Dears Sirs,

According to your complaint, we found that there is a problem with the received product related
to device adjustment to 10 of the total of 20 received.

First of all, we want to apologize for this inconvenience.

Because it is our fault, we thought of a way to solve the problem. We can replace the 10
defective products and at the next order you can get a 5% discount on your full order and free
shipping.

We once again apologize for the issues we have created and hope you agree with this method of
solving the problem.

We look forward to hearing from you soon.

Yours faithfully,

Susan Wonder.

Răpan Mariana Alexandra

Grupa 1751, An III, MRK