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D.T. CONSULTING

FINAL REPORT
INTERNAL COMMUNICATION
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TEAM INTRODUCTION

Zoe Barrie Esai Flores Chris Macias Roman Taressa Soto Grant Sturtevant
Jimenez-Uribe
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OUTLINE
PHASE I PHASE II

Gather Information Solution Development

- Summary - Recommendations

- Situation - DHCC

- Background - Slack

- Research - Response

- Analysis - Strategy
- Schedule

OUTLINE SUMMARY SITUATION BACKGROUND RESEARCH ANALYSIS SLACK DEP. HEADS TIMELINE CONCLUSION
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“The single biggest problem of

communication is the illusion that it has
taken place.”
-George Bernard Shaw
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SITUATION
OPPORTUNITY

Internal Communication
- 16 to 85 year old age
range
- Information overload

2 Recommendations Information Flow

OUTLINE SUMMARY SITUATION BACKGROUND RESEARCH ANALYSIS SLACK DEP. HEADS TIMELINE CONCLUSION
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BACKGROUND

POTENTIAL
RESEARCH IMPROVEMENTS

- UA Databases - Communication structure

- Surveys - Department independence
- Meetings with:
- Department Heads
- Leadership
- General Staff

OUTLINE SUMMARY SITUATION BACKGROUND RESEARCH ANALYSIS SLACK DEP. HEADS TIMELINE CONCLUSION
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PRIMARY RESEARCH

MEETINGS
- Different platforms
- Upper and lower-division
disconnect
- Various factors

OUTLINE SUMMARY SITUATION BACKGROUND RESEARCH ANALYSIS SLACK DEP. HEADS TIMELINE CONCLUSION
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SECONDARY RESEARCH

UA Library Database
- Face-to-face
interaction
- Organizational
commitment

OUTLINE SUMMARY SITUATION BACKGROUND RESEARCH ANALYSIS SLACK DEP. HEADS TIMELINE CONCLUSION
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SURVEY RESPONSES

60% 100% 65% 80%

Lack of Communication Smartphones Retrieval of Accountability

Information

OUTLINE SUMMARY SITUATION BACKGROUND RESEARCH ANALYSIS SLACK DEP. HEADS TIMELINE CONCLUSION
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ANALYSIS

Uniform Minimized Accountability JCC Benefits

Communication Redundancy
Channel

OUTLINE SUMMARY SITUATION BACKGROUND RESEARCH ANALYSIS SLACK DEP. HEADS TIMELINE CONCLUSION
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SLACK
Day to day communication

A cloud-based
communication tool

Channels File Sharing

- Private - Pin documents in chat
https://slack.com.
- Public - Ability to comment on files

OUTLINE SUMMARY SITUATION BACKGROUND RESEARCH ANALYSIS SLACK DEP. HEADS TIMELINE CONCLUSION
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DEPARTMENT HEADS

PART I

- Discuss weekly information during

leadership meeting
- Develop key takeaways and create an
agenda

OUTLINE SUMMARY SITUATION BACKGROUND RESEARCH ANALYSIS SLACK DEP. HEADS TIMELINE CONCLUSION
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DEPARTMENT HEADS

PART II

- Disseminate weekly agenda through

Slack
- Public Channel
- Private Channel

OUTLINE SUMMARY SITUATION BACKGROUND RESEARCH ANALYSIS SLACK DEP. HEADS TIMELINE CONCLUSION
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TIMELINE

December December December January January

Week 1 Week 2 Week 3 Week 4 Week 5

➔ Announcement made at
Leadership meeting
➔ Department heads
announce DHCC
➔ Nicole familiarizes
Leadership team with Slack
➔ Leadership creates their
private department
channels
➔ Drafted mock DHCC
document created and
uploaded to Slack
➔ Department heads choose ➔ Employees sign up for ➔ Slack usage begins
two managers within Slack (mandatory)
department to be ➔ Employees familiarize
“Admins” themselves with Slack

OUTLINE SUMMARY SITUATION BACKGROUND RESEARCH ANALYSIS SLACK DEP. HEADS TIMELINE CONCLUSION
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CONCLUSION
OVERVIEW

Research DHCC Slack Implementation

OUTLINE SUMMARY SITUATION BACKGROUND RESEARCH ANALYSIS SLACK DEP. HEADS TIMELINE CONCLUSION