Dear Mr.

William Blackwell,

Following your complaint about the last order you received, namely computers, it turns out that
they do not work properly. We have investigated this and found that there is nothing wrong with
the computers purchased, and most likely, their malfunction is the result of programming errors.

Because we care about our clients, we have found a way to solve this problem, namely, we can
offer you free training provided by our specialists, but only if this can be organized during the
warranty period time of the purchased products.
We hope you will enjoy this offer and come to a common denominator to solve this problem.
We look forward to hearing from you soon.

Yours Sincerely,

Susan Wonder

Customer Complaints Officer.

Răpan Mariana Alexandra

Grupa 1751, An III, MRK