Ravenshaw University Cuttack NOTICE No _4YQ3U4 pt_OF-l]-18 This is for information of all the B.Sc — ITM, IST & Computer Science 2017 & 2018 pass out students that a placement drive for Tata Consultancy Services will be organised on 13” November 2018 at 10:00 am in the Annex-lll of Ravenshaw Convention Centre. The interested students are required to register them self in both the below mentioned links on or before 10" November 2018 by 05:00 PM. Step -1: Fill the registration form using following link and print your DT Reference No.:- https://nextstep.tcs.com/campus/#/mainHome (Please refer the instruction link for online registration) Instruction link https://tinyurl.com/tcsinstruction Step-tI: Fill the below mentioned form using your DT Reference Number. https://goo.gl/forms/mFkFAIcCTb80Z3QT2 (Step -1 and Il are Mandatory) AboutTataConsultancyServices: Tata Consultancy Services Limited(TCS) is an __Indian multinational information technology (IT) service, consulting company headquartered in Mumbai, Maharashtra. It is part of the Tata Group and operates in 46 countries. TCS is one of the largest Indian’ companies by market capitalization. TCS is now placed among the most valuable IT services brands worldwide. In 2015, TCS is ranked 64th overall in the Forbes World's Most Innovative Companies ranking, making it both the highest-ranked IT services company and the top Indian company. It is the world’s 2nd largest IT services provider. As of 2017, it is ranked 10th on the Fortune India 500 list. In April 2018, TCS became the first Indian IT company to breach $100 billion market capitalization, and second Indian company ever (after Reliance Industries achieved it in 2007) after its m-cap stood at Rs 6,79,332.81 crore ($102.6 billion) in Bombay Stock Exchange. In 2016-2017, Parent company Tata Sons owned 70% of TCS; and more than 70% of Tata Sons’ dividends were generated by TCS. In March 2018, Tata Sons decided to sell stocks of TCS worth $1.25 billion in a bulk deal. For more information, visit us at www.tcs.com, * 2017 & 2018 Pass out Graduates : B.Sc— ITM, IST & Computer Science P.T-d>J -2- General Skills: Good communication skills, Should be flexible working in rotational / night shifts, Good interpersonal skills, Working knowledge of Hardware & Software, Should be a regular graduate Process and Skills: hni Y Queue Management - Timely case acceptance & acknowledgement, categorization, resolution and reassignment ¥ Knowledge base for incident resolution procedure Y Ensure that all support tickets are updated with the correct and complete information ¥ Own incident resolution at all times and keep user informed of status ¥ Provide ETA for delayed streams/Process ¥ Analyze and troubleshoot a wide range of queries via phone or chat ¥ Escalate the incident to next line of support in case procedure does not exist; or application of procedure does not resolve incident ¥ Maintain ownership of Incidents till closure, ensuring status update and resolution according to SLAs / KPIs ¥ Knowledge Sharing / Cross Training of applications Salient Features: ¥ Good Communication skills - Oral and written ¥ No Shift or Location Constraints ¥ Minimum of 24 months of commitment in terms of longevity Mandatory document required at the ti ferview: 2 Physical copies of your Resume 2 Passport size Photographs Photocopies of All Certificates & Mark sheets till date. College ID Card Interview Rounds: * Round 1- Written Test Round 2 - Technical © Round 3-HR All the registered students should report at Annex-lll on 13" November 2018 at 10:00 am with above preparatory. i 2 I Plecamentca itor Ravenshaw University, Cuttack MemoNo_ UR45 pr _09rl)-18 Copy to All Notice Board/ All Hostel Notice Board/ Heads, Co-ordinators & Placement Advisors of ITM, IST & Computer Science Departments _/ Director Placement / Office of the Registrar / DSWICOFICCD Office/ Webmaster / OS | OIC system with a request to upload in the University Website/ Steno to Vice Chancellor for information. Be 5 Ragh SM 187 Placement Co-ordinator Ravenshaw University, Cuttack