SERVICE WORLDWIDE
Comprehensive service for AUMA actuators
Advice and service
throughout
the entire product life
THE AUMA SERVICE
We at AUMA strive for long-term customer satisfaction and
partnership by warranting the safe and smooth operation of our
actuators. It is important to us to provide fast and unbureaucratic
support to our customers – throughout our products' entire
lifetime.
With our versatile service offering, we are your competent partner
for the installation, commissioning, training, maintenance, overhaul
or repair of your AUMA actuators, all supported by the provision of
OEM guaranteed spare parts.
YOUR BENEFITS AT A GLANCE
> One partner for all service missions
> Short reaction times
> Global service network
> Prompt availability of spare parts
> Compliance with the legal requirements
> Performance of all interventions by qualified AUMA service staff
> Complete recording of all actions taken
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THE AUMA SERVICE EXPERTS
Nobody is more familiar with AUMA actuators than our service
engineers. These experts, equipped with specialist tools, test
appliances, and spare parts are able to provide fast, customised
on-site support. Their efficient and competent approach to finding
appropriate solutions reduces downtimes in your plant to a
minimum.
QUALIFIED AND CERTIFIED
With internal and external training schemes, our service engineers
excel in their expertise of AUMA actuators. They have in-depth
knowledge relating to setting, parameterisation, inspection, and
repair of AUMA actuators. With access to specialist AUMA test
software and device-specific information, they can work efficiently
to promptly resolve site issues.
AUMA service specialists dispose of approvals and qualifications
required on site, e.g. to work in potentially explosive areas.
GLOBAL NETWORK
Whether your plant is based in Germany, EUROPE Spain AFRICA Malaysia
in Russia, in China or in any country of the Austria* Sweden* Algeria Oman
world – our AUMA experts are always very Belarus Switzerland* Egypt Pakistan
close. As a global company, we at AUMA Belgium* Turkey* Morocco Philippines
offer a complete sales and service network Bulgaria Ukraine Nigeria Qatar
on all continents. Croatia United Kingdom* South Africa* Saudi Arabia
Czech Republic* Tunisia Singapore*
All our services are available on a world- Denmark AMERICA South Korea
wide basis. You will find your competent Estonia Argentina AUSTRALIA Syria
local partners in more than 70 countries. Finland* Brazil* Australia* Taiwan
They will support you with the required France* Canada Thailand
solutions all around your AUMA actuators. Germany* Chile ASIA United Arab Emirates
Greece Colombia Bahrain* Uzbekistan
Hungary Cuba China* Vietnam
AUMA WORLDWIDE Iceland Ecuador Hong Kong
Ireland Mexico India*
> More than 20 AUMA subsidiaries Italy* Peru Indonesia
> More than 50 AUMA representatives Malta Puerto Rico Iran
The Netherlands* Trinidad Tobago Iraq
Norway USA* Japan*
Poland* Venezuela Jordan
Portugal Kazakhstan
Romania Korea
Russian Federation* Kuwait
Slovakia Lebanon
2014.10.10
* AUMA subsidiary 3
SITE INSTALLATION AND COMMISSIONING
Electric actuators form the interface between DCS and valve. To
make sure that your plant is operated under optimum conditions,
AUMA service provide assembly, electrical connection, and opera-
tional parameter setting, all adapted to suit your installation's
particular requirements.
OUR SERVICE PORTFOLIO
> Mounting actuators to the valves
> Electrical connection (power supply and signal cables)
> Limit and torque switch setting
> Software parameter setting
> Installation and wiring testing
> Fibre optic cable testing
> Fieldbus analysis and commissioning
> Integration tests with the DCS
> Function testing
> Operational testing
> Final inspection
> Operator handover training
PLANNED PREVENTIVE MAINTENANCE
Our experience shows that a pro-active approach to the mainte-
nance of our actuators delivers real cost benefi ts to plant operators.
Plant downtime can be minimised. With our application knowledge
and your plant knowledge we can provide cost-effective, long-term
planned preventive maintenance solutions that are tailored to your
specific needs.
Maintenance of our explosion-proof devices is exclusively performed
by our approved expert staff, complying to legal regulations,
heeding defined intervals.
OUR SERVICE PORTFOLIO
> Site-specific maintenance plans at fi xed prices
> Actuator health checks and condition reports
> Asset management solutions
> Assistance with periodic maintenance tasks such as enclosure
integrity checks, sealing replacements, and grease changes
> Regular maintenance on the basis of standardised test schedules
> Compliance with legal requirements relating to explosion
protection
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OUTAGE SERVICES FOR POWER AND PROCESS INDUSTRY
Planned shutdown or outages are fi xed periods of time in which to
carry out essential maintenance tasks before returning the plant to
service. Legislation places greater demands on plant operators
meaning higher numbers of checks need to be done in the same or
even less time.
AUMA, with their extensive knowledge of actuator use in these situ-
ations, are uniquely placed to plan and implement effective actuator
overhaul programmes within outage framework constraints.
OUR SERVICE PORTFOLIO
> Pre-outage plant asset surveys
> Outage activity planning
> Adherence to tight schedules
> Pre-defined maintenance plans at fi xed prices
> Standardised service procedures for all actuator types
> Adherence to all safety regulations
SPARE PARTS SERVICE
AUMA can provide you with guaranteed OEM spare parts decades
after the initial order – and this all around the globe in record time.
With access to build data and project/site asset management
records we can track which actuators and which versions are
installed in your plant. Consequently, we can ensure that you will
always receive the correct compatible components.
OUR SERVICE PORTFOLIO
> Worldwide spare parts dispatch
> Short delivery times
> Pre-engineered AUMA spare parts kits, e.g. sealing kits
> Complete sub-assemblies for subsequent functional
enhancement, e.g. fieldbus solutions, additional switches,
outputs, or sensor packs
> Guaranteed availability for spare parts during at least 10 years
after discontinuation of a product
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WORKSHOP SERVICE
Whether upgrading, overhauling, maintaining, or retrofi tting – our
workshop service is capable of testing, commissioning, and
calibrating your devices promptly with a minimum disruption to you
and your plant.
OUR SERVICE PORTFOLIO
> Complete overhaul to original condition, with fresh painting
> Changing and retrofi tting of functional enhancements
> Service exchange repairs to actuators and modules
> Speed/torque output changes
> Recalibration using factory test rigs
PRODUCT TRAINING
Trained staff are a must for smooth operation in process plants. Our
comprehensive training schemes focus on providing you with the
required know-how to safely operate your actuators during their
long service life.
To us it is essential that our customers fully understand how to
derive maximum benefi ts from their installed AUMA actuators. To
ensure that this happens we are committed to sharing our product
knowledge and service expertise with our customers.
AUMA training programs are designed to deliver a best practice
model allowing attendees to take away an in-depth understanding
of advanced commissioning and operation procedures. You will
learn to identify possible fault sources and remedy failures. Diverse
practical exercises enhance the acquired knowledge.
OUR SERVICE PORTFOLIO
> Comprehensive training courses to topics like mounting,
parameterisation, commissioning, trouble-shooting, and
retrofi tting
> Customised training schemes
> Training can be held either at AUMA or on site at your premises
or plant
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MODERNISATION OF EXISTING PLANTS
Whether you are looking to upgrade existing AUMA actuators,
replace obsolete manufacturers equipment, or automate manual
valves, AUMA have the knowledge and experience to assist you in
the modernisation of your plant. Our knowledge extends well
beyond actuators and we are able to advise on plant monitoring
and control philosophies including advice on fieldbus solutions.
OUR SERVICE PORTFOLIO
> Complete project management
> Application advice
> Site surveys
> Development of detailed modernisation concepts
> Selection and sizing of required actuators
> Design and manufacture of special adapters, mechanical drives,
and control panels
> Actuator parameterisation to interface with the DCS
> Integration and commissioning
ADAPTERS AND SPECIAL SOLUTIONS
Special and challenging installation conditions require special and
customised solutions: Especially for buried service or when
modernising existing plants where valve attachments are fre-
quently not complying with standards. We offer extensive acces-
sories and manufacture pedestals, lever arm arrangements, and
other adapters to customer needs.
Special solutions can also be addressed through the actuator's
controls' software, adapting it when and where needed, for
example when automating customised valves, such as lift plug
valves or multiport valves.
OUR SERVICE PORTFOLIO
> Tailor-made mechanical adapters, such as floor pedestals, flange
adapters, and lever arm arrangements
> Electrical adapters
> Software adaptation for special applications
> All on short delivery times
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AUMA Riester GmbH & Co. KG
Aumastr. 1
D-79379 Muellheim
Tel +49 7631-809-0
Fax +49 7631-809-1250
riester@auma.com
AUMA subsidiaries or representatives
are implanted in more than 70 countries. For
detailed contact information, please refer to
www.auma.com
Certificate Registration No.
Subject to changes without notice. The product features and technical data provided do not express or imply any warranty. Y000.446/003/en/1.14 12 100/104 4269
