Dear NOC,

Kindly note that this circuit is experiencing a fibre break. Checks carried are
pointing to a break. Please advise status from your end.
Location: Ndola
Termination point: Skyways Ndola
Fibre down.
Contact Name : 0977-212439.

SDV Bollore (Chingola & Lusaka) - MPLS Last Mile Down

Dear NOC,
Kindly assist with this account. The fibre is down and indicators are pointing to a
break. LOS flashing on ONT.

Please be advised that checks on MDC from the Chingola terminating at Kabundi end
and also from the Lusaka end terminating at Qrent show fibre is off hence optical
loss. Kindly assist with further investigations and quick resolution.
Location: Chingola end and Lusaka end.
Termination points: Kabundi and Qrent.
Vlan 312
Contact Name : Emmanuel 0977-637963

Regards

Dear NOC,

Kindly assist with re-configuring this link as the client did a reset on the ONT.

107089@HAIZM.cecliquidtelecom.com
SN:48575443086BE88F

Dear NOC,

Kindly help to unsuspend the account in subject. The account has been unsuspended
in My Hai by our account team but it is still showing suspended in Sandvine. See
below screenshot.
Hi Team/Rasford/Melissa,

Kindly assist further with issue in subject. It seems the ONT at this customer�s
premises is assigned to another customer according to @Jonathan Simpaka in copy.

See Details below for more info.

SN: 48575443CE72B532
Order: 1626@REALTIME.cecliquidtelecom.com
Address: 2333 Kabelenga, Fairview

POC: 0966 724 069