Danielle Hansen

Dhansen.tx@hotmail.com
5201 Patterson Dr
Haltom City, Tx 76117
(361) 218-3608

Experienced, self-taught 3D artist with 8+ years of 3D modeling, UVing, Texturing, and Animating
experience. Proficient in Maya, Zbrush, Marvelous Designer and Photoshop. Seeking to apply skills to a
lead role in a professional environment.

Education:
High School Diploma – Pettus High School - 2002
Business Management – The Victoria College - 2002 to 2003
Graphic Design – The Art Institute Pittsburgh - 2009 to 2011
Architecture – Tarrant County College - Projected Graduation Date: June 2019
Business Management – Tarrant County College - Projected Graduation Date: June 2019

Experience:
Customer Support Agent, April 2005-March 2006
Spherion (Sprint Contract), Victoria, Texas
• Resolved Inbound/Outbound calls providing customer service support for cellular service
accounts pertaining to billing, account changes, and set up.
• Researched billing plans and compared customer usage to determine appropriate, cost-
effective plans to fit their needs.
• Completed technical port in requests and followed up with customers to ensure issue
resolution.
• Handled sensitive information including credit card payments and social security
numbers.
• Walked customers through troubleshooting and preformed activations on devices.
• Filed insurance and warranty claims.
Customer Support Specialist, March 2007-January 2012
Spherion (Sprint Contract), Victoria, Texas
Assisted supervisor and customer support agents in problem solving issues, serving as a buffer
between agents and team supervisors.
• Filled in for supervisors while on breaks, meetings and vacations.
• Monitored call queue, assigning agents to appropriate categories and supervising breaks.
 Hansen, Danielle 2/2

• Handled escalated calls as supervisor often deescalating irate customer calls and working
with several departments to solve complex account issues.
• Assisted supervisor with filing and spreadsheets.
Owner, Manager, Customer Support Representative, Marketing, Event Planning and Sales.
August 2010-Present
Self, Haltom City, Texas
• Collaborate with event organizers on group projects.
• Create immersive, interactive environments with a group of peers.
• Turn concepts into full functioning 3D builds.
• Create furniture, props, buildings, environments, décor, and set up realistic scenes.
• Manage work schedule.
• Create promotional events and sales.
• Manage over 5,000 subscribers and over 1,000 VIP followers.
• Employee hiring and management.
• Conduct status report meetings.
• Create low-poly, game-ready 3D designs for high volume, micro-transaction sales.
• Model, UV, texture, export, and upload objects.
• Object animation.
• Created, built and maintain a brand.
• Set up photos and conduct post processing and editing for advertisements and vendor ads.
• Create ads and use them for marketing.
• Control social media accounts and secure followers.

Skills:
• Microsoft Office (Advanced)
• Photoshop (Advanced)
• Autodesk Maya (Advanced)
• Windows 98-10 (Advanced)
• Multi-Line Phones (Advanced)
• Desktop Hardware Installation (Advanced)
• Desktop Software Installation (Advanced)
• 3D modeling, UVing, Texturing and Animation (Advanced)
• Computer Graphics (Advanced)
• Digital Photograph Manipulation (Proficient)
• Drawing (Proficient)
• Marvelous Designer (Proficient)
• Zbrush (Proficient)
• Digital Painting (Developing)