Duties and responsibilities

THE GUEST SERVICE ATTENDENT / STEWARD

Morning Shift

 Open up all the cupboards and side stations for the

setting up of the restaurants. Do the Mis-en-place for the
day.
 Ensure linen, cutlery and hollowware is stacked for
service and the water jugs Re-filled and placed on the
side-station.
 Wipe the glasses and lay the covers.
 Maintain cleanliness at the workstation.
 Assist other stations.
 Carry out any other tasks assigned by the supervisor.
 Assists in seating the guests .
 Introduces himself on the table.
 Offers the choice of water and serves it on the table
immediately
 Takes the order for the drinks and the starters.
 Feeds the order in the micros with exact specifications
 Unfolds the napkins and presents the main course menu
 Takes the main course order
 Serves all order as per the guest request or as per the
basic service sequence decided by the management
 Dazzle and delight the customer by providing interactive
service
  Maintain the cleanliness of the workstation and
coordinate with all the colleagues in running the
operations smoothly.

Evening Checklist

 To wipe and clean all the tables after removing all the
table appointments.
 To check for any maintenance issues in their work area.
 To neatly-stack his /her side station.
 Carry out critical item handover
 To take a physical inventory of the operational cutlery,
crockery, hollow-ware and napkins.
 To carry out any other closing assignment given by the
management/supervisor.