. resume.
3. Undergo an 3. LED Officer inter- 5 minutes
interview. views the job
applicant. Roslinen B.
4. Wait for the 4. LED Officer make Cortes 3 minutes
LED Officer to job matching of the
finish the job job vacancies with
matching. the student’s quali-
fications.
5. Wait while 5. LED Officer types 5 minutes
your employ- referral letter with
ment referral is the company the
issued. Delfin J.
applicant is re-
Baldado
ferred to.
6. Claim referral 6. LED Officer is- 2 minutes
letter. sues referral letter
to applicant.
7. Proceed to the 7. LED Officer will 2 minutes
company you are inform applicant to Roslinen B.
referred to. proceed to the Cortes
company they are
referred to.
City of Cebu 70
HOW TO SEEK ASSISTANCE FOR LIVELIHOOD
EMPLOYMENT
DESCRIPTION :This service aims to provide individual or groups

with an endorsement to avail of self-
employment programs and services.
 CLIENT/S : Job applicants/General Public
254- 4348
 DURATION OF THE SERVICE: Maximum of 20 minutes
 REQUIREMENT/S:
a. Biodata/Resume
b. 2x2 picture
City of Cebu 71
EMPLOYMENT
1. Submit bio- 1. LED Officer receives 1 minute

data/resume to biodata/resume.
Employment Offi-
cer.
2. Wait while LED 2. LED Officer examines 2 min-
officer reviews biodata/resume. utes
biodata/ resume.
3. Undergo an in- 3. LED Officer inter- Roslinen 5 min-
terview. views the job applicant. B. Cortes utes
4. Wait for the 4. LED Officer makes 3 min-
officer to match job matching of the utes
you with govern- student’s qualifications
ment agencies and with government agen-
private sectors cies and private sectors
offering self- offering self-
employment. employment.
5. Wait while your 5. LED Officer types 5 min-
employment refer- referral letter with the utes
ral is issued. company the applicant
is referred to. Delfin J.
Baldado
6. Claim referral 6. LED Officer issues 2 min-
letter. referral letter to appli- utes
cant.
7. Proceed to the 7. LED Officer will in- Roslinen 2 min-
company you are form applicant to pro- B. Cortes utes
referred to. ceed to the company
they are referred to.
City of Cebu 72
HOW TO AVAIL OF A SELF EMPLOYMENT
EMPLOYMENT
ASSISTANCE PROGRAM AT DSWS
DESCRIPTION :This service provides additional capital assis-

tance to qualified beneficiaries.
 CLIENT/S : Qualified residents of Cebu City
 CONTACT PERSON/S: Virginia L. Piccio PEO II
261– 8595 / 262-5163
xLOCATION: Department of Social Welfare Services (DSWS)
 AVAILABILITY : Monday to Friday 8:00 AM—5:00 PM
 DURATION OF THE SERVICE: 1 month, 3 weeks, 3 days and 35
minutes
 REQUIREMENT/S:
a. Barangay Certification
b. COMELEC Certification
c. On going livelihood projects
d. Biodata
City of Cebu 73
EMPLOYMENT
charge…
1. Visit the Office 1. Interview/refer
to request for an to social worker PEO II/SW Five (5)
additional capital assigned. minutes
assistance.
2. Attend group 2. Do social prepa- Once
meetings/Social ration enhance- SW/SWOIII every
preparation con- ment/collateral week,
ducted. information Good for
three (3)
weeks
3. Attend the 2 3. PEO II conduct 2 days

days Basic Busi- the training. PEO II/SW
ness Manage-
ment Training
4. Receive certifi- 4.1. Prepare pay- PEO II Thirty(30)

cate roll/project pro- minutes
posal for approval.
One (1)
4.2 Do documenta- Budget Office month
tion.
5. Receive/ 5. Prepare of index One (1)
additional capital card/monitoring. day
assistance. PEO II
City of Cebu 74
HOW TO AVAIL OF THE SPECIAL PROGRAM
FOR EMPLOYMENT OF STUDENTS (SPES)
EMPLOYMENT
DESCRIPTION : This service assists under-privileged but deserving

students in pursuing higher education by providing
them with employment during summer and Christ-
mas vacations.
 CLIENT/S : Constituents of Cebu City aging 18-24 years old
and must be a student for the current school year
or semester as the case maybe or out of school
youth provided he is going to enroll the school year
or semester immediately following the summer job
and the combined net income tax of his parents
including his income must not exceed Php
36,000.00
254- 4348
xLOCATION : Labor and Employment Division,
 AVAILABILITY : Hiring is on the months of February
and March
 DURATION OF THE SERVICE: 3 months , 2 weeks & 2 days
 REQUIREMENT/S: Endorsement from a Barangay or City Official
City of Cebu 75
EMPLOYMENT
steps… Person-in- … take…
charge…
1. Secure en- 1. LED Officer re- 1 day
dorsement from ceives and reads
a Barangay or endorsement. LED Staff
City Official.
2. Proceed to 1 day
DMDP to submit
endorsement to
the LED Staff.
3. Go to DMDP 2. LED Officer con- Within one
for preliminary ducts preliminary Florencia L. month after
interview. interview with the Monteveros submission
applicant. of endorse-
ment
4. Take the writ- 3. LED Officer con- Within one
ten examination ducts written ex- LED staff month after
in DMDP. amination with the preliminary
applicant. interview
5. Go to DMDP 4. LED Officer con- Within one
for your final ducts final inter- Fidel month after
interview. view with the appli- Magno the exam
cant.
6. Inquire 5. LED Officer posts After 2
whether you are the final names of Florencia L. weeks
hired as a “SPES”. hired applicants. Monteveros
NOTE:
It will take more or less 3 months for
the job.
City of Cebu 76
HOW TO ADVERTISE JOB VACANCIES
THROUGH DMDP
EMPLOYMENT
DESCRIPTION :This service allows prospective employers

(industries, private companies, recruitment
agencies) to publicly proclaim job vacancies
through tri-media and posting in the DMDP bul-
letin board.
 CLIENT/S : Private companies and recruitment agencies
 CONTACT PERSON/S: Jean Marie Brual/Clifford Ferrer
253– 9212

x LOCATION : Labor and Employment Division,
 DURATION OF THE SERVICE: 2 days
 REQUIREMENT/S: Special Recruitment Authority (SRA) from
For overseas companies/industries/
recruitment agencies: Philippine Overseas
Employment Agency (POEA) permit
For local companies/industries/
recruitment agencies (excluding Cebu):
Department of Labor and Employment
(DOLE) permit
For New enlisted companies link with DMDP:
- Mayor’s Permit
- DTI (Business Name)
- Set of Job vacancies
- Contact person with Telephone & Fax No.
- Address and specific Landmark/s
City of Cebu 77
EMPLOYMENT
charge…
1. Companies 1. LED Officer re-
send the list of ceives the list of
job vacancies to job vacancies from
DMDP via mes- the companies.
senger or fax
machine. 1 day
2. Wait for the 2. LED Officer en-
confirmation of codes all the job
the DMDP LED vacancies sent by
Officer of the companies in the
sent job vacan- computer.
cies.
3. Wait for the 3. LED Officer sub- Jean Marie
advertisement of mits copy of the Brual
the job vacan- printed summary
cies. of job vacancies to
the radio for adver-
tising and to PIO
for advertising on 1 day
the website.
4. Make constant 4. LED Officer
follow up about makes posters of
the sent list of job vacancies.
job vacancies.
5. Make a follow 5. LED Officer posts
up call to check if job vacancy posters
the list of job on the bulletin
vacancies has board.
been posted.
City of Cebu 78
EVENTS
E VENTS
City of Cebu 79
HOW TO REQUEST FOR THE USE OF PLAZAS
DESCRIPTION :This service is offered to person and /or organi-

zation who wish to use public parks for their
event /activity
EVENTS
 CLIENT/S : Any person / establishment who wish to use
public parks / plazas
 CONTACT PERSON/S: Mary Grace V. Teoxon
(032) 256-2170
Email Ad: mgvteoxon@yahoo.com
 
x LOCATION : Park and Playground Commission
Plaza Independencia
 AVAILABILITY : Monday to Friday, 8:00 AM to 5:00 PM
 REQUIREMENTS:
a. Letter request addressed to:
Hon. Nestor D. Archival, Sr.,
Chairman on Parks & Playground
b. Permit to Use (available at the Parks office)
1. Submit request 1. Receive the letter Janet G.
letter to Parks from the client Libarios 2 min-
and Playground utes
Commission of-
fice
2. Coordinate 2. Check availability Janet G. Li- 5 min-
with staff as to of the date and barios utes
availability of the venue for the activity
date and venue
of the activity
City of Cebu 80
EVENTS
3. Wait for the ap- 3. Seek approval Mary 10 min-

proval of the Parks from the Chairman of Grace V. utes
and Playground the Parks and Play- Teoxon
Commission for the ground Commission.
use of the park. Note: No function is
allowed in Fuente
Osmena except dur-
ing Sinulog and Pasko
sa Sugbo.
Make donation to 4. Accept donation in Janet G. 5 min-
the Parks and Play- behalf of the Parks Libarios utes
ground Foundation and Playground
for the use of the Foundation.
park.
5. Issue temporary Janet G. 5 min-
receipt Libarios utes
6. Endorse donation Janet G. the fol-
to the foundation Libarios lowing
day
7. Issue Official Re- Janet G. 10 min-
ceipt for the dona- Libarios utes
tion received
8. Hand in receipt to Janet G. 1 minute
the client Libarios
5. Submit Permit to 9. Receives signed Janet G. 5 min-
Use to Parks & Play- Permit to Use form Libarios utes
ground Commission from client
City of Cebu 81
HOW TO BE A PART OF A MASS WEDDING
DESCRIPTION :This service legalizes and solemnizes the lives of

couples without legal impediments to marry.
EVENTS
 CLIENT/S : Cebu City Constituents– couples who have lived
together for at least 5 years
 CONTACT PERSON/S: Maricar Tariman, Mila Satiña
253-6123
xLOCATION : KALIPI Federation Office, 2nd floor
Ramos Public Market
 AVAILABILITY: Registration: Monday-Friday
8:00 AM-5:00 PM
Mass Wedding - - every September
 DURATION OF THE SERVICE: 2 months, 1 hour & 15 minutes
 REQUIREMENT/S:
a. Birth Certificate - 1 copy original & 2 copies pho-
tocopy
b. Certificate of Attendance – Pre Marriage Counsel-
ing (CHD- HRD) – 1 Copy original & 1 photocopy
c. Community Tax Certificate (CEDULA) – 1 original
and 2 photocopied
d. Barangay Certificate
e. Certificate of No Marriage (CENOMAR) issued by
NSO – 1 original and 1 photocopy
f. For Ages:
 18-20 – Appearance for both parents/ consent
 21-24 – Appearance of both or either parent/
advice
a. Pre- cana Seminar (by Church)
b. Confiramation Certificate
c. “Tawag sa Simbahan”
d. Permit to Marry from Parish
e. Baptismal Certificate
City of Cebu 82
EVENTS
1. Visit KALIPI office 1. Explains the sys-

& ask for application tem in complying Ma. 1 hour
form & checklist of the requirements. Socorro
requirements. Alfafara
Preciousa
2. Comply the re- 2. Helps client in Labus
quirements. (refer to sending communi- 2 months
other services listed cations to agencies Carmen
pertaining to the involved in comply- Villarin
requirements in this ing the require-
charter.) ments.
3. Submit complete 3. Check all require-
papers to KALIPI ments. 15 min-
Office for Church 4. Endorsed to utes
interview. Church for final
interview.
4. Attend actual
event.
NOTE:
Filing o f application should be at least
2 months before the wedding date.
City of Cebu 83
HOUSING AND LAND
H OUSING AND LAND
City of Cebu 84
HOW TO AVAIL OF SITE DEVELOPMENT FOR
HOUSING AND LAND
URBAN POOR
DESCRIPTION :To provide basic services such as foot path,
drainage and access to water and electricity to
relocatees
 CLIENT/S : Relocated Community Associations
 CONTACT PERSON/S: Carmelin Daniel
Support Services Section Head
253-7068 / 253-8124
x
 LOCATION : Division for the Welfare of the Urban Poor,
2nd floor Legislative Building
 AVAILABILITY : Monday—Friday, 8:00 AM—5:00 PM
 DURATION OF THE SERVICE:8 Months, 4 weeks, 2 days & 5 mins.
 REQUIREMENTS: Letter request approved by the Division Head
Follow these Wait while Person- Approach … It will
steps… in-charge… take…
1. Submit letter 1. Receives letter Arlene Uy, Five (5)
request to DWUP request DWUP receiv- minutes
Division Head. ing clerk
2. Follow up the 2. Endorses letter Five (5)
letter request request to Division Arlene Uy minutes
Head for approval
3. Wait for sched- 3. Endorses the
ule of the survey approved letter
request to the Arlene Uy Five (5)
Technical Section minutes
staff for the setting
of the schedule of
the site inspection
City of Cebu 85
HOUSING AND LAND

charge…
4. Ask for the 4. Sets the sched- Michael Five (5)
schedule of the ule for the site in- Masiglat, minutes
site inspection spection Technical Sec-
tion staff
5. Accompany 5. Conducts site Michael Three (3)

staff during in- inspection Masiglat days
spection.
6. Waits for the 6. Makes a report Michael Three (3) -
result of the lot on the site inspec- Masiglat Four (4)
survey tion conducted days
7. Waits for the 7. Prepares the Michael One (1 )
preparation of POWE Masiglat day
the POWE
8 Follow up ap- 8. Endorses the Cyril Devota; One (1)
proval of the POWE to DEPW for Support Ser- month
POWE approval vices worker
9. Waits for the 9. Processes Pur- Cyril Devota One (1)
approval of Pur- chase Request week
chase Request
10. Follow up 10. Finds source Cyril Devota One (1)
budget allocation funds for the site week
for the site devel-
opment
11. Wait for 11. Processes the Cyril Devota Three (3) -
processing of procurement of months
procurement of construction mate-
the construction rials.
materials
City of Cebu 86
HOUSING AND LAND

charge…
11. Waits proc- 11. Support Ser- Cyril Devota Three (3) -
essing of pro- vices worker proc- months
curement of the esses the procure-
construction ma- ment of construc-
terials tion materials.
12. Client awaits 12. Support Ser- Cyril Devota Two (2 )
release of con- vices worker re- day
struction materi- leases the con-
als struction materials.
13 Client partici- 13. Support Ser- One (1)
pates in develop- vices worker imple- Cyril Devota month
ing the site, ei- ments the project
ther by taking or developments.
part in the labor
itself or by em-
ploying others to
work on the de-
velopments.
14. Client docu- 14. Support Ser- Two (2)
ments the pro- vices worker makes Cyril Devota days
gress of the site a liquidation of the
development. project’s expenses
City of Cebu 87
HOW TO GET PRELIMINARY APPROVAL FOR
HOUSING AND LAND

LOCATIONAL CLEARANCE (PALC)
DESCRIPTION : This service checks if location is allowed as to
“land use” for subdivision.
Niceforo N. Iroy
253– 2217

 DURATION OF THE SERVICE: Minimum of one month
 REQUIREMENT/S:
a. Transfer Certificate of Title
b. Tax Declaration
c. Subdivision Scheme
FEE/S : 250.00
Wait while
Approach It will
… take…
charge…
1. Get and fill out PALC 1. Receives & veri-
form at CPDO office. fies form & at-
tached docu-
ments.
Mini-
2. Coordinate with 2. Conducts ocular
Maria mum of
CPDO staff for the date inspection & pre-
Gemma one
of inspection. pares certifica-
Camomot month
tion.
3. Receive Certification. 3. Issues Certifica-
tion.
City of Cebu 88
HOW TO GET CERTIFICATE OF OCCUPANCY
WITH HOUSING COMPONENT
HOUSING AND LAND
DESCRIPTION : This service determines if socialized housing sub-

divisions with existing structure/ houses have com-
plied with building codes.
Niceforo N. Iroy / Maria Gemma Camomot
253– 2217
 
x LOCATION : City Planning and Development Office (CPDO)
 DURATION OF THE SERVICE: (3) Three working days
 REQUIREMENT/S:
Certificate of Completion signed by Engineer-in-
charge of construction
FEE/S : Per schedule of fees from HLURB (Housing &
Land use Regulatory Board)

Wait while
Approach It will
… take…
charge…
1. Get and fill out BP 220 1. Receive & veri-
form at CPDO office. fies filled out BP
form with perti-
nent documents Rolando
Salazar, Jr.
2. Coordinate with CPDO 2. Conduct ocular Three
staff for the date of in- inspection & days
Portia
spection. evaluation.
Abugan
3. Receive Certification. 3. Issues Certifi-
cation.
City of Cebu 89
ISSUANCE OF SIMPLE SUBDIVISION PERMIT
HOUSING AND LAND

DESCRIPTION :This service allows the requisitioner to subdivide a
piece of land with an area of less than a hectare for
its purpose, sale, subdivision among heirs and co–
owners of the land.
Niceforo N. Iroy / Rolando Salazar, Jr.
253– 2217
 
 DURATION OF THE SERVICE: 1 week & 30 minutes
 REQUIREMENTS:
a. Subdivision Plan with vicinity map
b. Transfer Certificate of Title
c. Extra Judicial Partition, Deed of Donation & Sale
FEES : 250 per application
Wait while
Approach It will
… take…
charge…
1. Get and fill out 1. Receives filled–
“Simple Subdivision ap- out application
plication form” at CPDO form with perti- 30
Ligaya
office. nent documents. min-
Aton
2. Submit application 2. Review docu- utes
form with pertinent ments.
documents.
City of Cebu 90
HOUSING AND LAND
Wait while
It will
take…
charge…
3. Follow– up on sched- 3. Assign person-
ule for ocular inspec- nel for the ocular
tion. inspection.
4. On the scheduled 4. Conduct Ocular
date, be at the desig- inspection and
Maxi-
nated area. evaluation.
Rolando mum
5. Goes back to Salazar Jr. of 1
the office and week
issues Simple Sub-
division permit.
5. Receive the
approved Simple Subdi-
vision permit.
City of Cebu 91
HOW TO GET CERTIFICATION FOR ZONING CLASSIFI-
HOUSING AND LAND

CATION & EXISTENCE OF ROAD-RIGHT-OF-WAY
DESCRIPTION : This service will determine the location of the land
in determining its zoning classification and if such is
adjacent or along road-right-of– way (RROW).
253– 2217

 DURATION OF THE SERVICE: (3) Three working days
 REQUIREMENT/S:
a. Request Letter addressed to:
Nigel Paul C. Villarete; CPDO Coordinator
Cebu City Government; stating:
Complainant & number
b. Sketch Plan
c. Tax Declaration/ Transfer Certificate of Title
FEE/S : 40.00
Wait while Person- Approach It will
in-charge… … take…
1. Submit request letter 1. Receive & verify
to CPDO office together letter & attached Virgilia
with above documents. documents. Cabugao
2. Coordinate with CPDO 2. Conduct ocular Three
staff for the date of in- inspection & pre- Maria days
spection. pares certification. Gemma
3. Receive Certification. 3. Issues Certifica- Camomot
tion.
City of Cebu 92
HOW TO GET CERTIFICATE OF LAND HOLDING AND
HOUSING AND LAND
CERTIFIED TRUE COPY OF TAX DECLARATION

DESCRIPTION : Clients may request a certified true copy of Tax
Declaration of their property or certificate with or
without Land Holding.
 CLIENT/S : Property Owners or their representative
 CONTACT PERSON/S: Richard Gonzales
412-0000 loc. 302

x LOCATION : 3rd floor, City Assessor’s Office,
Executive Bldg., Cebu City Hall
 REQUIREMENT/S:
FEE/S : Official receipt for certification fee
( Php 40.00 for certified true copy )
( Php 40.00 for certificate of land holding )
Documentary stamp (Php 20.00 )
1. Go to Window 1 to 1. Receives OR
check if your property 2. Checks TD files in
Assess-
is registered in the the computer.
ment, Re-
office. 3. Prepares copy of 5 mins
cord Clerk
TD /Certification
(ARC)
4. Records OR in the
logbook
2. Present OR, docu- 5. AR Management Assess-
mentary stamp and Division Chief ap- ment, Re- 20
the note given from proves cords Man- mins.
Step 1 to Window 2. 6. Releasing clerk agement
3. Get certificate at releases certificates (ARM) Per- 5 mins.
Window 3. sonnel
City of Cebu 93
HOW TO GET CERTIFICATE OF WITH OR NO IM-
HOUSING AND LAND

PROVEMENT ON A PARCEL OF LAND
DESCRIPTION : Certification stating that there is an improvement

(if there’s any), or no improvement (if there’s none)
on the declared lot.
 CONTACT PERSON/S: Liezel Gonzaga; Assistant Department Head
412-0000 loc. 304
x LOCATION : 3/F City Assessor’s Office,
Annex Bldg., Cebu City Hall
AVAILABILITY : Monday – Friday, 8:00 AM- 5: 00 PM
 REQUIREMENT/S: Official Receipt; Documentary Stamp &
Tax Declaration of the Land
1. Submit official 1. Receives OR together with
receipt and Tax Tax Declaration of the land.
declaration of 2. Log transactions in the
the land to facili- logbook and writes control Facilita- 5 min-
tator. number in the OR. tor utes
3. Forwards documents to
DIC
2. Proceed to 4. Validates the request with 10
District in charge the taxmapper. min-
for Verification 5. Prepares certification. District utes
in the TMCR 6. Submits certification to in charge
(Tax Map Con- TMDH and City Assessor for (DIC)
trol Roll) signatures.
3. Get Certifi- 7. DIC releases certification 15
cate of “With or to requesting party min-
Without utes
City of Cebu 94
HOW TO REQUEST FOR A TRACE OF HISTORICAL
HOUSING AND LAND
RECORDS OF DECLARED PROPERTIES

DESCRIPTION :This service traces the historical records of de-
clared properties (database & hard file).
 CONTACT PERSON/S: Victor Sanchez
412-0000 loc. 301
 DURATION OF THE SERVICE: 35 mins
 REQUIREMENT: Tax Declaration of the Property.
Follow these steps… Wait while Person-in- Approach It will
charge… … take…
1. Request a print 1. Receives Tracer
out of “Tracer with from requesting 5 min-
Payments” at the party utes,
Ground floor, Land 2. Checks historical Land Tax de-
Tax Division. notations on avail- Division pendin
able records.. personnel g on
2. Submit “Tracer 3. Traces the owner the
with Payments” of property from the volume
print out to Assess- very beginning. . of cli-
ment Records Man- ents
agement (ARM) per-
sonnel for tracing..
3. Get Tracer with 4. Releases Tracer Victor San- 30 min-
Historical Notation. with historical nota- chez, Ger- utes
tion to the requesting ronimo
party. Lauron,
Von Bryan
Alicaya
City of Cebu 95
I INFORMATION ABOUT CEBU CITY
City of Cebu 96
HOW TO GET A COPY OF THE PROFILE OF CEBU CITY
DESCRIPTION : This service provides the public with an updated

profile of Cebu City.
Geraldine E. dela Cerna
255-7380 (Telefax)/gewican@gmail.com
 
Research Management and Information Section
8th Floor, Executive Bldg., Cebu City Hall
 DURATION OF THE SERVICE: 1 working day
 REQUIREMENTS:
a. Letter request stating the purpose of the request. Ad-
dressed letter to: Nigel Paul C. Villarete
Cebu City Planning & Development Coordinator
Cebu City Government; stating:
Contact person and number
Email address/ Fax Number/ Mailing address
b. Storage device (USB Flash Drive, CD, or DVD)
Wait while
It will
take…
charge…
1. Submit request letter 1. Receives and
to the CPDO Office or reviews request
email request to the letter.
email address stated on Geraldine
1 day
“contact person/s”. dela Cerna
2. Follow up data when 2. Informs client
to pick up or sent to to pick up data.
you.
City of Cebu 97
HOW TO REQUEST FOR MAPS CEBU CITY
DESCRIPTION :This service will provide different classification of

maps within Cebu City’s jurisdiction to interested
clients
 CLIENT/S : Private Institutions, public, visiting schools,
students, Non-Government Organizations (NGO),
barangays, Government organizations
 CONTACT PERSON/S: Gil Sanchez
412-0000 loc 505
x
 LOCATION : Management of Information & Computer Services
(MICS) ,5th floor City Hall, Executive Bldg., Cebu City
 REQUIREMENTS:
Duly filled up order form or
Request letter addressed to :
William Cris V. Artajo
Department Head
MICS Department
FEE/S :
PAPER SIZES LINE SELLING POLYSHADED

SIZE PRICE SELLING PRICE
A0 50”X 36” 435.00 865.00
A1 48”X 36 415.00 830.00
A2 36”X 24” 210.00 415.00
A3 24”X 18” 105.00 210.00
A4 8.25"X11.75” 25.00 50.00
City of Cebu 98
Wait while
It will
take…
charge…
1. Visit MICS office 1. Entertains the
for availability of the client. 10
map. Gil Sanchez, minutes
2. Fills out Map or- 2. Assesses pay- Plotting
der form. ment of the re- Specialist
quest.
3. Pay at the Cashier 3. Issues Official 5
located at the Receipt. CTO cashier minutes
ground floor
4. Go back to MICS 3. Photocopies
& give Official re- the OR. 3
ceipt (OR) to plot- 4. Schedules the minutes
ting specialist. pick up of the Gil Sanchez,
map. Plotting
5. Composes Specialist
and prints the 3 days
map requested.
5. On the scheduled 6. Gives the 2
date, get requested map. minutes
map.
City of Cebu 99
HOW TO GET OTHER DATA ABOUT CEBU CITY
DESCRIPTION : Information, as stated below, that are stored and

recorded in the various computer databases of the
city government which the department is maintain-
ing and is allowed for public use is queried according
to the format requested by the client.
 CLIENT/ S : Cebu City Constituents
 CONTACT PERSON/S: Loida A. Antonio
Supervisor- Developer’s Group
 Fidel R. Buzon – Real property Tax collection
 Grace T. Baritua – Real Property Tax Assessment
 Antonio Repollo Jr. – Business Permits
 Antonio Cugay Jr. - Urban poor & Senior Citizens
412- 0000 loc 504 / 412- 1859
x LOCATION : Management of Information & Computer Services
(MICS) , 5th floor City Hall, Executive Bldg., Cebu City
 DURATION OF THE SERVICE: 32 minutes (simple reports)
2 days &27 minutes (complex)
 REQUIREMENT/S:
a. Letter request addressed: William Cris V. Artajo
Department Head, MICS
Stating the information requested, the purpose or
Intended use of the information, the date and time
needed and the complete name, address and contact
number of requestor.
b. ID of representative/ or authorized person to claim in
behalf the requestor.
c. “NO charge” noted by the MICS Department Head indi-
cated in the letter of request if service is free of charge.
d. Assessment or bill of amount due (for paying clients)
FEE/S : 10.00 per page
City of Cebu 100

Wait while
It will
take…
charge…
1. Call/Visit MICS to 1. Entertains William Cris V. 5 min-
inquire if informa- the client. Artajo/ Loida utes
tion requested can 2. Checks avail- A. Antonio
be provided ability of data.
2. Submit letter of 3. Receives & Sarita Artes – 2 min-
request addressed assesses letter Receiving utes
to MICS Department request. Clerk of MICS
Head 4. Forwards re-
3. Follow up status quest to Dept. Loida A. Anto- 5 min-
of request Head nio utes
4. If approved, have 5. Assigned pro- Assigned pro- 5 min-
your request as- grammer as- grammer utes–
sessed by the assesses the re- (refer to simple
signed programmer quest. contact per- 2 days–
sons) complex*
5. Present assess- 6. Prepares the Cashiers at the 5 min-
ment and pay your data. ground floor utes
fee
6. Present your offi- 7. receives the 5 min-
cial receipt to as- Official Receipt utes
signed programmer (OR).
7. Get your re- 8. Hands out the 5 min-
quested report requested data. utes
NOTE:
* Simple reports -reports that will not
require programming
 Complex Reports– reports that needs
programming.
City of Cebu 101

HOW TO SECURE COPIES OF COUNCIL
RESOLUTION (NEW & UPDATED) & CITY ORDINANCE
DESCRIPTION :This service allows the client to have copies of

new & updated City Council Resolutions and
Cebu City ordinances.
 CONTACT PERSON/S : Perpetua Cabalda
Perseveranda Baculi—for resolution
Mr. Michael T. Cabantan—for ordinance
253-2979 / 253-2386
x LOCATION : Cebu City Legislative Bldg., Cebu City,
 AVAILABILITY : Monday—Friday, 8:00 AM to 5:00 PM
 DURATION OF THE SERVICE: 14 minutes for resolution
55 minutes for ordinance
 REQUIREMENTS : Description of resolution or ordinance
FEE/S : Php 20. 00 PER PAGE
1. Proceed to SP se- 1. Checks records Perpetua
cretariat office to in- for the requested Cabalda , 1 min-
quire about the Reso- resolution. Receiving ute
lution.
2. Proceed to SP Li- 2. Search the for the Gary 5 min-
brary for electronic resolution no. and Castañed utes
search thru the Legis- title. a, Data
lative Tracking System control-
the Resolution No. and ler.
Title.
City of Cebu 102


3. Go back to the SP 3. Search for the 3 min-
secretariat office & hard copy of the Michael utes
present to the person resolution & photo- Cabantan
in-charge the Resolu- copies it.
tion/ ordinance No.
and Title.
4. Client then proceeds 4. Issues Official CTO Cash- 10
to the City Treasurer’s Receipt ier
Office for payment
5. Wait for the copy of 4. Stamps the docu- Legisla- 3 min-
the resolution/ ordi- ment with a “True tive utes
nance. Copy ” and forwards staff—Mr.
to City Secretary for Michael
signature. Cabantan
6. Claim the copy of the 5. Releases resolu- 2 min-
resolution/ ordinance. tion/ ordinance utes
copy.
City of Cebu 103

MEDICAL
M EDICAl
- DIAGNOSIS & TREATMENT
- CERTIFICATES
City of Cebu 104

MEDICAL - Diagnosis & Treatment
HOW TO AVAIL PRENATAL CONSULTATION

DESCRIPTION :This service caters to all pregnant women to en
sure safe delivery and healthy baby.
 CLIENT/S : Resident of Cebu City
x CONTACT PERSON/S: Dr. Avelina Ruiz; 232- 5731
 LOCATION : Barangay Health Centers of Cebu City
 REQUIREMENT/S: For Previous clients: ECCD card
Person-in-charge… … take
1. Get priority no. and 1. Receives the ECCD BHW 30
hand in ECCD card card w/ the priority no. secs
2.Wait for the no. to 2. Retrieves the HC re- BHW 5
be called. cords. min.
3. Go to the admis- 3. Gathers data, takes BHW 3
sion area for inter- Vital Signs & logs in in- mins
view / vital signs. formation
4. Proceed to Admis- 4. Interviews / assesses PHN 5
sion area client with the ECCD mins
card & maternal record.
5. Go to the Prenatal 5. Performs physical MO/PHM 10
room for physical examination/ Leopold’s mins
exam/ Leopold’s ma- Maneuver & records
neuver. findings. Orders needed
laboratories, prescribes
vits/ medicines. Orders
Tetanus immunization.
Gives health education.
6. Proceeds to Post 6. Gives TT immuniza- PHN/PHM 5
Conference area. tion, deworming , iron mins
7. Ask on date on the supplements, Vit A and
next prenatal visit. health education.
City of Cebu 105
HOW TO AVAIL OF A CHECK-UP FOR SICK INFANT
AND YOUNG CHILDREN
DESCRIPTION : This is a strategy for sick children below five

years old using a set of guidelines through
“Integrated Management of Childhood Illnesses”
in the care of children to prevent severe health
problems and deaths.
 CLIENT/S : 6-71 months children
 CONTACT PERSON/S: Dr. Maria Theresa L. Tipgos
272-6645

x LOCATION : Barangay Health Centers of Cebu City
Saturday 8:00AM -1:00PM
 DURATION OF THE SERVICE: 43 minutes and 30 seconds
 REQUIREMENT/S:
For new clients: None
For Previous clients:
ECCD card / Growth Monitoring Card
NOTE:
You can visit City Health Department.
Legend:
MO– Medical Officer
BHW– Barangay Health Worker
PHN— Public Health Midwife
City of Cebu 106


1. Get priority no. 1.Instructs the client
located at the Admis- to wait for his no. to BHW 30 secs.
sion Area. For new be called.
clients, ECCD form.
2. Wait for your prior- 2. Locates the record 10
ity no. to be called in the shelf and give it BHW mins.
up. to the staff
3. Hand in the ECCD 3. Receives the card,
card to the staff in takes the vital sign BHW 5 mins.
charge for admission and records it in the
ECCD card & patient’s
record
4. Submits the filled
up forms to the ad-
mitting section
4. Proceed to admit- 5. Interviews client as
ting section for his- to complaints and PHN / 10 mins
tory as to his condi- records findings in the PHM
tion / illness ECCD card / patient’s
card
5. Submit for assess- 6. Assesses and treats MO / 10 mins
ment and treatment client PHN /
PHM
6. Listen for health 7. Gives health ad- MO/PHN/ 5 mins.
advices and instruc- vices and instructs on PHM
tions return visit
7. For severe disease 8. Makes referral slip MO/ 3 mins.
conditions, you will for hospital PHN /
be referred to the PHM
hospital.
City of Cebu 107

HOW TO AVAIL OF IMMUNIZATION FOR BABIES
DESCRIPTION :This service provides 0-12 months old children pro-
tection against severe forms of Tuberculosis, Dipthe-
ria, Pertussis, Tetanus, Poliomyelitis, Hepatitis B &
Measles.
 CONTACT PERSON/S: Dr. Alma S. Corpin; 232-5731/ 4178247
x LOCATION : Barangay Health Centers of Cebu City
Saturday 8:00 -1:00PM
 REQUIREMENT/S: For new clients: None
For Previous clients: ECCD card
It will
Wait while Approach
…
1. Get priority no. & 1. Receives the ECCD BHW 30
hand in ECCD card card w/ the priority no. secs
2.Wait for your no. to 2. Retrieves the HC re- BHW 5 min.
be called. cords
3. Go to the admis- 3. Gathers and records BHW 5
sion area for inter- data and takes vital mins.
view / vital signs. signs
4. Go to Cord dress- 4. Performs cord dress- PHM 5 mins
ing area. ing to newborn babies
5. Proceed to Immu- 5. Provides immuniza- 5 mins
nization area tion & records in the PHN/PHM
ECCD card and HC file
6. Listens to the in- 6. Gives instructions on 3
structions given and the immunizations given PHN/PHM mins.
the date of the next and set scheduled date
scheduled visit. of next visit
City of Cebu 108
HOW TO AVAIL OF A “VITAMIN A”

SUPPLEMENTATION FROM CHD
DESCRIPTION : This service will be provided to all children 6-71

mos. and priority women, particularly those who
are in ante-partum and post-partum stages.
 CLIENT/S : 6-71 months children and priority women, ante-
partum and post-partum women
 CONTACT PERSON/S: Dr. David Gaviola
344-0259
 
x LOCATION : Barangay Health Centers of Cebu City
 REQUIREMENTS:
For new clients: forms available in the admission
area; to be filled up by a Staff based on your
information given
For Previous clients:

Home Based Maternal Record
Early Childhood Care and Development Card
(ECCD)
Vitamin A Supplements
Fees/ Charges- none
NOTE:
You can visit City Health Department.
Legend:
City of Cebu 109

1. Get priority num- 1. Instructs the cli- Barangay 30 secs.
ber at the admission ent to wait for the Health
area. number to be Worker
called.
2. Hand in your re- 2. Locates the re-

cord to the staff in cord in the shelf BHW 5 mins.
charge and give it to the
staff
3. Wait for your turn 3. Calls the number,

for the weighing and weigh, take the BHW 5 mins.
blood Pressure tak- Blood Pressure and
ing. record results in the
ECCD or maternal
record.
4. You will be given a 4. Checks the re-
Vitamin A supple- cord and give Vit A PHN / 5 mins
ment to the client. Record PHM
the date in the
ECCD card
5. Get ECCD card w/ 5. Gives instructions
corresponding Vit A as to the impor- PHN / 5 mins
supp / schedule to tance of Vit A and PHM
come back reflected the schedule date
on it
City of Cebu 110

HOW TO AVAIL OF CONSULTATION

SERVICES AT CCMC
DESCRIPTION : Patients are examined to determine the condi-
tion, illness or disease they are suffering from
and treatment is instituted
 CLIENT/S : Residents of Cebu City with condition, illness or
disease that do not need hospitalization.
Dr. Charles A. Cabatana
(OPD) 255-7141 loc. 107
Dr. Gloria Duterte (ER) 255-7141 loc 228
Dr. Hermie Segocio
(Eye Clinic) 255-7141 loc. 121
Dr. Jaime Mercado
(Dental Clinic) 255-7141 loc. 108
 
x LOCATION : Outpatient Department (OPD),
Emergency Room (ER), Eye Clinic, Dental Clinic
 AVAILABILITY : OPD / Eye Clinic / Dental Clinic:
Monday– Friday, 8:00 AM—5:00 PM
(except weekends and holidays)
 DURATION OF THE SERVICE: Depends on the type of condition/
illness/disease of the patient and procedures/
interventions/operations that will be carried out
 REQUIREMENT/S: No requirements
FEE/S : Fees or charge depends on the service pro-
vided. If procedures/ interventions/ operations
will be carried out and the supplies / materials/
medicines needed is/are not available in the
service area providing the service , the patients
have to secure them on their own.
City of Cebu 111

A. For first 1. Register the OPD: Mr. Carl 5 minutes
time pa- patient’s name Niche Dionson
tients: in the patient’s ER: Ms. Eliza-
Go to the regis- registry or log- beth Valles
tration section of book. Eye Clinic: Ms.
the respective 2. Issue hospital Evangeline
service area identification Bontuyan
(OPD, ER, Eye card to the Dental Clinic:
Clinic, Dental patient Rubelia Cabal-
Clinic) for first 3. Fill up patient’s lero
time patients chart
B. For patients 1. Register the OPD: Mr. Carl 5 minutes

with identifica- patient’s name Niche Dionson
tion card or case in the patient’s ER: Ms. Eliza-
number already: registry or beth Valles
Approach the logbook. Eye Clinic: Ms.
registration sec- 2. Put the pa- Evangeline
tion of the re- tient’s hospital Bontuyan
spective service identification Dental Clinic:
area and inform card in the box Rubelia Cabal-
the clerk that you which will be lero
come for consul- used by the
tation clerk to re-
trieve his/her
chart.
3. Retrieve the
patient’s chart
City of Cebu 112


Follow these Wait while Person-in- Approach … It will
steps… charge… take…
Submit self for Take the patients vital OPD: Staff Nurse 10
taking of vital signs and record them assigned in the min-
signs on the patient’s chart. different consul- utes
(BP,HR,RR, tation cubicles.
Temperature) ER: Staff nurse
when your assigned in the
name is called different consul-
tation sections.
Eye Clinic: Ms.
Evangeline Bon-
tuyan
Dental Clinic:
Rubelia Caballero
Go to the re- Ask the history of the Junior Consult-
spective con- patient’s illness, con- ant/ Resident
sultation sec- duct physical exami- Physician/ Dentist
tion of the nation, establish the
service area impression/diagnosis De-
for consulta- of the patient’s condi- pends
tion with the tion, send patient for on
doctor diagnostic work-up if pa-
needed.
tient’s
2. Formulate and dis- Junior Consult-
cuss with patient the ant/ Resident condi-
treatment plan and Physician/ Dentist tion
follow-up care.
3. Carries out the doc- Nurse –in-charge
tor’s order regarding
treatment/
management of pa-
tient’s disease/
City of Cebu 113

HOW TO AVAIL OF IN– PATIENT SERVICES AT CCMC
DESCRIPTION : Patient’s whose condition/ disease warrant

hospital confinement after assessment by resi-
dent physicians are admitted, transported to the
appropriate ward/ Medicare section, provided
continuity care and are discharged.
 CLIENT/S : Patients availing of CCMC services
Dr. Gloria Duterte (ER) 255-7141 loc 228
Dr. Hermie Segocio (Eye clinic) loc 121
Dr. Ivy Delos Reyes– Dept. of Medicine– loc 222
Dr. Sonny Olorvida— Dept. of Surgery– loc 229
Dr. Maribel Sayson– Dept. of Pediatrics– loc 225
Dr. Virgie Sollano– Dept. of OB– Gyne– loc 231
Dr. Maria Lourdes Archua-Billing Section loc 114
x LOCATION : Emergency room (ER), Ward/ Medicare,
Billing Section.
 AVAILABILITY : Any time
 DURATION OF THE SERVICE: Depends on the type of condition/
illness/ disease of the patient and procedures/
interventions that will be carried out.
 REQUIREMENTS: None
FEE/S : Medical Certificate Fee- Php 30.00
Follow these Wait while Person-in- Approach It will
steps… charge… … take…
1. Go to the Tri- 1. Takes patient’s vital ER Triage 10 min-
age section in the signs. Nurse utes
Emergency Room.
City of Cebu 114


2. Submit yourself 2. Assess patient’s con- ER triage 5 min-
for assessment by dition, determine cate- Physician utes
Triage Physician. gory of illness and fills
up the triage form.
3. Accompanying of 3. Refer patient to the ER Triage 3 min-
the patient will fill appropriate depart- Physician. utes
up the patient’s ment of service and
data form. gives accomplished
triage form to the ER
Nurse on Duty.
4. Gives filled up 4. Registers patient’s ER Clerk 3 min-
form to the ER data in the computer utes
clerk. and issue patient’s hos-
pital ID at the ER/ In-
formation Section.
5. Go the respec- 5. Logs in patient’s data ER Nurse 5 min-
tive department in the logbook. of the utes
service area for respective
logging of patient’s depart-
data in the log- ment ser-
book. vice area
6. Patient submits 6. Ask certain ques- Resident Depends
self for assessment tions; send patient for Physician on pa-
(history, physical diagnostic work-up if on Duty. tient’s
examination & di- needed; formulate & condi-
agnostic work up or discuss with patient tion
special procedures. the treatment plan.
7. Write an order to Resident
admit patient. Physician
8. Carries out doctor’s ER Nurse
order to admit patient. on Duty
City of Cebu 115

Follow these Wait while Person-in- Ap- It will
steps… charge… proach take…
…
7. Submit yourself 9. Transports patient to Utility 45 min-
for transfer to the the ward/ medicare sec- worker utes
ward (by stretcher tion.
or wheelchair as
maybe deemed
appropriate).
9. Submit yourself 10. Provides continuity Resident De-
for transfer to as- care (makes daily rounds Physi- pends
signed bed and to assess patient’s pro- cian on on the
other procedures, gress, request for diagnos- Duty. proce-
as ordered by the tic procedures if needed dures/
admitting physi- and orders appropriate care to
cian. plan of care). be pro-
10. Patient sub- 11. Carries out doctor’s Ward vided
mits self for nurs- orders, provides nursing Nurse on
ing care. interventions (nursingcare, duty
medications, health edu-
cation. Etc.)
11. Settles hospital 12. Discharge patient. Resident
bill and secures Gives home instructions physi-
discharge slip after (medicine, follow-up) cian on
bill has been set- duty
tled.
13. Carries out doctor’s
order and facilitates pa-
tient discharge.
12. Presents re- 14. Prepares patient’s bill Billing
ceipt of payment & issues discharge slip clerk
of hospital bill to after the patient has set-
the billing clerk. tled his/ her bill.
City of Cebu 116

HOW TO AVAIL OF DIAGNOSIS AND TREATMENT

OF PULMONARY TUBERCULOSIS
(SPUTUM SMEAR POSITIVE)
DESCRIPTION :This service caters to walk-in and referred TB symp-

tomatic for sputum smear animal bite patients after
assessment of the bite site, to determine the cate-
gory of exposure.
 CONTACT PERSON/S: Dr. Susan T. Adlawan
232-6969
NOTE:
Legend:
City of Cebu 117

1.Go to PHN/PHM’s 1. Registers to the TB 5 mins
table for interview Symptomatics. PHN/PHM
2. Get sputum cups 2. Give 3 sputum cups 2 mins
for sputum collection w/ instructions PHN/PHM
and submit for spu-
tum microscopy
3. Return after 3-5 After 3
days (or as sched- - 5 days
uled) for lab. Result
If smear positive, 3. Assesses and treats 2 mins
4. Proceed to the patients MO
Medical Officer for
physical assessment/
prescription of appro-
priate category of
treatment
5. Go back to PHN/ 4. Registers in the TB 2 mins
PHM for registration registry PHN/PHM
and treatment (TB
registry)
6. Take the first dose 5. Gives the first dose 2 mins
of anti-TB drugs un- of the anti-TB drugs PHN/PHM
der the supervision of
a treatment partner
7. Return daily to HC 6. Instructs patients to 1 min
for 6-8 mos. Until come to the HC daily PHN/PHM
declared cured for the anti-TB drugs
City of Cebu 118

HOW TO AVAIL OF THE SCREENING FOR SEXUALLY

TRANSMITTED INFECTIONS
DESCRIPTION : Individuals practicing high- risk behaviors

(multiple sex partners, unprotected sex with casual
or non- regular partners, sharing of injectable
drugs, unprotected anal sex, presence of STIs, etc.)
are encouraged to undergo HIV counseling and HIV
Antibody Test to assess risk and determine HIV
status.
 CONTACT PERSON/S: Dr. Ilya Tac- an
Ervyl Aballe
233- 0987
 
x LOCATION : STD/ AIDS Detection Unit, Left wing,
City Health Department
 REQUIREMENT/S : none
City of Cebu 119

It will
Wait while Approach
…
1. Go to admission or 1. Assesses the client. Clerk 2
assessment area. mins
2. Proceed to Coun- 2. Counsels to client MO/Nurse/ 5
seling Area for risk and pre-test counsel- midwife mins
assessment and pre- ing
test counseling
3. Get serologic Con- 3. Orders serologic MO/Nurse/ 3
trol. control. midwife mins
4. Proceed to Labora- 4. Extracts blood for Laboratory
tory for blood extrac- examination personnel 5
tion mins
5. Ask schedule for 5. Schedules release Laboratory
the release of result of result personnel 1 min
6.On releasing date: 6. Examines and post
Proceed to Physi- counsels with the re- Medical 5
cian’s Room for post sult of HIV testing Officer mins
counseling and get
result of HIV Testing
7. When your no. is 7. Examines clients for Medical 5
called, go to the ex- speculum examina- Officer mins.
amination Room for tion.
speculum examina-
tion.
City of Cebu 120

HOW TO AVAIL OF DIAGNOSIS, COUNSELING

AND TREATMENT OF SEXUALLY
TRANSMITTED INFECTIONS
DESCRIPTION : This service caters to walk- in and referred clients

with Sexually Transmitted Infection (STI)- related
complaints for diagnosing, counseling and treat-
ment.
 CONTACT PERSON/S: Dr. Ilya Tac- an
233- 0987

x LOCATION : STD/ AIDS Detection Unit, Left wing,
 REQUIREMENTS: none
FEE/S : a. Gram Staining - Php 50.00
b. RPR - Php 120.00
It will
Wait while Approach
…
1. Go to the Admitting 1. Assesses clients
Area for assessment and orders for labo- Clerk 1 min
and possible request ratory test
for laboratory test.
2. Pay to Cashier 2. Receives payment CTO per- 1 min
(window 3) for labora- and issues receipt sonnel
tory test.
City of Cebu 121

It will
Wait while Approach
…
3. Go to Admitting 3. Admits clients. Clerk 1 min
Area.
4. Present receipt & be 4. Receives receipts Clerk 1 min
interviewed. and interviews cli-
ents.
5. Provide information 5. Gathers pertinent Nurse/ 2
for your record. data and records midwife mins
findings
6. 6.
A. For Gram staining: A. Gives slides w/ Nurse 2
6.1 Get slide with priority no. Aide mins
priority number
B. For Serologic Test:
6.1 Undergo pre- B. Counsels clients
test counseling before the test MO/
6.2 Get Serologic Extracts blood for Nurse/
control number examination Midwife
6.3 Go to Labora
tory for Blood
extraction.
7. Stay at the Waiting 7. Segregates results Clerk 2
Area for your number and call clients by mins
to be called priority no.
8. When your number 8. Examines clients MO 5
is called, enter the Ex- through vaginal mins
amination Room for speculum and treats
Speculum examination for any abnormalities
City of Cebu 122

HOW TO AVAIL OF CONTINUITY OUTPATIENT

CLINIC AT CCMC
DESCRIPTION : Provision of follow-up care to patients who

initially sought consultation at the OPD/ER/Eye
and Dental Clinic and return for follow-up visit or
were previously admitted and discharged from
the hospital and were instructed to go to the
OPD for follow-up visit.
 CLIENT/S : Patients who have had previous consultations
or admissions with instructions for follow-up
care.
Dr. Charles A. Cabatana (OPD) 255-7141 loc. 107
Dr. Hermie Segocio (Eye Clinic)255-7141 loc. 121
Dr. Jaime Mercado
x LOCATION : Outpatient Department (OPD),
Eye Clinic, Dental Clinic
 AVAILABILITY : Monday– Friday, 8:00 AM—5:00 PM
 REQUIREMENT/S: Referral slip for follow-up care from attend
ing physician for discharged patients (for previ
ously admitted), hospital issued patient’s iden
tification card
City of Cebu 123

A. For patients 1. Register the OPD: Mr. Carl 5
with hospital iden- patient’s name Niche Dion- min-
tification card or in the patient’s son utes
case number al- registry or log- ER: Ms. Eliza-
ready: book. beth Valles
Present your hospi- 2. Put the patient’s Eye Clinic:
tal issued identifi- hospital identifi- Ms. Evange-
cation card and/or cation card in line Bon-
referral slip issued the box which tuyan
by attending physi- will be used by Dental Clinic:
cian to the registra- the clerk to re- Rubelia Ca-
tion section of the trieve his/her ballero
respective service chart.
area (OPD, Eye 3. Retrieve the
Clinic, Dental Clinic) patient’s chart
B. First time 1. Register the OPD: Santi-

patients: patient’s name aga Bongo 5
Go to the registra- in the patient’s Eye Clinic: min-
tion section of the registry or log- Evangeline utes
respective respec- book. Bontuyan
tive service area 2. Put the patient’s Dental Clinic:
(OPD, ER, Eye hospital identifi- Rubelia Ca-
Clinic, Dental Clinic) cation card in ballero
the box which OPD:
will be used by Mr. Carl
the clerk to re- Niche
trieve his/her Dionson
chart.
3. Retrieve the
patient’s chart
City of Cebu 124

MEDICAL - Certificates
HOW TO GET CERTIFICATE OF ADMISSION
DESCRIPTION : Certificate is issued with utmost accuracy after

discharge from the hospital.
 CLIENT/S : Discharged patients
 CONTACT PERSON/S: Romarica Derodar (Medical Records)
255-7141 loc 124

x LOCATION : Medical Records, CCMC
 REQUIREMENTS: None
1. Proceed to 1. Asks client of the date Cesar 5 min-
Medical Re- of discharge & cause of Cataluna utes
cords section. admission.
2. Present valid 2. Assess patient’s ID and 3 min-
ID or authoriza- authorization letter. utes
tion letter, pa- 3. Retrieves patient’s
tient’s valid ID. chart.
4. Endorses patient’s 2 min-
chart to personnel making utes
the medical record.
3. Get charge 5. Receives patient’s chart 5 min-
slip. and issues charge slip. utes
4. Pay at the 6. Prepares the medical Carleen 5 min-
cashier. certificate. Kimmy utes
5. Present re- 7. Releases medical cer- Bacalla
ceipt & claim tificate & ask client to
certificate. acknowledge receipt.
City of Cebu 125
HOW TO SECURE A MEDICAL CERTIFICATE AT
CITY HEALTH DEPARTMENT
DESCRIPTION :This service allow applicants to secure Medical Cer-

tificates for school requirement and employment.
 CONTACT PERSON/S: Dr. Evelyn Villamor
232-6969
 
x LOCATION : City Health Department
Wait while It will
Approach
Follow these steps… Person-in- take
…
charge… …
1. Inquire and fill out form 1.Gives form and Clerk 3
receive the filled- mins
up form
2. Present x-ray result to x 2. Checks the x-ray Clerk 2
-ray verifier result mins
3. Present the form and 3. Receives the CTO per- 3
pay corresponding fee to form and cash and sonnel mins
cashier’ s window at the issues receipts
ground floor
4. Go back to the environ- 4. Attaches the Clerk 30
mental section and give receipt to the form secs
the form and receipt
5. Proceed to the Medical 5. Assesses, exam- MO 2
Officer for assessment ines and signs mins
and examination medical certificate
City of Cebu 126
HOW TO GET CERTIFICATE OF PHYSICAL

FITNESS OR CURRENT HEALTH STATUS OR
MEDICO– LEGAL CERTIFICATE
DESCRIPTION : Patients are issued certificate of physical fit-

ness for sports, employment, to study, resume
work or current health status (for detainees
prior to their detention) or medico– legal certifi-
cate for medico– legal cases after they have
been examined by the doctor.
 CLIENT/S : Outpatients (OPD, Eye clinic, Dental Clinic)
Dr. Charles A. Cabatana
(OPD) 255-7141 loc. 107
Dr. Hermie Segocio
(Eye Clinic) 255-7141 loc. 121
Dr. Jaime Mercado
x
 LOCATION : Outpatient Department (OPD),
Emergency Room (ER), Eye Clinic, Dental Clinic
 DURATION OF THE SERVICE: Depends on the condition of the
patient or client/ submission of requirements
REQUIREMENT/S : none
FEE/S : Medical Certificate Fee
For employment—Php 30.00
For non– employment—Php 20.00
City of Cebu 127

1. Go to the reg- 1. Registers the pa- OPD: Carl 5
istration section. tient’s name in the Niche Dionson min-
patient’s registry or Eye Clinic: utes
logbook. Evangeline
2. Issues hospital identi- Bontuyan
fication card to the Dental Clinic:
patient. Rubelia Cabal-
3. Fills up patient’s lero
chart.
2. Submit self for 4. Takes the patient’s OPD: Staff 10
taking of vital vital signs and record Nurse as- min-
signs (BP, HR, RR, them on the patient’s signed in the utes
Temperature) chart. different con-
when your name sultation cubi-
is called. cles.
3. Go to the re- 5. Evaluates the pa- Junior Con- De-
spective consul- tient’s condition by sultant/ Resi- pends
tation section in asking questions re- dent Physician on the
the OPD, Eye garding patient’s health pa-
Clinic, Dental status & conducts tient’s
Clinic as your physical examination, condi-
name is called or submits patient for tion/
it is your turn for laboratory work– up if illness
physical examina- necessary and deter-
tion. mines health status of
the detainee.
6. Determines fitness of
patient to engage in
sports, for employ-
ment, studies or re-
sume work after having
been sick.
City of Cebu 128
Follow these Wait while Per- Approach … It will

steps… son-in-charge… take…
4. Request the 6. Instructs pa- Junior Consult-
doctor to issue tient to bring his/ ant/ Resident
medical certifi- her chart to the Physician
cate/ medico OPD/Eye/ Dental
legal certificate. clinic clerk for
issuance of medi-
cal/ medico legal
certificate as or-
dered and claim
the certificate
from the clerk.
5. Pay to the 7. Issues charge Clerk
cashier. slip.
6. Present re- 8. Prepares and OPD: Relita

ceipt, follow up/ releases the cer- Liwag 30
claim certificate tificate to the Eye Clinic: minutes
from the clerk. patient and asks Evangeline per
the patient to Bontuyan patient
acknowledge the Dental Clinic:
certificate re- Rubelia Cabal-
leased by signing lero
on the logbook.
City of Cebu 129

HOW TO GET CERTIFICATE OF CONFINEMENT
DESCRIPTION : Certificates are issued with utmost accuracy
upon valid request by patients during confine-
ment.
 CLIENT/S : Admitted patients of CCMC
 CONTACT PERSON/S: Romarica Derodar (Medical Records)
255-7141 loc 124
x LOCATION : Medical Records, CCMC
 REQUIREMENT/S: None
1. Ask request 1. Gives request form and Medical Re- 5
form for Certifi- tells the client to ask cords– Car- min-
cate of Confine- the Nurse– in charge to leen Kimmy utes
ment. fill up the request form. Bacalla
2. Brings the 2. Fills up the request Nurse-in 5 min-
request form form. charge utes
the nurse in
charge.
3. Go back to 3. Issues charge slip and 15
Medical Record prepares certificate of min-
with the filled confinement. Carleen utes/
out form. Kimmy client
4. Pay to the 4. Releases the certificate Bacalla 5 min-
cashier and upon presentation of re- utes
present receipt ceipt and ask client to
to clerk. acknowledge released by
signing logbook.
City of Cebu 130
HOW TO GET A HEALTH CARD FOR NIGHT ES-

TABLISHMENT ENTERTAINERS
DESCRIPTION : Clients’ Health cards are updated weekly after STI

screening and treatment , if found positive for STI .
 CLIENT/S : Night/ recreational establishment entertainers,
masseuses/ masseurs of Cebu City
 CONTACT PERSON/S: Liliosa Batiancila ; 233- 0987
x LOCATION : STD/ AIDS Detection Unit, Left wing,
 DURATION OF THE SERVICE: 2 hours & 33 minutes
 REQUIREMENTS:
a. 3 copies of recent 2x2 picture (colored or black
and white)
b. Chest X-ray result with big film
c. Residence certificate
d. Birth Certificate (for 18-25 years old)
FEE/S : 25.00 receipt (Php 10.00 for Health Card and Php
15.00 for Gram staining)
City of Cebu 131

1. Submit require- 1. Checks for com- clerk 3 mins
ments to clerk pleteness of docu-
ments
2. Wait. 2. Types in pertinent clerk 5 mins
data in health card &
gives it to the patient
3. Proceed to admit- 3. Receives filled up 12 mins
ting section and health card and gives clerk
hands in health card to client glass slides
&wait for the no. to w/ nos.
be called
4. Proceed to exam- 4. Does pelvic exam PHM/PHN 3 mins
ining room as pa- and collects specimen
tients number is for gram staining
called.
5.waits for laboratory 5. Submits specimen Nurse 2 hrs
official result to the laboratory for attendant
examination labora-
tory hands in to STD
section the official
results. Doctor inter-
prets lab results .Logs
in positive results in
log book. Patient is
called for treatment.
6. Proceed to the 6. Prescribes and MO 10 min
doctor’s room. gives health education
to client. Informs cli-
ent of follow up
visit .Gives to client
health card.
City of Cebu 132

PUBLIC SERVICES
P
UBLIC SERVICES
City of Cebu 133

HOW TO REQUEST FOR TRIMMNG OF TREES
PUBLIC SERVICES
DESCRIPTION :This service is offered once trees or plants in pub-
lic areas are hazardous to the general public. This
is under the mandates of Presidential Decree 953.
 CLIENT/S : Constituents having problem with trees in
center island and sidewalk
 CONTACT PERSON/S: Mary Grace V. Teoxon; (032) 256-2170
 
x LOCATION : Park and Playground Commission
Plaza Independencia, Cebu City
 DURATION OF THE SERVICE: —
 REQUIREMENT/S:
Letter request from the concerned individual.
However, request may be done through phone call
especially when it needs immediate action or the
safety of the public is at risk.
Follow these steps… Wait while Person Approach It will
-in-charge… … take…
1. Submit request let- 1.Receive request Janet G. 5 min-
ter to office letter from client Libarios utes
2. Coordinate with 2. Schedule date of 5 min-
Parks trimming in inspection. Inspec- utes
charge as to the sched- tion schedule
ule of inspection every Wednesday.
3. Accompany in- 3. Inspect location Manolito Within
charge to the location of trimming. Briones one week
during the inspection.
4. Be at the location, 4. Trim trees 4 hours
while the trimming is to several
done. days
City of Cebu 134
HOW TO REQUEST FOR BALLOUT OF TREES
DESCRIPTION : This service is offered to constituents and/or

PUBLIC SERVICES
establishments whose tree obstructs their pas-

sageway and /or has hampered their establish-
ment. Cutting of trees is mandated under Presi-
dential Decree 953
 CLIENT/S : Constituents who have concern on trees that
obstructs their passageway
 CONTACT PERSON/S: Mary Grace V. Teoxon; 256-2170
x LOCATION : Park and Playground Commission
Plaza Independencia, Cebu City
 REQUIREMENTS: Letter request with attached picture and
site development plan.
1. Submit request 1. Receives the letter
letter to Parks and from the client 2 min-
Playground Commis- utes
sion office Janet G.
2. Attend Parks and 2. Includes request in Libarios 5 min-
Playgrounds Com- the agenda of the utes
mission meeting Parks and Play-
held every 2nd and grounds Commission
4th Monday of the meeting held every
Month. 2nd and 4th Monday
of the Month.
City of Cebu 135

HOW TO REQUEST FOR TENTS & STAGES
PUBLIC SERVICES
DESCRIPTION :This service provides tents to any requesting Cebu
City constituents.
Abellanosa’s Office- for request
April Mae Pungase
256-3148/ 412-2834
BMS- for delivery of tents & stages
Andress Esparaguera
Danilo Caracena
256- 2699/ 412- 1942
x LOCATION :
(1) Councilor Abellanosa’s Office
2nd Floor, Legislative Building
Cebu City Hall
(2) Building Maintenance Services (BMS),
Old San Miguel Bodega, MC Briones St.,
Cebu City
 REQUIREMENT/S:
Request Letter addressed to
Hon. Rodrigo Abellanosa; stating:
a. Location for delivery & installation of tents/
stage
b. Number of tents
c. Duration of usage (date to install & pull-out)
d. Contact person
e. Contact number
City of Cebu 136
PUBLIC SERVICES

1. Submit request 1. Calls BMS for
letter to confirmation as to
Councilor availability of tent/
5 minutes
Abellanosa’s Office stage.
2. Provides
“request form”.
April Mae
2. Fill up the 3. Verifies the duly
Pungase,
“request form” and filled out form.
Abel-
submit form 4. Forwards form to
lanosa’s
Councilor Abel-
Office
lanosa for signa- 10 min-
ture. utes
5. Gives approved
form & advises cli-
ent to proceed to
BMS.
3. Proceed to BMS 6. Receives and
with the approved assesses request. 10 min-
John Paul
form and request 7. Logs request. utes
Gelasque/
letter.
4. Follow up 8. Answers inquiry.
Wesley
through phone 2
Santos- 5 minutes
days before date of
Ynigo
use.
BMS
5. Wait for the deliv- 9. Delivers and sets
ery of tents/stage. up the tent/ stage.
NOTE:
Request should be at least a week
before the event.
City of Cebu 137

HOW TO REQUEST FOR BUS & MULTICAB
PUBLIC SERVICES
DESCRIPTION :This service provides aircon or non– aircon kaoshi-
ung bus. Aircon buses may be used for field trips/
tours and Non- Aircon buses for burials and beach
outing.
 CLIENT/S : General Public; Priority: Cebu City Residents
Non Aircon Buses –Rodrigo Abellanosa’s Office
April Mae Pungase
256-3148/ 412-2834
Aircon buses & Multicabs— Augustus Pe’s Office
Hazel Bacol
253-3213/256-1484
 
x LOCATION :
(1) Councilor Abellanosa’s Office
2nd Floor, Legislative Building
Cebu City Hall
(2) Councilor Pe’s Office
3rd Floor, Legislative Building
Cebu City Hall
 REQUIREMENTS:
Request Letter to concerned councilors stating:
a. Contact person & number
b. Pick up time & place
FEE/S: Aircon bus rental – P5,000
Non- Aircon bus – P1, 400- Monday to Friday
1, 700.00 - for Sundays & Holidays
City of Cebu 138

PUBLIC SERVICES
Wait while
Follow these Approach It will
Person-in-
steps… … take…
charge…
1. Submit request 1. Checks availabil-
letter to concerned ity of vehicle.
April Pun-
Councilor’s office. 2. Logs request in
gase 2 minutes
the logbook.
(Abellanosa’
3. Provides request
s office)
form.
2. Fill up the 3. Verifies the duly
Hazel Bacol/
“request form” and filled out form.
Esther
submit form. 4. Forwards form
Concha 1 minutes
to Councilor Abel-
(Pe’s office)
lanosa for signa-
ture.
4. Follow up 5. Answers inquiry.
through phone 2 6. Makes a sum-
days before date of mary report of the
use. request & for-
1 minutes
wards the same to
the dispatching
office located at
SRP.
5. Wait for actual 7. Proceed to the
date of use. location for pick 3 minutes
up.
NOTE:
Jurisdiction : within Carcar (South) to
Danao (North) only
City of Cebu 139

HOW TO REQUEST FOR PORTABLE TOILET
PUBLIC SERVICES
DESCRIPTION : This service caters to delivery of clean portable
toilets to all requisitioners within the city limit.
 CLIENT/S : General Public—Cebu City
Randy Navarro
256-1911
x LOCATION : Department of Public Services (DPS)
Portable Toilet Services
2nd Floor Ramos Public Market Building
Brgy. Cogon, Ramos, Cebu City
3days & 15 minutes
 REQUIREMENTS:
Request letter addressed to:
Tomas R. Osmeña
City Mayor
Request letter should contain:
a. name of the person requesting
b. complete address
c. contact number
d. Sketch
e. Event / Activity
FEE/S : 500.00 per unit/ day
City of Cebu 140

PUBLIC SERVICES
1. Submit a letter of 1. Receives and as-

request to the Mayor’s sesses request letter. Mirasol/ 5 min-
office– CityHall. Marites utes
2. Make a follow-up 2. Informs the client Receiving 2 days
call at Mayor's Office of the result of the Clerk @ from
to check whether or request. Mayor’s sub-
not the letter is ap- 3. Forwards ap- Office mission
proved. proved request to of let-
DPS. ter
3. Call DPS to check 4. Informs the ap-
whether the approved proval of the request. Randy 5 min-
letter of request is Navarro utes
forwarded to their
office.
4. Proceed to DPS of- 5. Signs collection
fice to secure collec- slip.
tion slip. 6. Assesses pay-
ments.
5. Pay the certain 7. Issues Official CTO
amount stipulated in Receipt (OR). Cashier,
the collection slip at Ground
Floor
CTO at Cebu City Hall.
6. Photocopy OR and 8. Files photocopied 5 min-
present original OR to OR and get important utes
DPS details of the use. Randy
7. Follow up request 9. Answers the Navarro 2 min-
through telephone call query. utes
2 days before date of
use.
8. Wait for the deliv- 10. Delivers the Perpetuo 1 day
ery. number of units. Mag- before
dadaro the use
City of Cebu 141
HOW TO REQUEST FOR DRAINAGE MAINTENANCE
PUBLIC SERVICES
DESCRIPTION: This service attends to an immediate repair of an
existing minor drainage structures in a public area
and attends to desilting works to avoid clog– up &
allow free flow of waste water.
 CLIENT/S: Cebu City Constituents
Engr. Jesielyn A. Toribio, Division Head
Engr. Juanito Pua, Jr., Section Head
253– 4091
xLOCATION: 3rd floor, Yutivo Building
Drainage and Flood Control Section
Department of Engineering & Public Works (DEPW)
Cebu City
 DURATION OF THE SERVICE: 3 working days & 40 minutes
 REQUIREMENTS:
Request Letter addressed to
Engr. Nicomedes S. Leonor, Jr.
OIC/ City Engineer
stating:
a. Exact address and attach a sketch plan
b. Specific request: either repair or desilting
c. Complete name of requesting party and
contact number.
City of Cebu 142

It will
Wait while Approach
PUBLIC SERVICES

Person-in-charge… … …
1. Submit request 1. Reviews request let-
letter to DEPW ter and attachment. Aniceta
Office 30
2. Forwards request Perez,
min-
letter to City Engineer Receiving
utes
for assignment to con- Clerk
cerned Division Head.
3. Receives request Dedia S.
10
letter and forwards it to Orellano,
Division Head. Drainage
min-
Mainte-
utes
nance Staff
4. Assigns work force Jesielyn A.
to act on request. Toribio, 8
Division hours
Head
2. Follow up request 5. Coordinates for
Dedia S. 8
for schedule of re- schedule.
Orellano hours
pair/ desilting.
3. On the scheduled 6. Conducts repair or
date, be at the des- desilting of drainage. DESILTING:
ignated area to Aquiles P.
guide the Drainage Barame;
Maintenance Angelito B.
Personnel. Matarlo; 8
7. Gives assignment et.al hours
sheet for client’s signa-
ture. REPAIR:
4. Sign assignment Jose Ivan C.
sheet after the work Larosa
is completed.
City of Cebu 143

HOW TO REQUEST FOR ROAD MAINTENANCE
PUBLIC SERVICES
DESCRIPTION : This service attends to an immediate repair and
maintenance of public roads in Cebu City. It covers:
a. Asphalting of City Streets
b. Maintenance of Mountain Barangay Gravel roads
c. Opening of Mountain Barangay Gravel Roads
d. Asphalting of Newly Opened City & Mountain
Barangay Roads
Apollo P. Dante
General Foreman
253– 4404
 
x LOCATION : 3rd floor, Yutivo Building
Department of Engineering & Public Works
(DEPW), Cebu City
 REQUIREMENT/S:
Request Letter addressed to:
Mayor Tomas R. Osmeña
City Mayor
Through: Engr. Nicomedes S. Leonor
City Engineer ;
stating:
a. Exact address with sketch plan
b. Complete name of requesting party
and contact number.
City of Cebu 144

PUBLIC SERVICES

1. Submit request 1. Reviews request let-
letter to DEPW ter and attachment. Aniceta
Office 30
2. Forwards request Perez,
min-
letter to City Engineer Receiving
utes
for assignment to con- Clerk
cerned Section Head.
3. Assigns capataz for Apollo
inspection. Dante, 10 min-
Section utes
Head
2. Follow up re- 4. Coordinates with
Raul L.
quest for schedule client for schedule.
Durang- 8 hours
of repair/ asphalt-
parang
ing.
3. On the scheduled 5. Conducts repair or
date, be at the des- asphalting.
Capataz
ignated area to
and
guide the Mainte-
laborers
nance
Personnel.
8 hours
6. Gives assignment
sheet for client’s signa-
Raul L.
ture.
Durang-
4. Sign assignment
parang
sheet after the
work is completed.
City of Cebu 145

HOW TO REQUEST FOR DELIVERY OF POTABLE WATER
PUBLIC SERVICES
DESCRIPTION : This service caters to delivery of clean water to
different mountain barangays with no source of
potable water.
 CLIENT/S : General Public– Mountain Barangays
Engr. Rufina A. Adlawan
412-0617
 
x LOCATION : Department of Public Services (DPS)
Water Services Division
 REQUIREMENT/S:
Request letter addressed:
Tomas R. Osmeña
City Mayor
b. complete address
c. contact number
d. sketch
FEE : Php 10 per drum
City of Cebu 146

PUBLIC SERVICES

charge…
1. Submit re- 1. Receives and
quest letter to assesses request
Mayor’s office. letter. 5 minutes
Mirasol/
Marites
2. Make a fol- 2. Informs the Receiving Clerk
low-up call at client of the re- @ Mayor’s 2 days
the Mayor's sult of the re- Office from sub-
Office to check quest. mission of
whether or not 3. Forwards request
the letter is ap- approved re- letter
proved. quest to DPS.
3. Call DPS to 4. Inspects the
check whether area to check Danilo Catalya
the approved accessibility of & Seleuco Rita 3 hours
letter of request the water tanker
is forwarded to trucks.
their office.
4. Call DPS for 5. Approves & Roy Seno & 2 minutes
the schedule of schedules re- Adelaida Carpio
delivery. quest.
5. Wait for the 6. Dispatches 3 days af-
delivery on the the drivers for Danilo Catalya ter the
scheduled date. delivery of water request
to area. received
6. Make pay- 7. Asks pay-
ments per drum ments from the Water Tank 3 minutes
requested. client & issues Drivers
official receipt.
City of Cebu 147

HOW TO REQUEST FOR REPAIR OF
PUBLIC SERVICES
WATER SUPPLY FACILITIES
DESCRIPTION : This service ensures that all public non– functional

or defective water supply facilities be repaired.
Engr. Rufina A. Adlawan
412-0617

x LOCATION : Department of Public Services (DPS)
DURATION OF THE SERVICE: 3 days & 2 hours
 REQUIREMENT/S:
Request letter addressed:
Dionisio Gualiza
Department Head
Department of Public Services (DPS)
b. complete address
c. contact number
d. sketch
City of Cebu 148

PUBLIC SERVICES

steps… Person-in- Approach … take…
charge…
1. Submit re- 1. Receives,
quest letter to records and Roy Seno
the Artesian assesses request 2 minutes
letter. Adelaida Carpio
Wells Services
Division at DPS
office.
2. Make a fol- 2. Schedules

low-up call for the repair & Rufina A.
schedule of re- make job order Adlawan
pair to plumbers. 3 days from
submission
3. Wait for DPS 3. Dispatches of request
– Plumbers the plumbers letter
team to go to team with the
tools and mate-
site for inspec-
rials for the re-
tion and repair pair. DPS Plumbers
of water supply Team
facilities.
4. Repairs the 2 hours
damaged facili-
ties.
City of Cebu 149

HOW TO REQUEST FOR A CONSTRUCTION OF
WATER SUPPLY FACILITIES
DESCRIPTION : This service ensures a regular supply of potable
PUBLIC SERVICES
water to the urban poor and mountain barangays.
 CLIENT/S : General Public– urban poor &
mountain barangays
Engr. Rufina A. Adlawan; 412-0617

x LOCATION : Department of Public Services (DPS)
DURATION OF THE SERVICE: 4– 6 months
 REQUIREMENT/S:
a. Request letter addressed:
Dionisio Gualiza, DPS Department Head
b. Sketch of the location of the project
c. Photocopy of Land Title or the Tax Declaration of
the lot donor
d. Deed of Donation– 16 sq. meters of lot signed be-
tween the lot donor & City Mayor.
e. Barangay Resolution
f. Names & signatures of the 25 household members
benefited
1. Submit request let- 1. Receives & assesses Adelaida 2
ter to DPS office. request letter. Carpio mins
2. Follow-up for sched- 2. Informs the client Roy Seno 3
ule of inspection. of the schedule. mins
City of Cebu 150
PUBLIC SERVICES

charge…
3. Have your proposed 3. Conducts in- 1-3 days
construction location spection & gathers after
inspected by the Divi- data for the prepa- submis-
ration of POWE. Rufina sion of
sion Head or Plumbers.
Adlawan, letter.
4. Submit the rest of the 4. Examine the Division 10 min-
requirements to the requirements. Head utes
division Head.
5. Call DPS office to 5. Informs the
check if the subsequent client of the up-
steps are done: date of the proc-
essing of docu- Ronnie
a. Approval of POWE
ments. Bering,
b. Funding Follow–
c. Processing of Pur- upper 4– 6
chase Request (PR) months
d. Bidding of materials
e. Approved Awards
Resolution.
6. Wait for the construc- 6. Withdraws the
tion personnel to bring materials needed
the construction materi- for the construc- Construc-
tion and bring to tion per-
als to the site.
site. sonnel/ 2 days
7. Wait until a final in- 7. Conducts in- Plumber
spection is done. spection. Team
8. Completed project 8. Facilitates turn
will be turnover, ac- – over.
cepted by the barangay
captain & City Mayor
City of Cebu 151
HOW TO REQUEST FOR REPAIR & INSTALLATION
PUBLIC SERVICES
OF CEBU CITY LIGHTS
DESCRIPTION : This service ensures that all streetlights within

Cebu City are in good condition and identified de-
fective lamps are acted promptly.
 CLIENT/S : General Public—Cebu City
Engr. Arnel B. Cal, Joel Biton, Cilu– Joel Ouano
256-1911
x
 LOCATION : Department of Public Services (DPS)
DURATION OF THE SERVICE:
2 weeks after inspection—new installation
2 working days– repair and replacement
 REQUIREMENT/S:
Request letter addressed & approved by:
Dionisio Gualiza, DPS Department Head
b. complete address
c. contact number
d. sketch of the exa t VECO post
e. Post Number
City of Cebu 152


steps… Person-in- Approach … take…
charge…
1. Submit re- 1.Receives and
quest letter to assess request Ruth Macapas 1 minute
DPS office & fill letter.
2.Gives request Ma. Luisa
out request
form. Gabutan
form. 3.Logs the re-
quest.
2. Make a 4. Informs of Engr. Arnel Cal

follow-up call the schedule for
for schedule of inspection. Engr. Joel Biton
inspection. 2 days or 2
weeks from
submission
3. Wait for DPS 5. Dispatches
of request
team to conduct the team. DPS Team:
letter
inspection
Jose Abelgas
4. After inspec- 6. Conducts Cornelio Jaca 20 minutes/
tion, sign the inspection/ re- Marcelino per post
accomplishment pair. Cortes
7. Hands out
report based on
accomplishment
the finding of report to client.
the team.
City of Cebu 153

ORIENTATION & TRAINING
O RIENTATION & TRAINING
City of Cebu 154

HOW TO AVAIL OF AN ORIENTATION OF

MODERN FAMILY PLANNING METHODS
DESCRIPTION :This service provides Family planning methods
that are safe, effective, accessible and legally ac-
ceptable to eligible clients in order to prevent or
control pregnancy and spacing of childbirth.
 CONTACT PERSON/S: Bernardita G. Pongan; 232-5731
AVAILABILITY : Monday – Friday, 8:00 AM- 5: 00 PM
Saturday 8:00 -1:00PM
It will
Wait while Approach
…
1. Proceed to Registra- 1. Interviews client MO/ 5
tion fro an interview. using the FP form 1. PHN/PHM mins
2. Submit for vital 2. Gets the weight, 3
signs. pulse rate & B/P re- BHW mins.
cords in the FP Form 1
3. Proceed to admis- 3. Counsels, examines MO, PHN, 7
sion area for registra- & records in the FP PHM mins
tion and examination. Form 1.
4. Choose method 4. Provides the method 10
after proper assess- chosen after assess- MO, PHN, mins.
ment. ment. PHM
5 .Listens to instruc- 5. Gives instructions 2
tions given on how to how to use the method MO, PHN, mins
use the method. and the next scheduled PHM
date of visit.
City of Cebu 155
HOW TO AVAIL OF MARRIAGE COUNSELING TO
COUPLES APPLYING FOR MARRIAGE LICENSE
TAXES
DESCRIPTION : This provides counseling sessions to the cou-
ples applying for marriage licenses for them to
be more prepared, responsible and aware of
living a marriage life.
 CLIENT/S : Couples applying for Marriage license
 CONTACT PERSON/S: Lydia Lorete, Social Worker

262-5163 / 262-9350 / 261-6408
x LOCATION : Department of Social Welfare and Services

Katipunan, Labangon, Cebu City; and
City Health Department (CHD)
 AVAILABILITY : Monday to Friday

8:00 Am to 5:00 PM
 REQUIREMENT/S:
Admission Slip from City Health Dept. (CHD)
City of Cebu 156


charge…
1. Proceed to 1. Gives Admission CHD
CHD to get Ad- Slip. personnel
mission Slip.
2. Submits the 2. Receives the Five (5)
requirements. requirements/ Minutes
gives application SWA/
form and question- Lydia Lorete
naire.
3. Fills-up Appli- Thirty (30)
cation form and Minutes
answer the ques-
tionnaire.
4. Submits duly 3. Receives/ Re- SWA/
filled-up applica- views filled-up ap- Lydia Lorete
tion and ques- plication form ang
tionnaire. questionnaire sub-
mitted.
5. Attend PMC 4. Conduct PMC One (1)
session as sched- session. day
uled every
Wednesday and
Friday.
4. Sign the PMC Trained Five (5)
Certificate. Marriage Minutes
Counselors of
6. Receives PMC 5. Release of PMC Five (5)
DSWS and
Certificate. certificate Minutes
CHD
City of Cebu 157

HOW TO ENROLL FOR TECHNICAL-VOCATIONAL
EDUCATION AND TRAINING PROGRAMS AT DMPD
DESCRIPTION :This service offers 3-6 months technical vocational

courses such as:Industrial Trade, Information & Com-
munication Technology, Vocational Technical Trade,
Garments Trade, Food Trade and Simple Technology.
 CLIENT/S : Cebu City Residents
 CONTACT PERSON/S: Noel G. Enriquez; 254- 9212
 AVAILABILITY: Enrollment: Monday – Friday, 8:00 AM- 5: 00 PM
Class Schedule: Semi- annual – for Industrial
(except for plumbing), Quarterly- other courses
 DURATION OF THE SERVICE: Maximum of 1 hour & 45 minutes
 REQUIREMENT/S:
a. Biodata/resume
b. Birth Certificate
c. Voter’s ID/Voter’s Affidavit/Voter’s Certification
d. Health Certificate (for culinary arts only)
e. 1x1 ID Picture (2 pcs.)
f. White folder with plastic envelope and fastener
1. Visit DMDP to sub- 1. Admin Officer Noel G. 4 min-

mit requirements. receives and evalu- Enriquez utes
2. Wait while the staff ates the require-
evaluates your requirements.
ments.
City of Cebu 158

3. Take the exam. 2. Conducts exami- 1 hour & 30
nation to the appli- minutes-
cant. technical
courses
30 minutes -
vocational
courses
4. Wait while the 3. Checks the ex- 2 minutes
staff checks your amination papers.
test paper.
5. Get passed slip 4. Issues pass slip to Virginia 1 minute
from the examina- examinees who Q.
tion in-charge. passed the exam. Cabezas;
6. Proceed to the 5. Informs applicant Admin 1 minute
enrollment officer. to proceed to the Officer
enrollment officer.
7. Fill up the Man- 6. Gives Manpower 5 minutes
power Profile Profile Form.
Form .
8. Enroll. 7. Enrolls the stu- Noel G. 2 minutes
dent-applicant. Enriquez,
9. Wait until the 8. Issues Admission Enroll- 1 minute
enrollment Officer slip with class ment
gives you the ad- schedule to student- Officer
mission slip and applicant.
the class schedule.
10. Report to class 1 minute
according to the
class schedule
given.
City of Cebu 159

TAXES
T AXES
City of Cebu 160

HOW TO GET COMMMUNITY TAX CERTIFICATE
(CTC/CEDULA)
DESCRIPTION :This service is to tax every inhabitant 18 years old
and above, as well as every partnership, corporation,
TAXES
and association.
A community tax certificate/ cedula is given to those
who have paid their community taxes. The commu-
nity tax shall accrue on the first day of January each
year, which shall be paid not later than the last day
of February each year.
 CLIENT/S : Cebu City constituents
Esterlita Garrido – Division Chief
412-0000 loc. 130
 
x LOCATION : Ground floor, Cash Receipts Division
City Treasurer’s Office, Executive building
 REQUIREMENTS: Duly filled-out application form (from the
guard- entrance)

1. Ask for application 1. Designated col- Less
form and fill out. lector assesses the Collectors/ than a
2. . Submit the filled taxes due for the Cashiers minute
out application form cedula. assigned in
to the collector. Windows
2. Designated col- 19, 20, 21, 10 min-
3. Pay the amount
lector issues the 22, 23 utes
due to the collector.
cedula to the client.
4. Claim your CTC.
City of Cebu 161
HOW TO GET REAL PROPERTY TAX (RPT) CLEARANCE
DESCRIPTION : Tax clearances are issued to taxpayers as proof of
complete real property tax payment or to effect
that all taxes up to the current year are fully paid as
stipulated by the said law.
TAXES
 CLIENT/S : Cebu City constituents
 CONTACT PERSON/S: Julieta P. Cuenca (Acting Division Chief)
412-0000 loc. 127
x LOCATION : Ground floor / Real Property Tax Division
City Treasurer’s Office, Executive building
 REQUIREMENTS:
1. Letter of Request
2. Tax Declaration Number
3. Tax Payment Verification Sheet (TPVS) print-out
1. Submit the letter 1. Prints the TPVS of Francisco
requesting tax clear- the real property. Sarona Less
ance to the clerk of than a
the Tax Clearance Nicasio Tan minute
Section.
2. Acquire the TPVS 5
print-outs of the real min-
property. utes
3. Have the status of 2. Verifiers check Cresenciano 10
your property con- the status of pay- Landiza, min-
firmed by the verifiers ments of the real Hector Le- utes
in the Tax Clearance property and print piten,
Section. the billing for the Quirico
unpaid balances. Ocampo
City of Cebu 162
4. Request for the tax 3. Verifiers check Lydia Ley-
bill from the Billing the status of pay- son 10
Section (if applicable). ments of the real minutes
property and print
TAXES
the billing for the

unpaid balances.
5. Pay the cashier the 4. Issues the Offi- Designated
certification fee and/ cial Receipt for the Collector 5
or the remaining tax payments made minutes
balances (if applica-
ble). Windows with
“Miscellaneous Pay-
ment Only”; (RPT)
payments: Windows
10, 11 & 12
6. Submit the Official 5. Checks the offi- Cresen-
Receipt of the pay- cial receipt and ciano Lan- 3
ment/s made to the other supporting diza minutes
verifier. documents (if Hector
needed) for the Lepiten
printing of the cer- Quirico
tificate. Ocampo
7. Wait while the en- 6. Checks the offi- Assigned
coder prepares the cial receipt and Encoders 15
Tax Clearance. other supporting minutes
documents (if
needed) for the
printing of the cer-
tificate.
8. Receive your Tax 7. Clerk releases Florida Less
Clearance from the the approved clear- Falcon than a
Clerk in the Tax Clear- ance to the client. minute
ance Section.
City of Cebu 163

HOW TO SECURE TAX DECLARATION
DESCRIPTION :Issuance of tax declaration for newly declared prop-

erties or for transfer of ownership.
TAXES
 CONTACT PERSON/S: Wilhelma Borgonia
253-1099 / 412-0000 loc. 303
 DURATION OF THE SERVICE: 6 working days
 REQUIREMENT/S :
Properties declared for the first time
1. Completely filled out Real Property Assessment Request
Form
2. Certificate of Occupancy or Building Permit
3. Tax Declaration of the land
4. Latest Tax Clearance Certificate of the land
5. Certificate of house ownership form the Brgy.
6. Affidavit of legal heirs with lot consent (if dead)
For Transfer of Ownership
1. Completely filled out Real Property Assessment Request
Form
2. Certification Authorizing Registration (CAR) from BIR
3. Deed of Sale / Certification of sale/Affidavit of consolida-
tion
4. Transfer Certificate of Title/Original Certificate of Title
5. Transfer Tax receipt from City Treasurer’s Office
6. Tax declaration of the land and latest Tax clearance Cer-
tificate of land
FEE/S : Php 5,000.00– Registration Fee
City of Cebu 164
1. Submit require- 1. Receives and Wilhelma 10 mins
ments checks the complete- C. Bogonia
TAXES
ness of supporting (Facilita-

documents, records tor)
the transaction in the
2. Arrange for date logbook and forwards 10 mins
and time of inspec- the transaction to the District in
tion. DIC.. charge
3. Guide the Tax 2. DIC schedules in- (DIC) and
Mapper and DIC to spection. Tax Map-
the inspection site. per
3. DIC and TM con-
ducts inspection.
DIC and
4. DIC prepares field 45 min-
Tax Map-
appraisal assessment utes
per
sheet(FAAS), then for- depend-
ward FAAS to Tax Map- ing on
per. location
5. Tax Mapper up-
dates Tax Mapping 3-5
control roll, then for- Working
Jeannie
wards FAAS to GIS days
Ann P.
6. GIS clerk updates Soco or
record Juanita V.
7. Computer section Valdez
encodes data and (Releasing
prints TD Clerk
8. TD is submitted to 5 mins
signatories (DIC, Tax
Mapping Head and City
Assessor.
City of Cebu 165
SENIOR CITIZENS
S ENIOR CITIZENS
City of Cebu 166

HOW TO GET SENIOR CITIZEN’S IDENTIFICATION
SENIOR CITIZENS
CARD (ID)
DESCRIPTION :The service is available to all senior citizens of Cebu

City only. The objective is to provide the senior citi-
zen with a nationally uniform identification card to
avail the legally mandated privileges. The end re-
sult of the service is to have an actual list of regis-
tered senior citizens of Cebu City . This service is
mandated under R.A. 9257 of the “Expanded Senior
citizen Act of 2003.
 CLIENT/S : All Senior Citizens of Cebu City
 CONTACT PERSON/S: Sarah Ponteras, Ecisila Mansueto,
Noel Cabezas, Richard Figues
256—3148/ 412– 2834
 
x LOCATION : Office for Senior Citizens’ Affairs (OSCA)
temporarily located at 2/F, Rm. 2-1,
Legislative Building , City Hall, Cebu City
 AVAILABILITY : Monday- Friday; 8:00 AM- 5:00 PM
 DURATION OF THE SERVICE: 2 weeks, 4 minutes & 40 seconds
 REQUIREMENT/S:
 2 pcs. 1x1 picture
 cedula number, and
 photocopy of any proof of birth
(i.e. birth certificate baptismal certificate,
driver’s license , passport, postal I.D. ,
voter’s certification, etc.).
FEE/S : None for New application
Php 100– for replacement/ lost ID
City of Cebu 167

SENIOR CITIZENS
Follow these Wait while… Approach It will take…
steps… …
1. Get applica- 1. The OSCA personnel 5 sec.onds
tion form for provides an application Sarah
ID. form to the applicant Ponteras,
and advises him/her to Ecisila
attach the needed re- Man-
quirements. sueto,
2. Fill up the 2. The OSCA personnel Noel Ca- One (1)
application verifies and reviews bezas, Minute
form & attach the application form Richard
all the require- and the attached re- Figues
ments , and quirements.
submit it.
3. The senior 3. The OSCA personnel
citizen waits verifies in the com- One (1)
while the OSCA puter if the applicant / Minute
ID is prepared. senor citizen has been
issued with a senior
citizens identification
(ID) card.
4. The OSCA personnel
keeps the application Fifteen (15)
form and the attach- seconds
ment s in the file.
5. The OSCA person- One (1)
nel prepares the ID Minute
and typed all necessary
information in the ID
card.
City of Cebu 168

steps… …
SENIOR CITIZENS
6. The OSCA personnel Five (5)

gives the duly pre- sec.onds
pared ID to the appli-
cant senior citizen for
his / her signature Sarah
4. Sign the ID 7. The OSCA personnel Ponteras,
and give it back advises the applicant Five (5)
to OSCA per- senior citizen to come Ecisila seconds
sonnel for back after two (2) Man-
OSCA Head and weeks to get the duly sueto,
the City issued ID.
Mayor’s signa- Noel
tures. Cabezas,
8. OSCA Head signs the Five (5)
identification card. seconds
9. The OSCA personnel Richard
forwards the ID to the Figues Three (3)
office of the City minutes
Mayor for his signa-
ture.
10. The City Mayor Five (5)
signs the identification seconds
card and returns it
back to the OSCA.
5. The senior 11. The OSCA person-
citizen or his/ nel releases the identi- One (1)
her duly au- fication card and asks minute
thorized repre- the senior citizen or his
sentative signs representative to sign
the logbook of the logbook.
claimed ID’s
City of Cebu 169

HOW TO GET PURCHASE SLIP (BOOKLET)
SENIOR CITIZENS
FOR MEDICINES
DESCRIPTION :This service is available to all senior citizens

even if he/she is not a resident of Cebu City.
The objective is to provide the senior citizen
with the said purchase slip that he/she needs to
avail of the twenty percent (20%) discount in the
purchase of medicines. This service is in accor-
dance to Administrative Order No. 177, Series of
2004, V. par 4, Sub-par B.1.3, of the Department
of Health that requires the presentation of the
purchase slip (booklet) where all purchases of
medicines shall be recorded.
 CLIENT/S : All senior citizens regardless of their residences
256—3148/ 412– 2834
 
x LOCATION : Office for Senior Citizens’ Affairs (OSCA)
temporarily located at 2/F, Rm.2-1,
Legislative Building, City Hall, Cebu City
DURATION OF THE SERVICE: 2 minutes and 5 seconds
 REQUIREMENTS : OSCA ID card, if any other person is author
ized to get the purchase slip (booklet) for
medicines, said person must bring with him
the OSCA ID of the senior citizen.
FEE/S : None
City of Cebu 170

Follow these Wait while … Approach It will
SENIOR CITIZENS
1. Present OSCA 1. The OSCA person-
ID Card to OSCA nel fills up in the pur- One (1)
personnel chase slip (booklet) minute
the personal informa-
tion of the senior
citizen s reflected in
his/her OSCA ID and Sarah
the control number. Ponteras,
2. Wait while the 2. OSCA personnel One (1)
Ecisila Man-
purchase slip for then records the minute
sueto,
medicines is pre- name, OSCA ID num-
pared ber, and the control
Noel
number of the senior
Cabezas,
citizen in the log
book.
3. Get the duly 3. OSCA personnel Richard Fi- Five (5)

issued purchase releases the pur- gues seconds
slip chase slip (booklet)
to senior citizen or to
his/her duly author-
ized representative
City of Cebu 171

HOW TO GET PURCHASE BOOKLET FOR GROCERY
SENIOR CITIZENS
ITEMS AND AGRICULTURAL PRODUCTS
DESCRIPTION :This service is available for senior citizens of Cebu

City only. The objective is to provide the senior citi-
zen with said booklet in order for him/her to avail of
the five percent (5%) discount in the purchase of
selected prime commodities or basic necessities
(grocery items and agricultural products). The end
result of the service is to comply the legal Adminis-
trative Order No. 37, series of 2006, of the Depart-
ment of Trade and industry (DTI) and the Depart-
ment of Agriculture (DA), respectively , in relation to
Sec. 4 (par I) of R.A. 9257 otherwise known as
“Expanded Senior Citizens Act of 2003”
 CLIENT/S : All Senior Citizens of Cebu City
256—3148/ 412– 2834

x LOCATION : Office for Senior Citizens’ Affairs (OSCA)
temporarily located at 2/F, Rm. 2-1,
Legislative Building, City Hall, Cebu City
 REQUIREMENT/S:
a. OSCA ID card
b. 1 piece - 2x2 picture.
FEE/S : None
City of Cebu 172

Follow these Wait while… Approach It will
SENIOR CITIZENS
1. Present 1. The OSCA personnel fills
OSCA ID card up in the purchase booklet One (1)
and 1pc. 2x2 the personal information minute
picture to of the senior citizen as
OSCA person- reflected in his/her OSCA
nel ID and the control number
2. Waits while 2. OSCA personnel then One (1)
the purchase records the name, OSCA Sarah minute
booklet is proc- ID number, and the con- Ponteras,
essed trol number of the senior
citizen in the logbook Ecisila
3. The OSCA personnel Man- One (1)
advises the senior citizen sueto, minute
to come back after one (1)
to two weeks to get the Noel
purchase booklet.. Cabezas,
4. OSCA Head signs the Five (5)
purchase booklet Richard seconds
5. OSCA personnel for- Figues 6
wards to the office of the minutes
City Mayor the duly pre-
pared purchase booklets
for his signature.
3. Get booklet 6. OSCA personnel re- One (1)
& sign the log- leases the purchase book- minute
book of re- let to senior citizen or to
leased pur- his/her duly authorized
chase booklet.. representative and asks
him/her to sign the log-
book.
City of Cebu 173

HOW TO AVAIL OF WORLD WAR II
SENIOR CITIZENS
VETERAN’S BURIAL ASSISTANCE
DESCRIPTION : The service is available to World War II veterans of

Cebu City only. The objective is to provide them with
burial assistance in the amount of Twenty Five Thou-
sand Pesos (25,000.00).
 CLIENT/S : wife, son or daughter of the veteran who has a
Residency in Cebu City for 10 years, and a duly regis-
tered veteran in the Veteran Federation
 CONTACT PERSON/S: Ecisila Mansueto
256—3148/ 412– 2834
xLOCATION : Office for Senior Citizens’ Affairs (OSCA)
temporarily located at 2/F,Rm. 2-1,
Legislative Building, City Hall, Cebu City,
 AVAILABILITY: Monday- Friday; 8:00 AM- 5:00 PM
 REQUIREMENTS:
Voter’s affidavit, Letter request, death certificate,
barangay certification attested by two (2) neighbors,
written recommendation of the District Commander
and Post Commander of PVAO, photocopy of old age
pension/pension check, photocopy of military service
record.
NOTE:
Only nineteen (19) qualified veterans shall be
extended with the burial assistance every
year due to limitation of the budget.
City of Cebu 174

SENIOR CITIZENS

charge…
1. Submit the 1. .OSCA personnel Two (2)
requirements to reviews the docu- minutes
OSCA. ments and verifies
if the veteran is in
the masterlist of
PVAO.
2. Wait for any 2. OSCA personnel Three (3)
further advise as prepares the Ecisila minutes
to the veracity of voucher. Voucher Mansueto
the claim. shall passed
through City Noel Cabezas
Budget office, City
Accounting and
City Treasurer’s
Office.
3. Follow up call months
at OSCA for the
status of process-
ing.
4. Receive the 3. The City Treas- One (1)
check from the urer’s Office (Cash minute
Treasurer’s Office Division) releases
Cash Division. the check for burial
assistance to quali-
fied veteran thru
his legitimate
claimant.
City of Cebu 175

O THER SOCIAL WELFARE SERVICES
City of Cebu 176

HOW TO AVAIL OF CERTIFICATE OF INDIGENCY
DESCRIPTION :This service lets the client avail free and dis-
counted services from other agencies through
the Certificate of Indigency.
 CLIENT/S : Indigent residents of Cebu City
 CONTACT PERSON/S: Social Workers
262-5163/261-7986 / 262-9350
x LOCATION : Department of Social Welfare Services,
Katipunan, Labangon, Cebu City
 AVAILABILITY : Monday—Friday 8:00 am—5:00 pm
 REQUIREMENTS:
a. Barangay Certification / COMELEC Certification
b. BIR tax exemptions
c. City Assessor’s certification of no landholding
1. Submit re- 1. Interviews the 30 min-
quirements client. utes
2. Conduct home District Social 1
visits and collateral Worker Day
information;
3. Prepares social 1Day
Case Summary
Report (CSR).
4. Submits CSR to 30
supervisor for sig- Minutes
nature. District Social
2. Receives 5. Issues certificate Workers/ Dept. 30
Certificate. of indigency. Head II minutes
City of Cebu 177

HOW TO AVAIL OF PWD FINANCIAL
ASSISTANCE
DESCRIPTION :This service allows each person with disability

to avail of the P 2,000 financial assistance.
 CLIENT/S : Persons with Disability

 CONTACT PERSON/S: Virginia L. Piccio,
Social Worker PEO II
262-5163 / 261-8595
x LOCATION : Department of Social Welfare Services,

 AVAILABILITY : Monday—Friday
8:00 am—5:00 pm
 REQUIREMENTS:
a. PWD ID card
b. Barangay Certification
c. Certified COMELEC voter’s certification
City of Cebu 178


charge…
1. Get and sub- 1. Receives/checks PEO II 5 minutes
mit filled up client’s require-
forms with the ments/ sign the
attached require- filled up forms.
ments. 2. Prepares payroll
and submit to the PEO II/Dept. 30
Dept Head II for Head II minutes
signature.
3. Submits to
Budget Office for PEO II / 2
funding. Budget Office days
4. Submits to Ac-
counting Office for PEO II / 3
auditing. Accounting Days
5. Follows-up for Office
the release of fi-
nancial assistance. PEO II 5 days
2. Follow—up 6. Coordinates the 2

your barangay/ give a Days
respective copy of names of
barangays for qualified PWD to
the progress of receive assis-
your request. tance.
7. Schedules the PEO II
date of release of 1 Day
the financial assis-
tance.
City of Cebu 179

HOW TO GET PWD MEDICINE SLIP BOOKLET
DESCRIPTION :This service is available to all PWD residents of

Cebu City. The objective is to provide the Persons
with Disability the right to avail the Slip booklet in
order for them to avail the twenty percent dis-
count (20%) medicine purchase as mandated in
the administrative order No. 2009-0011 amending
the act known as R.A. 9442 Magna Carta for Dis-
abled Person.
 CLIENT/S : Persons with Disability- Cebu City
 CONTACT PERSON/S: Virginia L. Piccio; Social Worker PEO II
262-5163 / 261-8595
x LOCATION : OPDA c/o Department of Welfare Services,
 AVAILABILITY : Monday to Friday; 8:00 AM to 5:00 PM
DURATION OF THE SERVICE: 33 minutes
REQUIREMENT/ S : PWD ID Card
charge…
1. Submits I.D. 1. Receives the Two (2)
card. PWD I.D. cards minutes
2. Waits for the 2. Records data in Virginia L. One (1)
issued slip book- the Log book. Piccio minute
let
3. Get the slip 3. Releases the slip Thirty (30)
booklet. booklets minutes
City of Cebu 180

HOW TO AVAIL PAUPER’S BURIAL ASSISTANCE
DESCRIPTION : This service gives burial assistance to indigents

whose families cannot afford a decent burial.
 CLIENT/S : Indigent of Cebu City
 CONTACT PERSON/S: Marietta V. Arquio, Siegfred Borces

262-5163 / 261-9350 / 261-6408

(DSWS) ,Katipunan, Labangon, Cebu City
8:00 AM—5:00 PM
 REQUIREMENTS:
3 copies of the following documents:
a. Barangay Certification
b. Photocopy of Death Certificate
c. Endorsement from City Councilor
City of Cebu 181

charge…
1.Submit sup- 1. Receives sup- Marietta V. 2
porting docu- porting documents Arquio/ minutes
ments to Social submitted by cli- Siegfred
Workers. ent. Borces
2. Conduct assess-
ment /interview/
validate with fu-
neral home.
2. Proceed to the 3. Approves/ signs 30
Office of Hon. the Referral Slip. Office of Hon. minutes
Rodrigo Abel- Rodrigo
lanosa, 2nd Abellanosa
Legislative
Building, Cebu
City Hall to
process referral.
3. Submit the 3. Prepares 3 cop- 15
signed Referral ies of referral slip Minutes
Slip back to to be signed by
DSWS office. Chairman of Social
Services. Marietta V.
4. Receive copy 4. Provides 1 copy Arquio/ 5
of referral slip to of referral slip with Siegfred minutes
be forwarded to documents at- Borces
Funeral Homes tached to client /
for Release of applicant to be
coffin. forwarded to fu-
neral homes.
City of Cebu 182

HOW TO AVAIL OF TRANSPORTATION AND TEM-

PORARY SHELTER FOR STRANDED CONSTITUENTS
DESCRIPTION : This service provides timely intervention to

stranded clients such as fare discounts for trans-
portation vehicles and referral to welfare agen-
cies for temporary shelter.
 CLIENT/S : Stranded clients of Cebu City
 CONTACT PERSON/S: Marietta V. Arquio, Social Worker

262-5163 / 262-9350 / 261-6408

(DSWS), Katipunan, Labangon, Cebu City
8:00 AM—5:00 PM
DURATION OF THE SERVICE: 1 hour and 25 minutes
REQUIREMENT/S:
a. Request letter
b. Boat Ticket
c. Barangay Certification
d. Referral Letter
City of Cebu 183

charge…
1. Submit letter 1. Receives request Five (5)
Request with the from client to- Minutes
attached re- gether with re-
quirements. quired documents. Social Work-
ers and Wel-
2. Make follow- 2. Conducts Assess- fare Assistant Thirty (30)
up of request. ment interview. Minutes
3. Prepares Case Fifteen

Summary. (15)
Clerk Minutes
4. Processes the Budget— Fifteen
assistance at Accounting— (15) to
Cebu City Hall. CTO Thirty (30)
Days
5. Informs client Fifteen
SWKR & SWA
for the release of (15)
Assistance minutes
3. Get Assis- 6. Releases Assis- CTO Five (5)

tance. tance. minutes
City of Cebu 184

HOW TO AVAIL OF ASSISTANCE FOR INDIVIDUALS/

FAMILIES IN CRISIS SITUATION (AICS)
DESCRIPTION : This service provides limited assistance, in cash

or in kind to assessed individuals or families who
are hampered from functioning normally be-
cause of socio-economic difficulties or health
instability.
 CLIENT/S : Families in Crisis Situation

 CONTACT PERSON/S: Marietta Arquio
Social Worker
262-5163 / 262-9350 / 261-6408
x
LOCATION : Department of Social Welfare and Services
8:00 AM—5:00 PM
 REQUIREMENT/S:
a. Letter Request
b. Medical Abstract
c. Doctor’s Prescription
d. Boat ticket
City of Cebu 185

charge…
1. Submits letter 1. Receives request Social Five (5)
Request attached together with re- Workers minutes
with required quirements.
documents.
2. Conducts assess- Thirty (30)

ment /interview. minutes
3. Prepares case Fifteen

summary report. Social Welfare (15)
Aides minutes
2. Make Follow- 4. Processes Assis- Fifteen

up of request. tance at City Hall. Clerk/ Budget/ (15)
Accounting/ to
CTO Thirty (30)
days
3. Get Assistance. 5. Inform client for Fifteen
the Release of as- Social
(15)
sistance Workers
minutes
City of Cebu 186

HOW TO SECURE AN IDENTIFICATION CARD

FOR SOLO PARENT
DESCRIPTION : This allows solo parent to get identification

card for them to avail the services under RA
8972 which provides benefits and privileges to
solo parents and their children.
 CLIENT/S : All qualified solo parent

 CONTACT PERSON/S: Rosalie S. Dumangas
Social Worker
2618595/2625163
x LOCATION : Department of Social Welfare and Service

AVAILABILITY : Monday to Friday


8:00 AM to 5:00 PM
DURATION OF THE SERVICE: 1 month, 5 days, 1 hour and

57 minutes
 REQUIREMENTS:
a. Birth Certificate of child below 18 years old
b. Death certificate ( if widower or widow)
c. Barangay Certification
d. Witholding Tax (w2)
e. Solo Parent in take form
f. Affidavit of two dis-interested persons
City of Cebu 187

charge…
1. Submits all 1. Receives all District Social
necessary docu- documents sub- worker Five (5)
ments. mitted by the cli- minutes
ent.
2. Client under- 2. Conducts inter- Forty Five
goes interview. view. District Social (45)
worker minutes
3. Conducts home One (1)

visit. District Social day
worker
4. Prepares Case Three (3)
Summary Report District Social days
(CSR). worker
5. Signs the CSR 5 minutes

Report. Dept. Head
6. Processes ID. Focal person One (1)

hour
7. Prepares ID for DSWS Clerk/ One (1)
Mayor’s signature. Mayor day
8. Follows-up if the One (1)

ID is signed al- DSWS Staff Month
ready.
3. Claims Solo 9. Releases Solo Two (2)
Parent I.D. Parent I.D. minutes
City of Cebu 188

VEHICLES
V EHICLES
City of Cebu 189

HOW TO GET DRIVER OR VEHICLE CLEARANCE
DESCRIPTION :This service allow requisitioners to get a driver

or vehicle clearance for the purpose of claiming
VEHICLES
CITOM ID, employment and other legal pur-
poses.
 CLIENT/S : Vehicle owners and Drivers
 CONTACT PERSON/S: Sofia Bacolod; 254-8453
x LOCATION : Traffic Violations Bureau (TVB), Ground floor,
CITOM, N. Bacalso Ave., Cebu City
 REQUIREMENT/S: 1. Driver’s license
2. Certificate of Registration
3. 2x2 picture
FEE/S : Php 30.00
 PROCEDURE IN AVAILING THE SERVICE
Follow these Wait while Person- Approach It will
steps… in-charge… … take…
1. Present the re- 1. Receive the Ester Tanga-
quirements. Driver’s license or rorang 1 min-
Certificate of Regis- ute
tration
2. Wait for your 2. Verify the submit- 6 min-
name to be called ted documents to Consolacion utes
for assessment data base & assess Tejano
Payments
3. Pay the amount 3. Issue Official Re-
due to the Cashier ceipt EsterTanga- 5 min-
rorang utes
4. Claim the Driver’s 4. Issue Driver’s or
or Vehicle clearance Vehicle clearance Sofia Ba- 5 min-
colod utes
City of Cebu 190
HOW TO REGISTER NON-MOTOR VEHICLE
DESCRIPTION :This service allows motorists to register their
single bicycle/ front car/ Box type and Tartanilla.
 CLIENT/S : Vehicle owners
VEHICLES
 CONTACT PERSON/S: Agnes Labandero; 254-8453

 REQUIREMENT/S : Insurance Policy and previous registration
FEE/S : Bicycle— Php 40.00
Front Car—Php 120.00
Push Cart—Php 50.00
Tartanilla—Php 140.00
Follow these Wait while Person- Approach It will
steps… in-charge… … take…
1. Bring vehicle 1. Receive the filled Roy Sesante
(bicycle and front out form 1 minute
car only) to CITOM
for inspection
2. Get registration 2. Verify the sub- 2 minutes
form mitted documents Roy Sesante
3. Fill up the regis- 3. Inspect vehicle & 4 minutes
tration form and assess payments
submit to Engr,
office, ground floor Roy Sesante
4. Pay the amount 4. Issue Official 5 minutes
due at window 1 - Receipt and sticker
TVB
Agnes La-
5. Claim registra- 5. Print sticker reg- 4 minutes
bandero
tion and sticker istration
City of Cebu 191
HOW TO GET SPECIAL PERMIT AND FRANCHISE
OF MOTORCYCLE FOR HIRE (MCH)
DESCRIPTION :This service is for motorists who would like to
GRIEVANCE
register their motor vehicle (for hire and side-
car), as mandated by City Ordinance 154.
 CLIENT/S : Vehicle owners (Cebu City)
 CONTACT PERSON/S: Wilma C. Trugillo; 254-8453
 REQUIREMENTS : Police Clearance, Barangay Clearance
Certificate of Registration, Official Receipt, Insurance
Policy, Emission Test, Picture (front and back)
FEE/S : Php 650.00
1. Bring motor to CI- Ester Tan-
TOM for inspection. 1. Inspect motorcycle garorang
2. Submit require- 2.Receive all required
ments to planning documents Wilma 3min-
section at the 3rd 3. Verify the submit- Trugillo ute
floor. ted documents
3. Submit documents 4. Verify the submit- 5 min-
to operation division ted documents utes
at 2nd floor.
4. Pay all the amount 5. Verify /print vehi-
due at the ground cle’s pending viola- Ester Tan- 5 min-
floor. (TVB) tions garorang utes
6. Assess payments &
Issue Official Receipt TVB Cash- 5 min-
7. Releases OR ier utes
City of Cebu 192
HOW TO REGISTER MEAT DELIVERY VEHICLES
DESCRIPTION :This service ensures that meat delivery vans had

VEHICLES
passed the standard set by the DVMF.

 CLIENT/S : Owners of meat delivery vehicles operating within
Cebu City
419-1200 ; 232-4483

x LOCATION : Department of Veterinary Medicine
 DURATION OF THE SERVICE: 1 day and 2 minutes (DVMF only)
 REQUIREMENT/S:
1. Delivery van should be closed type vehicle &
preferably made of aluminum or stainless mate-
rials.
2. Official receipt (OR)/Certificate of Registration
(CR) of the vehicle
FEES :
a. Truck/jeepney - Php 350.00
b. Tricycle - 150.00
City of Cebu 193

GRIEVANCE
charge…
1. Present the 1. Checks the
original copies requirements.
of requirements
and submit pho- Annalyn 1 day
tocopies of Calungsod
each.
2. Wait for the 2. Inspect the
date of inspec- meat delivery van
tion of the meat on the time
delivery van. scheduled.
3. Pay the regis- 3. Issue official CTO Collector 2 minutes
tration fee. receipt of the assigned at
amount paid. DVMF
4. Get the 4. Issue the Sandra Po, 2nd
sticker as a sign sticker floor, City
of the registra- Treasurer’s
tion. Office (CTO),
Executive Bldg,
Cebu City Hall
City of Cebu 194

HOW TO SECURE TRAVEL LINE CERTIFICATE
DESCRIPTION : This is in accordance with the City Ordinance
2000—Issuance of Travel Line Certificate of
PUJ’s.
VEHICLES
 CLIENT/S : Public UJ Operators

 CONTACT PERSON/S: Hector Arcenal
Traffic Aide
2540995
 
x LOCATION : 3rd floor, CITOM Planning Section
 AVAILABILITY : Monday—Friday, 8:00 AM to 12:00 AM —
Saturday 1:00 PM to 5:00 PM
 REQUIREMENTS:
a. Certificate of Registration (C.R.)
b. Official Receipt (O.R.)
c. Certificate of Public Convenience (CPC)
d. Confirmation
e. Franchise Decision
f. Picture of unit ( side view/Front view/rear view)
3r size
g. Stencil: Chassis and motor engine number
FEE/S : - Payment of Travel Line Certificate Php 200.00
- Smoke Emission Testing Fee Php 200.00 of
vehicle, payment of towing fee and administra-
tive penalty ranging from Php 1,600.00-Php
2,000.00 plus storage fee if vehicle was claimed
after cut-off time the following day.
NOTE: If the vehicle failed upon inspection
 Let the operator fix his unit for the deficiencies
 Re-schedule for inspection
 Then go back to step No. 5
City of Cebu 195
Follow these steps… Wait while Person Approach … It will
-in-charge… take…
GRIEVANCE
1. Proceed to 3rd 1. Evaluate/Check Hector 5 min-
floor and submit the the specified re- Arcenal utes
specified require- quirements sub-
ments mitted
2. Proceed to Traffic 2. Present certifi- Ester Tangga- 15 min-
Violation Bureau cate of registration rorang utes
(TVB) to pay travel (CR) and Official
line certificate and Receipt (OR)
smoke emission test-
ing fee
3. Scheduling—G 3. Present the paid Reynante 3 min-
uidelines /Instruction Official Receipt Gornez utes
shall be complied by (OR)
the operator
4.Proceed to CITOM 4. Submit the unit Bernard 8 min-
impounding, Blk. 27 for inspection Jamorol utes
North Reclamation Almario
area for inspection of Abella
PUJ unit and smoke Timoteo
emission testing . Guitguiten Jr.
5. If the vehicle 5. Final printing of Timoteo 15 min-
passed upon inspec- travel line certifi- Guitguiten Jr. utes
tion: cates
Preparation of the
Travel Line Certificate
and certificate of
compliance for smoke
emission
6. Endorsement of Endorse travel line Reynante 5 work-
the Travel Line Cer- certificates Gornez ing
tificate fpr committee days
member signature
City of Cebu 196
HOW TO GET POLICE REPORT
DESCRIPTION : This service is to record all data of driver, mo-

tor vehicle, pedestrian and properties that are
VEHICLES
involved in vehicular traffic accident or give re-

sult & findings of who’s liable of such accident.
 CLIENT/S : Owner/ driver/ operator of vehicle
 CONTACT PERSON/S: Roy Sesante

Jerry Arthur Ranay
254-9985
x LOCATION : CITOM Engineering Office back of CITOM bldg.
 DURATION OF THE SERVICE: 1 day, 2 hours & 41 minutes
 REQUIREMENT/S: Citation Ticket
FEE/S : Php 1,0000
City of Cebu 197

GRIEVANCE
1. Proceed to Inves- 1. Checks record on T/E Manuel 1 min-
tigation office to logbook Tagaan ute
get data 2. Investigate.
2. Proceed to the in 3. Give requesting PO3 1 hour
-charge of request- form Anabelle
ing Police Report & 4. Fill-out requesting Dumaguit
get requesting form form for Police Report
3. Proceed to TVB, 5. Issue official re- TVB Cashier 5 min-
ground floor, win- ceipt. utes
dow 2
4. Give written data 6. Record Payment Police Re- 5 min-
to cashier (OR # of (OR# and Documen- port utes
Police Report and tary stamp) Record In-
Documentary charge
Stamp)
5. Go back to Inves- 7. Give a claim slip to PO3 Ana- 1 hour
tigation section the client belle
8. Advice a client to Dumaguit; 1 day
come back tomorrow Incharge of (for
for releasing of Police requesting re-
report police release)
port
9. Type the police - Typist
report (Investigatio 20 min-
n person- utes
nel)
6. On the scheduled 10. Releases the po- PO3 10 min-
date of release, get lice report. Anabelle utes
the police report. Dumaguit
City of Cebu 198

HOW TO CLAIM A TOWED VEHICLE
DESCRIPTION : This is in line with City ordinance 1870, C.O.

2054 & 2004 Towing of illegally parked vehicle
such as parking.
VEHICLES
 CLIENT/S : Owners / Drivers / Operators of towed

vehicles
 CONTACT PERSON/S: Geronimo V. Dosdos
Benita Bontuyan
Towing records In-charge
253-9211 / 2538262

x
 LOCATION : Special Traffic Action Force (STAF)
2nd floor, Annex Bldg..
Saturday 8:00 - 5:00pm
 REQUIREMENT/S: Certificate of Registration (C.R.)
Official Receipt (O.R.) of vehicle
FEE/S : Towing fee and administrative penalty ranging
from Php 1,600.00-Php 2,000.00 plus stor
age fee if vehicle was claimed after cut-off
time the following day.
Follow these steps… Wait while Person- Approach … It will
in-charge… take…
1. Proceed to STAF 1. Check record on T/E Benita 5 min-
Office to get request logbook M. Bontuyan utes
for release and pre- 2. Issue request for and T/E
sent cert. of regis- release and give Geronimo V.
tration (C.R) and the blue copy of Dosdos
Official Receipt the Traffic Citation
(O.R.) of vehicle Ticket (TCT)
City of Cebu 199
2. Present certificate 3.Authorized Police Author-
GRIEVANCE
of Registration (C.R.) & Officer checks the ized Po- 3
Official Receipt (OR) to Cert. of Registration lice Offi- min-
any authorized Police (CR) & Official Receipt cer on utes
Officer at the Investi- (OR) & signs the re- Duty
gation Section, 2nd quest for release
Flr., Citom main bldg.
& have request for
release signed
3. Proceed to TVB,
Ground Flr., Window
1&2
4. Hand-out request 4. Encode apprehen-
for release, Cert. of sion on the computer 3 min-
registration(CR) and and print out the traf- utes
Official Receipt (OR) fic violation.
and blue copy of the
Traffic Citation Ticket TVB Per-
(TCT) to the cashier sonnel
5. Hand-out the print- 5 min-
out of the violation, utes
traffic Citation Ticket,
(TCT), Certificate of
registration(CR), Offi-
cial Receipt(OR) of the
vehicle and request
for release to the cli-
ent and advise them
to photocopy the
aforementioned docu-
ments on copy each
and come back to TVB
after
City of Cebu 200
HOW TO REDEEM CLAMPED VEHICLE AT CITOM
DESCRIPTION : This service guides you in claiming clamped vehi

VEHICLES
cle in which were illegally parked in line with City

ordinance 1657.
 CLIENT/S : Owners / Drivers / Operators of clamped vehicles
 CONTACT PERSON/S: Julito Q. Baldago Jr.
Benita Bontuyan
Clamping records In-charge
253-9211 / 2538262
x LOCATION : Special Traffic Action Force (STAF)
2nd floor, Annex Bldg..

Saturday 8:00 - 5:00pm
 DURATION OF THE SERVICE: 1 hour
 REQUIREMENT/S:
Certification of Registration (C.R.)
Official Receipt (O.R.) for vehicle already towed
and towing fee
FEE/S : Payment of Php 500.00 for clamping and
pending violation / plus .
City of Cebu 201

GRIEVANCE
charge…
1. Proceed to STAF 1. Check record Clamping In- 5 min-
Office to get data on logbook charge utes
2. Give written
data to client
2. Proceed to TVB, 3. Issue official TVB Cashier 5 min-
Ground floor, receipt utes
Window 1 & 2
3. Give written
data to cashier
and pay amount
due
4. Go back to STAF 4. Record Payment Clamping Re-
Office and present (OR # and amount cord In-charge 3 min-
Official Receipt paid in the logbook utes
(O.R.)
5. Go back to In- 5. Advise clients to
vestigation section go back to where 2 min-
the vehicle is lo- Clamp utes
cated. releasing
6. Dispatch releas- personnel
ing personnel to
release clamp.
6. Proceed to 7. Releasing per- 45 min-
where the vehicle sonnel releases utes
is located. clamp.
City of Cebu 202

HOW TO REDEEM TRISIKAD
DESCRIPTION : This is service is to redeem those trisikads that
were confiscated. Under City ordinance 2204–
An ordinance regulating the operation of pedal
VEHICLES
(Operated bicycle with in the city).

 CLIENT/S : Trisikad Owner
 CONTACT PERSON/S: Roy Sesante / Jerry Arthur Ranay
254-9985
x LOCATION : CITOM Engineering Office back of CITOM bldg.
 DURATION OF THE SERVICE: 25minutes
 REQUIREMENT/S: Citation Ticket
FEE/S : Php 1,0000
Follow these steps… Wait while Per- Approach … It will
son-in-charge… take…
1. Bring citation ticket 1. Check record Roy Sesante
to Citom Engineering and counter sign Jerry Arthur 5 mins.
for Verification. citation ticket. Ranay
2. Bring citation ticket 2.Provide the Jaime Laude
to redeem trisikad request for re- 5 mins.
(information section). lease.
3. Ask print out from 3. Verify the Agnes Laban- 5 mins.
T.V.B. and pay the citation ticket dero
amount due.. for payment
4. Back to the engi- 4. Proceed to Traffic 5 mins.
neering section for 2nd floor for Investigator
counter sign of re- signature (Nelson Jaime)
lease paper. SPO1 Ronito
Ermac
5. Claim the trisikad 5. Issue official Jaime Laude 5 mins.
receipt Leopoldo
Jiminez
City of Cebu 203
HOW TO INQUIRE/ COMPLAIN ABOUT TOWED
MOTOR VEHICLE
GRIEVANCE
DESCRIPTION : This service enables Motor vehicle owner/s to
inquire or complain in relation to their cited viola-
tion under City ordinance 801 otherwise known as
the Traffic Code of Cebu City as amended and its
allied ordinances.
 CLIENT/S : All Owners / Drivers of Motor Vehicle
 CONTACT PERSON/S: Any Person in Legal Office
2556872
x LOCATION : Legal Office, CITOM Ground Floor
 AVAILABILITY : Monday—Saturday, 8:00 AM to 5:00 PM
 DURATION OF THE SERVICE: 1 Hour
 REQUIREMENT/S:
Present Certificate of Registration (C.R.) with
Official Receipt (O.R.) of owner and present
their I.D. for evaluation.
FEE/S : Pay penalties and towing charge if the appre-
hension is valid or the violation is consummated.
City of Cebu 204

1. Ask request slip 1. Ask what is his
from the Special Task problem /complaint 10 min-
VEHICLES
Action Force (STAF) utes

2. Present request
slip to the legal of-
fice, ground floor 10 min-
CITOM utes
3. Fill-up complaint 3. Ask the request slip
form and to be nota- and check the initial
rized violation stated from
the request slip
4. Proceed to Atty. 4. Listen to the com-
Carlo Vincent Gi- plaint allegations
mena, 3rd floor, CI- 30 min-
TOM bldg. for hear- utes
ing schedule
5. Explain the viola-
tion stated in request
slip if violation is valid
and the procedure is
process. The penal-
ties and towing
charged will be im-
posed because viola-
tion is consummated.
6. Other option if not
satisfied the explana-
tion give a copy of
complaint form
7. Proceed to the 10 min-
Cashier for necessary utes
payments.
City of Cebu 205
GRIEVANCE
G RIEVANCE
City of Cebu 206

HOW TO FILE COMPLAINTS ON ILLEGAL
STRUCTURES
DESCRIPTION : Concerned people who find that a structure
(building, house, etc.) blocks public passage or are
GRIEVANCE
suspicious of not following building codes, may file a

complaint for an investigation or demolition of the
structure. This also applies to illegal road– right– of
ways and business establishments in Cebu City.
253– 2217
xLOCATION : City Planning and Development Office (CPDO)
 DURATION OF THE SERVICE: (15) Fifteen working days
 REQUIREMENT/S:
Letter of Complaint addressed to: Nigel Paul C. Villarete
Cebu City Planning & Development Coordinator
Cebu City Government; stating: Complainant & number
Wait while
Approach It will
… take…
charge…
1. Submit Complaint let- 1. Receives &
ter to CPDO office. verify complaint
letter. Virgilia
Cabugao
2. Coordinate with CPDO 2. Conduct ocular
Fifteen
staff for the date of in- inspection, re-
Maria days
spection. search & submit
Gemma
3. Follow up on the ac- report to City
Camomot
tion taken by the CLO Legal Office
(CLO).
City of Cebu 207
HOW TO FILE AN ADMINISTRATIVE CASE
AGAINST CEBU CITY GOVERNMENT EMPLOYEES
DESCRIPTION :This service conducts investigations and resolves
GRIEVANCE
administrative cases against Cebu City Government
employees who failed to act in pursuant to the Code
of Conduct of a Public Servant.
 CONTACT PERSON: Atty. Marie Velle Abella
412-1919
x LOCATION : Employee-Management Committee on Inquiry
(EMCOI), City Legal Office
Ground Floor, Legislative Bldg., Cebu City Hall
 DURATION OF THE SERVICE: 30 working days
 REQUIREMENT/S: Duly Notarized Complaint
steps… …
1. Submit com- 1. Receives letter com- Ann 5 mins.
plaint letter plaint Mendiola
2. Wait for 2. Committee for ad- Lecel 1 week after
notice for ministrative cases fur- Llamedo filing of com-
Clarificatory nishes memoran- plaint
conference dum to the complain-
ant and respondent-
employee.
3. Attend hear- 3. Hearing Officer Every Friday
ing. hears the case
4. Wait for 4. Committee for ad- Atty. 15 days from
resolution of ministrative cases ren- Marie order for
the case ders the resolution of Velle resolution by
the case Abella hearing offi-
cer
City of Cebu 208
DIRECTORY
D IRECTORY OF OFFICERS,
OFFICES & FEEDBACK
City of Cebu 209

D Irectory of officers
DIRECTORY
EXECUTIVE BUILDING
HON. TOMAS R. OSMEÑA
City Mayor
8th Floor, Annex Bldg.,
P. Burgos corner M.C. Briones St., Cebu City
Tel. Nos. 2534913 / 2536983 / 2537817/ 2537455 / 4120000 loc. 801-803
Fax no: 2537558
GROUND FLOOR
Civil Security Unit Mayor’s Miscellaneous Permit Sec.

Tel. No. 4120000 loc. 105 Tel. No. 4120000 loc. 115
OIC : VICENTE QUINTANA OIC : MS. JOSEPHINE ENCABO
Economic Enterprise Revenue Cash Receipts Division

Collection Division Tel. nos. 2563995 /
Tel. Nos. 2551752 4120000 loc 130 / 131
Chief: MS. RAQUEL B. ARCE Chief : MS. ESTERLITA T. GARRIDO
Real Property Tax Division

Tel. Nos. 2532303 / 2553532 / 4120000 loc. 126, 127
Chief : MS. JULIETA P. CUENCA
2ND FLOOR
Office of the City Treasurer (CTO) Office of the Asst. City Treasurer
Tel. Nos. 2532026 / 4122803 for Operations
/ 4120000 loc. 108 Tel. Nos. 4122808 / 4120000 loc. 112
OIC : MS. OFELIA M. OLIVA MS. TESSIE C. CAMARILLO
City of Cebu 210

Office of the Asst. City Treasurer Administrative Division
For Administration Tel. Nos. 2553092 / 4120000 loc. 118
2532259 / 4120000 loc. 120 Chief: MS. MARE VAE F. REYES
OIC: MS. EMMA C. VILLARETE
DIRECTORY
Business Taxes & Fees Division Tax Mapping of Business

Tel. Nos. 2548264 / 4120000 Establishments
OIC : MS. ZOSIMA L. SEBES Tel. Nos. 2551820 / 4120000 loc. 121
OIC : NANETTE SOLON SUNGAHID
Amusement Tax Section Inspection and Examination Division

Nos. 2562623 / 4120000 loc. 110 Tel. Nos. 4120000 loc. 111 / 112
Chief: MS. OFELIA N. VILLARES Chief: MS. MONINA PAIRES
Property & Supplies Section Accountable Forms Section

Tel. No. 4120000 loc. 121 Tel. No.2532969 / 4120000 loc. 121
Chief: MS. RUPISA CABUENAS Chief : MS. ZOSIMA AYING
Cash Disbursements Division Mayor’s Business Permit Section

Tel. nos. 2532259 / 2562181 Tel. Nos. 2549287 / 2532231
/ 4120000 loc. 109 OIC: MS. ELISA GONZALES
Chief: MR. ALDWIN Q. LIMOSNERO
3RD FLOOR
Office of the City Assesor Administrative Section

Tel. Nos. 4121665 / 2531099 Nos. 2531099/4120000 loc 301
OIC : MR. EUSTAQUIO CESA Head : ANTONIO ABELLANA
Asst. City Assessor for Admin. City Assessors Records Section

Tel. Nos. 4120000 loc. 301-305 Tel. No. 4120000 loc. 302
Head : LIEZL GONZAGA Head: MR. RICHARD GONZALES
Local Board of Assessment Appeals

Tel. Nos. 2538682 / 4120000 loc. 304
Head : MS. AILEEN B. BORDAJE
City of Cebu 211

4TH FLOOR
Office of the City Budget Officer Human Resource Dev’t. Office (HRDO)
Tel. Nos. 4120000 loc. 404-408 Tel. Nos. 4120000 loc. 409-413
Fax No. 4122810 Direct Line : 4122814
DIRECTORY
Budget Officer : OIC : ATTY. RALPH SEVILLA
MS. NELFA R. BRIONES
Secretary to the Mayor

Tel. Nos. 2533108 / 2557960/
4120000 loc. 401
Sec. to the Mayor AGAPITO F. CUGAY
5TH FLOOR
Management Information Geographic Information System

Computer Services (MICS) (GIS)
Tel. Nos. 4120000 loc. 501-506 Tel. Nos. 4120000 loc 505 /4121859
OIC : MR. WILLIAM CRIS ARTAJO Head : MR. EMAR MONTEJO
CEBU CITY COMMISSION FOR THE WELFARE & PROTECTION

OF CHILDREN (CCCWPC)
Tel. No. 4120000 loc. 509 / Telefax : 4121714
Executive Director : MS. ANNABETH D. CUIZON
6TH FLOOR
Office of the City Accountant Ofc. Of the Asst. City Accountant

Tel. No. 4120000 loc. 601 Tel. No. 4120000 loc. 611 / 4121849
Direct Line : 4122778 Asst. City Acct. ARLENE RENTUZA
Bookkeeping Section Remittance Section

Tel. No. 4120000 locs. 606 / 607 Nos. 4121915 2549871/loc. 603/604
Head : MS. AGNES TABARES Head : MS. DIWA CUEVAS
Barangay Accounts Audit & Indexing Division

Tel. Nos. 4120000 loc. 609 Tel. Nos. 4120000 loc. 605 / 608
Head : GLENDALE REDULLA Head : MS. DIWA B. CUEVAS
City of Cebu 212
Administrative Division Admin. (Front Desk)
Tel. No. 4120000 loc. 602 Tel. No. 4120000 loc. 610
Head : MS. CARMELA WASAWAS
DIRECTORY
7TH FLOOR
General Services Office (GSO) Property Division

4120000 loc 701 / 708 / 4121692 No. 4120000 loc 703/707
Fax No. 4121703 Head : LORNA LOGICO
OIC : MS. ESTER CUBERO
Supply Division / Buyer Special Education Fund

Tel. No. 4120000 loc 702 Tel. No. 4120000 loc. 704
Supply Officer II:
MS. FILOMENA ARACAN
Internal Control Office Sports Commission (City Hall Ofc.)

Tel. Nos. 4120000 loc. 705 / 706 Tel. No. 2532853
Exec. Dir: EUGENIO FAELNAR, JR.
8th Floor
Office of the Mayor Front Desk Office of the Mayor Exec. Staff
Tel. N. 2556983 / 2548637 Tel. Nos.2534913 / 2537817
4120000 locs. 804 Fax No. 2537558
4120000 locs. 801-803 / 2537455
Office Of the Asst. City Admin SPRING Cafe

Executive Asst. Tel. Nos. 2554045
Tel. No. 2553413 / 4120000 loc. 805 4120000 loc. 806 / 810
Chief : VERONICA A. MORELOS CARLOTA NELYN PAGLINAWAN
City Planning Division /PMO/SRP Committee on Awards Section

Tel. No. 2551884 / 4121763 / 2557380 Tel. Nos. 2537778
Chief : Head : MS. LOLITA YBAÑEZ
ENGR. NIGEL PAUL C. VILLARETE
City of Cebu 213

Office of the City Administrator Mayors Property Section
Tel. No. 2549115 / 2532703 / Tel. No. 2532484
412000 loc. 807/808
City Admin : MR. FRANCISCO L. FERNANDEZ
DIRECTORY
Mobile Alarm Response System (MARS)
Tel. Nos.2563019 / 4120000 loc. 801
Head : MR. JOSE CHRISTIAN HEMBRA
LEGISLATIVE BUILDING
A. Del Rosario St., Cebu City
HON. MICHAEL L. RAMA
City Vice Mayor
Ground Floor, Left Wing
Tel. Nos. 2532045
Vice Mayor’s Staff – 2532047
Telefax No. 2548684
GROUND FLOOR
PIO/Protocol/Media Center Office of the Bldg. Official

2530358 / 4121987 / 2548632 Tel. Nos. 2532420/ 2549872
Chief : MR. NAGIEL B. BAÑACIA Chief : ENGR. JOSEFA YLANAN
City Attorney’s Office Customer Service

Tel. Nos. 2532500 / 2532604 Tel. Nos. 2534979/ 2548762
Direct Line : 4121919/ 4120000 loc. 0
City Attorney: Head :
ATTY. RODOLFO GOLEZ MR. NAGIEL B. BAÑACIA
Cebu Environmental Sanitation Post Office

& Enforcement Team (CESET) Tel. No. 2532806
Tel. No. 2558872 / 2532184 Chief : MS. SEPTA ESPINA
Vice Mayor’s Secretariat City Hall Clinic

2532224 / 2532045 / 2532047 Tel. No. 2532192
OIC : MR. HENRY TOMALABCAD Head: DR. CHARLES CABATAÑA
DR. EVE SOCORRO LIMA
City of Cebu 214
Nurses:
CASSANDRA GAIL SANCHEZ
MICHELLE GONSAGA
DIRECTORY
Child Minding Canteen

Tel. No. 2532192
Head: MS. CATHERINE YSO
2nd Floor
HON. RENGELLE PELAYO HON. ARSENIO C. PACAÑA

Chairman Chairman
Committee on Youth & Sports Devt. Committee on Trade, Commerce,
Tel.Nos. 2542373 / 2535556 Cooperatives & Entrepreneurship
Committee on Tourism, Local &
International Relations
Tel. No. 2539904
HON. SYLVAN B. JAKOSALEM HON. EDWIN R. JAGMOC, SR.

Chairman City Councilor
Committee on Energy, Transportation, Committee on Public Services
Communication & Other Utilities Tel. No. 2548683
Com. on Games, Amusements & Sports
Tel. No. 2532220 / 2538586 Fax : 4123201
HON. RAUL D. ALCOSEBA HON. GERARDO A. CARILLO

Chairman Chairman
Committee on Traffic Management Committee on Education, Arts,
Tel. No. 2558873 Culture , Sci. & Technology
Committee on Urban Planning and Dev’t
Tel. Nos. 2549272 / 2532515
HON. RODRIGO A. ABELLANOSA HON. ROBERTO A. CABARRUBIAS

Chairman Chairman
Committee on Social Services Committee on Information Tech.
Tel. Nos. 4122834 / 2563148 Tel. No. 2536966
City of Cebu 215

HON. HILARIO P. DAVIDE III OFFICE OF THE CITY AUDITOR
Chairman Tel. No. 2549032
Committee on Agri. & Rural Dev’t City Auditor :
Tel. No. 2551685 MS. JOSETTE A. RODRIGUEZ
DIRECTORY
DIV. FOR THE WELFARE OF THE URBAN POOR (DWUP)
Tel. Nos. 2537068 / 2538124
Head : ENGR. DANILO GABIANA
3RD FLOOR
HON. EDUARDO R. RAMA, JR. HON. CHRISTOPHER I. ALIX
Chairman Chairman
Committee on Labor, Employment, Committee on Health, Hospital
Livelihood & Manpower Dev’t & Placement Services & Sanitation
Tel. Nos. 2532198 / 4122815 Committee on Markets
Tel. Nos. 2544334 / 4121995
HON. RICHARD Z. OSMEÑA HON. EDGARDO C. LABELLA

Chairman Chairman
Committee on Housing Committee Laws, Ordinances, Public
Tel. Nos. 2532178 Accountability & Good Government
Tel. Nos. 4122816 / 2552262
HON. LEAH OUANO-JAPSON HON. AUGUSTUS G. PE, JR.

Chairman Chairman
Committee on Family & Women Committee on Public Order & Safety
Tel. Nos. 2558871 / 2553124 Tel. Nos. 2533213 / 2561484
HON. NESTOR D. ARCHIVAL, SR. HON. EUGENIO F. FAELNAR

Chairman Chairman
Committee on Parks & Playground, Committee on Barangay Affairs
Wildlife,Ecology & Environmental Mgt Tel. No. 5161981-82 / 4121896
Committee on Infrastructure
Tel. Nos. 2558872 / 2532184
HON. JOSE C. DALUZ III CITY PLANNING & DEVELOPMENT

Chairman 2551884 / 4121763 / 2557380
Committee on Budget & Finance Chief : ENGR. NIGEL PAUL VILLARETE
Tel. Nos. 2532536 / 4121782
City of Cebu 216
SP RECORD SECTION ZONING OFFICE
Tel. No. 2532979 Tel. Nos. 2532217 / 2536362
Head : MR. CAREY BAO-AS Head : MS. MA. CONCEPCION ENCABO
DIRECTORY
Cebu City Youth Development CREMDEC

Commission (CCYDC) Tel. Nos. 2554047 / 2554046
Tel. No. 4121774 Taptap : 4129012 / 4192013
OIC : MR. CLARO LABRA Head : MR. RENE B. SANAPO
Cebu City Women’s & Family Affair Commission (CCWFAC)

Tel. Nos. 2558871 / 2536123
Executive Chairperson : MS. TERESA B. FERNANDEZ
4TH Floor
Office of the City Secretary
Tel. Nos. 2532386 /2549094
Direct Line : 4122817
City Secretary : ATTY. JOSE MARIE N.POBLETE
SP Records Division SP Property Division

Tel. No. 2532979 Tel. No. 2549004
Head : CAREY BAO-AS Head : CARLITO BONGCAYAO
YUTIVO BUILDING
Cebu City Anti-Mendicancy City Agriculture Department (CAD)
Task Force 2536566 / 2555781 / 2334375
Tel. No. 2552260 Chief : MR. JOELITO BACLAYON
Head : MS. ISABELITA GANUB
Department of Engineering & Public Works (DEPW)

3rd Floor, Yutivo Bldg., D. Jakosalem St., Cebu City
Office of the City Engineer Drainage Section

Tel. No. 2532024 Tel. No. 2534091
Chief: ENGR. NICOMEDES LEONOR Head: ENGR. PASCUAL T. GIMENEZ
City of Cebu 217

Maintenance City Streets/ Asphalting Planning & Programs
Tel. No. 2534404 Tel. No. 2554624
Chief: ENGR. APOLLO DANTE Head:
ENGR. CELESTINO OROZCO
DIRECTORY
Construction/Horizontal Division Construction/Vertical Division
Tel. No. 2556027 Tel. No. 2554954
Chief : ENGR. JESUS BELLEZA Chief : ARCHT. OFELIA
NGUJO
EXTENSION OFFICES
Building Maintenance Section Bantay Dagat Commission
San Miguel Warehouse Pasil Fish Port, Cebu City
M.C. Briones St., Cebu City Tel. No. 2624325
Tel. Nos. 4121942 / 2562699 Head : COL. CESAR J. ENRIQUEZ OIC:
Cultural and Historical Affairs Commission City Public Library

Osmeña Blvd., Cebu City Osmeña Blvd., Cebu City
Tel. Nos. 2554997 / 2541109 Tel. Nos. 2531526 / 4124460
OIC: MR. FLORENTINO BOLIGOR OIC: MS. ROSARIO C. CHUA
Parian Drop In Center Cebu City Sports Complex

Sikatuna St., Cebu City Abellana National School
Tel. Nos. 2557937 /4149004 Tel. Nos. 2531091 / 2548567
OIC: MS. ANNABETH D. CUIZON Manager: MR. RICKY BALLESTEROS
Slum Improvement & Resettlement Sinulog Foundation

(SIR) Pasil Fish Port, Cebu City Ground Floor, Sports Center
Tel. No. 2611475 Abellana National School, Cebu City
OIC: MS. MERLINA TIU Nos. 2533700 / Fax No. 2545010
Exec. Dir.: MR. RICKY BALLESTEROS
Cebu City Youth Center Cebu City Tourism Commission

2nd Floor, CC. Sports Complex Bldg., City Library Bldg, Osmeña Blvd.
Tel. No. 2561981 Tel. No. 4124355
President: JOY AUGUSTUS YOUNG Website:
www.cebucitytourism.com
OIC : CINBETH ORELLANO
City of Cebu 218
HON. ANTONIO V. CUENCO HON. RAUL DEL MAR
Congressman-South District Congressman-North District
No. 1 A. Abellana St., Cebu City #7 Canyon Rd., Beverly Hills,
Tel. No. 2544729 / ofc: 2548924 Tel. No. 2534111/ 2534222
DIRECTORY
Emergency Rescue Unit Foundation Squatter Prevention

Cebu Medical Society Bldg., Banilad Elimination & Encroachment
Tel. Nos. 2339300 Fax: 2327850 Division (SPEED)
4162664 / 4162665 Hotline No. 161 OIC : VICENTE C. MERCADO
Lapulapu City: 3402994
Chairman: DR. PEK ENG LIM
Parks & Playground Commission Operation Second Chance

Plaza Independencia, Cebu City Pagtambayayong, Kalunasan,
Tel. No. 2562170 Cebu City
OIC: MARY GRACE TEOXON Tel. No. 2554165
Warden:
C/INSP. JENNIFER JOYCE J. ABAR
Pagtambayayong Foundation Dept. of Social Welfare

102 P. Del Rosario Extn., Cebu City Services (DSWS)
Tel. Nos. 2537974 / 4182168 DSWS Bldg., Labangon,
Exec. Dir. ERMA C. RAMOS Katipunan, Cebu City
Tel. 2625163 / 2629350 / 2616408
Chief : MS. CATHERINE R. YSO
CC Disaster Coordinating Council Bayanihan Credit Cooperative, Inc.

San Miguel Warehouse BCCI Bldg., D. Jakosalem St.,
M.C. Briones St., Cebu City Cebu City
Tel. No. 2548558 Tel. No. 2557490
OIC: ENGR. ROLANDO ARDOSA OIC : MR. DANILO ORTIZ
Office of the City Register of Deeds Office of the City Prosecutor

Fernan Hall of Justice Fernan Hall of Justice
Capitol Compound, Cebu City Capitol Compound, Cebu City
Tel. No. 2532929 / 2534450 / 2540063 Tel. No. 2532721
Head : ATTY. EMMANUEL IMARINO City Prosecutor :
MR. NICOLAS C. SELLON
City of Cebu 219

CEBU INVESTMENT & PROMOTIONS CENTER (CIPC)
Ground Floor, Waterfront Hotel, Lahug, Cebu City
Tel. Nos. 2326888 loc. 8138 / 2330811-12
Chief : MR. JOEL MARI YU
DIRECTORY
CEBU CITY TRAFFIC OPERATIONS MANAGEMENT
(N. Bacalso Avenue, Cebu City)
CITOM Board Office Communication Center
Tel. No. 2532181/ 2562625 Tel. Nos. 9211 / 2538262
Exec. Dir: ARNEL TANCINCO Head : SPO1 JINA GACHO
Administrative Division Legal Section

Tel. No. 2532181 Tel. Nos. 2556872
Admin Ofcr: MS. LEONORA TERSENIO Head: ATTY. RICO ABELLANOSA
Office of the Traffic Director Traffic Violation Bureau

Tel. No. 2551409 Tel. No. 2548453
Chief: JONATHAN ABELLA In-charge: MS. SOFIA BACOLOD
Control Section Traffic Engineering Section

Tel. No. 2562626/ 2539211 / Tel. No. 2549985 / 2539211
2540995 / 2548453 2538262 / 2551409
OIC: MR. MARIO GALENZOGA In-charge : LOUIE GILANTAGA-AN
Planning Section
Tel. No. 2540995
In-charge: MS. ROSARIO DOSDOS
CEBU CITY MEDICAL CENTER

(N. Bacalso Avenue, Cebu City)
TRUNKLINE 2557141-47 loc. 105 / 2557274
Chief of Hospital for Professional Service
DR. MYRNA RABAYA-GO
Office of the Asst. Chief of Hospital Billing Section

Tel. No. 2557275 / 2557141-47 loc. 109 Tel. Nos. 2557141-47 loc. 114
MS. SUZANNE O. ARDOSA Head: Ms. MALOU ARCHUA
City of Cebu 220

Emergency Room Laboratory Section
Tel. Nos. 2557141-47 loc.112 / 120 Tel. Nos. 2557141-47 loc. 227
OIC: DR. GLORIA DUTERTE Head: MR. PROMENCIO CALAMBA
DIRECTORY
Library Section Maintenance Section

Tel. Nos. 2557141-47 loc. 219 Tel. Nos. 2557141-47 loc. 220
Head: MS. ALMA COSIDO Head: ENGR. EDGARDO BORINAGA
Medical Record Section Medical Social Services

OIC : MRS. ROMARICA DERODAR Head: MS. GUADALUPE LABAJO
Office of the Chief Nurse Operating Room

Acting Chief Nurse: Nurse-in-charge:
MS. LERMA SOLEDAD MS. ROSALINDA TIANGCO
Out-Patient Department Pharmacy

Head: DR. ROSNATO DIAZ Supervisor: MS. TESSIE CANONO
Property Section CCMC School of Nursing

Tel. Nos. 2557141-47 loc. 224 Nos. 2557141-47 loc. 217/ 218
Head: MR. DARWIN MANINGO Dean: MS. VICENTA JALUAGE
X-Ray Department Supply Office/College of Nursing

Chief Resident: Supply Officer:
DR. JONIE MARQUESTO MRS. EPIFANIA JOMUAD
Administrative Division Administrative/ Personnel Division

Tel No. 2557141-47 loc. 110 Tel. No. 2557141-47 loc. 110
Records Officer:MS. ALICIA LARESMA Personnel Ofcr. :
PRYLE B. TAGANILE
Dietary Section Dental Section

Tel. No. 2557141-47 loc. 126 Tel. No. 2557141-47 loc. 108
Head : ROSALINA UY Head : DR. JAIME MERCADO
City of Cebu 221

CITY HEALTH DEPARTMENT
(Gen. Maxilom Extension)
DR. FE CABUGAO
City Health Officer
DIRECTORY
Telefax No. 2321527
Direct Line: 2326863
Environmental Sanitation Division Field Program Services

Tel. No. 2326969 Tel. No. 2325731
Chief : DR. EVELYN VILLAMOR Chief: Dr. MILA PADRON
Epidemiology Center STD Detection Center

Tel. No. 2326848 Tel. No. 2330987
Chief: DR. ILYA TAC-AN Chief: DR. ILYA TAC-AN
Laboratory Division Surveillance Center

Tel. No. 2344042 Tel. No. 2326848
Chief: DR. DOROTEA BACALSO Asst: DORENDA MACASUCOL
Supply Division Administrative Office

Tel. No. 2330987 Tel. No. 2326820
Admin. Ofcr: VIRGILIA SUQUIB
CITY CIVIL REGISTRAR’S OFFICE (OCCR)

Ground Floor, City Health Building,
Gen. Maxilom Extension, Cebu City
Tel. Nos. 2332484 / 2326664
City Civil Registrar : ATTY. EVANGELINE ABATAYO
DEPARMENT OF PUBLIC SERVICES

2nd Floor, Ramos Supermarket Bldg.,
Barangay Cogon Ramos, Cebu City
Email Add: double7_dps@yahoo.com / storm_dps@yahoo.com
Tel. No. 2383993 / 4120616
DEPARTMENT HEAD : ENGR. DIONISIO S. GUALIZA
Administrative Division Property Section

Tel. No. 2383995 Tel. No. 2383990
Chief : MR. CONSTANTINO PACULABA Chief : MR. ANTONIO TICZON
City of Cebu 222
Garbage Collection Section Tubig Project
Tel. Nos. 2549271 / 2383991 Tel. No. 4120617
OIC: RANDY NAVARRO Chief: ENGR. RUFINA ADLAWAN
DIRECTORY
Streetlighting Division Environmental Sanitation

Tel. No. 2561911 Tel. Nos. 2383991
OIC: ENGR. ARNEL CAL Head : ENGR. NORMAN DEL MAR
Transport Operation Sewage Treatment Plant (STP)

Tel. No. 2737813 Tel. No. 4129467
Chief : FROILAN MELGAR Chief : ENGR. STEVE PO
Inayawan Sanitary Landfill

White Road, Inayawan, Cebu City
Tel. No. 2721057
Chief : ENGR. EDUARDO POTOT
DEP’T. OF MANPOWER DEV’T. & PLACEMENT

Marijoy Bldg., D. Jakosalem St.,
Tel. No. 2539212/ 2544348
OIC: MR. FIDEL MAGNO
DEPARTMENT OF VETERINARY MEDICINE & FISHERIES

North Reclamation Area, (Back of SM City )
Cebu City
Cebu City Modern Abattoir City Pound

Tel. Nos. 2324483 / 4226708 / 2335675 Animal Control Unit Head
City Veterinarian : 2335675 /2324483 /4226708
DR. ALICE UTLANG Head: DR. MA. ANTONIA JUBASAN
CEBU CITY POLICE STATIONS
Parian Police Station (Station 1) San Nicolas Police Station (Stn. 6)

Tel. No. 2545002 / 4149165 Tel. No. 2619788
Chief: Chief:
P/Supt. Glenn Candelario A. Ares P/Chief Insp. Marciano A. Batiancela, Jr.
City of Cebu 223
Fuente Police Station (Station 2) Pardo Police Station (Stn. 7)
Tel. No. 2557350 / 2535636 / 2562194 Tel. No. 2733642
Chief: P/Chief Insp. Maj. Henry F. Biñas Chief: P/Sr. Insp. Aureo B. Sanchez
DIRECTORY
WaterFront Police Station (Station 3) Talamban Police Staton (Stn. 8)
Tel. No. 2546968 Tel. No. 3447400
Chief: P/Supt. Pedrillo Villamor, Jr. Chief: P/Sr. Insp. Claudio Casiban
Mabolo Police Station (Station 4) Guadalupe Police Station (Stn. 9)

Tel. Nos. 4128262 Tel. No. 2562193
Chief: P/Supt. Armando Radoc Chief: P/Sr. Insp. Catalino Nacario
Carbon Police Station (Station 5) Punta Princesa Police Station(Stn. 10)
Tel. No. 2548635 / 2562192 Tel. No. 2615470 / 2617507
Chief: Chief:
P/Supt. Eliseo B. Castroneuvo,Jr. P/Sr. Insp. Anecito B. Perandos
Mobile Patrol Group Mambaling Police Station (Stn. 11)

Tel. Nos. 2332178 / 2320289 Tel. No. 2610454 / 2619804
/ 2338304 / 2338310 Chief: P/Sr. Insp. Andres S. Bayarcal
Hotline No: 166
OIC : P/Chief Insp. Arnel Banzon
CEBU CITY POLICE OFFICE

Camp Sotero Cabahug, Gorordo Ave, Cebu City
Ofc. Of the Deputy City Director Deputy for Operations

Tel. No. 2315802 Tel. No. 2330762 / 2336702
City Dir. P/ Sr. Chief: P/Sr. Insp. Emily D. Santos
Supt. Patrocinio A. Comendador
Theft & Robbery Section Homicide Section

Tel. No. 2340361 Tel. No.
Chief: P/C Insp. Alexis Relado Chief : P/Insp. Mario Monilar
Criminal Investigation & Intelligence Finance & Supply Section

Branch (CIIB) Tel. No. 2316496
Tel. No. 231580/ 2329857 Chief : P/Supt. Insp.Delia Rayoso
Chief: P/Sr. Insp. George V. Ylanan
City of Cebu 224

Crime Records Crime Laboratory
Tel. No. 2333976 Tel. No. 2336799
Chief : P/Insp. Gloria R. Vargas Chief : P/Sr. Insp. Claudio Casebas
DIRECTORY
Female Juvenile & Gender Drug Enforcement Unit

Section (FJGS)-Women’s Tel. No. 4122482
Tel. No. 2316496 / 4166703 Chief: P/ Insp. Mary Crystal Peralta
Chief: P/Sr. Insp. Norma L. Corbo
Bagong Buhay Rehabilitation Drug Rehabilitation and After

Center (BBRC) Care Center (DRACC)
Tel. No.2336673 / 2318663 / 2336768 Tel. No. 2314752
Warden: Supt. Efren Nemeño Chief:
P/Supt. Pablo Rustico A. Apolonio
POLICE ASSISTANCE : 166 / 117

PRO 7 OPERATION CENTER : 2550935 CCPO OPTN CTR.: 2330762
AFP CENTRAL COMMAND : 2334084 MCPO OPTN CTR.:
/ 2334095 3448466/3441200
2ND EODT : 2358485 CPPO OPTN CTR : 2535798 /
2538566
CEBU CITY FIRE STATION
N.Bacalso Avenue, Cebu City
Tel. Nos. 2560541 / 2548385 DL: 2550862
Chief: Supt. Esmael C. Codilla
Ofc. of the Chief for Operations Communication

Tel. No. 2560544 No. 2560541/42 Hotline Nos. 160 /117
Chief: P/Chief Insp. Virginia Toledo Chief: SFO4 Virgilio Reyes
Property Section Desk - in - charge

Tel No. 2560543 Pahina Central FSS Duty Personnel
Chief: SFO2 Rogelio Mondejar Tel No. 2560544
Administration Prevention Section

Tel. No. 4186266 / 2550862 Tel. No. 4186266
Chief: SFO4 Alex Narboada Chief: Engr. Restituto Gabisan
City of Cebu 225

Investigation Pardo Sub Station
Tel. No. 4186267 Tel. No. 2729411
Chief: SFO3 Allan P. Arciaga Chief: SFO3 Paquito Carillo
DIRECTORY
Motorpool Section Regional Operations
Tel. No. 2560543 Tel. No. 2560544
Chief : SFO4 Abundio L. Petalcorin Chief : Sr. Insp. Gildard A.
Tulabing
City Finance Labangon Sub Station

Tel. No. : 2560544 Tel. No. 2610911
Chief : SFO2 Joseph J. Ababon Chief : SFO3 Noe P. Solon
San Nicolas Sub Station Pari-an Sub Station

Tel. No. 2628530 Tel. No. 2550785
Chief: SFO4 Tomas Tomungha Chief: SFO4 Elmer Pabo
Guadalupe Sub Station Mabolo Sub Station

Tel. No. 2539474 Tel. No. 2331510
Chief: SFO4 Expedito Tabura Chief: SFO3 Bernardo Del Mar
Talamban Sub Station Labangon Sub Station

Tel. No. 3449200 Tel. No. 2610911
Chief: SFO4 Rodelio Boquiron Chief : SFO3 Noe P. Solon
City of Cebu 226

DIRECTORY—Executive Building
D IRECTORY OF OFFICES
GROUND FLOOR
2
Main Entrance to basement
1
4
SECOND FLOOR
Office of the City

Treasurer
to Legislative
Building
City of Cebu 227

THIRD FLOOR
City Assessor’s Office
Miscellaneous Section
ax Division FOURTH FLOOR
4
2 3
1. HRDO Training Room 3. Secretary to the Mayor’s

2. Human Resource Develop- Office
ment Office 4. City Budget Office
City of Cebu 228

FIFTH FLOOR
1. Management Information Computer Services (MICS) Department

2. Cebu City Commission for the Welfare & Protection of Children
(CCCWPC) Office
SIXTH FLOOR
vii
Office of the City

Accountant
City of Cebu 229

SEVENTH FLOOR
1. General Services Office (GSO)

2. Internal Control Office (ICO)
EIGHT FLOOR
2
3
1
4 5
1. Mayor’s Office
2. Bids and Awards Committee (BAC) Office
3. City Planning Development Office (CPDO)
4. City Administrator’s Office
5. SPRING Office / Mayor’s Management Team (MMT)Office
City of Cebu 230
DIRECTORY—Legislative Building
GROUND FLOOR
12
8 10
11
3 4
1 9
5 6 7
2 13
Main Entrance
1. Vice- Mayor’s Office 8. Office of the Building Official (OBO)
2. Vice- Mayor’s Conference Room 9. City Legal Office (CLO)
3. Customer Service 10. Cebu Environment & Sanitation Team
4. Office of the Building Administrator (CESET)
5. Ground Lobby 11. Post Office
6. Public Information Office (PIO) 12. Canteen
City of Cebu
7. SP Records 13. Clinic & Child Minding
231
SECOND FLOOR
to Executive 10
Building stairs
13 12 11
3 5 6 7 8 9
1 2 4
x
terrace
1. Commission On Audit (COA) 8. Hon. Abellanosa’s Office / Office of the Senior Citi-
2. Hon. Davide’s Office zens Affairs (OSCA)
3. Hon. Cabarrubias’ Office 9. Division for the Welfare of the Urban Poor (DWUP)
4. 2nd Floor Lobby & Terrace 10. Cuenco Hall
5. Hon. Jakosalem’s Office 11. Hon. Alcoseba’s Office
City of Cebu
6. Hon. Pacaña’s Office 12. Hon. Jagmoc’s Office
7. Hon. Carillo’s Office 13. SK Councilor Pelayo’s Office
232
THRID FLOOR
14
Emergency Exit stairs
17 16 15
1 2 3 8 9 10 11 12 13
5 6
xi
4 7
1. SP HRD 10. Hon. Labella’s Office

2. Hon. Faelnar’s Office 11. Hon. Pe’s Office
3. Hon. Daluz’s Office 12. Hon. Archival’s Office
4. CREMDEC 13. City Planning Development Office (CPDO)
5. CCWFAC 14. Del Mar Hall
6. Chapel 15. Hon. Japson’s Office
City of Cebu
7. CCYDC 16. Hon. Osmeña’s Office
8. Conference Room 17. Hon. Rama’s Office
233
9. Hon. Alix’s Office
FOURTH FLOOR
stairs
1 6
3
2
5
1. Sangguniang Panlungsod Office

2. Legislative Social Hall
3. SP Library
4. Doña Eva Macaraeg- Macapagal Session Hall
City of Cebu
5. Lobby
6. Caucus Room
234
F
FEEDBACK MECHANISM
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our service...
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important to us. Because of this, we value any feedback you can
give us by doing the following:
Simply fill in the feedback form (please see sample form

next page) available in the offices and leave it in the box at the
Customer Service Center located at the Ground Floor, Legislative
Building, Cebu City Hall
Talk to our Customer Relations Officer
Or simply call us at (032) 253-4979.
Your feedback is very important in assisting us to continu-

ally improve our services.
THANK YOU for helping us continuously improve our

services in the Cebu city Government!
City of Cebu 235

City of Cebu
236
FEEDBACK MECHANISM
C
FEEDBACK MECHANISM
OMPLAINT FORM
CCG Form # 1071-003
Revised 09-01-06
Date: ________________________________________
Code Number: _________________________________
Name of the complainant: _______________________
Address: _____________________________________
Contact Number: _______________________________
Site of the problem/Request: _____________________
Name of the Barangay: __________________________
(Draw sketch at the back)
Check the box that indicate the problem/request
LIGHT PEACE AND ORDER

Repair Illegal Gambling
New Installation Drug Pushing
Public Disturbance
Sidewalk vending
Unbecoming behavior
Illegal Structure
DRAINAGE PERMITS
Cleaning Business Permit
Construction Building Permit
ROADS OTHERS: _____________
Repair
Asphlating
Footpath
ARTESIAN WELL
Repair
Installation
PROBLEM/REQUEST DETAIL:
_______________________________________________
_______________________________________________
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City of Cebu 237

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Cebu City Citizen's Charter PDF

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Cebu City Citizen's Charter PDF

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M AYOR’S MESSAGE

I am very pleased to present to you the Cebu City Citizen’s Guidebook.

This aims to cut down on bureaucracy in the system and to improve

The Cebu City Government is continuously seeking ways to achieve its

We at the Cebu City Government hope that this guidebook will be a

The Citizen’s Charter is a good tool in improving efficiency in

It is thus, our fervent hope that the purpose of reducing bu-

May the Citizen’s Charter help build this nation stronger by

Part IV. Directory of Officers & Offices ………………………….…... 209

Part V. Feedback Mechanism……………...……………………...……… 235

C EBU CITY VISION

City of Cebu ii City of Cebu i

W e are one formidable family;

Ensure strict adherence by all to the approved Code of Conduct and

B elieve unconditionally that in every circumstance, despite contention,

 AVAILABILITY : Monday—Friday / 8:00 AM—5:00 PM

Follow these Wait while Approach … It will

DESCRIPTION : Responsible in the production and dispersal of

 PROCEDURE IN AVAILING THE SERVICE:

Follow these Wait while Approach It will

1. Submit letter 1.Receives letter. Office

2. Follow-up re- 4. Informs requisitioner Office 30 min-

4. Submit approved 8. Receives approved 1 day

HOW TO AVAIL OF COMPOST PRODUCTION TRAINING

DESCRIPTION : Facilitates training on Vermi-Composting to

HOW TO AVAIL OF URBAN AGRICULTURE TRAINING

DESCRIPTION : Provides training on backyard and container

Section A as a way to eliminate stray animals in the

DESCRIPTION :This service allows pet owners who no longer want

to take care of their pets to surrender them to DVMF.

DESCRIPTION : Application of New Business-

: 2nd Flr, Exec. Bldg / Business Taxes & Fees Division

III. For securing the Business Permit

Wait while Approach It will

1. Ask for the BP 1. Hands out the

DESCRIPTION :This service ensures that all meat handlers or help-

ers operating in Cebu City pass the standards set by

3. Pay registra- 3. Issue official CTO Collector

4. Get Registra- 4. Issue the Reg- Annalyn 2 days af-

DESCRIPTION :This service enables private slaughterhouses to for-

DESCRIPTION :This service exists to ensure that the tickets used in

corresponding amusement taxes have been paid.

2. Client pays the 2. Issues the Official Desig- Maxi-

of electrical and/ or water connection.

DESCRIPTION :This service determines if location is allowed to be

 CLIENT/S : Cebu City Constituents

trade, occupation or calling, may do so by surrender-

DESCRIPTION : This service caters to applicants for delayed filing

DESCRIPTION :This service issues certifications related to the birth

x LOCATION : Office of the City Civil Registrar (OCCR)

HOW TO APPLY FOR MARRIAGE LICENSE

DESCRIPTION :This service caters to filing for marriage license as a

Marriage Application ....... P 100.00

2. Pay at Window 3. 2. Issues Official CTO

8. Get claim slip with 7. Issues Claim

9. Wait for Posting Period 8. Post names.

DESCRIPTION :This service caters to filing and registration of all

x LOCATION : Office of the City Civil Registrar (OCCR)

Follow these Wait while Approach … It will

DESCRIPTION :This service caters to applicants for delayed filing

2. Pay fees at Window 3. 2. Issues Official CTO 10

HOW TO APPLY FOR LATE REGISTRATION OF DEATH

DESCRIPTION : This service caters to applicants for delayed