Amadeus Ticket Changer User Guide 218 PDF

User Guide
Amadeus Ticket Changer

User Guide
April 2012
User Guide
Document control
Security level
Company Amadeus Qatar W.L.L
Department Training Services
Author Muhammad Zafar Minhas
Reviewed by Date
Approved by Date
Version Date Change Comment By
V1.2012 April 2012
Page 2 of 101 Amadeus Qatar W.L.L

User Guide
Table of Contents
Table of Contents ................................................................................ 3
Introduction ......................................................................................... 4
Amadeus Ticket Changer Participating Airlines ....................................................... 5
ATC Prerequisites / Preconditions for Reissue / Revalidation ............................. 5
Amadeus Ticket Changer Revalidation & Reissue Rules ....................................... 7
Amadeus Ticket Changer Important Information ..................................................... 8
Amadeus Ticket Changer Pricing Entries ................................................................. 10
Amadeus Ticket Changer & Manual Exchange Comparison ............................... 11
Amadeus Ticket Changer Pricing Options ............................................................... 12
ATC Pricing Recalculate Transactions ...................................................................... 15
FXF: INFORMATIVE RE-PRICING ............................................................................ 15
FXQ: CONFIRMED RE-PRICING ............................................................................... 18
FXE: BEST PRICER INFORMATIVE RE-PRICING ................................................ 21
FXO: BEST PRICER CONFIRMED RE-PRICING ................................................... 23
Preparation Re-issue with ATC.................................................................................... 28
Steps for re-issue with ATC ......................................................................................... 28
ATC Examples- CAT31 Content has filed by Carriers ........................... 31
Fare difference amount for fully unused e-ticket ...................................................... 32
Residual Value for refundable difference ................................................................... 37
PARTIALLY USED TICKET ......................................................................................... 39
SECOND REISSUE/EXCHANGE ............................................................................... 46
REISSUE MULTIPLE PASSANGERS ....................................................................... 53
INABILITY TO REISSUE / REVALIDATE E-TICKET .............................................. 59
REVALIDATION ............................................................................................................. 62
Steps for revalidation with ATC ................................................................................... 62
ATC IN GRAPHICAL USER INTERFACE.................................................................... 66
MULTIPLE PASSENGERS .......................................................................................... 78
ATC Examples-CAT31 Content has not filed by Carriers .................... 81
Fare and Tax difference Collection ............................................................................. 81
Steps for reissue with ATC........................................................................................... 82
Penalty as Tax difference Collection .......................................................................... 88
Steps for reissue with ATC........................................................................................... 89
SYSTEM WARNING MESSAGES ................................................................................. 97
ERROR MESSAGES ........................................................................................................ 98

User Guide
Introduction
Amadeus Ticket Changer (ATC) is the Amadeus Solution to automate the
calculation necessary to reissue a ticket. Amadeus Ticket Changer also stores
the results in correct ticketing formats. It delivers quicker and more responsive
services to travel needs and changes of your customers.
In the past complex reissue calculations had to be carried out manually in a

time consuming process to travel agent. Now Amadeus Ticket Changer (ATC)
is capable to calculate instantly the price difference including Fare, Tax, and
determine the appropriate penalties amount, residual value and update the
PNR with the correct additional total amount and prevents ADMs generated by
the airlines for misleading reissue, if Carrier has filed their ATPCo Category 31
(Voluntary Changes ‘’VC’’).
Amadeus has introduced a new feature with ATC, which allows all Travel
Agents to perform an end-to end fully automated reissue, for carriers that
haven’t filed their ATPCo Category 31. It means no more ATC message
‘’CAT31 NOT FILED’’ instead, the reissue panel will display a new appended
message ‘’VC CATEGORY NOT FILED BY CXR – REISSUE NOT GURANTEED *4*’’ to
identify this process.
**Note**:
When airline doesn’t provide the specific Voluntary Changes ‘’VC’’ data
in Encode format under CAT31, Amadeus Can’t guarantee the
calculations on behalf of the Airline. In the same way that we can’t
guarantee those calculations when they are done by agents manually
for reissue today. But the productivity gain still exist because ATC
compute fare differential, taxes and penalties the same way we do
with CAT31 content and this is most time consuming process.
Amadeus Ticket Changer (ATC) is a complete solution enhancing the reissue

process in FOUR simple steps:
1- PNR retrieval…………………… (Existing reservation)

2- Rebooking………………………. (New Flight, Class, Date)
3- Pricing……………………………. (Recalculate of Fare/Taxes, Penalties)
4- Document Preparation…….. (Document Issuance)

User Guide
Amadeus Ticket Changer Participating Airlines

To display the Amadeus Ticket Changer participating airlines based on CAT31
(Voluntary Changes VC) airline content, enter:
FQN ATC/ CXR
Airlines Supported Amadeus Ticket Changer for Travel Agents
ATC Prerequisites / Preconditions for Reissue / Revalidation

The following prerequisites and preconditions must exist before you can use
Amadeus Ticket Changer for reissues and revalidations.
 The PNR must contain the mandatory PNR elements including the new
itinerary.
 The e-ticket record of the original document must be accessible for

Amadeus, if not allowed to retrieve the e-ticket record, the following
error message is displayed by the system: 'ACCESS TO DOCUMENT
DENIED'
 Amadeus Ticket Changer cannot be used for group PNRs.
 All Fares that have ‘'Voluntary Changes (VC)’' category attached in

the fare rule qualify for reissues and revalidations with guaranteed.
 All Fares that haven’t ‘'Voluntary Changes (VC)’' category attached

in the fare rule qualify for reissues and revalidations with no
guaranteed.

User Guide
Categories list for Fare Rule:
To check if a fare rule qualifies for Amadeus Ticket Changer transactions,

enter: FQN xx*VC (xx line number from FQD display).
For example: FQN01*VC
**Note**: The re-issue is not Guaranteed, if Voluntary

Changes (VC) fare rule is blank or not included in the Fare
rules list.

User Guide
Amadeus Ticket Changer Revalidation & Reissue Rules

Once you have made the necessary modifications to the passenger itinerary
ATC recalculates and processes the best pricing solution, accordance to the
reissue conditions, revalidation or reissue.
 A reissue generates a new ticket and stores a **EMD** for penalties,

and/or a refundable balance or a non-refundable amount, if any.
 A revalidation modifies the original ticket and generates a **EMD** for

penalties amount, if any.
**Note**:
In Qatar Market Electronic Miscellaneous Document (EMD) is not
activated at this current stage since airlines don’t support EMD or
desired Reason - For– Issuance code (RFIC). Presently All major regional
carriers have the process to include the Penalty Charges in the form of
tax with respective Code. If any airline does not follow this Process,
Penalties will not be automated in TST. Please contact Validating carrier
for Penalties code or Airline Policies to collect charges on Ticket.

User Guide
Amadeus Ticket Changer Important Information

Before start working with the Amadeus Ticket Changer (ATC), you should be
aware the following points:
If you change your reservation after issued e-ticket, you must exchange or
revalidate the ticket.
Revalidation
If the route and the fare itself do not change (i.e. new flight is fully compatible
with issued ticket fare rules), then, in some cases, airlines are allowed to make
changes in the old ticket (without need to issue a new ticket), i.e. revalidation.
Fare Amount
If the new ticket price (Fare and Taxes) is more than the cost of issued ticket,
For example, by raising the level of the Fare (upgrade) or itinerary changes
(re-routing), then we need to collect the difference from passengers for
exchange.
When using the ATC, the difference automatically included in the ticket itself
Penalties
When using the ATC pricing recalculate transaction, system is determined the
value of the Penalties automatically as per fare rules. If the Penalties exists, the
system will create EMD element in the PNR to issue EMD.
Unable to get Refund the difference

If the value of the Fare or taxes in the new ticket will be lesser than issued
ticket, the difference (refundable balance or residual value) in the general case
should be returned to the passenger (if not prohibited by the rules of airlines).
**Note**: It’s recommended to reissue the tickets from Airline

offices and claim the difference of fare due to EMD is not supported
by airlines in Qatar market at current stage for travel agents.

User Guide
Electronic Miscellaneous Document (EMD)

ATC pricing recalculate transaction automatically creates the TSM-P elements
and stores the (TSM) mask for collectable fees, Penalties and taxes. The TSM-P
element can also be created for processing of refundable difference between old
and new ticket to passenger, if the cost of a new ticket to get less may be airline
restrict for refund.
**Note**:
In Qatar Market Electronic Miscellaneous Document (EMD) is not
activated at this current stage since airlines don’t support EMD or
desired Reason - For– Issuance code (RFIC). Presently All major regional
carriers have the process to include the Penalty Charges in the form of
tax with respective Code. If any airline does not follow this Process,
Penalties will not be automated in TST. Please contact Validating carrier
for Penalties code or Airline Policies to collect charges on Ticket

User Guide
Amadeus Ticket Changer Pricing Entries

When a passenger decides to change his itinerary, you have FOUR pricing
options with Amadeus Ticket Changer (ATC). after you have rebooked the
itinerary in the retrieved or newly created PNR (you need to create a new PNR if
the original PNR has been purged by the system or, an e-ticket, if it has been
issued in another GDS).
Informative Re-Pricing
FXF How much would it cost to change the Itinerary?
Confirmed Re-Pricing
FXF + Update PNR with information to prepare the ticket re-issue
FXQ (TST, EMDs, FO line)
Best Pricer Informative Re-Pricing

How much would it cost to change the Itinerary by selecting lowest
FXE applicable fare?
Best Pricer Confirmed Re-Pricing

FXE + Update PNR with information to prepare the ticket re-issue
FXO (TST, EMDs, FO line)
***Note***: The difference between the Informative (FXF, FXE) and the
Confirmed (FXQ, FXO) pricing entries is that an informative pricing entry does
not store TST and no changes are made to the PNR, where as a confirmed
pricing entry stores a TST and updates the PNR accordingly and no TST created
for revalidation.

User Guide
Amadeus Ticket Changer & Manual Exchange Comparison

Below are comparison actions in the exchange of both manual and using
Amadeus Ticket Changer (ATC) Application:
USING AMADEUS TICKET CHANGER MANUAL EXCHANGE

Display or Create a PNR Display or Create a PNR
Check the e-ticket is reissued or not
Check the issued ticket fare rules
Rebook as require Rebook as require
Delete old TST mask (recommended) Delete old TST, If required
Recalculate cost with ATC commands Calculating the cost of a new ticket
Calculate the difference in fare and taxes
Create a TST mask
Update require flight segments
Insert Fare and taxes previously paid
Enter the amounts pay as difference
Enter the Base Fare Amount
Create a FO element in a PNR
Creating an MCO on a penalty / refund
Filling TSM mask
Creating / modifying elements of the FP in a Creating / modifying elements of the FP in
PNR a PNR
Creating / modifying elements of FM/FV Creating / modifying elements of FM
Display old e-ticket record Display old e-ticket record
Issue a new ticket and EMD Issue a new ticket and EMD
Check PNR, record and ticket Check PNR, record and ticket
Enter EMD in PNR (if required by the airline) Enter EMD in PNR (if required by the
airline)

User Guide
Amadeus Ticket Changer Pricing Options

Following are the Amadeus Ticket Changer Pricing Recalculate options for FXE,
FXF, FXO and FXQ
OPTION DESCRIPTION FXQ FXO FXF FXE

Number (s) segment (s) - if is not on all
/S3 the segments in the PNR (for default -    
/S3-5,7 for all segments)
Number (s) of passenger (s) - if is not
/P1 done for all passengers in the PNR (for  
/P2-3,5 default - for all passengers
Type of passenger (s) - to specify:
/INF INF - Infant (no seats)  
/PAX PAX - Passengers with seats
Number (s) item (s) FA / FHE – if
/T5-7 reservations formalized several E-ticket    
for each passenger
PNR (split) – Minimum fares for
/NS passengers of various types can require  
different booking classes
Classes:
Y - Economy Class (all);
M - Economy Standard class;
W - Economy premium class;
/KY C - Business class;
/KYC F - First class
- search is conducted only for those  
classes
Note: Choose the least cost among

these classes
Preferred classes of service – if in these
/KY,+ classes, the calculation is impossible,
/KCW,+ search is over all other classes (+)  

User Guide
OPTION DESCRIPTION FXQ FXO FXF FXE

Alternative classes of service – if In the
first mentioned class calculation is
/KC,W impossible, search is conducted on the  
following specified etc.
/R,01JAN12 Recalculated Past date  
/R,FC-USD Conversion into other currencies    
 
/R,U Published (by default) / confidential (U)    
/R,UP rates, or both, and other (UP).    
/R,U123456 Number or name of corporate contract    
/R,U*IBM for confidential tariffs.    
Discount code or code categories of    
/R ZZ
passengers (a combination of up to 3    
rebates / categories)    
/R PF-ZZ
/R YTH Note: you can not use tariffs for a joint    
/R YTH-SEA trip (companion fares) 
/RYTH,*PTC The calculation for this category    
Passenger (indicator * PTC)    
/R,LON Changing the location (city) exchange    
(default data taken office)    
**Note**:
Don’t use the combined option / P and / T, Referring to the same passenger,
For example: P1 (Passenger 1) and T8 (a reference to a ticket for the first
passenger). Others options can be combined in any order and in any
combination.

User Guide
To specify a different option for passengers type, between the options used
delimiter //.
For Example:
- Information pricing for existing reservations for issued e-tickets:

For example: Passenger ‘’1’’ as Youth, and Infant, Passenger ‘’2’’ as Child.
Entry: FXF / P1/PAX/RZZ / / P1/INF / / P2/RCH
- Confirmed pricing by recalculation best price in business class:

For example: The ticket number in the PNR for passenger ‘’1’’, ‘’2’’, ‘’3’’
and two other passengers, whose ticket numbers are listed in element
‘’13’’ and ‘’15’’ of the PNR.
Entry: FXO / KC / P1/TKT125-1234567890 / / P2-3 / / T13, 15

User Guide
ATC Pricing Recalculate Transactions

Following are the examples for ATC pricing recalculate transactions.
FXF: INFORMATIVE RE-PRICING

For Example Ticket was issued as below:

User Guide
E-ticket record for issued ticket, enter: TWD/L6
Change the reservation as required in existing PNR or create a new PNR:

User Guide
Amadeus Ticket changer informative pricing recalculate the PNR without creating
TST mask and TSM (for EMD issuance) for booked classes, enter: FXF
System Response:

User Guide
FXQ: CONFIRMED RE-PRICING

For example ticket was issued as below
E-ticket record for issued ticket, enter: TWD/L6

User Guide
Amadeus Ticket Changer confirmed pricing recalculate the PNR with TST and
TSM creation (Penalty and residual value, if there are any) for booked classes,
enter: FXQ
System Response:
Save the changes, enter: RFA; ER

User Guide
Display TST mask, enter: TQT
Display ATC Reissue Panel, enter: TQR

User Guide
FXE: BEST PRICER INFORMATIVE RE-PRICING

Display e-ticket record, enter: TWD/L6

User Guide
Amadeus Ticket changer Best Pricer informative pricing recalculates the PNR
without creating a TST and a TSM (for EMD issuance) for lower fare, enter: FXE

User Guide
Save the changes, enter: RFA; ER
The ‘’FO’’ element not updated in a PNR due to informative transaction used.
FXO: BEST PRICER CONFIRMED RE-PRICING


User Guide
Display e-ticket record, enter: TWD/L6

User Guide
Amadeus Ticket Changer Best Pricer confirmed pricing recalculate the PNR with
TST and TSM creation (Penalty and residual value, if there are any) for EMD
issuance for lower available fare, enter: FXO
System Response:

User Guide
Save the changes; enter: RFA; ER
System Response:
Display TST mask; enter: TQT
System Response:

User Guide
Display EMD Mask; enter: TQM
Display ATC Reissue Panel; enter: TQR
System Response:

User Guide
Preparation Re-issue with ATC

After successfully used ATC pricing recalculate transaction FXQ or FXO, Travel
consultant just enters the additional information and process the Reissue /
Revalidation.
Steps for re-issue with ATC

As a result of the ATC pricing recalculate transaction if it is found necessary to
reissue a new ticket; we must perform additional action as shown in below
PNR example.

User Guide
Check TST Mask

Check the availability and composition of created TST masks, to determine
which passenger and what are the segments, for example:

User Guide
In above example there is a no additional collection in Fare and No Penalty

Charged as per fare rules.
Form of Payment
ATC pricing recalculate transactions do not change FP element, so in preparation
for the reissue need to change it themselves (the system can not predict how
passenger will pay an extra amount for tickets).
1. Remove the existing FP elements and update old & new form of payment, if
any enter:
Cryptic Entry: FP PAX O / CASH / P1-2 / S3-4 (NON-INFANT PAX)
FP INF O/CASH /P1 / S3-4 (INFANT PAX)
System Response
Validating Carrier
If you rebook new segments system removed FV (Validating carrier) element
entirely, Therefore, it is recommended to verify whether the binding elements
to all ‘’FV’’ necessary segments, and, if necessary, remove the old FV element
and make a new one, enter: FV BA

User Guide
**Note**: In case, if don’t delete/change validating carrier,

possible Fare for a new ticket with wrong pricing
recalculation.
Reissue/Exchange E-Ticket
If the system proposed reissue, following are the steps for reissue/exchange.
 Retrieve the PNR
 Display Issued e-ticket record : TWD / L xx (xx – Line number of FA/FHE)
 Document issuance Command: TTP / P1/S3-4
Where :
TTP Transaction code to print document
/P Slash, Passenger Indicator.
1 Passenger number ‘’1’’
/S Slash, Segment Indicator
3-4 Segment numbers ‘’3’’ & ‘’4’’ to issue
System response:
ATC Examples- CAT31 Content has filed by Carriers

Following are the examples to demonstrate the different scenarios of reissues, if
Carriers have filed the CAT31 (Voluntary Changes ‘’VC’’) content.
User Guide
Fare difference amount for fully unused e-ticket

An example of reissue / exchange with Fare difference, for example passenger
wishes to change the return flight a day earlier (16APR) and C-Class not
available and booked in higher J-Class.
PNR display for Issued e-ticket:

Update the reservation as require:
Delete the existing TST, enter TTE/Tn (n = TST Number)

User Guide
Use ATC Confirmed pricing recalculate transaction, enter: FXQ
As per system response, it is necessary to make the reissue, the ticket price has
changed, the passenger must Additional Fare QAR2760.00 and automatically
creates the TST mask with FO line for reissue.

User Guide
Save the confirmed pricing in the PNR, enter: RF ADMIN; ER
System Response:
Remove the Existing FP element, enter: XE11

Update old form of payment and new form of payment, enter:
Cryptic Entry: FP O / CASH + / CASH / QAR2760 / P1 / S2-3
Where:
FP Transaction for Form of payment
O/ Original / Old form of payment indicator
CASH Original / Old form of payment type
+/ Plus, Slash separator indicator
CASH New form of payment type for collectable amount.
/QAR Slash, Currency code
2760 Collectable Total amount
/ P1 Slash, Passenger indicator and Passenger number
/ S2-3 Slash, Segment indicator and segments number

User Guide
System Response:
Check the validating carrier: If you delete the TST mask, FV element was also
removed, If not delete, delete and enter it again, enter: FV BA
System Response:

User Guide
Save the changes in the PNR, enter: RFADMIN; ER
Display the original issued e-ticket record, enter: TWD/L6
System Response:
To print the document, enter: TTP/P1/S2-3
Where:
2-3 Segment numbers ‘’2’’ & ‘’3’’ for issue
System response:

User Guide
Residual Value for refundable difference

A passenger makes a request to verify the possibility of renewal ticket at a lower
Fare in the following reservation:

Display issued e-ticket record, enter: TWD/L6
Thus, the ticket was issued on 15FEB12 for fare base JFFME, Travel will starts
on 25FEB12 (a future date), the status of all coupons are "O” (ticket is
unused).

User Guide
Use ATC Best pricer informative pricing recalculate transaction to calculate

the possible lower Fare, if any, enter: FXE
As per ATC re-pricing transaction response, there is an opportunity to issue a

ticket for lower fare and downgrade is possible. As a result, passengers will get
the refund difference QAR14050.00 (Residual Value Amount, if airline allowed)
**Note**: It’s recommended to reissue the tickets from Airline

offices and claim the difference of fare (Residual Value), if any, due
to EMD is not supported by airlines for Travel agents in Qatar Market
in current stage.

User Guide
PARTIALLY USED TICKET

A passenger makes a request to change the date of the return flight on 12APR.

Display original issued e-ticket record, enter: TWD/L6
Thus, the ticket was issued on 28FEB12 for fare bases JFFME, Coupon 1 has
been used with status of the coupons ‘’F’’ (Flown-used) and Coupon 2 has
status "O” (Open for use).

User Guide
Change the reservation as required:
Delete the existing TST, enter: TTE
Amadeus Ticket Changer confirmed pricing transaction to recalculate, enter:

FXQ/S3

User Guide
As per ATC pricing transaction response, it’s possible to reissue without

Penalties and automatically creates TST MASK with ‘’FO’’ elements for re-issue.
Save the changes, RF A;ER
System Response:

User Guide
To display TST, enter: TQT
System Response:
Update the existing TST:

Delete existing Form of payment, enter: XE10
Update old and new form of payment, enter: FPO/CASH
Update the Validating carrier, enter: FV BA
Save the changes, enter: RFADMIN; ER
System Response:

User Guide
Display ATC Reissue Panel, enter: TQR
Display original issued e-ticket record, enter: TWD/L6

User Guide
To issue document, enter: TTP/P1/S3
Where:
3 Segment numbers ‘’2’’ for issue
System Response:

User Guide
PNR display after reissued e-ticket:

User Guide
SECOND REISSUE/EXCHANGE
Passenger would like to change the reservation BEY-DOH on 17APR
Apparently, the passenger already had done exchange on this reservation

(The FO element in the PNR), now passenger would like to re-issue again.

Display e-ticket record for issued ticket, enter: TWD/L6
Thus, the ticket was re-issued on 27FEB12 for Fare base LLRTME, and all the
coupons status are ‘’O’’.

User Guide
Updates the reservations as required:
System Response:

User Guide
Use ATC Confirmed pricing recalculate transaction for booked classes, enter:
FXQ
As per ATC re-pricing transaction response, it is possible to REISSUE with

penalty amount QAR110.00 and automatically creates TST MASK for Penalty
Amount QAR110.00XP as a tax with ‘’FO’’ elements for re-issue.
**Note**:
The process to include the Penalty Charges in the form of tax with
respective Code is not supported by all airlines. If any airline does not
follow this Process; Penalties will not be automated included in TST.
Please contact Validating carrier for Penalties code or Airline Policies to
collect charges on Ticket.

User Guide
System Response:
To display TST mask, enter: TQT

User Guide
A new FO element inserted to reissue of a new ticket, indicating originally issued

the ticket and last reissued e-ticket number
Delete existing Form of payment element: XE 13

Update old and new form of payment, enter: FPO/CASH+/CASH/QAR110
Update the Validating carrier, enter: FV ME
Update Commission, enter: FM 0
Save the changes: RFADMIN;ER
System Response:

User Guide
Display Amadeus Ticket Changer Reissue Panel, enter: TQR
System Response:
Display last issued e-ticket record: TWD/L8

User Guide
To issue document, enter: TTP/P1/S2-3
Where:
2-3 Segment numbers ‘’2’’ and ‘’3’’ to issue
System Response:
PNR display after second reissued e-ticket:

User Guide
REISSUE MULTIPLE PASSANGERS

After ticket issued, passengers request to change the start date of trip a day
later on 17FEB:

User Guide

Display issued e-ticket record, enter: TWD / L xx (xx – passenger reference)
For example, TW/L14
All tickets have been issued on 15FEB12 for Fare base JFFME, the status of all
coupons "O” (tickets are not used).
Update the reservation as desired date for specific segments:

User Guide
System Response:
Delete all attached TST, enter: TTE/ALL
Use ATC Confirmed pricing recalculate transaction for booked classes: FXQ
As per ATC re-pricing transaction response, the ticket Fare has not changed and
No penalties apply and automatically creates TST MASK with ‘’FO’’ elements to
Re-issue for each passenger.

User Guide
Save the changes, enter: RFA;ER
System Response:
Update the TST Masks:
Update Form of payment, enter: FP PAX O/CASH/P1-2/S3-4

FP INF O/CASH/P1/S3-4
Update the Validating carrier, enter: FV BA

Update Commission, enter: FM 0

User Guide
System Response:
Display original issued e-ticket record for Infant: TWD/L10
System response:

User Guide
To issue document for INFANT, enter: TTP/P1/INF/S3-4
Where:
INF Infant Passenger type
3-4 Segment numbers ‘’3’’ and ‘’4’’ to issue
System Response:
** Repeat above steps for each passenger to re issue new documents **
The PNR display after re-issued documents

User Guide
INABILITY TO REISSUE / REVALIDATE E-TICKET

Passenger was NO-SHOW and didn’t traveled as per original planed, requests
to change trip for the returned on 22MAR11 and PNR has been purged from
system.

Display the e-ticket record: enter: TWD/TKT125-4810091227

User Guide
Thus, the ticket was issued on 09MAR11for fare base NLXUKJB, the passenger
has used the first coupon (LHR-JFK) with ‘’F’’ (Flown) status and on second
coupon (JFK-LHR) with ‘’O’’ (Open, not used) status but NO-SHOW.
Create a NEW PNR as desired dates:
Insert the issued e-ticket number manually, enter: FHE125-4810091227

User Guide
System Response:
In accordance fare rules, the exchange & refund not allowed after NO-SHOW.
Ignore all changes made to your reservation (IR).

User Guide
REVALIDATION
For example ticket was issued on 27FEB12 for DOH-LHR-DOH with Fare Base
JFFME and passenger would like to change the reservation one week later.
Steps for revalidation with ATC

System Response:

User Guide
Updates the reservation as required:
Delete existing TST, enter: TTE

User Guide
As per ATC pricing transaction has responded that the revalidation will need to
be revalidated without penalties charges.
***NOTE**** It’s depends on airline’s e-ticket policies to allows travel

agents for revalidation. You can check the Airline e-ticketing policies
HE ETT SV
Ignore the changes, enter: IR
Updates the reservation as required and save the changes, enter: RFA;ER

User Guide
To revalidate e-ticket, enter: TTP/ETRV/L8/E2/S3
System Response:
Retrieve the PNR, enter: RTZP3XZH
System Response:

User Guide
ATC IN GRAPHICAL USER INTERFACE

Following are the steps to use Graphic Interface for ATC Transactions:
Select «FARE» tab
Select «TICKET CHANGER» tab

User Guide
If necessary, open the list of options:
System Response:
User Guide
Choose your desired segment, list is expanding with the buttons at the top right
Select the segment to change the required date and class of service:
System Response:

User Guide
Updates required itinerary and click on <<SEND>> icon

User Guide
System Response:
If necessary, change the type of ATC transaction (Informative or Best Price

option) for the correct calculation of the class of Service / Cabin:
Click «Calculate» to perform the recalculation. In response you will see the
panel allocation information on old and new fares / rates and the amount of
difference / surcharge:
System Response:

User Guide
For re-issue of documents, click «Confirm » or click «Cancel»

User Guide
System Response:

User Guide
Click on «REISSUE TICKET»
System Response:
Ticket Issuance options tab:

User Guide
To display TST mask in GUI, Click on «DISPLAY TST»
Add Validating Carrier:
Click Received From icon:
Fill the Received From Information and click <<SEND>>

User Guide
Save the Changes, Click End Transaction icon
System Response:
Select required option and click <<SEND>>

User Guide
To Issue e-ticker, Select «E-TICKET», and «ISSUE»
System Response:
System response:
User Guide
Click <<OK>> icon
Display issued e-ticket record in GUI, Select «TICKET AND DOCUMENTS»,

Select «FOLLOW UP», Select «BY TICKET NUMBER»
Insert issued e-ticket number, click on «DISPLAY»
System response:

User Guide
MULTIPLE PASSENGERS
When working with multiple passengers in the tab «Ticket Changer»
opportunity to select the passengers for recalculated Informative Best Price:

User Guide
In the panel allocation can be viewed as totals, and information about each
passenger:
For Specific Passenger, Select the Passenger

User Guide

User Guide
ATC Examples-CAT31 Content has not filed by Carriers

Following are the examples to demonstrate the different scenarios of reissues, if
Carriers haven’t filed the CAT31 (Voluntary Changes ‘’VC’’) content.
**Note**:
When airline doesn’t provide the specific Voluntary Changes ‘’VC’’ data
In Encode format under CAT31, Amadeus Can’t guarantee the
calculations on behalf of the Airline. In the same way that we can’t
Guarantee those calculations when they are done by agents manually
for reissue today. But the productivity gain still exist because ATC
compute fare differential, taxes and penalties the same way we do
with CAT31 content and this is most time consuming process.
Fare and Tax difference Collection

For example: The original ticket was issued for DOH-MAN-DOH for CLRRFEX1
Fare basis and passenger wish to upgrade in F-Class and re-routing from
LHR-DOH instead of MAN-DOH
PNR display for original issued e-ticket

User Guide
Steps for reissue with ATC

It’s recommended to check the penalties rules (If Airline hasn’t filed CAT 31
content) before initiates the ATC transactions to recalculate the Fare difference,
taxes and penalties, if any
System Response:
Display the Past date Fare quote, enter:

FQD DOHMAN/AQR/CC/D17FEB/R, 16FEB12
Where:
FQD Fare Quote Transaction code
DOHMAN Origin – Destination Three letter code
/A Slash, Airline Indicator
QR Validating Carrier
/C Slash, Booking class indicator
C Booking class
/D Slash, Date indicator
17FEB Start date of Travel
/R, Slash, Request indicator, and Comma
16FEB12 Date of original issued document with year

User Guide
System Response:
Display the Penalty fare rule, enter: FQN2*PE
As per Penalties Fare rule, it is possible to REISSUE any time without penalties.

User Guide
To Check the Voluntary Changes (VC) fare rule, enter: FQN2*VC
System Response
If Airline hasn’t filed CAT 31 content, the Voluntary Changes ‘’VC’’ will not
appears and display the list of categories associated to Fare Basis.
Update the required Itinerary and Save the changes in the PNR
System Response:

User Guide

FXQ
As per system response, it is necessary to make the reissue, the ticket price has
changed, the passenger must Additional Fare QAR3270.00 and automatically
creates the TST mask with FO line for reissue.
Save the Changes, enter: RFA;ER

User Guide
To display TST Mask, enter: TQT
Update the Existing TST:

Delete the old Form of Payment, enter: XE12
Update old Form of payment and New Form of payment, enter:
FPO/CASH+/CASH/QAR3270.00/P1/S2,4
Update Validating Carrier, enter: FVQR
System Response

User Guide
Display original Issued e-ticket record, enter: TWD/L7
To Issue/print the document, enter: TTP/P1/S2,4/RT
PNR display after reissue e-ticket:

User Guide
Penalty as Tax difference Collection

For example: The original ticket was issued for LON-DOH-LON for HLRTGB
Fare basis and passenger wish to change the return journey.
PNR display for original issued e-ticket:

User Guide
Steps for reissue with ATC

It’s recommended to check the penalties rules before initiates the ATC
transactions to recalculate the Fare difference, taxes and penalties, if any
System Response:
Display the Past date Fare quote, enter:

FQD LONDOH/AQR/CH/D02APR/R, 27FEB12
Where:
FQD Fare Quote Transaction code
LONDOH Origin – Destination Three letter code
/A Slash, Airline Indicator
QR Validating Carrier
/C Slash, Booking class indicator
K Booking class
/D Slash, Date indicator
02APR Start date of Travel
/R, Slash, Request indicator, and Comma
27FEB12 Date of original issued document with year
System Response:
User Guide
Display the Penalty fare rule, enter: FQN1*PE

User Guide
As per Penalties Fare rule, it is possible to REISSUE with penalties amount

GBP75.00 (QAR440.00).

User Guide
To Check the Voluntary Changes (VC) fare rule, enter: FQN1*VC
System Response
If Airline hasn’t filed CAT 31 content, the Voluntary Changes ‘’VC’’ will not
appears and display the list of categories associated to Fare Basis.
Update the required Itinerary and Save the changes in the PNR:
System Response:

User Guide

FXQ
As per ATC re-pricing transaction response, it is possible to REISSUE with

penalty amount QAR440.00 and automatically creates TST MASK for Penalty
Amount QAR440.00XP as tax with ‘’FO’’ element for re-issue.
**Note**:
The process to include the Penalty Charges in the form of tax with
respective Code is not supported by all airlines. If any airline does not
follow this Process; Penalties will not be automated included in TST.
Please contact Validating carrier for Penalties code or Airline Policies to
collect charges on Ticket.

User Guide
Save the Changes, enter: RFA;ER
System Response:
To display TST Mask, enter: TQT

User Guide
Update the Existing TST

Delete the Existing Form of Payment, enter: XE11
Update old Form of payment and New Form of payment, enter:
FPO/CASH+/CASH/QAR440.00/P1/S2,3
Delete Existing validating Carrier, If any, enter: XE12
Update Validating Carrier, enter: FVQR
System Response
Display original Issued e-ticket record, enter: TWD/L6

User Guide
To Issue/print the document, enter: TTP/P1/S2,3/RT
PNR display after reissue e-ticket
Display new Issued e-ticket record, enter: TWD/L6

User Guide
SYSTEM WARNING MESSAGES

The following warning messages may appear during using ATC transactions:
When airline doesn’t provide the specific Voluntary Changes ‘’VC’’ data in
Encode format under CAT31, Amadeus Can’t guarantee the calculations on
behalf of the Airline.
This comment appears when using the FXO and shows that segments of the
system rebooked to another class, corresponding to the BEST PRICE (the
asterisk next to booking classes shows, which Cites were rebooked).
This comment appears when you use commands or FXE, FXF indicating the last
date of ticketing and override.

User Guide
These comments appear in the ATC pricing recalculation, if the calculation of the
fare, or taxes in original issued TST was made manually, or modified in
automated TST).
This comment appears when you use commands FXO or FXE and shows that the
re-booking is not required (Booked classes will meet the lowest possible cost).
This comment appears when using FXE and found a lower fare calculation; it is
necessary use the FXO or rebooks segments (the asterisk shows next to the
booking classes, which are must rebook)
ERROR MESSAGES
The following error messages may appear during using ATC transactions:
These messages appear if the office did not configured to use ATC
This message is displayed if the reissued ticket can not be opened (try to display
e-ticket record ‘’ TWD’’)
This message is displayed if the office did not configured to use VMCO

User Guide
This message appears if:

1- the wrong ticket number
2- Second Ticket number for conjunct Ticket (instead of first).
This message is displayed if the Fare Calculation in reissued ticket incorrectly

entered
This message appears if ATC transaction as links to tickets with different routes
(flights / dates / classes), for example, if each passenger have associated
several tickets for different segments.
This message appears when you try to recalculate the route to open flight
segment, which is impossible
This message appears when referring to the same passenger (e.g., with the
option / P and options / T)
This message is displayed if the booking of flights has already been used
(use / S to specify the segments).
This message is displayed if not found ATC pricing recalculation.
This message appears when an incorrect reference to the passengers.

User Guide
This message is displayed if there was a technical problem with the Amadeus
server, retry the command later.
This message appears if the ATC pricing calculation of more than 9 passengers
(including infants).
This message appears when trying to second re-issue for partially used ticket.
This message is displayed if the recalculation is necessary to perform delete the

old TST mask.
This message appears when using command Best Pricing (FXO or FXE) referring
not to all passengers in the PNR.
This message appears if there are no Ticket numbers (FA or FHE element) for
each passenger in PNR (need to specify which tickets will be reissued with the
option / T).
This message is displayed if the penalties fare rules of the fare restricting
re-issue.

User Guide
This message is displayed if the reissued tickets have been issued in different
dates (do recalculate separately for each ticket).
This message is displayed if the airline does not support the ATC or Voluntary
Changes (VC) fare rule not listed.

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User Guide

Amadeus Ticket Changer

Page 2 of 101 Amadeus Qatar W.L.L

Page 3 of 101 Amadeus Qatar W.L.L

In the past complex reissue calculations had to be carried out manually in a

Amadeus Ticket Changer (ATC) is a complete solution enhancing the reissue

1- PNR retrieval…………………… (Existing reservation)

Page 4 of 101 Amadeus Qatar W.L.L

Amadeus Ticket Changer Participating Airlines

FQN ATC/ CXR

Airlines Supported Amadeus Ticket Changer for Travel Agents

ATC Prerequisites / Preconditions for Reissue / Revalidation

 The e-ticket record of the original document must be accessible for

 Amadeus Ticket Changer cannot be used for group PNRs.

 All Fares that have ‘'Voluntary Changes (VC)’' category attached in

 All Fares that haven’t ‘'Voluntary Changes (VC)’' category attached

Page 5 of 101 Amadeus Qatar W.L.L

Categories list for Fare Rule:

To check if a fare rule qualifies for Amadeus Ticket Changer transactions,

For example: FQN01*VC

**Note**: The re-issue is not Guaranteed, if Voluntary

Page 6 of 101 Amadeus Qatar W.L.L

Amadeus Ticket Changer Revalidation & Reissue Rules

 A reissue generates a new ticket and stores a **EMD** for penalties,

 A revalidation modifies the original ticket and generates a **EMD** for

Page 7 of 101 Amadeus Qatar W.L.L

Amadeus Ticket Changer Important Information

Unable to get Refund the difference

**Note**: It’s recommended to reissue the tickets from Airline

Page 8 of 101 Amadeus Qatar W.L.L

Electronic Miscellaneous Document (EMD)

Page 9 of 101 Amadeus Qatar W.L.L

Amadeus Ticket Changer Pricing Entries

Best Pricer Informative Re-Pricing

Best Pricer Confirmed Re-Pricing

Page 10 of 101 Amadeus Qatar W.L.L

Amadeus Ticket Changer & Manual Exchange Comparison

USING AMADEUS TICKET CHANGER MANUAL EXCHANGE

Page 11 of 101 Amadeus Qatar W.L.L

Amadeus Ticket Changer Pricing Options

OPTION DESCRIPTION FXQ FXO FXF FXE

Note: Choose the least cost among

Page 12 of 101 Amadeus Qatar W.L.L

OPTION DESCRIPTION FXQ FXO FXF FXE

Page 13 of 101 Amadeus Qatar W.L.L

- Information pricing for existing reservations for issued e-tickets:

Entry: FXF / P1/PAX/RZZ / / P1/INF / / P2/RCH

- Confirmed pricing by recalculation best price in business class:

Entry: FXO / KC / P1/TKT125-1234567890 / / P2-3 / / T13, 15

Page 14 of 101 Amadeus Qatar W.L.L

ATC Pricing Recalculate Transactions

FXF: INFORMATIVE RE-PRICING

Page 15 of 101 Amadeus Qatar W.L.L

E-ticket record for issued ticket, enter: TWD/L6

Change the reservation as required in existing PNR or create a new PNR:

Page 16 of 101 Amadeus Qatar W.L.L

Page 17 of 101 Amadeus Qatar W.L.L

FXQ: CONFIRMED RE-PRICING

E-ticket record for issued ticket, enter: TWD/L6

Change the reservation as required in existing PNR or create a new PNR:

Page 18 of 101 Amadeus Qatar W.L.L

Save the changes, enter: RFA; ER

Page 19 of 101 Amadeus Qatar W.L.L

Note: The re-issue is not Guaranteed, if Voluntary

 A reissue generates a new ticket and stores a EMD for penalties,

 A revalidation modifies the original ticket and generates a EMD for

Note: It’s recommended to reissue the tickets from Airline

Note: In case, if don’t delete/change validating carrier,

Note: It’s recommended to reissue the tickets from Airline