KOD

BIL TAJUK KOMPETENSI CATATAN

KURSUS

TAHAP 1

1 HPC103 PREPARE MEAL RESERVATION

2 HPC103 PREPARE TRANSPORTATION RESERVATION

3 HPC103 PREPARE ENTRANCE TICKET RESERVATION

4 HPC103 PREPARE ACOMMODATION RESERVATION

5 HPC103 PREPARE TRANSPORT RESERVATION

6 HPC103 PREPARE MEET AND GREET MATERIALS

7 HPC103 PREPARE BAGGAGE LOGISTIC ASSIGNMENT

8 HPC202 TOUR ITINERARY OPERATIONS

9 HPC104 PERFORM TRAVEL TRADE PARTICIPATION

10 HPC201 HANDLE CUSTOMER INQUIRIES

11 HPC201 HANDLE LOST AND FOUND FOUND ITEMS

12 HPC202 TOUR FINANCIAL DOCUMENTATIONS

13 HPC202 TOUR MOVEMENT SCHEDULE

14 HPC202 MAINTAIN CLIENT DATABASE

TAHAP 2

1 HPC103 PREPARE TOUR ASSIGNMENT

2 HPC103 PREPARE LOCAL AUTHORITY AND PERMIT APPLICATION

3 HPC104 PERFORM TOUR PACKAGE PROMOTIONS

4 HPC201 HANDLE CUSTOMER COMPLAINTS

5 HPC201 SUSTAIN BUSINESS RELATIONSHIP

6 HPC303 TOUR QUOTATION

7 HPC304 TOUR ROUTE CHANGES

8 HPC304 TRANSPORTATION CHANGES

9 HPC304 MEAL CHANGES

10 HPC304 FLIGHT SCHEDULE CHANGES

11 HPC304 ACOMMODATION CHANGES

12 HPC304 TOURIST GUIDE PLACEMENT CHANGES

13 HPC404 COORDINATE TOUR ARRANGEMENT

TAHAP 3
1 HPC5044 CARRY OUT TOUR RESERVATION ACTIVITIES

2 HPC5044 CARRY OUT TOUR ARRANGEMENT CONFIRMATION

3 HPC5033 CARRY OUT SALES PROJECTION

4 HPC303 TOUR PACKEGE DESIGNING PROCESS

5 HPC5033 EXPLAIN THE CONCEPT OF MARKETING

6 HPC201 CUSTOMER SERVICE ACTIVITIES

7 HPC303 TOUR PACKAGE COSTING

8 HPC401 VERIFY CONTIGENCY PLAN ACTIVITIES

9 HPC5044 PREPARE TOUR REPORT

10 HPC7033 PREPARE STAFF SYSTEM CODE

11 HPC5044 CARRY OUT OPERATIONAL BRIEFING

12 HPC7033 WORK SCHEDULE PREPARATION

13 HPC5044 CARRY OUT TOUR SERVICE EVALUATION

14 HPC7033 PREPARE SUPPLIER CONTRACT

15 HPC7033 OPERATIONAL MEETING

16 HPC7033 STAFF APPRAISAL

17 HPC7033 STAFF DISIPLINE

18 HPC7033 STAFF TRAINING

19 HPC7033 WORK SCHEDULE PREPARATION

SENARAI SEMAK FAIL KOMPETENSI SVM/DVM