UOP OPS 571 Final Exam Guide (April 2018) NEW

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OPS 571 Final Exam Guide April 2018 NEW

Which of the following is a measure of
operations and supply management efficiency
used by Wall Street?
Current ratio
Receivable turnover
Financial leverage
Earnings per share growth
Dividend payout ratio

When a company seeks to match the benefits of a

successful position while maintaining its existing
 position in offering customers a variety of
differing services, what is this process called?
Inter-functional analysis
Order qualifying
Order winning
Straddling
Operations capability analysis

Which of the following is a total measure of

productivity?
Output/(Labor + Capital + Energy)
Output/Labor
All of these
Output/Materials
Output/Inputs

In the service-system design matrix, a face-to-

face total customization service encounter is
expected to have which of the following?
Low degree of customer/server contact
 None of these
Low production efficiency
High production efficiency
Low sales opportunity

We would expect to see in a manufacturing cell

layout which of the following?
None of these
Long production setup times
Large teams who collectively do a small part of a
finished product
A small team of workers who turn out complete
units of work
More in-process inventory

Which of the following is a major factor that

distinguishes service design and development
from manufacturing design and development?
Capacity decisions are much more critical in
manufacturing operations.
 Manufacturing is far more capital intensive than
services.
The service process and service product can be
developed independently.
The service package has the same legal protection
available to manufactured goods.
The service package is the major output of the
development process.

The customer order decoupling point

determines the position of what in the supply
chain?
Orders
Transportation facilities
Inventory
Customers
Manufacturing facilities

Machine breakdown and repair in a 12-machine

factory having one repair mechanic would
 develop which type of queuing system line
structure concerning machine breakdowns?
Single channel, single phase
None of these
Multichannel, single phase
Single channel, multiphase
Multichannel, multiphase

Assume the service rate for a queue in a truck-

loading operation is 2 trucks per hour. Using the
infinite queuing notion for the models presented
in the textbook, which of the following is the
average service time?
0.25 hour
0.5 hour
2 hours
1 hour
None of these

An assumption of learning curve theory is which

of the following?
 Unit time will decrease at a decreasing rate.
Unit time will hold constant.
Unit time will increase at an increasing rate.
Unit time will increase at a decreasing rate.
Unit time will decrease at an increasing rate.

The unit improvement factor for a 60 percent

learning curve at 25 units is 0.0933. The first and
second timings of a person doing a job are 5
minutes and 3 minutes respectively. Which of the
following is the learning-adjusted time estimate
for unit number 25?
0.0933 minute
9.33 minutes
3 minutes
4.665 minutes
0.4665 minute

For which of the following should we use a p-

chart to monitor process quality?
Letter grades on a final examination
 Temperature of entrees in a restaurant
Weight errors in cans of soup
Errors in the length of a pencil
Defective electrical switches

You have been called in as a consultant to set up a

Kanban control system. The first thing to do is to
determine the number of Kanban card sets
needed. Your research shows that the expected
demand during lead time for a particular
component is 150 per hour. You estimate the
safety stock should be set at 25 percent of the
demand during lead time. The tote trays used as
containers can hold 8 units of stock, and the lead
time it takes to replenish an order is 2 hours.
Which of the following is the number of Kanban
card sets necessary to support this situation?
94
68
42
47
89
Which of the following is a fixed-order-quantity
inventory model?
P model
Periodic replenishment model
The ABC model
Economic order quantity model
Cycle counting model

Using the fixed-order-quantity model, which of

the following is the total ordering cost of
inventory given an annual demand of 36,000
units, a cost per order of $80, and a holding cost
per unit per year of $4?
$1,889
$2,267
$849
$2,400
$1,200

Assume there are five jobs (i.e., A, B, C, D, and E)

that need to be sequenced in a production
 schedule. The remaining operating time
necessary for completion of job A is 4 days (i.e.,
job A will take 4 more days to complete), B will
take 7 days, C will take 8 days, D will take 2 days,
and E will take 5 days. Which job should be
scheduled first if you use the SOT priority rule
for job sequencing?
E
B
C
D
A

Which of the following is a "focusing step" of Dr.

Eli Goldratt's theory of constraints?
Reinforce system constraints.
If you have no system constraints, make some.
Identify system constraints.
Reduce system constraints.
Support system constraints
 In implementing a lean production system you
should work with suppliers to do which of the
following?
Make frequent deliveries.
Calculate lead times.
Achieve bottom-round management.
Freeze windows.
Use quality circles.

For an activity in a CPM analysis, the early finish

time is 20 and the late finish time is 20. Which of
the following statements is true?
The slack for this activity is 20.
The activity's late start must happen before its early
start.
The activity is on the critical path.
The duration of this task is 20.
The duration of this task is zero.
You have been placed in charge of a large project.
Shortened communication lines are required to
ensure quick resolution of problems as they
arise. You recognize that the project is going to
take a lot of time and require a lot of team pride,
motivation, and commitment by all members.
Which project management structure should you
use in this situation?
Pure project
PERT
Task force
Functional project
Matrix project

Which of the following is not a principle of

reengineering?
Capture information many times, at the source and
where it is interpreted.
Treat geographically dispersed resources as though
they were centralized.
Merge information processing work into the work
that produces the information.
 Link parallel activities instead of integrating their
results.
Organize around outcomes not tasks.

Which of the following forecasting

methodologies is considered a qualitative
forecasting technique?
Simple moving average
Market research
Exponential smoothing
Linear regression
Multiple regression

A company wants to generate a forecast for unit

demand for year 2014 using exponential
smoothing. The actual demand in year 2013 was
120. The forecast demand in year 2013 was 110.
Using these data and a smoothing constant alpha
of 0.1, which of the following is the resulting year
2014 forecast value?
111
 100
114
120
110

Maintaining a stable workforce working at a

constant output rate while shortages and
surpluses are absorbed by fluctuating inventory
levels, order backlogs, and allowing lost sales is
which of the following production planning
strategies?
Full employment
Stable workforce, variable work hours
Skill maintenance
Level
Chase

What are two of the main objectives of ERP?

Transaction processing and logistic optimizing
Resource tracking and master schedule planning
 Product tracking and customer invoicing
Transaction processing and decision support

If the best operating level of a piece of equipment

is at a rate of 400 units per hour and the actual
output during an hour is 300 units, which of the
following is the capacity cushion?
133 percent
25 percent
100 units per hour
125 percent
75 percent

Under the lot-for-lot (L4L) lot sizing technique as

used in MRP, we would expect which of the
following?
A consistent lag of supply behind demand
Minimized carrying costs
Minimized setup costs
Minimized quality problems
 A just-in-time management philosophy

A product tree can do which of the following?

Help to compute component usage.
Reduce product scrap.
Reduce regular time labor.
Locate raw material supplies.
Reduce labor overtime.

Very few products are moved without at least

part of their journey being by which mode of
transportation?
Rail
Highway
Pipeline
Water
Air
In Hau Lee's uncertainty framework to classify
supply chains, a supply chain for innovative
products with an evolving supply process is
called which of the following?
Responsive
Efficient
Agile
Risk hedging
Forward looking